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Associate Billings Analyst

Associate Billings Analyst

Job ID 
Finance & Accounting
# of Openings 
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Posted Date 

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The Associate Billings Analyst is responsible for assisting with many areas of the billing process for our services with an emphasis on customer facing communication.  Additional responsibilities include processing and administrating all cash application activities including lockbox, wires, ACH processing, credit card transactions, foreign currency transactions and other cash related activities daily.  This position is responsible for fielding internal & external customer inquiries through both email and phone support as well as handling all types of billing related questions and requests.  In addition, the Associate Billings Analyst will provide general support for the Finance Department related to month end billing processes, audit processes, and perform other administrative duties, as assigned.  This position works closely with customers, sales personnel and other internal departments. 



  • Processes cases as assigned for billing issues submitted to the Billing & Collections email queues
  • Works as part of the Billing team, providing support for customers via phone during assigned work hours
  • Processes all cash application activities, including lockbox, wires, ACH, credit card, and unapplied cash receipts daily to ensure cash is current at all times
  • Administers and maintains ACH processing and Credit Card processing
  • Process customer cancelations and deactivate connections
  • Manages open credit/prepayment balances, completing monthly review for potential refunds
  • Manages collections on rejected ACH payments, declined credit cards
  • Manages returned checks collections, credit card dispute resolution, and related reporting for management
  • Serves as an internal resource on customer, billing and cash application questions; providing specific support on escalated cash application or payment related inquiries
  • Supports Auditor needs as requested by Director of Financial Reporting
  • Prepares monthly financial reports, as assigned
  • Provides support to Billing & Collections team as needed


  • Two-year college degree or combination of equivalent education and experience
  • Excellent organizational skills and attention to detail with ability to multi-task and manage multiple concurrent responsibilities within minimal supervision
  • Demonstrated ability to enter data quickly and accurately and track information effectively using a variety of tools (Excel, NAV,, etc.)
  • Ability to communicate effectively with customers and co-workers both verbally and in writing
  • Demonstrated knowledge of Microsoft Office (Word, Excel and Outlook)
  • Prior related accounting, customer service and/or project management experience or a combination of equivalent education and experience