Customer Success Manager III
Are you looking for a one-of-a-kind company? An opportunity that only comes along once in a career? We’re the retail industry’s largest trading community with more than 60,000 customers in over 60 countries and we sharpen omnichannel retail supply chains, which allows business to advance at the pace of the consumer through a collaborative network community and the latest in cloud-based solutions. SPS Commerce is committed to hiring the best and brightest while providing an environment where employees can develop and grow. Our fast growth fuels opportunities for those who are committed to providing innovative solutions to our valued customers. If you are driven to be the best at what you do and thrive in a challenging, dynamic and collaborative culture, we want to hear from you!
The Customer Success Manager is responsible for the engagement, on-going success and strategic partnership of high value SPS customers. This position works across the organization to understand the status, opportunities and challenges of each assigned account. The Customer Success Executive is highly proficient in all SPS Commerce products in order to intelligently speak to the value and usage of each platform. A key to success in this position is the development and maintenance of strong relationships with upper management and executives, both within SPS and with our customers.
The Customer Success Manager is responsible for ensuring an outstanding customer experience throughout the customer lifecycle. It is essential the Customer Success Manager be able to articulate value and understand the customer’s strategic goals, and by doing so, will drive customer adoption and success. The Customer Success Manager will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to our customers. The Customer Success Manager is highly proficient in all SPS Commerce products in order to intelligently speak to the value and usage of each platform. Additionally, the Customer Success Manager will identify opportunities to enhance customer relationships and promote the proper utilization of SPS Commerce resources.
EXPERIENCE AND SKILLS REQUIRED: