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Consultant - Testing & Certification

Consultant - Testing & Certification

Job ID 
2017-2752
Category 
Implementation
# of Openings 
1
Job Locations 
US-MN-Minneapolis
Posted Date 
9/14/2017

More information about this job

Description


SPS Commerce is the leading provider of retail supply chain cloud services, providing the critical capabilities retailers, suppliers, and channel partners need to succeed in the omni-channel retailing marketplace. In today’s rapidly evolving retail marketplace, it’s imperative that we provide an effective implementation process, are well versed and experienced with all retailers’ production expectations, and be able to educate their supplier community on those expectations.

Testing and Certification is seeking a consultant to join the team. You will be responsible for working with the key trading partners for retailers that have partnered with us. This role’s key responsibility is ensuring that trading partners going through testing have successful production dataflow once fully certified. This is done by managing supplier projects and running the suppliers through a series of EDI tests based on the business need of their retail partner. The success of these projects is critical to ensure that our retail partners get the business benefits from their program starting with the first transmission of data.

You will be working in a highly collaborative environment with teams across the organization that are at the top of their respective games and who share an enthusiasm for process and data. You’ll be part of a testing team that works well together, and works across the company to ensure our onobarding process creates meaningful value to our customers. To be successful in this role you must be customer focused, results driven, creative, and open to new processes.

POSITION RESPONSIBILITIES

  • Work with extremely high profile testing customers
  • Consult with customers regarding the testing between supplier and retailer
  • Configure internal setup and manage any fixes and/or changes throughout the trading partnership
  • Ensure projects are:
    • Completed on time based on the retailer’s compliance date
    • Successful based on first fulfillment in production
  • Communicate directly and between customers and their trading partner(s) throughout the implementation process.
  • Responsible for communicating project status to all relevant parties, internal and external. 
  • Ensure excellent customer satisfaction while delivering projects to production
  • Verify all associated products and services are configured for each client/retail relationship 
  • Coordinate handoffs and user experience testing for testing programs to ensure accurate program deliveries
  • Provide feedback regarding process improvements
  • Ability to objectively look at processes and make recommendations based on changing business needs 


Experience and Skills Required

  • Bachelor’s degree or equivalent of education and experience
  • 3+ years of customer service experience
  • Excellent verbal and written communication skills, including the ability to consult and professionally represent the company to customers and other external parties
  • Proven analytical, problem solving and troubleshooting skills 
  • Prior technical, consultative, or project management work experience a plus 
  • Continued high performance in quality, customers’ satisfaction and productivity
  • Demonstrated ability to set priorities in a demanding, fast-paced environment


About You

You truly enjoy leading – in this role you will be looked at as a leader amongst the team, many other departments among SPS Commerce, and many external customers

You enjoy educating customers around expectations – you truly enjoy building relationships with your customers and helping educate them around the program expectations and business values.

You are motivated by knowledge – you are passionate about learning more about the supply chain and helping educate your peers and SPS Commerce customers.