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Associate Customer Support Analyst ** Hiring NOW for July 2024! **    The Associate Customer Support Analyst engages with customers to educate and solve problems via multiple support channels including phone, email, and chat. This role is responsible for providing great customer service though root cause analysis and issue resolution while building their skill set and SPS Commerce acumen.   Essential Responsibilities / Duties · Facilitate problem identification and research, and drives resolution, advocating for customer success · Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services · Assess nature of customer needs and work to resolve issues ranging from basic to moderate complexity · Refer and escalate to appropriate internal teams as necessary · Log and track customer interactions using the designated customer resource manager (CRM) · Demonstrate agility by acting as a flex resource as necessary across multiple contact channels · Adhere to provided schedules to ensure availability for customer needs and adapts to changes when needed   Minimum Requirements · Bachelor’s degree or equivalent combination of education and experience · Strong verbal and written communication skills · Ability to understand and work effectively with technical processes and data · Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment · Excellent customer interaction skills and demonstrated ability to work effectively in a team environment · Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) · Proven organizational skills with ability to effectively manage multiple projects · Ability to work off-peak hours which includes some evening and weekend shift work   Preferred Experience · Prior customer support experience or technical/help desk experience preferred     **EOE including disability/ veteran**

FP&A Intern *Hiring for Summer 2024!*    SPS Commerce Finance department is looking for an undergraduate or graduate student to contribute to finance projects on our financial planning and analysis team. The internship will give exposure to a key elements of the FP&A function. The internship program will provide the student with relevant skills in a variety of finance functions via on-the-job training.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Job Functions - Responsible for leading a process improvement initiative related to forecasting and strategic planning - Collaborate with finance stakeholders across the organization to enhance reporting capabilities and efficiency - Support the overall Finance team data strategy by using financial tools (i.e. Anaplan or Power BI – we will coach you!) - Lead a finance project which will be presented to Finance and SPS leadership - Other items as assigned - Available to work 40 hours per week   Knowledge / Skills / Abilities - Tactfully interact and communicate effectively both orally and in writing - Confidence in analytical and problem solving skills - Ability to provide succinct actionable summaries for supervisor review - Solid understanding of core financial concepts - Demonstrative behaviors around integrity, confidentiality, accuracy, curiosity, self-driven initiative, collaboration, relationship building, and internal/external customer engagement - Must be available to work June 3rd, 2024 through August 23rd, 2024 and be a commutable distance from Minneapolis, MN. This is a hybrid role and the team will meet on-site in Minneapolis on a weekly basis - Ability to evaluate reports and spreadsheets   Experience / Education - Current enrollment in an accredited undergraduate or graduate program with a major in Finance, Accounting, or Business-related field - Experience with Microsoft Excel, PowerPoint, Word, and Outlook *EEO including disability/ veteran* SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

The Sr. Security Analyst serves as a member of the Security Governance, Risk, and Compliance team to maintain the confidentiality, integrity and availability of sensitive company information. Responsibilities include a diverse set of IT security subject areas such as: HIPAA and Sarbanes-Oxley (SOX) compliance, SOC2, ISO 27001k, risk management, incident response, business resiliency preparedness, PII data protection, and identity and access management. This role is expected to design and develop programs to improve security standards, processes, procedures and solutions and to transfer knowledge to other Security Team Member roles.    Does this sound like you? - You have a process improvement mindset and take pleasure in seeing how your contribution impacts the goals of the organization. - You are a self-starter who proactively identifies risks and have the tenacity to see remediation through completion. - You like working in a fast-paced and technology adept environment on a team that values positivity and collaboration. - You are a life long learner who enjoys rolling up their sleeves and solving problems.   Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? - Collaborate with others to understand processes, procedures, applications, and technologies - Drive application and technology compliance with corporate and regulatory policies/standards, and industry best practices - Design and develop programs to improve security standards, processes, procedures and solutions; transfer knowledge to other security team members - Participate in project work; perform security specific project tasks; lead large work streams - Facilitate external and customer security audits and assessments - Drives issues management and risk treatment processes - Lead and coordinate the activities of others within nature and scope of IT Security - Position Reports to the Sr. Manager of Security; has no Direct Reports   What experience and skills do you need? - Bachelor’s Degree plus at least 5 years of relevant experience; Master’s degree plus at least 2 years of relevant experience; or equivalent combination of education and experience - Experience with planning, researching and developing security policies, standards and procedures, DR best practices - Experience with some common security frameworks such as ISO 27001, SOC 1 & 2, NIST CSF, CIS, HITRUST, NIST 800-53/171, CMMC, PCI, etc. - Experience working with vendors, auditors, assessors, 3rd party partners, affiliate and subsidiary organizations - Prior participation or responsibility for audits and assessments   Nice to haves? - One or more industry certification - CISSP, CISM, CISA, GIAC, CCSP, - Executing cyber program maturity assessments or maturity enhancement initiatives - Retail experience; working with technology and software - Strong business acumen - network, system or application design, implementation or support - System administration with experience across multiple platforms and applications   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **

SPS Commerce is growing- We are looking for a Customer Experience Designer to join our Training and Education team. As a Customer Experience Designer, you will be responsible for designing and building material based on content provided internally by the Customer Success team. If you are looking for an opportunity to join a creative and dynamic team, where you will develop a variety of internal and external facing content, working across business units, then this is the role for you.   This is a hybrid role based out of our MN office.   Does this sound like you?   - Teamwork and Collaboration. You excel at developing and fostering relationships with internal teams and customers - You exhibit design expertise- you seek to understand design outcomes and can develop and implement design solutions focused on the customer experience - Fast paced work environments are where you thrive. You are highly organized and comfortable working on several fast-moving projects simultaneously - You pride yourself on your communication skills and ability to set expectations with teammates and customers   Why work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   The Customer Experience Designer ensures the customer experience aligns with company branding, team methodology, and industry design best practices. As a Customer Experience Designer, you will use Articulate Storyline and Adobe Creative Cloud applications to create content and you will seek to improve customer satisfaction in all phases of their journey with SPS Commerce.   - Provide packaged production files for review by subject matter experts  - Utilize established pattern library and branding requirements for foundational elements in all designs  - Ensure designs provide a consistent experience and feel to customers  - Consult with subject matter experts, suggest experience collateral, and provide guidance  - Identify all needed design collateral for assigned projects  - Create storyboards/ new designs with fellow designers and subject matter experts where needed  - Collaborate with management on work prioritization - Work collaboratively within the Training & Education team, as well as build internal partnerships across the organization - Consistently apply training and adult learning theories, instructional design models, and e-learning standards (e.g. SCORM)   Education and Experience   - College degree or equivalent education and experience - Minimum 2 years of experience in design, training, or related field - Expert in one area of Adobe Creative Suite (Print / Video)  - Experience working in teams and completing tasks in a highly collaborative setting - Experience in print design, graphic design, or web design - Copywriting experience - Experience with Articulate Storyline highly preferred  - Experience in video editing, motion graphics, compositing, audio mixing, or editing highly preferred     EOE including disability / veteran   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   #LI-HYBRID

** Please note this is a hybrid role based out of our office in downtown Minneapolis, MN**      We are seeking a seasoned professional to serve as the Director, Accounting Operations Shared Services. In this role, you will be responsible for developing and overseeing the strategic direction and day-to-day operations of our accounting operations shared services function. This is a new senior leadership role in the organization responsible for leading the customer billing and global payment operations areas. The new Accounting Operations Shared Services combines many aspects of our customer billing and vendor payment areas, including, but not limited to, customer billing, cash receipt/application, vendor payment and expense reimbursements. This leader will be instrumental to leading a team of professionals in achieving consistent global practices and maximizing the use of processes and systems to achieve a high-level of operating performance, compliance and accuracy in each of these areas. This leader will proactively partner closely with cross-functional stakeholders, including finance, sales, operations, legal, and IT teams, to ensure alignment of accounting shared services activities with business objectives and priorities. A successful candidate will have an ability to work in a fast-paced environment and thoroughly understand the business and operating model in order to lead these areas effectively. We are a high growth organization with growth coming organically and through business development activities both domestically and across the globe. This is an excellent opportunity for someone to join a company on a significant growth journey, where you will be an agent for change and expansion of the Company’s capabilities in billings and payments.      Why SPS?    - SPS currently runs the largest and most relied upon Retail Network with thousands of  trading partners using our technology every day to perform critical business processes.  You can be part of the journey to open that network up to software partners across the globe by unlocking our capabilities through APIs.  - We are a technology centric organization – we expect our leaders and our technologists to be informed on emerging technology trends and product capabilities.  - We invest in our teams – whether it be conferences or leaderships development, we believe in providing the foundation for your growth.      Day to Day   - Provide superior leadership to the enterprise-wide customer billing and vendor payment processes, including customer billing, accounts receivable, accounts payable and expense reimbursement teams. - Provide visionary leadership to the accounting shared services team, fostering a culture of collaboration, innovation, and continuous improvement. - Develop and implement strategic plans, objectives, and initiatives for the accounting shared services function aligned with the company's overall financial and operating objectives. - Establish performance metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of accounting operations shared services operations. - Ensure compliance with accounting standards, regulations, and internal controls, and drive process improvements to enhance efficiency and accuracy. - Ensure compliance with vendor contracts, purchase orders, and payment terms, and establish and maintain strong internal controls to mitigate risk and prevent fraud. - Stay abreast of regulatory changes and industry best practices related to accounts payable, and implement necessary changes to ensure compliance and optimize processes. - Implement technologies and automation solutions to optimize invoice processing and payment disbursement, enhance efficiency, and reduce costs. - Oversee customer invoicing processes, ensuring accuracy, timeliness, and compliance with contract terms and regulatory requirements. - Monitor accounts receivable aging reports, analyze trends, and implement strategies to reduce DSO (Days Sales Outstanding) and improve cash flow. - Implement controls and procedures to mitigate billing errors, minimize disputes, and optimize cash flow. - Enhance the financial performance of the Company by analyzing and interpreting financial data and reporting to senior management - Build and maintain strong relationships with internal stakeholders, including senior leadership across finance, sales, operations, and legal. - Build and maintain strong relationships with external stakeholders, including auditors, regulatory bodies, vendors, customers, and service providers. - Serve as a subject matter expert on accounting shared services matters, providing guidance and support to stakeholders as needed in order to develop a positive and collaborative relationship. - Develop future financial and controllership leaders through talent development, training and mentoring of individuals.   Required Skills   - Bachelor’s degree in accounting, finance or related field. - Minimum 12 years of relevant experience with at least 5 years management experience. - Proven track record of innovation and continuous improvement. Project management and/or experience leveraging technology to drive process improvements and efficiencies. - Demonstrated, strong leadership experience (formal or informal). Ability to develop and motivate teams and provide strategic direction for them. - Understanding of revenue recognition requirements and ability to apply them effectively in their areas to support a high level of compliance while maximizing contracts. - Excellent organizational, critical thinking and problem-solving skills and strong attention to detail - Strong oral and written communication skills with a highly collaborative communication style and practice - Passionate about meeting the needs and expectations of a customer - Bias for continuous improvement with demonstrated experience and successes in change management - Astute at making financially sound decisions - Experience managing third-party vendors - Strong interpersonal skills with demonstrated ability to build cross-functional relationships - Proven competence with Microsoft Office (Word, Excel, PowerPoint, and Outlook) - Experience using large Enterprise Resource Planning (ERP) and other related and necessary systems to support these functions.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    ** EOE including disability / veteran **

After 92 consecutive quarters of growth, SPS Commerce is just getting started! To support our continued expansion as a company and the evolution of our product, we have an opening for a Technical Product Owner.  This person will be a single-threaded leader working in direct partnership with a Manager of Technical Product Management and embedded within a software engineer delivery team(s). You will drive a cohesive roadmap and execution within one of SPS' Platform Services aligned to our Strategic Plan.   This role is based out of our Minnepolis office in a hybrid work environment, providing flexibility with remote work and in-person collaboration.  (Open to Internal Candidates in any US location.)   Does this sound like you? - You are known for your ability to communicate effectively with stakeholders, including executives, customers, and the development team. - You’re able to balance technical requirements with user needs, ensuring that the product is easy to use and delivers value to the user. - You can inspire and motivate the development team, foster a collaborative culture, and provide clear direction and guidance. - Your systems thinking mindset helps you understand the impact of decisions on different parts of applications. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? The role will work closely with peers to articulate priorities and manage delivery trade-offs. As a technical resource, a TPO understands customer needs and product requirements, simplifies technical user stories and epics, and acts as a technical advisor to the product manager, product owner, development team, organizational stakeholders, and leaders. The role will collaborate and communicate daily with the software engineering and user experience (UX) teams to oversee and approve product designs, enhancements, and quality. - Partner with technical product managers, product manager(s), builders, and software engineers to understand the market and the customers you are serving to convey that vision to engineering and other stakeholders. - Collaborate with Solution Architects and Principals to create and manage architecture/service roadmap, ensuring complete visibility for both business and technical items. - Work with large-scale technical products or products with many pending architectural changes - Maintain product roadmap in partnership with the Development Manager and Domain Technical Lead to provide consistent, clear, and realistic updates to all stakeholders. - Create user stories and acceptance criteria to provide clarity for software engineers. - Achieve and communicate key results as committed to in the road map. - Respond to questions from developers and clarify requirements related to the voice of the customer (VOC) and business requirements. - Participate in scrum ceremonies including stand-ups, sprint planning, retrospectives, grooming, and release planning. - Drive resolution of cross-team dependencies What experience and skills do you need? - Bachelor’s degree and a minimum of 3 years of related experience or 6 years of experience without a degree. - Experience working in an agile development environment. - Strong communication skills that allow you to speak directly to your stakeholders using their language and mental models. What experience is preferred? - 2 years’ experience in software development - Scaled Agile Framework (SAFe) SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **

Ignite your career with a thrilling project management adventure at SPS Commerce!   Join our vibrant Enterprise team, as a Project Manager or Senior Project Manager.  We offer more than a job; we present an opportunity for high-caliber Project Managers to thrive in an environment that values innovation, customer success, and a whole lot of fun! If you're ready to shape the future of our project management team, scale for growth, and make your mark on challenging the status quo, apply now and be part of a rewarding journey!   This is a hybrid role based out of our MN office.   Why Join Us?   - Global Impact: As a Project Manager within our Enterprise team, you'll collaborate with prestigious, worldwide corporations on cutting-edge EDI solutions. With a focus on larger and more sophisticated clients, your role is crucial in delivering first-class customer service. - Customer-Centric Role: You will be a pivotal customer-facing resource, managing a portfolio of client projects, each presenting unique challenges and opportunities. Engage with clients daily, addressing questions, resolving issues, and ensuring optimal solutions to meet their business needs. - Cross-Functional Collaboration: Join the ultimate party of cross-functional collaboration! Dance through workflows, sync beats with teams within the customer's organization and across SPS Commerce. Your moves will ensure the flawless execution of retention initiatives, leaving everyone cheering for an encore.   Day-to-Day   The Project Manager or Senior Project Manager will create and maintain project work schedules, monitoring workflow requirements to meet timelines and quality expectations. As a PM, you’ll craft project plans that will set the stage for success and translate customer requirements into deliverables. In addition, you’ll manage day-to-day project tasks, ensuring the seamless execution of retention initiatives.   - Prioritize needs, effectively allocate resources, and complete tasks with precision and excellence. - Coordinate delivery aspects of the implementation project to ensure deliverables are completed on time while managing project risks and issues - Define and communicate expectations for productivity and quality measurements by maintaining consistent processes across the team and organization - Demonstrate the ability to apply technical, professional, or product expertise to real work situations - Complete post-project analysis and drive positive project outcomes, team results and effective change management   Education and Experience For this opening we have role flexibility as the priority is the best fit for the team and will consider either a Project Manager or Senior Project Manager.   Project Manager   - Bachelor’s Degree or equivalent experience - Minimum 2 years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Excellent organizational skills and written/oral communication skills   Senior Project Manager   - Bachelor’s degree or equivalent experience - Minimum 5 years of project management experience - Drive efficiencies and process improvements - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Demonstrated ability to lead teams and achieve goals without direct authority over personnel   Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.       SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/veteran   #LI-HYBRID

SPS Commerce is looking for an Associate Trainer or a Trainer to join the growing Customer Success Training team! The team is looking for those that want to Know More to Be More and have a passion for being Obsessed with Customers!   Our Customer Success Trainers are champions of SPS Commerce’s celebrated culture, working to provide continuous learning opportunities that help our employees, and our customers grow and succeed. Through collaboration and partnership across the SPS organization, our Trainers work with leadership and subject matter experts to design, deliver, evaluate, and manage engaging training programs using a variety of delivery methods, including instructor-led trainings, videos, documentation, and more.   Does this sound like you? - Teamwork and Collaboration. You excel at developing and fostering relationships with internal teams and customers - You are customer focused, completely passionate about understanding your customer’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success - Fast paced work environments are where you thrive. You are highly organized and comfortable working on several fast-moving projects simultaneously - You pride yourself on your communication skills and ability to set expectations with teammates and customers The Day-to-Day   This role will work alongside a team of trainers and will have a variety of focus between internal team members and external clients.  The focus will be primarily on the utilization of products and solutions.  Innovation, collaboration and an ability to manage concurrent projects are key to success in this role. - Demonstrate a solid understanding of the SPS products and how they add value to a customer’s business and/or demonstrate a solid understanding of SPS internal tools and processes and how they impact learners' day-to-day responsibilities - Develop and manage training-related projects from needs analysis to evaluation with moderate to minimal supervision - Manage concurrent projects with firm deadlines - Develop and deliver engaging instructor-led training to learners, in an in-person or virtual environment - Design and develop online coursework, including writing scripts and recording audio/video training - Work collaboratively within the Training & Education team, as well as build internal partnerships across the organization - Consistently apply adult learning theory principles, instructional design best practices, and evaluation strategies to work Education and Experience For this opening we have role flexibility as the priority is the best fit for the team and will consider either an Associate Trainer or a Trainer.   Associate Trainer: - Bachelor’s degree or equivalent education. - Excellent written and verbal skills with the ability to communicate successfully across diverse teams - Demonstrated ability to explain complex information to less technical audiences - Excellent customer service skills/ability and demonstrated ability to work effectively in a team environment - Demonstrated organizational skills with ability to effectively manage multiple projects.   Trainer: - Bachelor’s degree and a minimum of 2 years direct training experience with emphasis on instructional design and facilitation or related experience; or an advanced degree without experience; or equivalent combination of education and experience - Excellent written and verbal skills with the ability to communicate successfully across diverse teams - Demonstrated ability to explain complex information to less technical audiences - Excellent customer service skills/ability and demonstrated ability to work effectively in a team environment - Demonstrated organizational skills with ability to effectively manage multiple projects   Preferred Experience - Experience working in the retail industry                                      *EOE including disability/ veteran*

SPS Commerce is hiring an Associate Space and Support Analyst to join our team! As an Associate Space and Support Analyst, you will play a key role in the Customer Success department to help support our growing customer base with a focus on customer satisfaction. This role includes aiding in planogram builds with a focus in development, a proficiency in gathering performance data to support strategy direction, and the capability to construct a merchandising presentation story. Candidates will be called upon to support any number of initiatives & projects, balanced against the priorities of the business, and the position requirements of their dedicated role.     This position is located in Brampton, Ontario. Internal candidates may be located in Minneapolis, MN. Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS to the companies you support - You are highly collaborative and a great communicator - You are skilled at listening to your customers and suggesting solutions based on their business needs - You can creatively solve issues and bring forth new ideas - You are highly organized and comfortable working on fast moving projects - You are able to use technology effectively and productively; continually updating skills and knowledge; addressing problems as they arise or seeking help as appropriate.  Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   Space Management Responsibilities: - Creating Planograms based on strategy and data analysis - Follow Planogram process and communicate to all parties using weekly recap template - Maintain good working relationships with all customers and internal team members - Ensure quality on all assigned tasks and projects - Use automation tools to efficiently complete projects (where possible) - Scan Planograms at Lab or Customer Sites - Capture Images/Dimensions - Learn reporting solutions and apply to projects - Identify process improvements or IT opportunities and present them to Team Lead - Provide insightful and in-depth analysis Support Responsibilities: - Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Analytics Products and POS Reporting - Facilitates problem recognition, re earch, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary - Logs and tracks customer interactions using a problem management database - Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation   Required Skills/Experience - Bachelor's Degree OR Associate Degree in CS +2 years relevant experience - Quick learner and Driven individual - Retail merchandising background an asset - Strong time management and organizational skills - Excellent verbal and written communication skills - Demonstrate basic MS Office (Excel) knowledge / Internet - Comfortable presenting or being in front of client   Preferred Experience - Experience at a retailer (i.e. Loblaw, Sobeys, Best Buy) in any role is a positive - Customer Services experience bonus (customer facing, phone support etc.)                       *EOE including disability/ veteran*

We are seeking a highly motivated and experienced individual to join our team as the Director of Customer Success Operations In this role, you will lead a team of dedicated professionals focused on expediting the payment process and enhancing customer satisfaction through Billing Support.  You are responsible for setting the strategic vision, process improvements and ensuring operational efficiency.     Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through occasional in person collaboration (3 times a week).     Does this sound like you?      - You excel in people development and creating a positive culture.  You have a material depth of experience in team building, leading others, and forging new paths.   - You have been a guide and mentor through large changes, and you always start from a place of empathy during change management.   - You are no stranger to bringing new ideas to the table.  You are well known for your critical thinking skills and your ability to see big picture, while catching all the details that make it work.      Why SPS?       We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.      At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.      The Day-to-Day      This role will lead a team of customer centric focused payment recovery professionals.  For the near term, this will include leading the team through a significant organizational change, evaluate and assess existing practices and seek out and implement process improvement ideas.  This will include building on an existing base of team performance metrics to help push the evolution of this department.  This is a position of relative high visibility with senior leadership across the organization.      - Inspire and motivate leaders to excel in their roles through empowerment, guidance, and strategic direction  - Lead teams by setting a vision, purpose and individual expectations and select, orient, train, coach, develop and inspire individuals to achieve established Bad Debt Expense goals  - Ensure a customer-centric focus, education, and behaviors are prioritized within the team. Embed this value into work processes, skills, practices, and culture. Measure quality and drive accountability to deliver exceptional customer experiences  - Act as a strategic thought partner/leader on issues and/or changes related to billing questions and payments to ensure that business partners are aware of impacts and risks to the receivable process for the changes being made  - Cultivate and maintain effective working relationships with department leaders and business partners, including Sales, Customer Success, and Technology, to create open channels of communication and partnership on customer escalations  - Lead forecasting and reporting of accounts receivable (e.g., bad debt expense, non-pay cancels, customer backlog)  - Drive process improvements and regularly communicate these improvements, potential risks, and impacts to senior management. Emphasize potential risk areas in our receivable processes and propose mitigation strategies  - Manage team initiatives related to internal controls, process improvements, while driving for efficiencies in processes, reporting opportunities, and data analysis related to receivables  - Serve as the customer escalation and resolution point for issues, disputes, and past due accounts; remove roadblocks for team to achieve results; approve negotiated payment schedules  - Take ownership and set strategy for partnerships with third-party collection agencies to ensure productive and mutually beneficial working relationships  - Use data to inform all aspects of our decision making, operating processes, and strategic direction     Minimum Requirements      - Bachelor’s degree (Business, Accounting, or Finance preferred), or combination of equivalent education and experience  - 12+ years of relevant experience (billing support, collections, customer service or related), with at least 5+ years in a formal people management role and leading leaders  - Ability to set a clear strategic direction aligned with the company's goals and objectives  - Strategic thinker with the ability to analyze complex problems and develop innovative solutions  - Proven ability to identify metrics and trends to drive efficiencies in processes  - Exceptional organizational skills and attention to detail with the ability to manage multiple concurrent responsibilities  - Excellent communication, leadership, and collaborative skills to work effectively with teams throughout the organization as well as external service providers  - Demonstrated track record of delivering results and achieving financial targets  - Demonstrated ability to analyze issues, determine and implement appropriate solutions, and resolve problems  - Sound judgment and decision-making abilities to navigate complex financial scenarios and drive business outcomes     Nice to haves   - Experience setting and shifting priorities with self and within team of direct reports in an environment of high growth and continual change      SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **     

Due to our continued growth & expansion, SPS Commerce is looking for Implementation Consultants who are Obsessed with Customers and have a Get After it attitude to join our Mid-Market Supplier Implementation team.  Our implementation experts are responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.  Because of our growth, we have multiple positions open at different levels.   This role is either remote or hybrid out of one of our offices, based on the candidate's location.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You enjoy the more technical aspects of EDI implementation including integrating data directly to ERPs, writing business rules or statements to manipulate data and mapping daa across file formats. - Communicating directly with external facing customers and their trading partners suits your service-oriented mindset. - You have strong analytical, problem solving and troubleshooting skills  Day to Day   Our Implementation Consultants manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team.  Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components. - Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Create customer-specific business rules to meet customer and trading partner system and/or business requirements - Define and execute test plans to successfully integrate trading partners - Verify that maps and business rules function correctly prior to production install - Configure production installation and confirm connectivity with successful data flow - Monitor data flow and analyze, resolve or direct any required technical bug fixes - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates Required Skills   Consultant II: - Bachelor's Degree + 2 years of related experience OR  5 years of relevant experience with no degree. - Strong analytical, problem solving and troubleshooting skills. - Excellent organizational skills and ability to manage multiple projects concurrently. - Ability to apply, test, and re-configure data rules in order to produce desired results.  Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree; - 3+ years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.  Preferred Skills - Experience with NetSuite related to B2B integration strongly preferred - 2-5 years software consulting or software implementation experience (highly preferred) - Familiarity with XML preferred - Experience with text editing and data mapping tools preferred - General understanding of the concept of e-commerce and electronic data interchange (EDI) preferred   **EOE including veterans/disability**

** Please note this is a hybrid role based out of our office in downtown Minneapolis, MN**       SPS Commerce is currently seeking a Senior Manager of Database Engineering to spearhead our esteemed Database Engineering team! This pivotal role entails overseeing global product initiatives, offering technical guidance on key projects, and fostering the growth and empowerment of our teams. The ideal candidate will thrive in managing intricate challenges of scale, possessing a wealth of expertise in database management and large-scale transactional system design. Moreover, this position demands the ability to make judicious decisions and foster alignment across multifunctional teams.    Does this sound like you?   - Are you experienced in leading and developing engineering teams to foster collaboration and achieve high performance?  - Do you thrive on solving complex problems and enjoy the challenge of navigating dynamic and evolving environments?  - You possess the readiness to leverage your extensive experience in database engineering to lead a dynamic team, drive technical innovation, and play a pivotal role in shaping the database infrastructure of a rapidly growing organization?    Day to Day      - Develop and lead a talented, collaborative and high performing database engineering team  - Develop and implement strategies for database architecture, disaster recovery, and high availability.  - Oversee performance tuning  - Manage database security policies and procedures to protect sensitive data  - Ensure compliance with database licensing, support agreements and audits  - Lead communication and collaboration efforts to engineer Continuous Integration & Continuous Delivery (CI/CD) solutions that simplify and improve software deployments to enable high velocity for our Product Engineering partners  - Lead, participate and contribute to strategic planning and technical direction for the Databaseteam  - Collaborate with Technology Engineering, Development, and Product Management to help develop, scale, and improve production systems and services  - Effectively collaborate with key stakeholders within the organization to identify business needs  - Participate in an on call rotation with other engineers and managers    Required Skills      - Bachelor’s degree or equivalent combination of education and experience  - 10+ years of relevant experience, with at least 4+ years in a formal people management role  - Proven success developing talent and demonstrated experience working through others to complete work and resolve issues  - Deep understanding of Oracle Database technologies and architecture.  - Proficiency in SQL, PL/SQL, and Oracle database management tools.  - Experience with database design, performance tuning, backup, and recovery.Ability to work independently and be self-motivated  - Proficient participating in Agile Development Methodology and task execution  - Ability to think strategically  - Demonstrate proficient troubleshooting skills to provide resolution to incidents and problem management projects  Nice to haves    - Proficient with Amazon Web Services including EC2, RDS, Dynamo DB, Route53, Elastic Load Balancers, AMIs, IAM Roles, and CloudFormation  - Familiar with Database Continuous Integration and Deployment tools like Liquibase      SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.        ** EOE including disability / veteran **      #LI-HYBRID 

As Sr. Corporate Attorney, Employment Law, you will be responsible for managing all aspects of employment law and related compliance for SPS Commerce across its US and international jurisdictions. This will include partnering with Human Resources to provide day-to-day employment law advice; supporting all employment related policies and compliance initiatives; performing employment law and compliance due diligence on acquisitions and managing employment litigation. This role will require strong partnership with, and counseling of, Human Resources leadership and other key stakeholders; drafting employment-related agreements and policies; and, reviewing and advising on employment related regulations. This role will report to the Vice President, General Counsel.   Does this sound like you? - You want to manage the employment law function for an organization – partnering with Human Resources Leaders to ensure global human resources compliance. - You are a strategic thought partner and trusted advisor for Human Resource. - Working for a small legal team in a quickly growing organization excites you. - Managing employment relations issues and employment litigation is one of your strengths. - You are comfortable advising internal leaders on risk. Why SPS?   - We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. - At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day - Advise on employment matters, both domestically and internationally, including state and federal compliance (e.g., ADA, ADEA, FMLA, FLSA, and state/municipal equivalents), disciplinary actions, wage & hour issues, investigations, disability and other accommodations, and position eliminations. - Actively monitor new laws, regulations and decisions affecting the substantive areas of employment law, including employment-related privacy regulations, and provide strategic advice to the Legal and HR teams, as well as other key stakeholders. - Support Human Resources on a wide-variety of employment compliance programs and related reporting. - Draft and negotiate employment-related agreements, including severance, new-hire documentation and other agreements. - Draft employee-facing policies, handbooks and other resources, including checklists, processes, templates and forms. - Support resolution of federal, state and local agency claims and charges. - Support resolution of employment arbitrations and litigation matters, including the selection and management of outside counsel. - Provide employment law support for acquisitions. - Design and present training on employment law matters. - Manage all employment related disputes and litigation matters. Minimum Requirements - At least 10+ total years of relevant employment law experience, including 5+ years in-house employment law experience partnering with business, HR and legal stakeholders on employment law matters. - Strong knowledge of employment laws and regulations across multiple jurisdictions - Experience partnering with global stakeholders on employment law issues across multiple jurisdictions. - Experience with employment law related diligence and transactional support on acquisitions, domestic and international. - Prior management of outside counsel on employment-related matters - Excellent oral and written communication and interpersonal/relationship-building skills including the ability to communicate legal considerations to non-lawyers - Highly responsive, flexible, collaborative and service-oriented attitude - Capacity to multi-task and handle unanticipated situations and effectively work under pressure - Good business judgment and sound decision-making - Must have a JD degree from an accredited law school - Must be a member in good standing of the applicable state bar (Minnesota) SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

As a Corporate Attorney for SPS Commerce, you would be responsible for owning the preparation, review, and negotiation of customer/sales contracts with our sales department, vendor contracts, and other company agreements, and will drive process improvement to achieve greater efficiencies in contract management. You would also be responsible for the Company’s privacy compliance program and will partner with the technology and security teams to support the Company’s cybersecurity program and related technology initiatives. In addition, you would partner with the General Counsel and other leadership to oversee risk management and integrate risk management into the business.     In this role you would frequently interact with customers, vendors, and all internal departments, and will provide legal guidance within the organization on a variety of legal, risk and compliance-related topics. The ideal candidate will have the ability and desire to work directly with customers and internal team members in a busy, fast-paced environment and handle a high level of responsibility in closely collaborative relationships.   Does this sound like you? - You are a strategic thought partner and trusted advisor for sales in negotiating and executing contracts. - You enjoy partnering with technology on security, privacy and data initiatives. - Working for a small legal team in a quickly growing organization excites you. - You are comfortable advising internal leaders on risk. Why SPS?   - We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. - At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day - Partner with the sales department to on customer contract review and negotiation, working proactively to drive resolution of customer contracts in a timely and professional manner. Engage in negotiations with customers on contract terms and conditions. - Review vendor contracts and partner with the Corporate Paralegal to enhance the vendor contract management process. - Update, as necessary, all standard contracts and forms (e.g. customer contract templates and forms; vendor contract templates and forms), ensuring proper version control and distribution to the teams as appropriate, including rollout and training on updated forms and templates. - Advise on domestic and international privacy laws and regulations, including state specific privacy regulations, GDPR and other international privacy laws. - Manage the SPS privacy compliance program, including education and training on compliance with the Company’s privacy program. - Act as lead attorney supporting the technology and security teams on the Company’s cybersecurity program and other technology initiatives, including those relating to the Company’s management and use of data. - Support the General Counsel and other senior leadership on the Company’s risk management processes and policies and the integration of such processes and policies throughout the business. - Proactively partner with a wide variety of business leaders to drive company projects and initiatives.   Minimum Requirements - J.D. and active Minnesota license to practice law required, with 5+ years of in-house and/or law firm experience, with at least 2+ years of in-house experience. - Strong knowledge of contract law and privacy laws across multiple jurisdictions. - Excellent organizational skills and attention to detail with ability to manage competing priorities and demands with minimal supervision. - Ability to communicate and negotiate effectively verbally and in writing - Prior customer service and/or project management experience - Demonstrated knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

Our Retail Sales team is adding a Retail Development Manager (Business Development Manager) to the team. As a Retail Development Manager, you will work collaboratively with a team of Sr. Retail Development Managers to effectively prospect new sales opportunities. Your time will be divided between account research, pre-call planning and your own outbound prospecting efforts. You will focus on understanding the supply chain processes, challenges, initiatives and change events occurring within the prospects’ organization, and help to properly align SPS Commerce with executive level contacts at the buying organization.   Does this sound like you? - You are self-motivated, you get after it, you’re persistent, and have a resilient attitude. You're ready to jump in and be apart of a winning team. - You love to plan, dig in, research, hunt and making new customer connections. In this role your activity is helping to research prospect accounts, create outreach plans and outbound prospecting. - You’re a team player. You build relationships across the organization in order to help elevate and maximize opportunities.  Why join SPS? As the largest Minnesota SaaS company, we are a leader in our field providing disruptive and innovative solutions within the Retail industry.  We have celebrated 78 consecutive quarters of success and we dominate the field.  We believe in investing in growth - whether that be in our products, your professional trajectory or in our communities.  When you join SPS, you join a winning team and have an opportunity to work alongside exceptional colleagues solving some of the most complex problems facing the evolving retail landscape.   The Day to Day: - Support the Sr Retail Development Manager’s prospecting efforts by performing detailed account research, gathering prospect contact information and providing key insights and contact analysis to assist with creating messaging strategy - Establish new relationships within the prospect base through dynamic prospecting efforts - Assist in executing introductory and discovery calls with prospects to fully understand each organization's supply chain processes, challenges, initiatives and change events - Align prospect’s business pain with SPS Commerce solutions; gain prospect interest to explore a partnership - Collaborate cross-functionally with internal teams to support the business relationship with the prospect and ensure proper execution of the sales strategy - Document key findings, progress, insights, and pipeline velocity in Salesforce.com - Cultivate a culture that grows together and aligns with SPS’ Mission, Vision, and Values    Required Experience and Skills: - 2+ years of relevant sales, account management experience and a Bachelor’s degree OR some post-secondary education AND 5+ years of relevant sales experience - Relevant work experience is defined as 2+ years of sales hunting, account management, sales consultant, or related experience with documented performance levels meeting or exceeding sales plans - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Creative and adaptable improviser with an ability to work off script when executing new approaches or responding to unforeseen obstacles *EOE including disability/ veteran* SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

We are currently hiring a Sales Manager I for our Community Associate Account Executive Sales Team.  In this role you will lead a team of Community Associate Account Executives to maximize the opportunity of our retailer-directed leads while also working with peers across Sales and Customer Success to ensure program success and inter-departmental collaboration.  Key to this role is the development of individual contributors who are early in their career. You will be leading a team, serving as a leader to help the launch them into their sales career.     Does this sound like you? - You're a strategic thinker with proven strong leadership qualities. You can lead through innovation in all areas of responsibility with clear and concise communication.   - You're passionate and a bit Obsessed with Customers. You are a good steward of the overall business. - You lead with integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, and customer engagement/support.  - Winning is in your DNA - you are competitive, you love to win and help others to win.    Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Responsibilities / Duties As a Sales Manager I on our Community AAE team, you will work with early in career sales individuals. You will partner with other internal SPS teams. You're not afraid to get in the trenches to help your team to help them succeed, win and further develop in their sales career.   - Provide daily direction and communication to the team to ensure all leads and opportunities are being followed up on based on guidance and need and that all deadlines are being met. - Ensure team members receive appropriate training and feedback to promote healthy development. - Provide insight and feedback regarding relevant trends and lead updates to cross-functional stakeholders including reporting, tracking and confirming process compliance for all leads, opportunities and campaigns. - Provide regular developmental 1:1’s, counseling team members on development in role and for their next position while driving team engagement. - Manage a team pipeline via SalesForce and weekly pipeline meetings, ensuring the necessary information needed for a monthly forecast is accurate and present. - Act as a key contributor to internal process improvements/management within Community Sales (e.g., territory, new hire onboarding, KPI reporting, GTM launches). - Collaborate with Community Sales Management peers as part of decision-making process/resourcing as needed. - Manage and coordinate territory/lead management   What Skills Do I Need?   - Bachelor’s degree or equivalent combination of education and experience - 1+ years relevant experience with demonstrated leadership experience (formal or informal) - Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise - Process-focused with a close attention to detail - Demonstrative behaviors around integrity, engagement, self-driven initiative, collaboration, and relationship building - Experience coaching, mentoring and leading others in either formal or informal situations - Ability to receive and give constructive feedback    Note: Preferred experience as a Community AE at some point in your career.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**

** Please note this is a hybrid role based out of our office in downtown Minneapolis, MN**       The Director, Human Resources is a key member of the HR & Business Unit Leadership teams, providing leadership and strategic direction for global businesses within the organization. This role is critical to driving HR approaches within the businesses in support of the operating plans and strategic direction of the organization, including areas such as succession planning, talent management, change management, organizational and performance management, employee relations, learning, and compensation. This role will ensure people solutions are aligned with business needs and are in compliance with country, US federal, state, and local regulations.      Does this sound like you?    - You have experience in engaging directly with Senior Leaders (C-level & VPs) on complex issues and serving in an advisory role to drive resolution and advancing the business objectives.  At the same time, you can flex and work with less seasoned leaders and are comfortable stepping into a coaching role. - You are comfortable working in an environment with shifting priorities and have a demonstrated ability to adjust to demands in a rapid, but seamless, manner.  You are well versed in successful change management tactics, and you are comfortable guiding teams of people through large changes. - You have a global mindset – you have experience and understanding of multi-cultural complexities, and have an ability to adjust your style and approach based on your audience.  - You are adept at navigating between strategic work and rolling up your sleeves and digging into the details of projects and work deliverables.    Why SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS, we empower retailers, suppliers, distributors, grocers, and logistics partners to work better with our people, process, and tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore and execute new ideas. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Key Responsibilities   -  Key business leader on business unit leadership team(s) driving HR solutions that will enable the strategies and operating plans of the businesses supported. - Leads global HR Generalists, in collaboration with COE’s, to deliver HR solutions aligned with business operating plans and strategic direction including delivery of talent & learning strategies, organization design & development needs, change management, recruitment, etc. - Collaborates on the creation of the enterprise HR Strategy, Talent Strategy and operating plan based on business insights and business unit strategies, ensuring alignment between business unit needs and overarching SPS HR Strategy. - Collaborates with senior leadership and recruiting team to identify and implement recruiting and workforce growth strategies, that align with the business unit’s & enterprise goals and objectives. - Partners on the administration and delivery of various HR programs delivered to the business unit including compensation and benefits, talent management, employee experience, and other related areas. - Uses data to consult with business leaders and support data driven decisions focusing on HR impact and progress against HR goals for the business such as; growth objectives, employee experience, DEI, recruiting approaches, global location strategies, ROI of HR programs within the business and M&A effectiveness etc. - Ensures organizational compliance with country, federal, state, and local employment laws and regulations, maintaining up-to-date knowledge of legal requirements through partnerships with Total Rewards, legal and Compliance teams. - Leads M&A work as the business HR leader on due diligence work and HR components of M&A integrations as needed to deliver growth strategy. - Works on key enterprise wide strategic projects as well as leads key HR strategic priorities as part of the extended HR Leadership Team. - Builds capabilities of HR Business Partners in support of their career growth and the HR capability needs to support a high growth global organization. - Consults with business leaders and conducts investigations, leading the resolution of complex employee relations issues. Builds ER capabilities and leads HRBP team through conducting thorough and objective investigations withing the business segments they support.   What experience and skills do you need?  - Minimum of 10-15 years of HR experience with progressive leadership responsibilities - Strong collaboration and project management capabilities across business functions and HR specialty areas in support of the business needs - Building high-performing teams through capability building, coaching, team effectiveness work and a values based mindset - Demonstrated strategic thinking & a growth mindset. - Strong communication and influence - Strong analytical and problem-solving abilities with a focus on data driven decision making: What experience is preferred? - Bachelor's degree or master’s degree in human resources, Business Administration, or related field - Proven experience as a strategic HR Leader, with a track record of developing and implementing innovative HR solutions aligned with the business strategies. - M&A experiences in due diligence and/or integrations and divestitures. - Cross HR experience in specialty areas as well as business HR roles. - Experience working in a global matrixed organization. - Experience supporting technology businesses.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    ** EOE including disability / veteran**

SPS Commerce is growing- We are currently looking to add a Senior Business Development Representative (Senior BDR / Sr Retail Development Manager) to the retail sales team. This growth is due to territory expansion and current team member promotions. As a Senior BDR, you will work to create and uncover new sales opportunities through outbound prospecting within your assigned territory. You will have anywhere from 60 to 100 accounts that you will be working with at any given time. In this role you will partner closely with a team of Account Executives to build out a pipeline and identify opportunities. If you enjoy being in the front-end of the sales cycle, in a pure hunter type role, where you can use your positive attitude and energy to uncover opportunities within some of the most strategic and visible accounts for SPS, then this role is for you.    Does this sound like you?   - Initiative is in your blood. You are self-motivated, you get after it, you’re persistent, and have a resilient attitude. - You love the thrill of the hunt and making new customer connections. - Teamwork and collaboration. You’re a team player. You build relationships across the organization and enjoy working closely with your fellow sales colleagues to fill the pipeline with new sales opportunities- you look for ways to succeed together. - Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day to Day   This is an outbound/prospecting role focused on the retail, grocery and distribution markets. You will be researching the accounts in your territory, identifying change events or triggers that might lead to a business opportunity for SPS Commerce. You will prospect into various departments and contacts across each account to get engagement. Your goal is to generate new sales opportunities by sparking interest and gaining commitment from your prospect for a meeting with an Account Executive to explore how SPS Commerce can help them solve their business challenges.    - Maintain existing and establish new relationships within the prospect base through prospecting - Execute introductory and discovery calls with prospects to fully understand each organization's supply chain processes, challenges, initiatives, and change events - Aligning prospect's business pain with SPS Commerce solutions and gaining prospect interest to explore a partnership - Collaborate cross-functionally with internal teams to support the business relationship with the prospect and ensure proper execution of the sales strategy - Serve as a mentor to the Retail Development Manager assigned to the territory and collaborate to uncover new sales opportunities - Document key findings, progress, insights, and pipeline velocity in Salesforce.com Education and Experience   - Bachelor's degree OR some post-secondary education   - Minimum 5 years of sales, account management or outbound lead generation experience - Relevant work experience includes sales prospecting, account management, sales consultant, or related experience with documented performance levels meeting or exceeding sales plans - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Creative and adaptable improviser with an ability to work off-script when executing new approaches or responding to unforeseen obstacles      EOE including disability/ veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Technology Intern – Minneapolis, MN  Hiring NOW for Summer 2024     SPS Commerce is hiring a Corporate Information Security Engineering intern (IAM-focused) for our summer 2024 internship program. You will work as part of our larger technology team of over 300 people around the globe. SPS Commerce’s Security team ensures that our platform, a highly scalable, highly available cloud-based system processing a trillion dollars of product a year, and company are protected from cyber threats.   As an intern on this team, you will be building cyber security solutions. You will be challenged on this team! You will have projects that will get you integrated into teams across our organization, work with the security team to partner with development and cloud teams, and team members across the globe. You’ll get to help build automation between our tool sets and will assist with work in our primary identity platform. All this on a fun security team!   SPS internships are paid. You will be an active contributing member of an engineering team. We also believe in growing our interns both professionally and personally. You can expect many learning sessions about how to build your professional network, creating an attractive resume, and job searching in today's market, in addition improving your technical knowledge. Our intern program is designed for you to continue your learning and gain usable experience. As a result, no one will ask you to get coffee, make copies, or run errands. Instead, you will be expected to ask questions, build integrations, and provide business value.   What your day to day will look like: - Participate in your team’s agile ceremonies, including daily standups and planning sessions. - Work independently and with the security leadership team to do value-add work that will reduce risk for SPS. - Develop and deploy cyber security solutions that increase the security of our development pipeline. - Bring your whole self to work and be who you are.   What experience is required:  - Sophomore, Junior, or Senior pursuing a Computer Science degree or equivalent. - Coursework or experience in Cyber Security preferred   What you will learn:  - Retail business networks - Cyber security basics with access to cyber security experts - Understanding and background of security compliance requirements - Security tools providing MFA, access provisioning, and access reviews.      **EOE including disability/ veteran**