• Mgr II, Implementation

    Job Locations US-MN-Minneapolis
    Posted Date 2 weeks ago(6/6/2018 9:11 AM)
    Job ID
    2018-2984
    Category
    Implementation
    # of Openings
    1
  • Description

    We are currently looking for a Manager II to join our Integrated Implementation team. If working in a fast- paced lightning speed technology company makes your ears perk up, then you’re in the right place!  As a Manager II you will work to build develop and maintain a highly productive and skilled team of resources focused on delivering technical integration solutions to our customer.      

     

    Why Join SPS?

    We’re a growing technology product company (not to mention the largest cloud company headquartered in Minnesota. You’ll be joining a top-notch Integrated Implementation team that is valued within our company. At SPS, we continually strive to deliver a workplace where people feel valued and challenged to excel. Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.

     

    Does this sound like you?

    • You are able to oversee multiple people, tasks and projects simultaneously.
    • Faith in one’s own ideas to be successful and take an independent position in the face of opposition.
    • You are extremely customer focused and have the desire to work effectively across functions in a continuous improvement and dynamic environment.

    The Day-to-Day

    • Supervise assignments of delivery resources to implementation projects.
    • Manages a team of Consultants
    • Regularly performs 1:1s with their employees, conducts performance reviews and career development discussions.
    • Provides feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables and coaches their direct reports regularly.
    • Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations.
    • Partners with Sales, Implementation, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery

     What you'll be accountable for:

    • Overall implementation team productivity goals
    • Customer satisfaction
    • Employee development and employee satisfaction

    What experience and skills do I need?

    • 4-year Bachelor’s degree required or combination of equivalent experience and educations
    • 2+ years of management experience preferred
    • 5+ years of related work experience
    • Excellent organizational skills and written/oral communication skills.
    • Data driven with experience developing and using metrics to make business decisions.
    • Experience developing processes and managing projects in a technology based service organization desired.
    • Demonstrated ability to lead a team and achieve goals without direct authority over personnel.
    • Experience in completing IT or Service implementation projects preferred.
    • Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment

     

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