• Fulfillment Support Analyst

    Job Locations US-MN-Minneapolis
    Posted Date 3 weeks ago(5/3/2018 9:11 AM)
    Job ID
    Customer Success
    # of Openings
  • Description

    Fulfillment Support Analyst 


    We are currently looking for a Fulfillment Support Analyst who is Obsessed with Customers and has a Get After It attitude to join our team! As the primary contact for customers in production, the Analyst on the Fulfillment Support team is responsible for responding to and resolving customer issues.  


    We are looking for a Fulfillment Support Analyst who will engage with customers via multiple supports channels including, phone, email, chat and on-line forum.  Our Fulfillment Support department provides an ideal training ground for learning our business and preparing for future career opportunities within the company. 


    Why join SPS?

    SPS Commerce is a provider of cloud-based supply chain management solutions, providing network-integrations and comprehensive retail performance analytics to thousands of customers. We are the trusted advisors when it comes to perfecting trading partner relationships. As a part of your career at SPS Commerce you will grow and develop your professional career and work alongside talented and enthusiastic professionals who embrace the world of technology. Become a part of the largest retail driven and Omnichannel focused community that has gained the trust of 70,000 customers globally today!


    The Day-to-Day

    • Answers, evaluates and prioritize requests from customers having questions or experiencing problems with SPS Web-based services and Electronic Data Interchange
    • Log and track customer interaction using Salesforce, problem solving database
    • Introduces customers to new SPS products and services
    • Facilitates problem recognition, research isolation, resolution, and follow up for customer problems; referring and escalating the most complex problems to appropriate staff departments as necessary

    What experience and skills do I need?

    • Bachelor’s degree or equivalent education and experience 
    • Ability/aptitude to understand and work effectively with technical data and processes
    • Strong interpersonal skills and oral/written communication skills
    • Strong analytical and problem-solving skills
    • Excellent customer interaction skills/ability and demonstrated ability to work effectively in a team environment 
    • Prior customer service experience or technical/help desk experience a plus
    • Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
    • Proven organizational skills with ability to effectively manage multiple projects
    • Ability to work off-peak hours which includes some evening and weekend shift work
    • Ability to work limited on-call shifts


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