SPS Commerce

  • Customer Success Manager II - HOUSTON

    Job Locations US-MN-Minneapolis
    Posted Date 2 weeks ago(10/10/2018 3:10 PM)
    Job ID
    Customer Success
    # of Openings
    Job Type
    FTE Status
  • Description

    Customer Success Manager II 


    ***This position is located in Houston, TX.***


    Become a part of a leading supply chain management company, headquartered in downtown Minneapolis. We are currently looking for a Customer Success Manager who is Obsessed with Customers and has a Get After it attitude on our Customer Success team. The Customer Success Manager is responsible for growing the value of the SPS Commerce POS Collaboration Analytics program for a large sporting goods and outdoor retailer in the Houston, TX market. 


    Does this sound like you?

    • You are obsessed with customers, always looking to better the process when addressing customer pain points.
    • You are a great communicator, always working cross functionally to make sure the customer gets the best experience.
    • You have a passion for driving adoption and a talent for cultivating collaboration with internal and external partners
    • You are resourceful - you know when to leverage the proper tools when necessary to get the job done!
    • You are pay attention to details and keep projects and deliverables on track and on time.

    The Day-to-Day

    • Monitor and facilitate the adoption, both retailer and vendor, of SPS product features and functions.
    • Develop and maintain expert knowledge of the retailer’s business including products, marketplace strategy, competition, key management decision makers and financial condition.
    • Cultivate close working relationships with multiple levels of users, managers and executives across all relevant departments within the retailer’s
    • Identify, coordinate and prioritize POS projects, such as feature requests, data additions and more.
    • Provide quantitative and qualitative feedback to the retailer’s POS team, SPS CSE, Product, Support and Sales teams.
    • Consult and help support POS activities with the retailer’s Buying Office and strategic suppliers.

     What experience and skills do I need?

    • Bachelor’s degree in business with retail, supply chain, statistics, or similar concentration.
    • Previous work experience at a SaaS company preferred
    • At least 3-5 years’ experience in retail representing technical products/services to the retail market and/or actual retail experience.
    • Ability to translate and clearly communicate business issues and technical information to individuals with varied levels of expertise.
    • Proven success collaborating and building strong relationships with customers
    • Proven success driving organization wide initiatives


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