SPS Commerce

  • Sr. Project Manager – Customer Success

    Job Locations US-MN-Minneapolis
    Posted Date 3 weeks ago(11/19/2018 9:47 AM)
    Job ID
    # of Openings
    Job Type
    FTE Status
  • Description

    Do you have a Get After it Work mentality and thrive in a result drive environment? We are looking for a Senior Project Manager who will be a key member of the Customer Success Implementation team with our premier clients.  You thrive in a fast paced, chaotic and customer centric environment with an eye for detail.


    Does this sound like you?

    • You are an incredible communicator and managing projects and deliverables internally and externally.
    • You are able to hold business critical conversations with clients, while maintaining the relationship and earning their trust.
    • You have experience with managing software implementations from the moment the contract is signed until they are fully deployed.

      The Day-to-Day

    • You’re the project manager for end to end account ownership. You own the entire customer life cycle
    • Ensure quality standards and metrics are being consistently applied and processes are adhered to in the delivery of projects and services
    • Customer focus and desire to work effectively across functions in a continuous improvement and dynamic environment
    • Ability to manage large, complex implementations across all SPS products and services
    • Demonstrate comprehensive understanding of products and services offered
    • Regularly contributes and is consistently open to new ideas
    • Recognizes and values diversity in others approaches
    • Working with multiple teams such as SPS Sales, Tech Sales, Product and Customer Success
    • Responsibility for providing leadership to the project team and for the efficiency and effectiveness of projects for a given service delivery area
    • Responsible for working with and influencing upstream/downstream partners (within and outside Implementations) to ensure successful broader service delivery.

     What experience and skills do I need?

    • 4-year bachelor’s degree required.
    • 3+ years project management experience required.
    • Ability to travel – 10 to 15% of the year (1 time per quarter)
    • Experience with Agile or Kanban
    • Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation.
    • Quality focused; detail oriented; ability to prioritize and multi task
    • Demonstrated ability to lead teams and achieve goals without direct authority over personnel.


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