SPS Commerce

  • Manager, Collections

    Job Locations US-MN-Minneapolis
    Posted Date 4 weeks ago(2/26/2019 2:17 PM)
    Job ID
    Finance & Accounting
    # of Openings
    Job Type
    FTE Status
  • Description

    Are you a natural influencer with a craving for creating positive change? Are you looking to join a company that is continually growing, with many future opportunities?


    We are looking for a Collections Manager to lead the full collection life cycle. Through effective team management & high engagement with senior leadership throughout the collections process, the Collections Manager ensures accurate & timely collections of outstanding balances from customers, and acts as a trusted internal and external partner in managing customer relationships, escalations, and cross-functional initiatives.


    Why SPS?

    • We’re a growing technology product company (not to mention the largest cloud company HQ’d in Minnesota)
    • We continually strive to deliver a workplace where people feel valued and challenged to excel
    • Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code

    Does this sound like you?

    • You're an experienced leader, mentor, and coach, and you know how to inspire a team to do their best
    • You thrive in an environment of high growth and continual change, by taking initiative and properly setting and shifting priorities
    • You have strong “thinking-on-your-feet” skills
    • You are a process improvement champion: always looking for ways to make processes more efficient

    The Day-to-Day

    • You'll manage the collections team and oversee their daily collections responsibilities, including work queues, outbound customer contacts, suspensions and suspension removals, collection codes, bankruptcies, and reporting.
    • You'll manage the collection queue for inbound customer contacts relating to collections inquiries and serve as a liaison between internal and external customers on escalated requests
    • You'll own training curriculum and process documentation for collections functions
    • You'll lead team initiatives related to process improvement, driving for efficiencies in collections processes, reporting opportunities, and data analysis within the collections group
    • You'll serve as a trusted SME for technical collections inquiries, providing support to many teams within the organization
    • You'll act as a champion for internal change, initiating and participating in cross-functional projects as representative of the Finance team

    What experience and skills do I need?

    • 4-year degree in Business, Accounting or Finance emphasis preferred, or combination of equivalent education and experience
    • 3-5 years collections or related experience, with strong knowledge of collections and financial concepts
    • Minimum 2+ years serving in a formal or informal leadership role within a collections or accounts receivable role
    • Ability to adapt and thrive in an environment of high growth and continual change by taking initiative and properly setting and shifting priorities
    • Exceptional organizational skills and attention to detail with the ability to manage multiple concurrent responsibilities
    • Strong knowledge of Microsoft Office (Word, Excel and Outlook), Power Point required
    • Experience with Salesforce.com, Microsoft Dynamics NAV 2016, and Versapay ARC systems preferred



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