SPS Commerce is growing- We are looking to add two new Associate Customer Support Analysts (ACSA) to our team in Amsterdam. As we increase our presence around the globe, these positions will play an important role in ensuring that our customers receive the support they need to run their business smoothly. As an ASCA, you will be answering customer questions and solving issues through emails, web chats, and phone calls in a business-to-business environment. The ACSA is a great way to gain foundational knowledge and hands-on experience, while working with teams in a highly collaborative environment. If you are looking to join a high-growth company where you get to solve not just for today’s problems but also tomorrow's, then this is the role for you.
Does this sound like you?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.
We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.
Careers don’t just grow here, they’re made here.
In the Associate Customer Support Analyst (ACSA) role, you will handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products, and assisting customers with ERP integrations. You will work within a structured and scheduled environment, handling cases that come in through our three channels. As an ACSA you will collaborate closely with other departments and teams, making connections that will better equip you to handle questions as they come in. You will not have all the answers, but we’ll make sure you know where to go while you learn the ropes.
Education and Experience