SPS Commerce, Inc

Implementation Specialist - SAAS

Job Locations US-MN-Minneapolis
Posted Date 2 months ago(10/21/2022 5:46 PM)
Job ID
2022-7115
Category
Customer Success
# of Openings
1
Job Type
Regular
FTE Status
Full-time

Description

SPS Commerce is growing! We are looking to add a Consultant I to our Customer Success team. As an implementation consultant you believe in collaboration and teamwork. You demonstrate a high level of urgency and are naturally curious and take initiative. In this role you will use your project management skills and technical aptitude to work directly with external customers and internal partners. If you pride yourself on your communication skills, ability to develop solutions and get things done and want the challenge of working with retailers of all sizes across the globe, then this is the role for you. 

 

Does this sound like you?

 

  • Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together.
  • You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers.
  • Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done.
  • Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.

   

Why Work at SPS?

 

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

 

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

 

Career don’t just grow here, they’re made here.

 

Day-to-Day

As a Consultant I you will work among a team of professionals responsible for developing standardized solutions for our customers.  You will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, you will also manage escalated events as appropriate. 

  • Install, upgrade, test, and configure systems as part of completing implementation project.
  • Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.
  • Keep customer and other stakeholders informed of project progress.
  • Perform post-sale initial technical implementation of technology products.
  • Conduct tasks and assignments as directed
  • Work under moderate supervision with some latitude for independent judgment.
  • Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved 

 

Minimum Requirements

 

  • Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience.
  • Excellent communication skills
  • Strong analytical, problem solving and troubleshooting skills.

 

Preferred Experience

 

  • Excellent organizational skills and ability to manage multiple projects concurrently
  • Ability to apply, test, and re-configure data rules to produce desired results
  • A balanced mix of skills: driver and facilitator, tactical leader and doer

 

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

 

**EOE including veterans/disability**

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