SPS Commerce is growing! We are looking to add a Project manager who is Obsessed with Customers and has a Results Matter mindset to join our Implementation Team. The Project Manager ensures quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You will work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. You will balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment.
Does this sound like you?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.
At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.
Day to Day
As part of the Supplier Enterprise team, you will be working with large, worldwide corporations on EDI solutions. Being some of our bigger and more sophisticated clients, they are larger in scope, higher in engagement and require from you first class customer service and strong project management skills.
You will be a key customer facing resource who may typically manage 25-30 projects depending on size and other factors.
You will interact with customers every day, continually working on new questions and issues as they arise, helping them find the best solutions for their business needs by providing project status updates. You will coordinate with cross functional teams across the customer's organization as well as cross functional teams across SPS, managing workflow, and documenting updates.
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
*EOE including disability/ veteran*