SPS Commerce, Inc

Project Manager, Implementation - Supplier Enterprise

Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(11/18/2022 5:02 PM)
Job ID
2022-7180
Category
Customer Success
# of Openings
1
Job Type
Regular
FTE Status
Full-time

Description

SPS Commerce is growing! We are looking to add a Project manager who is Obsessed with Customers and has a Results Matter mindset to join our Implementation Team. The Project Manager ensures quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You will work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. You will balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment.

 

Does this sound like you?

  • You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies
  • You are collaborative and a great communicator, able to set expectations with teammates and customers
  • You are skilled at listening to your customers and suggesting solutions and products based on their business needs
  • You can creatively solve issues and bring forth new ideas
  • You are highly organized and comfortable working on fast moving projects

 

Why SPS?

 

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.
At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

 

Day to Day

 

As part of the Supplier Enterprise team, you will be working with large, worldwide corporations on EDI solutions. Being some of our bigger and more sophisticated clients, they are larger in scope, higher in engagement and require from you first class customer service and strong project management skills.

 

You will be a key customer facing resource who may typically manage 25-30 projects depending on size and other factors.

 

You will interact with customers every day, continually working on new questions and issues as they arise, helping them find the best solutions for their business needs by providing project status updates. You will coordinate with cross functional teams across the customer's organization as well as cross functional teams across SPS, managing workflow, and documenting updates.

  • Proactively manage projects using critical project management skills - including but not limited to establishing scope of work and project plan and managing timelines for project tasks
  • Create and maintain project work schedules, track customer requirements and translate requests into project deliverables
  • Monitor work-flow requirements to meet timelines and quality expectations
  • Manage day-to-day project tasks for to ensure execution of retention initiatives
  • Proactively prioritize needs, effectively manage resources, and complete necessary tasks

 

Required Skills

  • Bachelor’s Degree or equivalent experience
  • 2+ years of project management experience
  • Strong problem solving & analytic ability
  • Quality-focused; detail-oriented; ability to prioritize and multitask
  • Proven ability to handle multiple projects
  • Computer proficiency in Microsoft Office suite
  • Excellent organizational skills and written/oral communication skills
  • Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment

 

Preferred Experience

  • Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
  • Strong problem solving & analytic ability

 

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

 

*EOE including disability/ veteran*

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