SPS Commerce, Inc

Sr. Program Manager

Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(1/20/2023 3:57 PM)
Job ID
2023-7348
Category
Sales
# of Openings
1
Job Type
Regular
FTE Status
Full-time

Description

The Senior Program Manager is a member of the program management team and will have primary responsibilities around managing leads delivered from SPS Commerce Partners (retailers) via formal engagements to drive maximum adoption in the shortest amount of time possible.  The candidate will be considered the subject matter expert on trading partner on-boarding best practices and act as the key point of contact for all new Partner Enablement Programs.  The Program Manager is considered an internal expert on driving adoption rates for external customer acquisition programs.This role will be based in our Minneapolis, MN office. 

Does this sound like you?

  • Ability to work in a fast paced/growth driven environment with a high level of organization and efficiency.
  • Curiosity and initiative drive you to continually learn and grow personally and professionally.
  • You're action oriented. You have a strong sense of urgency and tend to jump in and figure things out. 
  • You enjoy engaging with customers and supporting them throughout the customer journey.
  • You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all.

Why SPS?

 

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

 

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Essential Responsibilities / Duties

  • Engage in the planning and implementation of the more complex community programs of varying sizes (250-1000+ vendors)
  • Plan and create strategies, tactics, activities, and materials for the purpose of conveying the customer's message to their community while driving maximum adoption within program timelines
  • Draft, Package and distribute communication materials internally and externally
  • Develop and execute training for sales team to execute on trading partner outreach
  • Serve as liaison between the Partner (retailer) and its customers, and internal constituents, working collaboratively with the account team to understand dependencies and adjust outreach approach and campaign timelines accordingly
  • Provide meaningful recommendations and coaching to Partners to keep them on track with meeting their intended goals including vendor escalations and messaging execution
  • Balance when to escalate internally / manage issues independent of assistance while managing exceptions, priorities and workload
  • Provide recommendations (internally/externally and at all levels) to improve performance that demonstrates how best practices impacts overall performance
  • Provide program forecast recommendations based on best practice score and prior experience; forecast actuals are generally on target
  • Mentor Associate level Program Managers via large engagement assistance

Minimum Requirements

  • Bachelor’s degree or equivalent experience PLUS 5 - 8 years relevant experience
  • Proven ability to prioritize workload across multiple projects while focusing on quality and detail
  • Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook); expert level Excel skills and web analysis and reporting tools
  • Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally
  • Proven ability to understand unvoiced customer needs and adjust strategy appropriately

Preferred Experience

  • Retail experience
  • Salesforce experience
  • Basic knowledge of internet-based software products and services

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

 

EOE including disability/ veteran

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