SPS Commerce is hiring an Associate Space and Support Analyst to join our team! As an Associate Space and Support Analyst, you will play a key role in the Customer Success department to help support our growing customer base with a focus on customer satisfaction. This role includes aiding in planogram builds with a focus in development, a proficiency in gathering performance data to support strategy direction, and the capability to construct a merchandising presentation story. Candidates will be called upon to support any number of initiatives & projects, balanced against the priorities of the business, and the position requirements of their dedicated role.
This position is located in Brampton, Ontario.
Internal candidates may be located in Minneapolis, MN.
Does this sound like you?
- You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS to the companies you support
- You are highly collaborative and a great communicator
- You are skilled at listening to your customers and suggesting solutions based on their business needs
- You can creatively solve issues and bring forth new ideas
- You are highly organized and comfortable working on fast moving projects
- You are able to use technology effectively and productively; continually updating skills and knowledge; addressing problems as they arise or seeking help as appropriate.
Why SPS?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.
At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.
Day to Day
Space Management Responsibilities:
- Creating Planograms based on strategy and data analysis
- Follow Planogram process and communicate to all parties using weekly recap template
- Maintain good working relationships with all customers and internal team members
- Ensure quality on all assigned tasks and projects
- Use automation tools to efficiently complete projects (where possible)
- Scan Planograms at Lab or Customer Sites
- Capture Images/Dimensions
- Learn reporting solutions and apply to projects
- Identify process improvements or IT opportunities and present them to Team Lead
- Provide insightful and in-depth analysis
Support Responsibilities:
- Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Analytics Products and POS Reporting
- Facilitates problem recognition, re earch, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary
- Logs and tracks customer interactions using a problem management database
- Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation
Required Skills/Experience
- Bachelor's Degree OR Associate Degree in CS +2 years relevant experience
- Quick learner and Driven individual
- Retail merchandising background an asset
- Strong time management and organizational skills
- Excellent verbal and written communication skills
- Demonstrate basic MS Office (Excel) knowledge / Internet
- Comfortable presenting or being in front of client
Preferred Experience
- Experience at a retailer (i.e. Loblaw, Sobeys, Best Buy) in any role is a positive
- Customer Services experience bonus (customer facing, phone support etc.)
*EOE including disability/ veteran*
