Retail Insights Manager (Chargebacks/Deductions)

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Following the recent acquisition of SupplyPike, a leading provider of invoice deduction management and prevention solutions, we’re excited to add an Retail Insights Manager to our team.

Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!    

Position Summary:     

The Retail Insights Manager is responsible for acting as an "internal consultant" across multiple teams at SupplyPike, including Product, Sales, Marketing, and Customer Success. With a combination of domain knowledge and real-world experience, they play a strategic role in advising on and supporting the growth of SupplyPike's retail deductions and compliance capabilities.

Key Responsibilities: 

• Be the subject matter expert on deductions and compliance programs across multiple retailers, including Amazon, Target, Kroger, Walmart, Home Depot, and/or CVS, and act as an "internal consultant," representing the voice of the customer at SupplyPike
• Work closely with SupplyPike Product teams to help with customer research and advise on feature prioritization 
• Support the Sales team by sitting in on sales calls to answer technical deductions- and compliance-related questions, and provide context, guidance, and domain expertise where necessary
• Support the Marketing team by providing insights around deductions and compliance programs to assist with content creation 
• Support the Customer Success team by advising on deductions- and compliance-related questions, supporting quarterly business reviews, etc. 
• Support other teams in an advisory capacity, including Customer Development, Finance, etc. 
• Stay on top of retail news and developments from various sources (supplier groups, personal/professional networks, newsletters, conferences) and communicate learnings internally 

Location:    

This position is open to fully remote applicants with the expectation to visit our office in Rogers, Arkansas once per quarter.

Required Qualifications: 

• Bachelor's Degree from an accredited college or university - Business, Finance, Supply Chain preferred 
• 5+ years of finance (A/P and/or A/R), revenue management, or supply chain experience with Amazon, Target, Kroger, Walmart, Home Depot, and/or CVS
• Excellent time management skills and ability to multitask and prioritize work
• Must be motivated and able to work with minimal supervision
• Exceptional verbal and written communication skills
• Tech-savvy and can learn new technologies quickly 

What We Offer:    

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.