Assoc. Solution Strategist, Logistics Integrations

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Following the recent acquisition of SupplyPike, a leading provider of invoice deduction management and prevention solutions, we're excited to add an Associate Solution Strategist to our team.

Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!   

Position Summary:

SPS Commerce is adding an Associate Solution Strategist, Logistics Integrations to our SupplyPike team!  In this role you will be responsible for ensuring our clients’ success by overseeing the shipping document integration into our products and services.  You will work closely with our clients to understand their unique requirements, coordinate implementation, and provide ongoing support to maximize their satisfaction and the value they derive from our solutions.

Key Responsibilities: 

• Integration Management: Manage projects related to customer integrations, ensuring that timelines and deliverables are met and that customers are informed throughout the process.
• Project Management: Act as a liaison between customers and our product teams to address any technical issues, troubleshoot, and provide timely resolutions and act as an escalation point for Customer Support.
• Issue Resolution: Drive adoption by training customers to confidently utilize their shipping document integration and Document Explorer to its full potential.
• Customer Training: Continuously monitor the performance of integrated solutions, gather customer feedback, and make recommendations for improvements and optimizations.
• Performance Monitoring: Attend Sales and Customer Success meetings to provide expert input on shipping document integrations as needed.

Location: This role is a hybrid position, based out of our SupplyPike office in Rogers, AR, or open to current SPS Commerce employees. Our team #SucceedsTogether through collaboration in office with the flexibility to work remotely.

Required Qualifications: 

• Bachelor's degree plus 2 years of related experience; or equivalent education and experience
• Strong communication, change management, problem solving, and organizational skills
• Exposure to project-based work experience in IT, Project Management, Customer Service, or a related field

Preferred Qualifications: 

• SQL/PostgreSQL experience a plus
• Systems consulting or systems implementation/migration experience
• Experience performing data analysis and/or data migration between systems
• Familiarity with text editing and data transformation tools
• Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries

What We Offer:  

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $62,100- $93,100. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. 

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.  

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.