Retail Program Manager

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!   

Position Summary:  

The Retail Program Manager will be responsible for consulting with customers on onboarding their trading partner community using best practices and real-time data to maximize results. Acting as a liaison between the Buying Organization and its trading partners, the Retail Program Manager will coordinate messaging and escalation strategies. This role requires strong customer management, consulting, analytical, and communication skills to drive commitment rates for external customer acquisition programs!

Key Responsibilities:  

• Maintain alignment with the retailer’s outreach project team to execute messaging plans, strategies, and manage escalations.
• Set expectations and enforce best practices with retailers, explaining how their actions impact results.
• Act as an encouraging and empathetic resource for retailers, pushing them to be appropriately uncomfortable when necessary.
• Coordinate and collaborate with retailers and internal account teams to accurately represent the status and needs of their vendor lists provided to SPS Commerce.
• Develop and execute training curriculum for sales staff to effectively represent our buying organizations goals and strategies during a trading partner outreach

Location:  

This is a hybrid position based in our Minneapolis office.

Required Qualifications:  

• Bachelor’s degree or equivalent experience, with 3-5 years in project management
• Strong project management, organizational and communication skills
• Experience in facilitating communications, problem resolution, and working independently or as part of a team
• Comfortable in a fast-paced environment and possessing an ability to handle multiple projects or deadlines simultaneously
• Ability to travel once per quarter

Preferred Qualifications:  

• Experience in project management, account management, retail, B2B sales or consulting
• Experience with Salesforce

What We Offer:   

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.  

The annual salary range for this role is: $62,100-$93,100. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.   

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   

Commitment to our Employees: 

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.