Contract Management Specialist

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!

Position Summary:

We are seeking a Contract Management Specialist to join our Customer Success Operations Team. In this role, you will be partnered with the sales and Customer Success teams to maintain and grow customer relationships. You will work directly with customers to review and modify existing contracts and ensure accountability for customer satisfaction with key organizational partners.

Key Responsibilities:

• Assist customers with cancellations, credits, rate reductions, and handle retention and renewal activities.
• Act as a relationship manager for the sales team, supporting accounts and resolving customer issues through multiple support channels.
• Develop and maintain programs to reduce customer churn, increase retention, and report customer feedback to key partners.
• Analyze revenue reduction activities, recommend process improvements, and document best practices.

Location:

This role is in our Minneapolis office, the team is in-office 2 days per week.

Required Qualifications:

• Bachelor's degree with 1-3 years of related experience, or an equivalent combination of education and experience.
• Strong customer-centric, sales, or operations experience, with excellent organizational skills to manage multiple projects.
• Ability to effectively present and demonstrate solutions, negotiate, and solve problems.
• Proficiency with the Internet, Microsoft Office suite (Word, Excel, Outlook), and preferably, previous Salesforce experience.
• Demonstrated ability to effectively manage change

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.