Solution Architect I, Customer Success

• Assist in gathering and analyzing customer requirements in collaboration with internal teams and external stakeholders.
• Support the design of scalable and efficient EDI solutions under the guidance of senior team members.
• Perform troubleshooting and resolve integration issues, escalating complex challenges when necessary.
• Document solution designs, technical workflows, and best practices to ensure clarity and consistency.
• Collaborate with cross-functional teams to ensure seamless solution delivery aligned with customer objectives.
• Provide timely delivery of assigned tasks, ensuring high-quality outcomes and adherence to project timelines.
• Familiarize yourself with ERP, WMS, and TMS systems (e.g., SAP, Oracle, Microsoft Dynamics) to support EDI integrations.
  Contribute to continuous improvement efforts by identifying and implementing process enhancements.
• Create technical documentation and training materials to support both customers and internal teams.

• Bachelor’s degree and minimum of 2 years of related experience (e.g., technical consulting, support, or system integration), or an equivalent combination of education and experience.
• Basic understanding of EDI protocols (e.g., ANSI X12, EDIFACT) and data transformation tools.
• Strong communication and organizational skills to collaborate effectively across teams and with customers.
• Proven ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Demonstrated ability to produce high-quality technical documentation. 

• Understanding with cloud-based SaaS architecture and APIs.
  Experience with ERP, WMS, and/or TMS systems such as NetSuite, SAP, Oracle, or JDE.
• Exposure to XML, CSV, and other application file formats.
• Understanding of Agile methodologies and project management tools.
• Problem-solving mindset and the ability to adapt to shifting priorities.
• Systems consulting or systems implementation/migration experience
• Familiarity with text editing and data transformation tools
• Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. 
• Proven experience demonstrating adaptability and a Customer In approach

What We Offer:   

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.  

The annual salary range for this role is: $62,100 - $93,100. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.   

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   

Commitment to our Employees: 

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. 

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.