Sr. Sales Operations Analyst - Contracts

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!   

Position Summary:  

The Sr. Sales Operations Analyst – Contracts is a member of the Deal Desk Team at SPS and will play a key role in supporting the sales organization by managing contract-related processes and serving as the primary liaison between Sales, Legal, and our customers.  This role will focus on reviewing, redlining, and negotiating terms and conditions, ensuring compliance with company policies, and facilitating timely contract execution.  In addition, the analyst will partner with cross-functional teams to streamline contract workflows, support deal governance, and provide insights to enhance efficiency in the sales cycle.

Key Responsibilities:  

• Review, redline, and negotiate customer contracts, order forms, and amendments in alignment with company standards and policies.
• Collaborate closely with Legal, Sales, and Finance teams to address customer requests, resolve contract-related issues, and ensure alignment on risk tolerance and business objectives.
• Serve as the primary point of contact for Sales on contract-related matters, including interpretation of terms, escalation management, and process guidance.
• Maintain accurate contract records and documentation within Salesforce and other internal systems.
• Identify opportunities to improve contract lifecycle processes and implement best practices to reduce friction in deal execution.
• Partner with Sales leadership to balance customer requirements with company policies, escalating where necessary for legal or executive review.
• Develop and deliver reporting on contract cycle times, negotiation trends, and common redline themes to help inform business strategy.
• Ensure strict adherence to confidentiality requirements and compliance standards when handling sensitive information.
• Provide flexible support for other Deal Desk Team responsibilities/functions and the broader Revenue Operations team as needed to manage high volumes or complex deal structures.

This role is hybrid out of our Minneapolis office, 2x a week.  For hybrid office locations, we Succeed Together though in-person collaboration, balanced with remote work to provide flexibility. 

Required Qualifications:  

• Bachelor’s degree and a minimum of 5 years of relevant experience; or a Master’s degree and 3 years of experience; or equivalent combination of education and experience
• Proven skills performing thorough, quantitative, or qualitative analysis using applicable technology tools with demonstrated success completing data analysis and report creation
• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and utilization of tracked changes and commentary features
• Clear, concise, and confident communicator (verbal, non-verbal, written) with excellent organizational skills
• Detail-oriented with strong problem-solving skills
• Self-motivated with the ability to prioritize and work in a dynamic, fast-paced environment

• Experience with Salesforce
• Specific experience with CPQ module (Configure, Price, Quote) is a bonus
• Familiarity with data privacy and data security concepts and documentation

What We Offer:   

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.  The annual salary range for this role is: $77,300 - $115,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.   

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.