Retail Insights Manager (Chargeback/Deductions)

Who We Are 

SupplyPike, now proudly part of SPS Commerce, is transforming how suppliers protect and grow their revenue. Our mission is simple: eliminate costly retailer deductions, recover lost dollars, and give brands the clarity they need to operate smarter and stronger. Built by supply chain experts, retail data specialists, and technologists, our platform helps suppliers navigate complex compliance requirements, prevent chargebacks, and reclaim profits that fuel growth. 

In early 2025, SupplyPike joined SPS Commerce — the industry’s leading provider of cloud-based supply chain management solutions — marking an exciting evolution of our vision. Together with Carbon6, we now form the Revenue Recovery team under SPS, uniting deep supply chain expertise with powerful technology to help suppliers reduce risk, increase efficiency, and maximize profitability. 

As a global team across North America, Europe, and Asia, we thrive on innovation, collaboration, and continuous improvement. Whether you’re building breakthrough technology, empowering suppliers to reclaim revenue, or driving smarter supply chain operations, you’ll join a community that’s shaping the future of retail — together. 

The Opportunity

As a Retail Insights Manager on the Revenue Recovery team at SupplyPike, now proudly part of SPS Commerce, you’ll combine your deep retail expertise with a passion for helping suppliers protect their profits and operate smarter. 

This role blends the consultative nature of a sales engineer with the strategic insight of a retail pperations expert. You’ll act as a trusted advisor and subject matter expert across major retailers — including Walmart, Target, Amazon, CVS, Kroger, Lowe’s, and others — guiding prospects and customers through complex deduction, compliance, and profitability challenges. 

If you have firsthand experience navigating the supplier world and thrive on connecting data, technology, and storytelling, this is your opportunity to shape how the world’s top brands recover revenue and grow. 

Location: Remote - with quarterly travel to our office in Rogers, AR

Your Impact 

• Serve as a trusted subject matter expert on retailer deductions and compliance programs, partnering closely with Sales teams to drive deal strategy, demos, ROI analyses, and revenue outcomes. 

• Translate complex retail operations data into clear, actionable insights that connect with supplier pain points and demonstrate measurable business value. 

• Collaborate cross-functionally with Product, Marketing, and Customer Success teams — shaping product enhancements, informing go-to-market strategies, and elevating thought leadership content. 

• Support customer-facing teams post-sale by troubleshooting deduction issues, providing root-cause analysis, and helping enterprise clients maximize the value of SupplyPike’s solutions. 

• Stay ahead of retail trends and compliance developments, sharing insights that guide both internal teams and external partners. 

• Lead with empathy and authenticity — you’ve been in the supplier’s shoes and know how to build trust, credibility, and lasting relationships. 

Your Qualifications 

• Retail & Supplier Expertise: 5+ years of experience in retail operations, deductions, finance, or compliance — ideally within Amazon or another major retailer ecosystem (e.g., Walmart, Target, CVS, Kroger, Lowe’s). Experience with Amazon’s finance/compliance systems or supporting Amazon suppliers is a strong plus. 

• Sales-Adjacent Experience: Experience supporting sales or customer-facing teams — comfortable in pre-sales environments, demos, and client discussions. 

• Analytical & Insight-Driven: Skilled at interpreting data, identifying patterns, and presenting insights in ways that influence decision-making and build trust, and drive measurable business outcomes.  

• Organized & Adaptable: Highly detail-oriented and able to manage multiple internal stakeholders, competing priorities, and balance short-term deal support with longer-term projects, and pivot quickly as priorities evolve. 

• Collaborative by Nature: You thrive in an environment built on collaboration, innovation, and customer empathy – always seeking more efficient ways to help suppliers succeed.  

What We Offer:    

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.   

The total annualized on-target compensation range for this position is: $99,900 - $139,900. The actual compensation will be determined based on the factors listed above and may fall anywhere within the range.    

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    

Commitment to our Employees:  

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.  

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.