SPS Commerce, Inc

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Job Locations US-MN-Minneapolis
Posted Date 12 hours ago(12/7/2021 1:42 PM)
We are currently hiring a Sales Manager for our Analytics Sales Team.  In this role you will have responsibility to develop and lead a team of quota carrying sales representatives at various levels to meet and exceed sales goals. You will partner and collaborate with our marketing, implementation, customer operations, and senior management teams to ensure sales campaigns are executed effectively and customer satisfaction is maintained.   Does this sound like you? - You're a strategic thinker with proven strong leadership qualities. You can lead through innovation in all areas of responsibility with clear and concise communication.   - You're passionate and a bit Obsessed with Customers. You are a good steward of the overall business. - You lead with integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, and customer engagement/support.  - Winning is in your DNA - you are competitive, you love to win and help others to win.    Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Responsibilities / Duties As a Sales Manager on our Analytics sales team, you will work with a high performing team focused on growth and winning. You will partner with other internal SPS teams. You're not afraid to get in the trenches to help your team to help them succeed, win and further develop in their sales career.   - Work closely with the Analytics Sales Director to drive and deliver expectations of the business - Identify key selling trends and communicate them to senior management - Manage pipelines of the team through individual contributor and team pipeline reviews - Aggregate pipeline for Sales and Marketing Management for forecasting purposes - Resolve tactical issues with SPS Finance and Operations as they arise - Collaboratively work both within the team and cross-functionally - Ensure the team documents key findings, progress, insights, and pipeline within Salesforce.com - Cultivate a culture that grows together and aligns with SPS Values - Recruit, hire, and develop sales representatives; mentor, motivate, and coach to ensure success and team continuity; manage for performance - Partner with Sales Training and leverage training resources to ensure proper training for all employees of the team regarding SPS Commerce products, services, and sales techniques - Develop/improve core selling processes   Minimum Requirements - 5+ years sales experience preferred; quota-carrying sales experience a plus - 2+ years of formal management experience strongly preferred; 2+ years minimum informal leadership experience required - Proven success developing individual contributors, demonstrated experience working with others to complete work and resolve issues and  - Retail supply chain experience and/or EDI background highly desired - Strong track record of successfully developing others and coaching for performance - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com - Bachelor's degree OR an equivalent combination of education and professional relevant work experience    Note: USA travel up to 25% of the time at customer and prospect locations   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran
Job ID
2021-6194
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 5 days ago(12/2/2021 6:04 PM)
Technology Intern – Minneapolis, MN  Hiring NOW for Summer 2022    SPS Commerce is hiring 9 engineering interns for our summer 2022 internship program. You will work as part of our larger technology team of over 300 people around the globe. Our engineering teams collaboratively develops and advances the world's largest retail network using modern cloud-based solutions. SPS Commerce supports the latest demands of retail supply chains by providing reliable, secure, and performant software-as-a-service (SaaS) capabilities that our customers need to optimize their business. Engineering is known for creative problem-solving, an innovative, collaborative, and continuous learning culture, and being customer focused.    Teams you could be apart of: - Platform Engineeringengineers and operates SPS’s common/shared platform services, APIs, and data with service teams dedicated to Data Acquisition, Core Data Services, Data Processing, and Developer Experience. Data Acquisition is responsible for sending and receiving customer data across a variety of channels. Core Data and Reporting Services are responsible for storing, relating, and reporting on customer documents and data. Data Processing is responsible for systems that handle data transformation and enrichment for all document flows within the SPS network, routing of customer data, and also for orchestration of document processing tasks across multiple Platform Engineering services. Developer Experience is responsible for the runtime platform that supports all SPS services, including externalizing market-facing APIs through our DevCenter developer portal.  - Product Engineeringengineers create and operate SPS’s customer-facing products, applications, services, APIs, and data with service teams dedicated to our Customer Experience for Retailers and Suppliers. The service teams span areas that focus on our market-facing products and operate our common application portal Commerce Platform, our replenishment order cycle product Fulfillment, our application into our customers’ data visibility Fulfillment Monitor, and many more. These products collaboratively enable our customers to focus on growing their business by leveraging SPS’s best-in-class applications to manage their item, order, analytics, and EDI business needs.  - Corporate Systemsengineers create and maintain software integrations between some of the most foundational tools that SPS uses for business facing needs.  The team focuses heavily on tools that enable the finance teams to make sure SPS’s financials are well controlled and accounted for, but the focus on enabling internal customers includes almost all aspects of SPS including product teams and security to name a few.  The services the team provides are critical to the smooth operation of the company.  SPS internships are paid. You will be an an active contributing member of an engineering team. You will use the same technologies our engineers use and work side-by-side with them on our production systems running at a massive scale in the cloud. We also believe in growing our interns both professionally and personally. You can expect many learning sessions about how to build your professional network, creating an attractive resume, and job searching in today's market, in addtion improving your technical knowledge. Our intern program is designed for you to continue your learning and gain usable experience. As a result, no one will ask you to get coffee, make copies, or run errands. Instead, you will be expected to ask questions and help us create production-quality code.     What your day to day will look like: - Participate in your team’s agile ceremonies, including daily standups and planning sessions. - Develop, test, deploy, and operate your code to production using modern technologies and practices. - Share your excitement and ideas about new technology. - Bring your whole self to work and be who you are. What experience is required:  - Sophomore, Junior, or Senior pursuing a Computer Science degree or equivalent. - Coursework or experience in Java, Python, Javascript, React and databases preferred What you’ll learn:  - Retail Business Networks - Software-as-a-service - Modern development environment using MacBook Pro - Intellij IDE - Test-Driven Development (TDD) - Amazon Web Services (AWS) – We use many of their services - Modern software engineering patterns & practices - Continuous integration and continuous delivery - Working in a team supporting production systems at a massive scale   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2021-6191
Category
Technology
Job Locations US-MN-Minneapolis
Posted Date 8 hours ago(12/7/2021 5:37 PM)
Technology Intern – Minneapolis, MN  Hiring NOW for Summer 2022    SPS Commerce is hiring a learning and development intern as part of our summer internship program. This intern will work as part of our larger technology team of over 300 people around the globe. Our teams collaboratively develop and advance the world's largest retail network using modern cloud-based solutions. SPS Commerce supports the latest demands of retail supply chains by providing reliable, secure, and performant software-as-a-service (SaaS) capabilities that our customers need to optimize their business.   SPS internships are paid and you are an active contributing member of a team. You will use the same technologies our teams use and work side-by-side with them on our learning and development programs. We also believe in growing our interns both professionally and personally. You can expect many learning sessions about how to build your professional network, creating an attractive resume, and job searching in today's market, as well as improving your technical knowledge. Our intern program is designed for you to continue your learning and gain usable experience. As a result, no one will ask you to get coffee, make copies, or run errands. Instead, you will be expected to ask questions and help us create and deliver quality learning programs.   What your day to day will look like: - Participate in the team’s development process and planning sessions. - Develop, test, deliver, and evaluate SPS learning programs for internal audiences. - Create adult learning solutions delivered through various methods (eLearning, instructor-led, self-paced, and virtual instructor-led) - Share your excitement and ideas about new learning technologies. - Bring your whole self to work and be who you are. What experience is required:  - Junior or Senior studying Instructional Design, Adult Learning, or other relevant field. - Excellent verbal, written, interpersonal, and presentation skills with ability to successfully deliver and communicate complex technical training concepts - Coursework or experience using Adobe Creative Cloud, Articulate Storyline, Rise, and other e-Learning authoring tools preferred What you’ll learn:  - Hands-on experience with creation, management, and evaluation of training programs - Analyzing performance gaps and proposing curated or created solutions. - Partnering with leaders and subject matter experts to define learning and development objectives, content, instructional strategies, and assessment methods - Working on a team supporting global Technology teams at a massive scale - How learning contributes to the success of the World’s Retail Network    **EOE including disability/ veteran**
Job ID
2021-6184
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 day ago(12/6/2021 1:38 PM)
Technology Intern – Minneapolis, MN  Hiring NOW for Summer 2022    SPS Commerce is hiring a Corporate Cyber Security engineering intern for our summer 2022 internship program. You will work as part of our larger technology team of over 300 people around the globe. SPS Commerce’s Security team ensures that our platform, a highly scalable, highly available cloud-based system processing a trillion dollars of product a year, and company are protected from cyber threats. As an intern on this team, you will be building cyber security solutions.   You will be challenged on this team! You will have projects that will get you integrated into our agile DevOps teams in helping design and implement security solutions for CI/CD pipelines. You will work with the security team to partner with DevOps to implement security code reviews. You’ll get to experiment with machine learning on a special security-related project. You will assist with automating critical security compliance-related tasks. All this on a fun security team! SPS internships are paid. You will be an active contributing member of an engineering team. We also believe in growing our interns both professionally and personally. You can expect many learning sessions about how to build your professional network, creating an attractive resume, and job searching in today's market, in addition improving your technical knowledge. Our intern program is designed for you to continue your learning and gain usable experience. As a result, no one will ask you to get coffee, make copies, or run errands. Instead, you will be expected to ask questions and help us create production-quality code.     What your day to day will look like: - Participate in your team’s agile ceremonies, including daily standups and planning sessions. - Work independently and with the security leadership team to do value-add work that will reduce risk for SPS. - Develop and deploy cyber security solutions that increase the security of our development pipeline. - Bring your whole self to work and be who you are. What experience is required:  - Sophomore, Junior, or Senior pursuing a Computer Science degree or equivalent. - Coursework or experience in Cyber Security preferred What you’ll learn:  - Retail business networks - Cyber security basis with access to cyber security experts - Understanding and background of security compliance requirements - Security toolsets, such as CrowdStrike, Tenable, and other leading security solutions    **EOE including disability/ veteran**
Job ID
2021-6183
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 5 days ago(12/2/2021 5:03 PM)
SPS Commerce is hiring an Inbound Sales Representative to help us manage and organize our Inbound Leads. This team sits within our Sales Operations team and will work closely with different sales team and plays the critical role of qualifying and distributing leads.   Does this sound like you? - Do you have a natural talent and inclination to rapidly connect with potential or current customers to quickly build trust and provide an outstanding initial impression? - Are you able to work independently, are full of internal drive, and like to work towards team and individual metrics?   - Do you like working in a close-knit team with frequent collaboration and more of a supportive culture? Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   An Inbound Lead Generation Representative is responsible for engaging with prospects and customers (via phone, chatline, and queue) to generate new and expansive sales opportunities through organic inbound inquiries and marketing-driven inbound campaigns. The primary objective is to connect qualified prospects with respective sales account team members allowing them to further the sales cycle. This role will be expected to consistently meet monthly sales goals, as well as accurately notate activities in Salesforce.com in a concise and comprehendible manner.  - Qualify sales leads into opportunities from various inbound marketing programs and involve the appropriate team(s).  - Utilize internal and external data resources to conduct research on organizations and contacts to help drive quality of new sales opportunities.  - Uncover needs and determine, in consultation with the prospect, mutual fit with SPS and best solutions for each account.  - Meet response SLAs and utilize exceptional time and organizational management skills.  - Utilize Salesforce.com to accurately track activity, update lead, account, and opportunity information, as appropriate.  - Assist in the development of best practices within the lead generation sales process.  - Maintain strong knowledge of the SPS services to maximize cross-sell opportunities.  - Collaborate internally with sales, marketing and customer success teams to improve the customer journey.    Required Skills - Bachelor’s degree and 1+ years of relevant experience OR a combination of some post-secondary education plus 3 years of relevant work experience  - Previous experience in a sales or customer service focused role.  - Capacity to absorb complex information and apply it accurately and quickly.  - A knack for conducting independent research and data mining.  - Goal and results oriented.    Preferred Experience - 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing)   - Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships required.  - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com  - Experience in technology, retail or equivalent industry with high degree of complexity. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2021-6169
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(11/23/2021 4:54 PM)
SPS Commerce is growing! We are looking to add Project Managers of multiple levels who are Obsessed with Customers and have a Results Matter mindset to join our Direct Network Implementation Team.   In a Project Management role, you would be a key member of the Implementation team and lead implementations for E-Commerce Services for SPS Commerce Clients.  Responsibilities include using of best practice project management methodologies and processes for all SPS Commerce programs; including defining project scope, objectives, business outcomes and high-level milestones.  Extensive interaction with clients and internal sales, marketing, functional team, technology and support teams will be required.  A key focus of this position is Managing a broad and dynamic workload, in-depth analysis work and incorporation of strategic goals where applicable.   ***This role may be hired as a Project Manager or a Senior Project Manager depending on qualifications.***   Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies - You are collaborative and a great communicator, able to set expectations with teammates and customers - You are skilled at listening to your customers and suggesting solutions and products based on their business needs - You can creatively solve issues on the phone with customers and bring forth new ideas - You are highly organized and comfortable working on fast moving projects   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   The Supplier Direct Network team works with a wide variety of customers ranging from Small, Mid, Enterprise and Logistics to implement EDI into ERP solutions. This team is integral in suggesting SPS products and making recommendations to customers to help them achieve their business needs.   The Supplier Direct Network team works with over 30 suppliers using different fulfillment products and can work with over 120 ERPs at any given time and are at the forefront of system automation technology. You will interact with customers every day, continually working on new questions and issues as they arise, helping them find the best solutions for their business needs and provide project status updates. You will coordinate with cross functional teams across the customer's organization as well as cross functional teams across SPS, managing workflow, and documenting updates.   - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support - Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables - Coordinate delivery aspects of the implementation project to ensure deliverables are completed on time while managing project risks and issues - Define and communicate expectations for productivity and quality measurements by maintaining consistent processes across the team and organization - Demonstrate the ability to apply technical, professional, or product expertise to real work situations - Complete post-project analysis and drive positive project outcomes, team results and effective change management   Required Skills - Senior Project Manager - Bachelor’s degree or equivalent experience - 5+ years project management experience - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Strong problem solving and analytic ability - Quality-focused; detail-oriented; ability to prioritize and multi-task; proven ability to handle multiple projects - Excellent organizational skills and written/oral communication skills - Demonstrated ability to lead teams and achieve goals without direct authority over personnel - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment  - Project Manager - Bachelor’s Degree or equivalent experience - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment   Preferred Experience - Experience developing processes and managing projects in a technology-based service organization   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including veterans/disability**
Job ID
2021-6168
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 5 days ago(12/2/2021 5:13 PM)
SPS Commerce is hiring a Software Engineer for our Corporate Development team. In this role, you will write and maintain software that enables SPS team members to be their most effective selves.  You’ll be part of a team that has a wide footprint of internal tools ranging from integrating with financial systems to CRM integrations and even things like employee appreciation tools.  You will work in a Scalable Agile Framework Environment (SAFE) with a team who collaborates across boundaries directly with internal customers.   Why Join SPS Commerce? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does This Sound Like You? - You are Obsessed with Customers, who are internal users and consumers of data. - You have a Get AfterIt attitude and enjoy challenges because you are a life-long learner. - You enjoy collaborating with your peers across teams and maintain open lines of communication.   The Day-to-Day A successful team member works well in a collaborative environment and is motivated both by receiving technical information as well as sharing technical information with the team.  A successful team member also has the desire to work with stakeholders to define requirements as work comes into the team, as well as to implement means of proactively monitoring project status after work is complete.  A desirable candidate is someone who has an active interest in development and the development community, including, but not limited to, learning new tools and techniques, engaging with other developers, and seeking out challenging problems that demand innovative approaches. - Develop and maintain tools that integrate with financial systems and processes from order to cash - Gather, document, and implement requirements from end users - Monitor and help maintain health and availability of systems, apps, and related infrastructure - Act as the technical contact for questions involving our internal systems - Participate in peer reviews - Collaborate across multiple teams to support the goals of other teams as well as our own - Perform additional project work as assigned   What Experience and Skills Do You Need?  - Bachelor’s Degree or course certificate in Information Systems, Computer Science, or related field - 5+ years of experience in a professional setting - Experience working with end-users and analysts to define and clarify requirements and issues - 2+ years of software development experience - 2+ years of systems design and analysis skills - Experience with Agile teams - Technical experience in the following areas: - Python - SQL - RESTful APIs - AWS or other cloud providers - Unit testing frameworks (pytest) - Command line tools - Git   Preferred Experience / Not required - Java - Javascript (React) - Financial Applications – Microsoft NAV, GoTransverse TRACT - Azure DevOps - Jira - Postman - Confluence - Sumo Logic - LogicMonitor - PagerDuty     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2021-6163
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(11/17/2021 3:49 PM)
Due to our continued growth, SPS Commerce is adding an Associate Sales Operations Analyst to our sales operations team. In this role, you'll be responsible for supporting the Sales team focused on contract creation for some of SPS’ most strategic prospects and customers.   Does this sound like you? - You're business minded and have an interest in sales, but you prefer to work behind the scenes supporting the sales team. - You have strong communications skills and take pride in your ability to build relationships and work collaboratively. - You're eager to learn and build your career.   Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day Approximately 40% of the work is quickly responding to contract requests from Retail Enterprise Sales, researching, and accurately capturing the terms of the sale; 60% of the work is reviewing standard contract terms and directed toward resolving contract issues with non-standard features as well as customer requests to change terms from other Sales teams. Specific responsibilities include: - Support Sales teams in contract creation: highly collaborative partnering with Sales Leaders to create accurate contracts for new and additional purchases; manage day-to-day contract drafting - standard and custom, including research and clarification of deal details; partner with Sales Leaders to understand close plans and timelines - Advise and partner with Sales Leaders on non-standard deal structure and required approvals - Finalize custom contract requests, ensuring proper approvals are on file and records are updated for reporting and management - Manage deal and request flow in alignment with priorities communicated by direct leadership - Review contracts to ensure sales are accurately recorded in the system of record (Salesforce.com) in a timely manner - Ensure compliance with published Sales and business approval policies and procedures - Identify potential training issues and coordinate with internal teams to develop and deliver training and sales enablement tools - Support and advise the Sales teams globally to address general business and/or system (Salesforce.com and CPQ) questions or issues, as well as contractual options and terms; use judgment to escalate issues - Collaboratively work within team and cross-functionally - Cultivate a culture that grows together and aligns with SPS Values - Document key findings, progress, and insights in Salesforce.com   Required Skills - Bachelor’s degree OR combination of equivalent education and relevant experience - Excellent organizational skills and attention to detail and can manage multiple concurrent responsibilities with minimal supervision - Clear, concise, and confident communicator (verbal, non-verbal, written) with people in a variety of job roles and levels internally and externally - Self-motivated with the ability to prioritize and work in a dynamic, fast-based environment Preferred Experience - Contract drafting experience - Salesforce and Salesforce CPQ (quoting system) experience - Technical knowledge of and experience with SPS’ solutions for Retailers - Proven expertise with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) - Proven process improvement skills to continually streamline and improve practices, including tools, templates, and processes to support an efficient and effective contract process - Contracts certification and/or training from contracting associations (NCMA; IACCM)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2021-6150
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(11/18/2021 11:22 AM)
SPS has a Project Manager opening on our NetSuite team and are looking for a team member who is Obsessed with Customers and has a Results Matter mindset to join our Implementation Team! The Project Manager is a member of the Integrated Implementation team and leads team members to implement SPS Commerce services and products for clients. Responsibilities include monitoring teamwork flow including multiple functional areas to ensure project delivery and quality standards are met. They are a point of contact for the team and demonstrate comprehensive understanding of projects/products offered.   Does this sound like you? - You are known for your communication skills and ability to manage projects and deliverables internally and externally - You can hold business critical conversations with clients, while maintaining the relationship and earning their trust - You have experience with managing software implementations from the moment the contract is signed until they are fully deployed Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day - You will own a portfolio of projects, driving them from contract signature to project closure.  You will work with and influence upstream/downstream partners (within and outside Implementations) to ensure successful broader service delivery. You’llprovide leadership to the project team and for the efficiency and effectiveness of projects for a given service delivery area.  The day-to-day will include regular collaboration with multiple teams across SPS. - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support - Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables - Demonstrate proficiency in service delivery while managing multiple projects - Monitor work-flow requirements to meet timelines and quality expectations - Act as information broker by directing communication to/from team and customers - Prioritize needs and effectively manage resources - Advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement   Required Skills - Bachelor’s Degree or equivalent experience - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment   Preferred Experience - - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation. - Experience developing processes and managing projects in a technology-based service organization desired. - Demonstrated ability to lead teams and achieve goals without direct authority over personnel. - Supply Chain Experiences - EDI or ERP experience or Order to Cash process for suppliers - NetSuite - nice to have   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2021-6136
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 4 weeks ago(11/12/2021 8:03 AM)
SPS is growing- We are looking to add a Strategic Account Executive to our Retail Sales team. The SAE will engage Retailers, Grocers and Distributors to help them expand and streamline their business for a future state they may not fully embrace today. In this role, you will secure new business through targeted prospecting and demand creation, develop, and manage key executive-level relationships, and drive opportunities to closure. If you enjoy uncovering business problems, conducting business assessments and through prospecting properly identify sales opportunities, then this is the role for you.     Does this sound like you?   - You have experience working with large complex accounts.  - You are passionate about new opportunities, collaborating with various internal teams and love winning. - You are looking to work with a robust sales team with industry leading products that power the retail industry.  Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   The Strategic Account Executive will work to upsell and cross sell their current account base and respond to incoming leads from a variety of sources. Partnering with an Associate Account Executive, you’ll use your business acumen and corporate savvy to demonstrate and prescribe SPS solutions to potential clients. - Align with key business (non-IT) executives across Retailers, Distributors, and Grocers to educate and inform them of the solution SPS brings to the marketplace that addresses the five primary business problems impacting their business execution - Develop and execute sales strategies in a highly complex and challenging environment - Maintain focus on the long-term goal and persevere through challenges that arise - Fluency across core retail supply chain processes including order, inventory, and invoice management that ultimately impact the customer experience and retail operationalization - Ongoing relationship management from initial contact through close and execution of the Community program and beyond working closely with the broader account team to operationalize the value to the customer and pulling in resources to significantly grow the business with Fortune 200 Retailers and meet targeted sales goals - Collaborate with internal teams, openly communicate all key account information, and gain support to ensure customer success - Leverage SPS’ Community Service to solve unrealized problems and common mitigation activities - Break into new business opportunities without the luxury of a well-known company name/product - Contract development and negotiations of terms - Create and deliver persuasive executive-level presentations that motivate clients to a purchase decision   Required Experience and Skills - Bachelor’s degree or equivalent education and experience - Minimum 8 years of successful sales experience generated by one’s own hunting/ prospecting and selling complex service, technology or software solutions into new accounts aligning with the C-suite level - Proven experience in new territory development with “roll-up-your-sleeves” mentality and a well-disciplined sales process with a tendency to look for and seize profitable business opportunities - Must be a sales hunter and a relationship builder to meet the demands of this long and complex sales cycle - Demonstrated success selling a new-to-market concept, acting as an evangelist for that solution - Excellent oral, written, and presentation skills with the ability to communicate effectively at all levels of the organization - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com  Preferred Experience - Previous Retail and SaaS sales experience highly preferred, including selling into Tier 1/Tier 2 Retailers, Grocers, or Distributors at the C-Suite across a variety of business functions (e.g., Merchandising, E-Commerce, Supply Chain, Operations, Logistics, Finance). - Demonstrated success at initiating, developing, and maintaining key executive-level relationships within Fortune 200 retailers is highly preferred       *EOE including disability/veterans* SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Job ID
2021-6130
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(11/5/2021 3:57 PM)
SPS Commerce is growing- We are currently looking for a Technical Account Manager (TAM) to join our Fashion and Sporting Goods team. As a TAM you will play a key role in the retention and growth of our customers as you advise and advocate for accounts and coordinate with internal SPS teams to ensure customer needs are addressed. Our team are experts at providing a consultant approach to building relationships with customers while solving technical problems - perfect mix of both worlds.    Does this sound like you?   - You can practice the subtle art of influence, gaining support and commitment from both internal and external stakeholders. - Initiative is in your blood. You have a demonstrated success analyzing situations and developing recommendations and action plans. You don’t stop until the job is done. - Fast-paced work environments are where you thrive. You can work with minimal supervision, while taking initiative and setting priorities for yourself daily. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers.   Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   The Technical Account Manager positively impacts customer retention and growth while promoting overall operational success, by monitoring customer portfolios within their Customer Success segment, mitigating customer effort and support engagements by providing relevant technical guidance. The TAM advises and advocates for accounts, coordinating with SPS teams to ensure customer needs are addressed.     - Build and maintain working operational relationships with suppliers, retailers, and internal SPS teams - Reduce demand for support through proactive customer engagements, data monitoring and increased data success rates - Act as a technical escalation point of contact for designated accounts and coordinate with internal teams to reach issue resolution - Improve customer experience by providing best practice recommendations and best-in-class support through trend analysis and case monitoring - Maintain regular communication with key stakeholders in account portfolio - Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities - Champion customer and support organization needs by acting as a liaison in cross-departmental discussions and projects   Education and Experience   - High school diploma - Minimum 3 years of experience as a high performing contributor in a support analyst type of position interacting with customers - Demonstrate strong verbal and written communication skills  - Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work preferred      SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/veteran
Job ID
2021-6126
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(11/9/2021 2:54 PM)
SPS Commerce is seeking an Instructional Designer to join our corporate training team. In this role, you’ll support enterprise-wide programs and processes related to areas such as leadership development, performance management, and onboarding. You’ll partner with program/process owners, subject matter experts, and across the Human Resources team to provide the education and resources to develop our employees for the future.   Does this sound like you?  - You’re an eLearning pro. - You have a consultative mindset and can balance instructional design best practices with the needs of the business and stakeholders. - While instructional design and development is your specialty, you’re a team player and don’t hesitate to jump in to help facilitate training when needed.   Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day  The Instructional Designer will complete eLearning instructional design using Articulate Storyline and RISE, use Microsoft Office and Adobe Creative Cloud applications to create supplementary materials such as job aids, and support the corporate onboarding program as a backup facilitator (onsite and virtual).   Additional specific responsibilities to include:  - Collaborate with internal partners to define learning and development objectives, content, instructional strategies and assessment methods and make updates/revisions to current programs as needed   - Apply training and adult learning theories, instructional design models, such as ADDIE, and e-learning standards (e.g. SCORM)  - Design and develop new learning and development materials (e.g. training workbooks, job aids, PowerPoints, worksheets, support documents) and programs for instructor led training and utilize Articulate Storyline for development of e-learning solutions.  - Design and deliver learning and development programs in-person or online that support Business Unit and Enterprise level goals  - Conduct needs assessments and focus groups to determine business needs and desired outcomes; use L&D knowledge to recommend appropriate delivery methods and improvements to current programs or suggest new approaches   - Lead and manage medium- to large- sized programs and process improvement efforts in support of business unit and enterprise-wide goals    Required Skills  - Bachelor’s degree or equivalent years of experience  - Minimum of five years of related professional experience in Learning and Development or a closely related field  - Strong MS Office (Word, Outlook, PowerPoint, and Excel) skills  - Excellent communication skills, both written and oral  - Highly motivated individual who can work collaboratively in a fast-paced environment  - Exceptional commitment to customer service with demonstrated ability to build relationships at various levels of the organization  - Demonstrated experience leading and managing organization-wide programs and process-improvement efforts      SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2021-6119
Category
Human Resources
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 4 weeks ago(11/11/2021 11:57 AM)
SPS Commerce is a leading supply chain management company that provides state of the art cloud-based solutions. Our company is growing, and so is our team! We are currently looking for a Project Manager – Logistics Implementation who is Obsessed with Customers, has a Thirst for Growth and wants to Succeed Together to join our Logistics Implementation Segment team.   Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies - You are collaborative and a great communicator, able to set expectations with teammates and customers - You are skilled at listening to your customers and suggesting solutions based on their business needs - You are resourceful, willing to learn new things and can bring forth new ideas while working to solve problems - You are highly organized and comfortable working on several fast moving projects simultaneously   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day In this role you would lead team members to implement SPS Commerce services and products for clients. You would monitor teamwork flow including multiple functional areas to ensure project delivery and quality standards are met. You would be a point of contact for the team and demonstrate comprehensive understanding of projects/products offered. - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support - Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables - Demonstrate proficiency in service delivery while managing multiple projects - Monitor work-flow requirements to meet timelines and quality expectations - Act as information broker by directing communication to/from team and customers - Proactively prioritize needs and effectively manage resources - Advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement Required Experience/ Skills - Bachelors degree and 2 years of project management experience or 5 years of experience without a degree - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment Preferred Experience - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Experience developing processes and managing projects in a technology-based service organization - Demonstrated ability to lead teams and achieve goals without direct authority over personnel SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran  
Job ID
2021-6116
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(11/9/2021 1:09 PM)
  The Senior Release Train Engineer (Sr. RTE) will serve as an expert in Agile, Scrum, Essential SAFe and leading Agile delivery teams to deliver value consistently. The Sr. RTE is a proven servant leader and coach for an Agile Release Train (ART) within the Technology organization. They are expected to be experts in best practices and focus on ensuring that ART’s feature commitments are met. This includes working with the teams to determine if they will complete Features and mitigate issues preventing Features from completing. The Sr. RTE will facilitate horizontal and vertical communication across teams and identify any impediments that may hinder team progress while working on mitigation plans as needed. The Sr. RTE will be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged. They collaborate closely with technology leaders to evolve and mature our Team Agile and Agile Scale practices with a focus on cross-ART / cross-team consistencies and best practices. They are also mentors for peers.     Why Join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you?   - You are comfortable working with multi-disciplinary development teams, affecting change in execution towards continuous value delivery. - You have the ability to understand technical concepts and communicate them effectively to both technical and non-technical audiences. - You are passionate about facilitating ceremonies tied to our Agile Scale practices and drive engagement of team members, leaders, and stakeholders of the Agile Release Train. - Your attention to detail result into effective dependency / risk identification and mitigation.   What is the day to day like?   Senior Release Train Engineer will Coach the lean-agile mindset and practices to members of the ART, including scrum masters, agile team members and business owners while Optimizing the flow of work through the ART. You will capture and review ART metrics to support relentless improvement. Help the program team prepare for PI Planning and ensure the vision, roadmap and program backlogs are ready. Support the creation, and relentless improvement, of a continuous delivery pipeline by promoting DevOps practices within the organization. Help teams with feature estimation and the aggregation of estimates for larger pieces of work such as Portfolio Epics, while Managing risks, dependencies and resolve impediments.   - Manage and optimize the flow of value through the ART, by improving and assessing DevOps and Release on Demand competency - Act as a liaison between business owners, IT development, product management and outside vendors to ensure total alignment on requirements and specifications - Facilitate Agile @ Scale ceremonies and events, managing the processes, escalating impediments, managing risks, assisting the teams in delivering value using Essential SAFe (Scaled Agile Framework) and providing input on resourcing to address critical bottlenecks - Lead Features and Portfolio Epics to be compliant with the exit criteria of related Kanban phases - Align Team PI Objectives into Program PI Objectives and publish them for visibility and transparency - Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets - Work closely with an STE (solution train engineer) and the product launch team to coordinate release trains, assess the impact on other DevOps processes, and meet the Launch Process and Launch Definitions - Acquire an in-depth understanding of the large SPS eco system, and assess risk and understand varied customer/team needs - Brief customer/stakeholder on development progress throughout PI cycle and on the status of testing, deployment, and release readiness - Help drive the innovation cycle and the engagement and usage of 3rd party tools that support engineering teams within the ARTs - Stay abreast of industry and technology trends to continuously improve solution delivery practices and customer satisfaction - Assist with efforts to understand operational health, customer satisfaction, and total cost of operation and build awareness of opportunities and risks - Collaborate with team members to identify opportunities to advance our Team Agile and Agile & Scale practices Using Enterprise Insights to make data-driven improvements across the ART and Agile Practices   What experience is required?   - Bachelor's degree and a minimum of 5 years of APM/Release Train Engineer or related experience; or a Master's degree with 3 years of experience; or equivalent combination of education and experience - 3+ years of experience working on large scale, multiple Scrum team projects - Experience working in an Agile environment using Scrum, XP, Kanban, Scaled Agile Framework (SAFe), or other scaling model - Effectively manage priorities with ability to juggle multiple demands and reprioritize as necessary to align with changing objectives - Experience with briefing leadership and/or customers of key status of project progression, as well as communicating status to external stakeholders - Experience affecting change in organizations working towards high quality team agile and agile @ scale execution - Experience working with multi-disciplinary development teams - Demonstrated ability to stay abreast of industry practices and technologies - Ability to understand technical concepts and communicate them effectively to both technical and non-technical audiences - Experience working with virtual teams and comfortable driving cross functional teams to clarity, agreement, roadblock removal and execution while communicating impact, value, and progress, with little guidance - High-energy, patience, empathy, flexibility, openness to change, diplomacy, teaching/training/coaching, public speaking - A seasoned servant leader, strong communicator, strong coaching and mentoring skills   - Bonus Experience and Skills - Certification in Scaled Agile Practices CSP and/or RTE - Certification in Team Agile practices (e.g. CSM, CPO, etc.) - Proficient with various Atlassian tools including, Jira, Jira Align, Confluence     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2021-6114
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 4 weeks ago(11/10/2021 12:01 PM)
Are you looking for a company that will challenge your engineering skills and reinvigorate your desire to solve complex problems? SPS Commerce is seeking a Senior Software Engineer to join our Fulfillment Monitor team. You will work with a diverse group of technologists on innovative products aimed to capture a $1B market opportunity.   Why Join SPS?   As the largest Minnesota SaaS company, we are a leader in our field providing disruptive and innovative solutions within the Retail industry.  We have celebrated 83 consecutive quarters of success and we dominate the field.  We believe in investing in growth - whether that be in our products, your professional trajectory or in our communities.  When you join SPS, you join a winning team and have an opportunity to work alongside exceptional colleagues solving some of the most complex problems facing the evolving retail landscape.   Does This Sound Like You? - You enjoy discussing requirements and approaches to maximize value partnering closely with other technologists and stakeholders. - You're known as a mentor, particularly with early/mid-career software engineers. - You have a proven history of effective software design and a record of delivery! - You believe cooperation and compassion are the key to strong team cohesion.   The Day-to-Day   On the Fulfillment Monitor Team, you will be responsible for creating and maintaining the primary tool SPS customers use to gain visibility into how their data flows through our network.  This application is an incredible time-saver for both customers and SPS support representatives. Additionally, as an engineer, you will work on an agile sprint team, focusing on delivering value to our customers and building solutions that scale and help meet tomorrow's business goals.  The Monitor Team values collaboration and mentorship.  We embrace SPS's value of 'Know More to Be More' and look to help each other grow.  - Design, develop, document, test, and debug new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use. - Serve as technical expert on development projects. - Participate in full development life cycle including requirements analysis and design. - Write technical specifications based on conceptual design and stated business requirements. - Support, maintain, and document software functionality. Identify and evaluate new technologies for implementation. - Analyze code to find causes of errors and revise programs as needed. - Participate in software design meetings and analyze user needs to determine technical requirements. - Consult with end user to prototype, refine, test, and debug programs to meet needs. - Work under minimal supervision with wide latitude for independent judgment What is Required? - Bachelor’s Degree or equivalent work experience - 5-8 years of relevant work experience - Knowledge of the PDLC/SDLC, cloud and distributed architectures - Ability to work collaboratively with engineers of various skill levels and technical abilities Technologies You Can Expect to Encounter: - React and Angular. Our application started out in Angular, but we are moving towards React with an eye on a micro-frontend strategy. · - NodeJS, Python, and Java. Most of our backend is currently written in Node, but we do have some legacy products that make use of Java. · - Various AWS services, including ECS, EC2, S3, Lambda, Dynamo, Cognito, and others. · We work very closely with a team that maintains an Eleasticsearch Database that provides Monitor with our search capabilities. - Drone and other deployment technology but are looking to migrate to Azure DevOps       SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**  
Job ID
2021-6112
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 4 weeks ago(11/12/2021 3:12 PM)
SPS Commerce is looking for a Billing Analyst to join our finance team. In this role, you'll engage with customers to respond to their inquiry using established and documented processes to bring escalated cases and any complex cases to a resolution while focusing on providing a positive experience to our customer.   Does this sound like you? - You are a high energy, motivated team player with the flexibility to work effectively in a dynamic, demanding, fast-paced environment. - You have excellent communication skills. - You are a problem solver and pay strong attention to detail.   Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day - Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and a timely resolution - Create a positive, empathetic internal and external customer experience with each interaction - Resolve escalated inquiries and any other inquiries related to an invoice, payment, account, cancellation, or similar inquiry - Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps - Document customer interactions, key findings, progress, and insights in Salesforce - Facilitate problem identification, research, and timely follow-up to an ultimate resolution - Collaborate with appropriate internal individuals or teams, as necessary - Refer and/or escalate cases to the appropriate internal individuals or teams   Required Skills - Bachelor’s degree plus at least 1 year of related experience; or equivalent combination of education and experience - Problem-solving and investigative mindset while being curious and having a customer-centric focus - Professional and customer centric slant on verbal and written communication skills - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)   Preferred Experience - Prior customer service experience in any industry - Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2021-6106
Category
Finance & Accounting
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(11/3/2021 9:53 AM)
SPS Commerce is looking for a seasoned Support Leader to manage and lead our Global Customer Support team. The Customer Support team is the foundation of our full-service customer experience; we aim to deliver the highest standards of customer care. We are looking for a candidate who is passionate about customer experience and will maintain and develop the process, structure, and team development as our organization continues to experience sustained growth. The Global Support Leader will oversee a large team of global employees and contractors providing support to customers utilizing SPS products and solutions. As a leader in a fast-paced customer-centric organization, this individual will set and execute the vision, manage and develop a talented group of leaders, and motivate a global team that strives to deliver a world-class experience to SPS customers. This role works closely with Customer Success business unit leaders to identify opportunities to optimize the customer experience, reduce customer effort, and retain customers. Additionally, this position calls for a strong understanding of support operations metrics and an ability to drive system and process improvements. Essential Responsibilities / Duties - Manage all aspects of Global Customer Support, leading a growing SPS Support team in a high growth SaaS environment, delivering exceptional service to our customers 24/7 - Coach and develop a team of Customer Support Managers and Analysts by providing direction, support, and motivation - Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve our ability to respond to customer needs. - Relentlessly focus on key customer outcomes such as response/resolution time, NPS, CES and customer retention; partner with Customer Segment Leaders to establish, manage and monitor performance - Foster a culture of innovation and customer ownership by hiring, developing, and retaining a team that is highly engaged in delivering a differentiated customer support experience - Drive the vision for the future of Customer Care at SPS, and introduce innovative ways to support our customers with the goal of achieving the highest standards in customer satisfaction. - Be the “Voice of the Customer” to the Product Development team to ensure we continue to evolve our solutions in a way that aligns with the needs of our customers - Create employee hiring, engagement, and retention strategies (potentially identify and build an additional Support location to recruit and build new talent) Minimum Requirements - 10+ years of experience in a Customer Support role in a B2B SaaS environment - Proven track record of success in building large teams and maintaining/improving SLA - 5+ years of experience directly managing a global large support team of 25+ people and offshore operations. - Sourced and managed outsourcing partners as well as in-house support teams - Strong process improvement skills with a focus on operational excellence - Emotionally intelligent and humble leader; excellent listener - You lead by example, and you are not afraid to roll up your sleeves and do the work - Deep familiarity and strong philosophy regarding customer service standards - Experience managing well in fast-paced, high-growth environments - You are obsessed with customer satisfaction and have a willingness to go “the extra mile” for our customers - You are a visionary, who can see the big picture and do whatever it takes to implement it   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2021-6105
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(11/22/2021 12:33 PM)
You are a creative problem solver with a passion for detail as a UX Product Designer. You have an eye for what works, what doesn’t work and what’s worth trying. You know how to take complex data and distill it into to a simple, easy-to-use interface. Critical discussion about design, whether it's about your own work or that of your colleagues, is always fun to you because you embrace the philosophy that ideas are improved when tested and refined.   Does this sound like you? - You have experience working with product management and engineering teams - You enjoy solving problems that result in user-friendly interfaces and experiences for powerful and efficient software - You are a good communicator and problem solver with excellent design instincts - You can analyze requirements and help validate product strategy from the perspective of the user - You are proficient in Sketch and Invision   Why Join SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day - Lead design discovery meetings to help shape product direction - Translate requirements into work flows and user-friendly designs that promotes ease-of-use - Collaborate with other designers and work independently to see projects through to completion - Work with Engineering to guide final implementation of designs - Negotiate and articulate the "why" of design decisions (you'll need to convince, disagree confidently, and give and take straightforward criticism)   What experience and skills do I need? - At least 3 years of experience in interface and interaction design - Experience developing consumer and/or commercial web application interfaces (desktop & mobile) - Strong visual design skills, including an eye for good typography, composition, and use of color - Experience working with Big Data sets and developing advanced visualizations to enable high-impact business outcomes - Fluid ability to design in Sketch (Adobe Creative Cloud is a plus) - Experience in creating various prototype methods and knowledge of best practices - General knowledge of technology advantages and limitations (i.e. JS, CSS, HTML) NOTE: To be considered for this role, please provide a link to your portfolio, website or other online display of samples of your work and design process.   **EOE including veterans/disability** SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Job ID
2021-6098
Category
Marketing
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(10/26/2021 11:41 AM)
SPS Commerce is looking for a Revenue Financial Analyst to assist in the development and maintenance of annual revenue budgets, rolling revenue forecasts, and provide analysis into month-end results.    Does this sound like you? - You're both analytical and detail oriented. - You have a positive, can-do attitude. - You thrive in a fast-paced environment. - You're a natural collaborator, and love working with others cross-functionally to creatively solve problems.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.     Day-to-Day - Providing ongoing support and administration for all month-end, forecast, and budget related activities linked to revenue - Streamline processes; develop and maintain reporting tools to ensure efficient and accurate recording and proper classification of revenue - Review customer and billing data and provide insights on actual results versus budget and forecast - Work as a highly collaborative business partner across business units throughout the company - Create dashboards, reports and analytic tools that help drive highly informed decisions - Cultivate sound financial models and/or business cases alongside the Sr. Financial Analyst Required Skills - Bachelor's degree in Finance/Accounting required - Minimum 3 years of experience in finance, with a focus on forecasting and budgeting revenue (preferably subscription or recurring revenue) - Ability to rapidly develop a strong understanding of internal data sources, including accessing, analyzing and addressing specific questions with relevant data in an expedited manner - Advanced Excel skills - Working knowledge of Power BI a plus - Demonstrated technical proficiency with financial planning and reporting software, and/or experience migrating into a system from Excel and Anaplan experience a plus - Excellent communication skills, both written and verbal - Proven ability to build effective professional relationships cross-departmentally - Strong initiative and ability to manage multiple projects with strong follow through skills; capable of taking initiative in an ambiguous and changing environment - Must be detail oriented with strong organizational skills; ability to work effectively in a fast-paced, dynamic environment     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2021-6092
Category
Finance & Accounting
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(11/9/2021 5:02 PM)
SPS is growing- We are looking for a Customer Experience Analyst to join our Customer Success Operations team. As a Customer Experience Analyst, you will be responsible for the full cycle of SPS Commerce customer feedback and analytics – from problem identification to uncovering trends, impacting customer feedback strategies, informing the business of opportunities, and disseminating feedback from customers. In this role, you will work across multiple product lines and functional areas to provide actionable insights and data based on customer feedback. If you are looking for a high impact and visible role, where you get to establish your own personal brand while directly impacting the company’s engagement strategy with customers, then this is the role for you.   Does this sound like you?   - Project management is in your blood. You enjoy working with various stakeholders, owning, and coordinating several moving pieces to create and deliver solutions to customers that help them grow their business. - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.   Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.   Day-to-Day The Customer Experience Analyst is responsible for key activities within the SPS Commerce Voice of Customer and Reference Programs. In this role, you will utilize customer feedback for SPS Commerce to improve customer engagement.  You’ll work with internal teams to identify trends and themes and take action based on those findings.   - Review customer feedback and organize into measurable categories for trending - Monitor response rates for survey success and address any issues that surface - Upload customer satisfaction data into internal systems and create reporting - Move data in and out of different tools (Salesforce, Excel, etc.) while maintaining data integrity - Conduct outbound communications to collect customer feedback - Escalate any concerns to senior management and work to identify appropriate mitigation strategies - Be an agent of change for the Voice of Customer (VoC) and reference programs across the organization - Partner with leadership on the enablement and ongoing management of the Voice of Customer (VoC) and Reference Program strategy - Partner with business teams to provide direction, make recommendations for team level needs, training, and guidance on the VoC and reference programs - Monitor trends to help make decisions to apply learnings at SPS Commerce - Assess impact of initiatives and create action plans accordingly - Maintain a professional relationship and image with all internal and external customers to express appreciation and understanding for customer concerns   Education and Experience   - Bachelor’s degree or equivalent combination of education and experience - Minimum 2 years of professional business experience - Demonstrated ability to gain a solid understanding and adapt quickly to processes, customers, and strategies - Intermediate knowledge of Microsoft Excel (pivot tables, v-look up, formulas) - Good organizational skills, strong problem-solving skills, time management, prioritization, follow-up, and the ability to work both independently and within a team environment - Strong communication and interpersonal skills, ability to promptly follow-up and enable trust with customers and internal teams - Knowledge of Reference Edge and Salesforce platforms preferred - Previous experience in customer satisfaction programs, analytics, and customer experience management       SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/veteran
Job ID
2021-6088
Category
Customer Success
FTE Status
Full-time

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