Job Listings

SPS Commerce is looking for a Payment Solutions Analyst to help change the way we approach payment solutions with business to business, high-dollar accounts. You’ll join an amazing team of customer success professionals focused on pro-actively embedding payment within the customer journey. This is a high-visibility opportunity to be a part of shaping this role while creating and driving change.   Does this sound like you? - You love to collaborate and are skilled in building relationships with both customers and internal partners - You’ve been described as high-energy and have a strong sense of urgency, focus on execution, and relentless follow-through - You have the grit and determination to turn difficult conversations with customers in to opportunities to strengthen relationships Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   The Payment Solutions Analyst provides support to SPS enterprise and strategic customers in the areas of collections. This role includes both inbound and outbound contact ensuring we are being proactive in our collection efforts. This will be accomplished by executing the following responsibilities: - Build strong customer relationships with enterprise and strategic accounts ensure to ensure quick resolution of customer inquiries; facilitate problem identification, research, and timely follow-up to an ultimate resolution - Make recommendations and collaborate with Sales, Finance, and CSE/CSM's to timely answer questions, resolve more complex issues, and provide guidance/training to customers - Utilize processes, tools, and resources to respond to enterprise and strategic customer inquiries, provide education, troubleshoot issues, provide additional resources when necessary, understand the Voice of the Customer, and provide timely resolution - Create a positive, empathetic external and internal customer experience with each interaction - Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps and design/recommend customer centric resolution of issues. - Identify opportunities to leverage systems to improve business processes and functions - Document customer interactions, key findings, progress, and insights in Salesforce - Refer and/or elevate cases to the appropriate internal individuals or teams Required Skills - Bachelor’s Degree or equivalent experience and 1 year of relevant experience - Problem-solving and investigative mindset while being curious and having a customer-centric focus - Proven ability to work with partners to problem resolution - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) - Prior customer service experience in any industry preferred - Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV) preferred   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

Our Program Management team is expanding!  We are looking to hire a Program Manager who will be working directly with our Retail customers. Your primary responsibilities will consist of consulting our customers (Buying Organization/Retailers) on the onboarding of their trading partner community using best practices and real time data and analysis to maximize results. You’ll act as a liaison between the Buying Organization and their trading partner community, coordinating the buying organization messaging and escalation strategy/execution. This is a unique opportunity to have a significant impact with SPS Commerce.  The successful candidate will have strong customer management, consulting, analytical and communication skills, with a thirst for results. Working as part of a larger account team, the Program Manager is considered an internal expert on driving commitment rates for external customer acquisition programs.   Does this sound like you? - Ability to work in a fast paced/growth driven environment with a high level of organization and efficiency. - Curiosity and initiative drive you to continually learn and grow personally and professionally. - You're action oriented. You have a strong sense of urgency and tend to jump in and figure things out.  - You enjoy engaging with customers and supporting them throughout the customer journey. - You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all. Why Join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day to Day - Maintain necessary alignment with the retailer’s outreach project team to execute on an agreed messaging plan, execution strategy, and escalation management - Appropriately set expectations and enforce best practices with our retailers on their outreach project plan and convey how their actions may affect their results - Act as an encouraging and empathetic resource for the retailer while pushing them to be appropriately uncomfortable where needed - Coordinate with a retailer to accurately represent the individual status and needs of the list of vendors provided to SPS Commerce - Analyze vendor community data and feedback to customize a retailer’s initial strategy as well as pivot as needed based on continued learnings - Collaborate with internal account team and leadership to ensure the retailer is following best practices while escalating appropriately where necessary - Use messaging, corresponding tools, training and collective team knowledge to maximize the commitment and ultimately adoption with each retailer - Act as the “retailer expert” for the Community Sales team as they work directly with a retailer’s vendors to effectively be a liaison for the retailer - Develop and execute training curriculum for sales staff to effectively represent our buying organizations goals and strategies during a trading partner outreach What skills do I need? - Bachelor’s degree or equivalent combination of education and experience, AND 3-5 years of relevant experience managing projects - Ability to communicate effectively at an executive level - Exceptional verbal and written communications skills both in an individual and group setting - Strong project management and organizational skills with an eye for detail - Experience facilitating communications and problem resolution (both with external and internal personnel) - Ability to manage several projects and deadlines simultaneously - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure - Proven track record of creating results - Accountability - ability to focus on projects to their completion and be responsible for outcomes - Able to work independently as well as part of an account team - Inherent aptitude for change and challenge of the status quo - Ability to travel 1-2 times a quarter Preferred Experience - Experience in project management, account management, retail, B2B sales or consulting - Experience with Salesforce   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**

SPS has a Customer Support Analyst (Technical Support) opening on our Microsoft Market Team!  The CSA engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. The Customer Support Analyst is responsible for providing great customer service through root cause analysis and issue resolution while leveraging their established skill set and SPS Commerce acumen.   Why join SPS Commerce?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly. - You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving. - You’re able to build long-term relationships with customers by establishing trust and credibility. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible and are good at adapting to customer needs. - You’re an individual contributor BUT you have a Succeed Together attitude so you’re willing to pitch in to help others when needed. What is the day to day like? - Facilitates problem identification, research, and follow up to ultimate resolution, advocating for customer success - Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assess nature of customer needs and work to resolve issues ranging from moderate to extremely complex in nature - Refers and escalates to appropriate internal teams as necessary - Logs and tracks customer interactions using the designated customer resource manager (CRM) - Demonstrates agility by acting as a flex resource as necessary across multiple contact channels - Adheres to provided schedules to ensure availability for customer needs and adapts to changes when needed Minimum Requirements - Bachelor’s degree or equivalent combination of education and experience - 1-3 years prior customer support experience or technical/help desk experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Excellent customer interaction skills and demonstrated ability to work effectively in a team environment - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Proven organizational skills with ability to effectively manage multiple projects - Ability to work off-peak hours which includes some evening and weekend shift work. - Ability to work limited on-call shifts - Working knowledge of SQL SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**

Employer SPS Commerce, Inc. Job Title Technical Developer Job Requisition 12162.12.5 / 2023-7546 Job Location 333 South Seventh Street, Suite 1000 Minneapolis, Minnesota, 55402 Job Duties Develop custom code and scripts to support custom customer functionality. Analyze complex requirements and design, develop, test and deploy complex enhancements to ERP systems/applications based on industry best practices and business needs. Provide end to end management of customizations including scoping, requirements gathering, solution engineering, development, testing and deployment. Design functional/technical solutions, design and develop programs and perform analysis. Solve issues by utilizing analytical, technical and problem-solving skills and working with other team members. Assist, support, and collaborate with existing clients, internal staff and other individuals or groups as needed. Interact with clients to understand their business requirements/needs and provide estimates for work upon request. Provide technical training to clients, and supply technical and end user documentation, focusing on newly created/enhanced program functionality. Carry out directions from management and comply with internal guidelines and procedures. Collaborate with Product and Technology teams on new product functions. Validate, test, and provide feedback as part of User Acceptance Testing for new product features. Document and present to internal team new production features. Participate in Product Road Map meetings, providing feedback on priority, solutions, and customer use cases. Act as a conduit between SPS Product and Technology teams to implementation, providing feedback and context on customer needs. Job Requirements Employer will accept Bachelor’s degree in Computer Science, Industrial Management or related field, and five years of progressive, post-baccalaureate work experience in job offered or five years of progressive, post-baccalaureate work experience in a related occupation OR Master’s degree in Computer Science, Industrial Management or related field and three years of work experience in job offered or three years of work experience in a related occupation. Experience must include: 1. 3 years’ experience in ERP end-user 2. 3 years’ experience in EDI 3. 3 years’ experience in Supply Chain with suppliers, retailers and third-party logistics on EDI and ERP Integrations. 4. 3 years of experience working on Order to Cash and Procure to Pay Flow process and customizations.  5. 1 year of experience with EDI Integration services for Warehouse Management Systems 6. 1 year of experience writing code for NetSuite bundle automation 7. 1 year of experience developing workflows within NetSuite ERP to minimize customer need to action document generation 8. 1 year of experience creating ERP logic for Unit of measure solutions Telecommuting allowed 95% of the time. Background check required. Contact Instructions Apply online at https://careers-spscommerce.icims.com/jobs/ Must reference job 12162.12.5 / 2023-7546   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 

SPS Commerce is still growing! We are looking to add a Director of Corporate Product Marketing to our Marketing Organization. The Director of Corporate Product Marketing will help to lead the development of all positioning, value propositions, and messaging strategy for the overarching SPS market facing brand story. This role requires a strategic individual with leadership qualities who understands how to establish the vision for positioning and can lead the organization and external customers to understand and adopt our unique value and leadership in the retail technology space. Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you?  - You’re a self-starter, curious, and interested in the opportunity to continuously learn and grow - You are a people leader, you know how to help accelerate the growth of your team. - Collaboration is at your core, you can quickly develop rapport across the organization.  - You have experience in a Product or SaaS sales organization. Day-to-Day The Director will lead and collaborate across the organization to gather needed customer insights to guide messaging as well as gain alignment in telling the story in a consistent way. In addition, this role will set the vision for how we tell our story in adjacent initiatives in which we either acquire or partner to extend our offering in the marketplace in areas we may not have contemplated. The person in this role needs to be able to lead and drive impact across departments, be curious and forward thinking to continue to evolve our messaging, have experience building compelling stories from a customer perspective, and be able to present messaging rationale in a thoughtful and convincing manner.   - Establish a vision for how to tell the SPS story more broadly - Be able to get up to speed quickly on adjacent capabilities and be able to set the vision for how our offering comes to life through that lens - Understand the competitive landscape—be an expert on our competition and how they are positioned to ensure differentiation in our messaging - Collaborate with business development, product management and marketing to gather the information and insights needed to develop product positioning and messaging that resonate with our target buyer personas - Present recommended positioning to key stakeholders and executive leadership to gain alignment and consensus - Consult with key stakeholders across the organization including Sales and Customer Success to gather customer insights, messaging feedback and insights into level of effectiveness - Work closely with creative - Develop internal and external facing pitch presentations that clearly articulate our story and provide a compelling case to buy - Collaborate with other Product Marketing leaders to ensure consistency in the broader messaging and our customer segment and vertical specific positioning and messaging - Understand and document our buyer’s process, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn - Develop a marketing plan in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers - Assess the effectiveness of the messaging based on performance of marketing programs as well as based on feedback from key stakeholders mentioned above. What skills and experience do I need?  - Bachelor’s degree in business or marketing and a minimum of 8+ years of related experience or Product Marketing experience in a market-facing role (e.g., delivering presentations to prospects, conducting competitor analysis and market research) - Experience in a customer centric marketing organization with experience identifying business problems and needs to drive messaging and marketing initiatives - Experience facilitating collaboration sessions to peers as well as senior leadership to gain alignment or gather information - Ability to create and tell a compelling story – either to gain alignment on recommended messaging strategy and build the market facing pitch presentation - Proven ability to lead and drive the adoption of messaging in an organization - Experience working with a sales team - Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties - Experience creating marketing and communication plans and associated content architecture - Ability to build test and measurement plans to prove what is –or isn’t—working - Proficient in productivity applications such as Microsoft Office (Word, PowerPoint, and Excel), Confluence, Salesforce, Slack and various other collaboration tools Preferred Experience - 5+ years of B2B marketing experience - Experience in SaaS technology business - Experience creating market facing positioning and messaging for new solutions   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. **EOE including veterans/disability**  

SPS Commerce growing- We are searching for a Senior Financial Reporting Analyst, who is eager to use their financial expertise at a company who is on a significant growth journey. This opportunity is perfect for someone who’s looking to move out of public accounting and grow their career or someone who already worked in financial reporting and wants to continue to develop those skills with a dynamic industry leader. You should have a strong interest in SEC reporting. The Senior Financial Reporting Analyst will partner across the Finance organization to support the Company’s external financial reporting requirements. This role will continue to drive the modernization and scaling of the overall reporting environment, as well as improving existing processes to make them more efficient and reliable.   Does this Sound Like You?   - Teamwork and collaboration. You excel at building relationships and coming to the table with fresh ideas and out-of-the box solutions- you are always looking for ways to succeed together.  - Initiative empowers you. You successfully analyze complex problems and develop solutions. You don’t stop until the job is done.  - You strive to Know More to Be More. You are inquisitive, detail-oriented, creative and analytical.  - Fast-paced, dynamic work environments are where you thrive. You are highly organized and good at setting priorities.    Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.    The Day to Day   The Financial Reporting Senior Analyst will partner across the Finance organization to prepare financial statements and other disclosures for SEC reporting. This role will assist in improving existing processes to make them more efficient and reliable. Additionally, this role will execute on Finance projects and have the potential to assist in technical research. Essential responsibilities include:   - Prepare SEC financial statement reports (10K/Q/Proxy), on a quarterly and annual basis - Support Investor Relations document and process (Press Release) - Partner with account owners and other teams to enhance current process and accuracy of financial and non-financial information - Utilize and optimize tools available to assist in the reporting process, such as Workiva (reporting/filing tool) and Microsoft BC (ERP) - Research technical accounting matters, as needed - Assist in maintaining and tracking accounting policies and significant accounting transactions - Fulfill external audit requests - Be a proactive business partner to other departments within the organization by providing accurate and consistent reporting - Execute on non-recurring financial projects, as needed   Education and Experience   - Bachelor's degree and a minimum of 5 years of related experience; or a Master's degree and 3 years of experience; or equivalent combination of education and experience - Understanding of Financial Reporting, including SEC regulations and underlying GAAP accounting - Previous public company Financial Reporting experience as either an auditor or an employee of a publicly traded company preferred - CPA (active or inactive) preferred - Experience with the existing applicable SPS software technology stack, including Workiva, Business Central, BlackLine, and/or Intelligize preferred     EOE including disability/ veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

  Employer SPS Commerce, Inc. Job Title Lead Consultant Job Requisition 12162.5.5 / (req 2023-7471) Job Location 333 South Seventh Street, Suite 1000, Minneapolis, Minnesota 55402 Job Duties Enable new business through integration solutions. Provide business and technical consulting to our business partners as they build solutions enabling seamless integration across the SPS Commerce network and various ERP systems. Responsible for working directly with customers to document and validate their business requirements. Work with the customer to configure or customize their application to meet their business requirements. Conduct sessions with the customer over the phone or in-person, attend project meetings and provide status updates on activities and deliverables. May direct the project work of other technical resources. Work closely with all key solution stakeholders, including the Project Manager, technology and support teams, customer delivery teams, and solution partners. Consult with clients to analyze and verify operational needs and understand clients' business objectives and goals. Track progress of implementation project(s) and ensure deadlines are met and scheduling issues resolved. Keep customers and other stakeholders informed of project progress. Execute installation, upgrades, testing, and system configuration as part of completing implementation project. Job Requirements Employer will accept Bachelor's degree in Computer Science, Information Systems, Engineering or related field, and six years of progressive, post-baccalaureate work experience in job offered or six years of progressive, post baccalaureate work experience in a related occupation OR Master’s degree in Computer Science, Information Systems, Engineering or related field and three years of work experience in job offered or three years of work experience in a related occupation. Experience must include:   1.    Customer implementation, solution testing and EDI in a high- volume data processing environment. 2.    ERP or Ecommerce standard business practices 3.    Creating or designing organizational and systems processes documentation such as customer specific solution recommendation or EDI Order to Cash process flows 4.    ANSI X12 EDI documents such as 850,855,856, or 810 5.    AS2, SFTP, FTP protocols, process, and set up 6.    Data mapping and coding in various file formats such as XML, APP, CSV, Flat File or X12 Travel required up to 50% of the time. Can telecommute 95% of time. Background check required. Contact Instructions Apply online at https://careers-spscommerce.icims.com/Must reference job 12162.5.5 / (Req # 2023-7471)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran    #LI-DNI

SPS Commerce is growing- We are searching for a Senior Financial Analyst (SFA) who is eager to use their financial expertise to drive strategic business decisions at a company who is on a journey to $1 billion. As a SFA you will perform key financial analysis on strategic business initiatives to help drive proactive, value-added analytics. In this role you will be the lead Finance business partner for our Sales and Marketing business units working closely with senior management and departmental owners in the development of operational metrics/KPI’s, initiatives, ad hoc analysis, forecasting, month-end and reporting. If you are looking for a role where you get to bring data to life while having direct impact on the company’s growth trajectory, then this is the role for you.   Does this sound like you?   - Teamwork and collaboration. You excel at building relationships and coming to the table with fresh ideas and out-of-the box solutions- you are always looking for ways to succeed together. - Initiative empowers you. You successfully analyze complex problems and develop solutions. You don’t stop until the job is done. - You strive to Know More to Be More. You are inquisitive, detail-oriented, creative and analytical. - Fast-paced, dynamic work environments are where you thrive. You are highly organized and good at setting priorities.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to collaborate better with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here; they are made here.    The Day-to-Day   The Senior Financial Analyst will need to successfully collaborate and partner with aligned business unit(s) to understand their business and provide various analytic support. In this role, your ability to perform financial analysis to make sense of data from various sources and provide key insights and recommendations, obtaining the necessary data and information to ensure complete, timely and accurate analysis of financial information, and processes in a proactive and effective manner will be key to your success.   - Lead finance business partner on all strategic priority analyses - Responsible for monthly rolling forecast and aspects of month-end close- including variance and trend analysis - Effectively communicate/present results of analyses with recommended courses of actions - Collaborate across business units within SPS; be a proactive business partner - Support and work directly with the management team in the analysis and monitoring key financial statistics and analytics - Contribute to the identification of opportunities and actions to improve financial performance through creation of financial reporting and analytic tools - Develop sound financial models and/or business cases in partnership with business managers - Represent Finance in data transformation and standardization efforts - Demonstrate ethical responsibility, personal accountability, and responsibility for the integrity and reliability of data, modeling, and reporting - Lead and/or provide expertise to ad hoc projects and analysis as required; ROI modeling, etc.   Education and Experience   - Bachelor's degree and a minimum of 5 years of related experience; a Master's degree and 3 years of experience; or equivalent combination of education and experience - Advanced Excel skills - Demonstrated technical proficiency with financial planning and reporting software for SaaS solutions  - Ability to rapidly develop a strong understanding of internal data sources- accessing, analyzing, and addressing specific questions with relevant data in an expedited manner - Experience with product pricing models and/or commissions planning preferred     EOE including disability/ veteran  SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

The Principal Software Engineer is responsible for developing mission-critical software and services within a capability area of the SPS Network. This is done by leveraging deep subject matter expertise in software engineering combined with domain-specific knowledge. This position will focus on advancing platform-level services for our Documents capability, the heart of the SPS Network. Within Documents, you’ll lead the development of next-generation solutions for how SPS receives, sends, augments, and validates customer documents while simplifying their experience.    Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS, we empower retailers, suppliers, distributors, grocers, and logistics partners to work better with our people, process, and tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore and execute new ideas. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   This role works collaboratively to dive deep into complex technical problems to identify a solution, provide clear rationale for and against alternative approaches, and drive the realization of that solution across teams. This role will also be a leader to improve knowledge within the internal technology community by speaking at meetups, publishing best practices and guardrails, and writing blog posts across the organization.  This person will lead across a suite of technical capabilities and teams. - Drive scalable, observable, performant, available, and reliable systems that meet the needs of SPS customers, teams, and business. - Will perform in-depth, hands-on technical work with a focus on delivery. - Be a leader by identifying, adopting, and advancing best practices and technology guardrails. - Define areas of opportunity to improve our products and services and drive realization across the teams. - Provide support to stakeholders as needed as part of release activities. - Mentor the team by training groups on our technology patterns to help grow the skills of others and champion others’ ideas. - Identify new engineering patterns and technology trends, championing adoption and engagement to achieve increased quality and productivity. - Participate in speaking at conferences, publishing articles and blog posts, and leading community meetups as a champion promoting SPS, our culture, and our investments. - Foster strong multi-team morale in a fast-paced, action-packed environment What experience and skills do you need? - Bachelor’s degree plus 12 years related experience or 15 years of experience without a degree. - Excellent analytical, problem-solving, and troubleshooting skills. - Excellent organizational skills and ability to contribute to multiple projects concurrently. - Expertise in adopting and driving DevOps and agile product development practices. - Experience delivering solutions with cloud technologies. - Experience with Java, Spring, Spring Boot - Defining and developing APIs and microservice-based architectures. - DevOps and Agile product development - Experience driving development best practices across multiple teams. What experience is preferred? - Experience and delivery of SaaS solutions - Experience in Supply Chain domain - Experience with various ERP functionality and architecture SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  

Our Marketing team at SPS Commerce is growing yet again! We are looking to add a Customer Insights Analyst role to our team. This role will be responsible for gathering data to help us better understand our customers’ needs and perceptions, our brand presence and the competitive market at large to strengthen SPS brand awareness and further our leadership position. You will be focused on implementing, managing and operationalizing listening and insights tools to produce information that will guide our Product Marketing efforts. These tools will be used to learn more about how SPS shows up in the market generally and as compared to competitors, as a way to vet new concepts including messaging and design, and to periodically engage with customers to learn more on a specific topic or area. Finally, this role will be tasked with creating a process for sharing the insights across the organization where applicable to ensure all areas are benefiting from the information.   Does this sound like you? - You have a customer-first mindset and the passion to be the customer’s voice within the walls of SPS - Strong interpersonal skills and a learner mindset are some of your strongest attributes - Loves spending time with data, finding trends and how it can be used to inform better business decisions - You are local to the Minneapolis/St Paul, Minnesota area and are available for Hybrid work   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day - Develop a plan to leverage and operationalize the use of tools and sharing of insights across teams throughout the organization - Partner closely with Product Marketing, Marketing, Product and Business Development to determine needs as it relates to plan - Utilize tools to track and measure competitive, brand and customer insights - Set up and manage a customer look-a-like panel that will allow us to quickly assess messaging, design concepts, product concepts, and other related elements - Manage research projects where applicable to identify customer preferences, needs, and attitudes about products, services and related messaging - Drive analysis of data to identify patterns in customer behavior or preferences and develop recommendations and/or identify opportunities - Present findings in a clear and compelling way - Connect with other areas of the organization gathering customer sentiment that could be combined with the tools mentioned here to add further context to customer preferences - Keep track of and report customer trends as they change over time - Identify opportunities to connect insights to current customer data - Track and manage the utilization of the information to derive expected value out of the information provided   What Skills and Experience do I need: - 3 years of related experience with a Bachelor’s degree; or 1 year and a Master’s degree - 3 years of experience in marketing or market research/insights with a strong affinity to data analytics - Experience managing and operationalizing tools - Ability to instruct and guide resources to interpret data, draw conclusions and structure analysis accurately and effectively to drive decision making - Ability to present findings in a clear and compelling way - Strong collaborator but also able to work independently - Ability to quickly learn tools, drive implementation and operationalization of those tools Preferred Experience - This role is based in Minneapolis, MN. This is a hybrid role where you will be coming to the office 1x a week. - 5 years of experience in a Customer Insights role - Data analytics experience and expertise - Experience with listening and research tools including Crayon and Qualtrics. - Experience with data visualization tools such as Power BI  

SPS is growing- we are adding a Principal Financial Systems Analyst to our Accounting & Finance team to serve as a product owner for Finance systems. In this role, you’ll influence and lead change through implementation of new technology and technology enhancements and associated procedures, process workflows, and compliance requirements. This person will use deep skills in business analysis, to drive strategic and cross-functional initiatives that will improve Finance’s ability to deliver efficient and effective systems for the organization and its customers. This is the perfect opportunity for someone to leverage their financial systems expertise at a company that will be doubling in size over the next 3 years.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work as well.   Does this sound like you?   - You would consider yourself an Implementor– you know how to prioritize tasks, escalations, people, and projects simultaneously while focusing on tight deadlines and foreseeable goals - Teamwork and collaboration. You excel at building relationships and coming to the table with fresh ideas and out-of-the box solutions- you are always looking for ways to succeed together - You successfully analyze complex problems and situations and develop solutions. Your initiative and continuous improvement mindset has you always thinking about comes next. You don’t stop until the job is done   Why SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   The Principal Financial Systems Analyst will drive strategic and cross-functional initiatives by partnering with senior leadership on business & technology priorities, timelines, and facilitate key decisions with relevant stakeholders. In this role, you will identify and influence opportunities to better leverage the business systems; make recommendations to enhance and improve processes, workflows, internal controls, and compliance requirements. In addition, you will develop materials such as executive communications, playbooks, request forms, etc.; communicate and teach new and updated features to users and stakeholders using all appropriate communication tools.   - Participate in cross team collaboration, innovation, and ideation to define key initiatives and experiences with internal and external stakeholders - Drive system strategy and planning initiatives, partnering with corporate systems and enterprise planning teams in the execution of the strategies - Lead the translation of strategic initiatives into deliverables; identify, flag, and mitigate current or future risks - Own and manage Agile project methodology, including Scrum ceremonies, stand-ups, sprint planning, retrospectives, demos, grooming, and release planning - Identify, manipulate, and analyze the data necessary to make decisions to support strategic initiatives and on-going process improvements - Drive global communications to ensure frequent, accurate, and timely information is provided to all stakeholders - Develop post-implementation strategy and monitor changes to validate successful implementation of system fix/enhancements - Develop and maintain close working relationships with business partners across the organization - Mentor more junior Business Systems Analysts on the team to increase system/application knowledge and enhance abilities on the team as a whole    Education and Experience   - Bachelor’s degree plus at least 10 years of related experience or 13 years of experience without a degree. - Proficient in Microsoft Office, particularly Word, Excel, Outlook, and Power Point - Proven ability to provide systems strategy and planning  - Strong change management, problem solving, communication, and organizational skills - Experience working with large ERP systems (SAP, Oracle, JD Edwards, Microsoft BC/NAV) - Experience with financial systems utilized within Controllership functions (billing, payment, treasury and reimbursement systems) - Experience working with Salesforce.com, Microsoft Dynamics NAV, BlackLine, TRACT, Concur, VersaPay, Xactly, Anaplan, Gainsight preferred     EOE including disability/ veteran   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.