SPS Commerce, Inc

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Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(1/13/2023 4:56 PM)
As SPS Commerce continues our journey to $1b the security of our customer data is paramount.  To that end we are looking for a Senior Security Engineering Manager to join our team.  On our team we #succeedtogether to deliver best in class solutions.  If you are a collaborative leader with a SecDevOps mentality we want to talk to you.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work as well.   Does this sound like you? - You are a highly collaborative expert in security with the ability to influence and drive change throughout the organization - Results matter to you and you measure your success on the success of your team by leading the way as a stakeholder of technology services - You have a thirst for growth in your professional career and are adaptive to the changes that are par for the course in a fast-paced work environment Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? The Sr. Manager, Security is responsible for the management of the security engineering and operations program at SPS. This position has day-to-day operational responsibilities to ensure the confidentiality, integrity, and availability of SPS’s critical systems and data. The highly technical individual will drive implementation of practical, risk-based security controls across SPS. - Develop vision for security monitoring and reporting for security events - Manage the day-to-day activities of the team, focused on proactive identification and response to potential security issues globally - Directly lead the security engineering and operations team, consisting of offshore resources, associate engineers, and expert security engineers of multiple levels - Lead the 24/7 security incident management process - Hire, develop, and retain top security engineering and operations talent and develops a high-performing team - Interface with all technical teams to drive technical security implementations, focusing on implementing risk-based controls aligned with business objectives - Lead vulnerability management technology, process, and people and provides direction for continual improvement - Partners with Technology to continuously improve SPS’s vulnerability management program - Develop and implement a security threat management program at SPS, to proactively identify and manage potential security threats to SPS What experience and skills do you need? - Bachelor's degree in Information Systems Management, Computer Science or equivalent - 4+ years of management experience, 10+ years of total experience - Proven experience developing people leaders and demonstrated experience working through others to complete work and resolve issues - Deep technical knowledge rooted in experience implementing security controls at all layers - Deep Technical knowledge in Multi-Cloud Security, Product & Data Security, Infrastructure & Network Security, Vulnerability Management, Security Monitoring & Incident Response - Experience deploying ISO, NIST CSF, & SOC security controls.  - Strong interpersonal skills with the ability to communicate, influence and partner across technology - Proven staff management skills in global settings  What experience is preferred? - Master's degree in Information Systems Management, Computer Science or equivalent - Relevant industry certifications such as GCIH, GCED, CISSP, CISA, CISM - Understanding of private, public, and hybrid cloud operations - This position requires the individual to have access to highly confidential records and information SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **
Job ID
2022-7291
Category
Technology
FTE Status
Full-time
Job Locations US-IA-Des Moines | US-MN-Minneapolis
Posted Date 3 weeks ago(1/12/2023 12:24 PM)
SPS Commerce is growing! We are looking to add a Customer Support Analyst on our Automotive Aftermarket Team team. The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. The Customer Support Analyst is responsible for providing great customer service through root cause analysis and issue resolution while leveraging their established skill set and SPS Commerce acumen.   This position will be based out of the Des Moines, IA or Minneapolis, MN area.   Spanish bilingual opportunity available.      Does this sound like you? - You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly. - You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving. - You’re able to build long-term relationships with customers by establishing trust and credibility. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible and are good at adapting to customer needs. - You’re an individual contributor BUT you have a Succeed Together attitude so you’re willing to pitch in to help others when needed.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.     Day to Day - Facilitates problem identification, research, and follow up to ultimate resolution, advocating for customer success - Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assess nature of customer needs and work to resolve issues ranging from moderate to extremely complex in nature - Refers and escalates to appropriate internal teams as necessary - Logs and tracks customer interactions using the designated customer resource manager (CRM) - Demonstrates agility by acting as a flex resource as necessary across multiple contact channels - Adheres to provided schedules to ensure availability for customer needs and adapts to changes when needed - Support supply chain transactions in EDI and other formats   Required Skills - Bachelor’s degree or equivalent combination of education and experience - 1-3 years prior customer support experience or technical/help desk experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Excellent customer interaction skills and demonstrated ability to work effectively in a team environment - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Proven organizational skills with ability to effectively manage multiple projects - Ability to work off-peak hours which includes some evening and weekend shift work. Ability to work limited on-call shifts   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                *EOE including disability/ veteran*
Job ID
2022-7288
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(12/29/2022 6:00 PM)
We are currently hiring a Sales Manager II for our Associate Account Executive Sales Team.  In this role you will have responsibility to develop and lead a team of entry-level sales representatives to motivate and lead them to consistent goal achievement through coaching and mentoring. In addition, you will remove roadblocks, provide insight, and counsel and deliver constructive feedback on a frequent basis. If you are looking for a role where you get to manage a solid team of performers, develop early in their sales career individuals personally and professionally and work collaboratively to fuel company growth, then this it he role for you.     Does this sound like you? - You love the thrill of the hunt and making new customer connections. Your team’s focus is on outbound prospecting and setting meetings. - Team focus and culture is important to you- you work to maintain a team environment as a leader this is inspiring, motivating, and collaborative while developing and growing talent. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.   Why SPS? - We have tallied up 79 consecutive quarters of growth - we have a product that has market demand and as the leading solution provider, we've demonstrated that we know how to win. - We push ourselves to continuously innovate and increase our value to our clients and to the market. While it's no secret that the Retail industry is evolving, SPS is on the leading front of that disruption - this is a rare opportunity to join an organization that has the history and future potential to continue to grow and shape our industry. - Giving back is in our nature, we contribute to our communities and encourage volunteerism and philanthropy among our employees     The Day-to-Day You will be leading a team of Associate AE's. The team is excited and eager to learn some someone who was once in their role, helping to guide, mentor, coach, lead and manage them to success.  - Lead/manage a team of primarily entry-level direct reports - Accountable for individual and team performance, such as quota attainment, metrics, engagement, promotions - Consistently and effectively demonstrating the sales skills and behaviors that are being coached - Ensure team members have appropriate training and guidance to be successful in their job role as well as to professionally stretch and grow - Collaboratively work within the team and cross-functionally - Ensure team documents key findings, progress, insights, and pipeline velocity are in Salesforce.com - Cultivate a culture that grows together and aligns with SPS Values - Recruit, hire, and develop sales representatives; mentor, motivate, and coach to ensure success and team continuity; manage for performance - Partner with Sales Training and leverage training resources to ensure proper training for all employees of the team regarding SPS Commerce products, services, and sales techniques - Develop/improve core selling processes   Education and Experience - Bachelor’s degree or combination of equivalent education and relevant experience - Minimum 5 years of relevant sales or business development experience - Proven success coaching, mentoring, and leading others in either formal or informal situations - Demonstrative behaviors around self-driven initiative and collaboration   Preferred Experience - Minimum 2 years of people management experience - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, (Salesforce.com)   *EOE including disability/ veteran* SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Job ID
2022-7283
Category
Sales
FTE Status
Full-time
Job Locations CA-ON
Posted Date 1 month ago(1/4/2023 2:42 PM)
Due to our continued market growth, SPS Commerce is hiring a Senior BC/NAV Implementation Consultant - EDI to join our Microsoft Market Team. Our team members get to solve complex business interactions by implementing EDI software developed by SPS Commerce to integrate transaction data with Microsoft ERP platforms as well as other business applications in advanced distribution and manufacturing environments   This is a fully remote role; you can be based anywhere in the continental United States or Canada   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible; you know when to push and when to back off. You’re an individual contributor BUT you have a “when the team wins, we all win” attitude so you’re willing to pitch in to help others when needed.   What is the day to day like? - Your primary goals as a consultant consist of requirements analysis, solution design, implementation of EDI/ERP integration projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools. - You will attend internal and customer meetings as required, execute technical and functional projects, and generate documentation and statements of work. - You’ll be expected to maintain a high level of productivity by maintaining a consistent billability. - Because you’ll likely work multiple projects at once, you’ll need to manage your time effectively by monitoring internal workflow as well as project plans. - Lastly and perhaps most importantly, you will constantly strive for service excellence to “wow” our customers. The goal is for you to become the trusted advisor to our clients.   What is required?    Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree - 3 years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.   What is preferred?  - Experience with Microsoft D365BC or NAV is strongly preferred - Knowledge of EDI standards and EDI integration is important and will shorten your learning curve - Industry experience in Retail, heavy equipment, automotive, supply chain is desirable   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**   #LI-REMOTE 
Job ID
2022-7282
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(1/24/2023 10:38 PM)
Our Enterprise Supplier Sales team is growing! Due territory expansions in 2023, we are adding a Strategic Account Executive role. In this role, the Enterprise Strategic Account Executive (ESAE) is first and foremost a hunter of net new business among large supplier accounts ($150 million + in annual revenue). In addition, the ESAE will respond to incoming leads from a variety of sources, work to upsell and cross-sell within their current account base. Partnering with an Associate Account Executive and other Account Team members, this position will use business acumen and is corporate savvy to demonstrate and prescribe SPS solutions to potential clients. This is a quota carrying role:80% Direct Sales/20% Indirect Sales.   Does this sound like you? - Results matter and you hold yourself to a high standard of performance. This shines in your fluent development of comprehensive partner go-to-market strategies - Obsessed with customersis how you work. You're an innovator with excellent communication, interpersonal and customer engagement skills as someone who can work cross-functionally as well as across different levels of leadership - You have mastered translating technical and business information to a variety of audiences and partner management is your true calling. You work with a sense of urgency without sacrificing the quality of the work you are providing - You work smarter and harder by thriving to hold stamina through a complex solution sales process. You often identify a problem, create a solution and bring it to a state of completion – with others or even on your own. Why Join SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team.   The Day-to-Day In this quota carrying role, you will be responsible for uncovering and driving highly competitive opportunities within your assigned territory. Your territory will include large complex Suppliers looking for new EDI solutions and ways to automate their supply chain processes and systems.   - Drive a value-based sales process and manage a defined sales territory (e.g., identify, develop, and close new business opportunities) - Engage in all qualified leads/opportunities assigned from a variety of teams (e.g., Channel, Logistics, Analytics, Marketing, Community, Lead Generation) - Prospect for new clients through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively so you can offer SPS Commerce solutions to help the customer improve their business - Build strategic relationships and generate future business using a prescriptive approach that provides customers with a clear understanding of SPS Commerce Full-Service products and the value they can expect to meet their business needs - Effectively lead and collaborate with internal team members, that would consist of, Product Marketing, Sales Engineers and Customer Success partners to create and present effective solutions to our customers - Orchestrate sales cycles and align with key stakeholders to drive maximum value, increase revenue and expand SPS services with current customers · Create and deliver persuasive executive level presentations that move clients to a purchase decision in full compliance with their supply chain requirements - Communicate trends in the customer base to Product Management, Channel and Customer Success - Partner with clients as their business needs change and identify opportunities to upsell/ cross sell.  What experience and skills do I need? - Bachelor’s degree AND 8 years of relevant work experience with 4+ years quota-carrying sales experience OR some post-secondary education AND 8 years of relevant work experience - Demonstrated experience managing large or Enterprise sales cycles from prospecting to close, patiently overcoming objections, using tools and resources to demonstrate value and persisting through sales cycles - Strong customer orientation with a demonstrated ability to identify customer challenges and articulate a value-added solution to meet their needs - Strong track record in selling achievements; conceptual and strategic sales experience with high motivation and results orientation - Demonstrated ability to think and plan strategically with organization and prioritization skills to execute effectively - Excellent communication and cross-functional teamwork skills (product management, support and implementation, sales and senior management) - Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into products requirements for different level audiences - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran    
Job ID
2022-7277
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(1/24/2023 10:38 PM)
Our Enterprise Supplier Sales team is growing! Due territory expansions in 2023, we are adding multiple Account Executive roles. In this role, the Enterprise Account Executive (EAE) will work among large supplier accounts ($150 million + in annual revenue) to upsell and cross-sell their current account base and respond to incoming leads from a variety of sources. The Account Executive will work collaboratively with a Strategic Account Executive as well as other account team members to effectively create and uncover new sales opportunities. This position will use your business acumen and corporate savvy to demonstrate and prescribe SPS solutions to current clients. This is a quota carrying role:80% Direct Sales/20% Indirect Sales.   Does this sound like you? - Results matter and you hold yourself to a high standard of performance. This shines in your fluent development of comprehensive partner go-to-market strategies - Obsessed with customers is how you work. You're an innovator with excellent communication, interpersonal and customer engagement skills as someone who can work cross-functionally as well as across different levels of leadership - You have mastered translating technical and business information to a variety of audiences and partner management is your true calling. You work with a sense of urgency without sacrificing the quality of the work you are providing - You work smarter and harder by thriving to hold stamina through a complex solution sales process. You often identify a problem, create a solution and bring it to a state of completion – with others or even on your own. Why Join SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team.   The Day-to-Day In this quota carrying role, you will be responsible for uncovering and driving opportunities within your assigned territory. Your territory will include current SPS Commerce customers. - Build strategic relationships with your current customer base through email campaigns, networking, account team planning , and other strategies you determine can reach your clients most effectively so you can offer SPS Commerce solutions to help the customer improve their business - Generate future business with current customers using a prescriptive approach that provides customers with a clear understanding of SPS Commerce Full-Service products and the value they can expect· Collaborate with internal team members and partners to create and present effective solutions to our customers - Orchestrate sales cycles and align with key stakeholders to drive maximum value, increase revenue and expand SPS services with current customers - Communicate trends in the customer base to Product Management, Channel, and Customer Success - Partner with clients as their business needs change and identify opportunities to upsell/ cross sell. - Work to maintain customer satisfaction; respond to customers in a timely manner; ensure the customer has proper alignment with customer success - Document key findings, progress, insights, and pipeline velocity in Salesforce.com  What experience and skills do I need? - Bachelor’s degree AND 5 years of relevant work experience with 3+ years quota-carrying sales experience OR some post-secondary education AND 4 years of relevant work experience - Demonstrated experience managing large or Enterprise sales cycles from prospecting to close, patiently overcoming objections, using tools and resources to demonstrate value, and persisting through sales cycles - Strong customer orientation with a demonstrated ability to identify customer challenges and articulate a value-added solution to meet their needs - Strong track record in selling achievements; conceptual and strategic sales experience with high motivation and results orientation - Demonstrated ability to think and plan strategically with organization and prioritization skills to execute effectively - Excellent communication and cross-functional teamwork skills (product management, support and implementation, sales and senior management). - Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into products requirements for different level audiences - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM - Preferred Experience - Experience with Salesforce.com - Prior Retail and SaaS experience SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran  
Job ID
2022-7272
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(1/11/2023 11:01 AM)
The Sales Manager oversees a team of direct reports in the Mid-Market Retail Sales organization with a focus on emerging, fast-growing retailers, grocers, and distributors. This team works to secure direct and indirect revenue through upselling existing customers, acquiring net new customers and/or qualifying and converting leads to customers. Given this is a market of constant change, there will be a heightened focus on collaboration and sharing of key learnings while working with Sr. leadership to implement new strategies from those learnings across the team. This role will be based onsite at our Minneapolis HQ.    Does this sound like you? - Results matter and you hold yourself and your sales cohorts to a high standard of performance.  You thrive in an environment of collaboration and succeed together values. - Obsessed with customers is how you work. You position yourself as a trusted advisor, solving customer’s business problems and drive value for their business. - You lead the way in identifying sales efficiency while supporting and developing a high performing sales team to work through a complex solution sales process. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   Essential Responsibilities / Duties - Create, guide, and develop high performing individuals and teams - Manage pipelines of sales representatives through individual pipeline reviews and aggregate pipeline to forecast direct revenue on a monthly and quarterly basis - Partner with the team to craft deal strategies that will enable closure of complex sales cycles generating direct and indirect revenue for the business via Community engagements - Assist the team in addressing and overcoming barriers, including customer consultation and issue elevation - Drive collaboration between internal groups to maximize the opportunity as well as adoption - Collaborate with Channel Sales, Supplier Sales, and Marketing to leverage partnerships and influence inbound lead strategy - Identify key selling trends and communicate to senior management   Minimum Requirements • Bachelor’s degree or combination of equivalent education and relevant experience • 5+ years sales experience preferred; quota-carrying sales experience a plus • 2+ years of formal management experience strongly preferred; 2+ years minimum informal leadership experience required with a proven history of coaching, mentoring, and leading others • Proven success developing individual contributors and demonstrated experience working through others to complete work and resolve issues - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com   Preferred Experience • Retail supply chain experience and/or EDI background highly desired   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-7266
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 7 days ago(1/26/2023 1:44 PM)
SPS Commerce has an immediate opening for a Sr. Software Engineer.  The selected candidate will join our transformation team, a group of engineers focused on the some of the most critical applications that support our customers’ needs. These applications are processing millions of documents a day, making this role highly impactful for SPS and our customers. This application team role will allow you to focus on business requirements while leveraging our AWS cloud environment, our first-class CI/CD pipelines, and Kubernetes orchestration compute platform. We are looking for someone to join this very talented transformation team and learn why SPS is such a great working environment!   Does this sound like you? - You’re passionate around technology and developing best in class SaaS products - You enjoy collaborating with others to design and develop automated, scalable solutions for complex problems. - You are naturally curious with a passion for problem solving. - You aren’t afraid to ask why something is done a certain way. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? The Sr. Software Engineer designs, develops, documents, tests and debugs existing and new software. This position will serve as a technical expert on development projects with a group of talented and skilled engineers. - Work with minimal supervision to implement complex methods and procedures within assigned problem domain - Own the development, test, and deployment for an entire product - Estimate new work with consideration and commitment - Identify and communicate risk, ambiguity, complexity, and dependencies - Participate in hiring related activities - Share knowledge of technical skills, patterns, and practices with the rest of the team - Code review and mentorship of associates, intermediates, and other senior members on the team - Work with business partners outside of their team, to explain and champion high-level technology approaches What experience and skills do you need?   - A Bachelor’s degree plus 5 years of software development experience or 8 years of experience without a degree. - Experience with Agile, Java, containers, and Cloud technologies - Proven experience writing quality code and tests that are maintainable, accurate, well-tested, and follow best practices - Hands-on experience with software development practices and can develop applications that are diverse in scope where good judgement and problem-solving skills are required - Understand agile development processes - Strong communication skills to proactively communicate status and risks within their team What experience is preferred? - Proficiency in Java development - Developing and deploying containerized workloads - CI/CD pipeline - API development - AWS/Cloud environment experience - Database experience - Test driven development experience SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **
Job ID
2022-7231
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 6 days ago(1/27/2023 11:23 AM)
Our sales teams are experiencing tremendous growth!  We have an exciting new leadership opportunity to forge your path and leverage your expertise in a sales leadership role at SPS Commerce! The Senior Sales Manager manages a team comprised of Account Executives and Strategic Account Executives enabling them to hit planned goals and objectives. As a leader, they are responsible to develop and mentor individuals under their supervision and to create and foster a positive and motivating team environment by modeling the SPS values. This position will set clear expectations and maximize resources to drive results. In addition, this role will chart the future through strong collaboration and relationships, building alignment to create scalable and maintainable practices.   Does this sound like you? - Results matter and you hold yourself and your sales cohorts to a high standard of performance.  You thrive in an environment of collaboration and succeed together values. - Obsessed with customers is how you work. You position yourself as a trusted advisor, solving customer’s business problems and drive value for their business. - You have mastered translating technical and business information to a variety of audiences, and sales leadership is your true calling. You work with a sense of urgency without sacrificing the quality of the work you are providing. - You lead the way in identifying sales efficiency while supporting and developing high performing sales teams to work through a complex solution sales process. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day   - Carry overall responsibility and accountability for a sales team; this includes meeting team KPI objectives set by the business (sales targets, growth, and efficiency targets) - Provide coaching, training, and development guidance to individuals, while establishing a culture of collaboration, motivation, and positive engagement within the sales organization - Drive key sales strategies of projects or events within the team, within Sales, and/or across multiple business units (e.g., Sales Kick Off, Go-To-Market, Pricing, CPQ, pilot groups, forecasting) - Serve as a leader in implementing the integration of new products and sales strategies - Collaborate with other leaders across the Sales organization to create and optimize sales and sales engineering methodologies and procedures. - Ensure strong support for sales administration, product development, marketing communications, and market research - Coordinate necessary support to Operations areas through intradepartmental interface for smooth workflow and successful service delivery to customers   Minimum Requirements - Bachelor’s degree or equivalent combination of education and experience - 10+ years of relevant experience, with at least 4+ years in a formal people management role - Experience managing a sales territory with quota expectations - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com   Preferred Experience - Retail supply chain experience and/or BI background   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-7220
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 days ago(1/30/2023 1:25 PM)
SPS Commerce is growing- We are currently looking to add a Senior Business Development Representative (Senior BDR) to the retail sales team. This growth is due to territory expansion and current team member promotions. As a Senior BDR, you will work to create and uncover new sales opportunities through outbound prospecting within your assigned territory. You will have anywhere from 60 to 100 accounts that you will be working with at any given time. In this role you will partner closely with a team of Account Executives to build out a pipeline and identify opportunities. If you enjoy being in the front-end of the sales cycle, in a pure hunter type role, where you can use your positive attitude and energy to uncover opportunities within some of the most strategic and visible accounts for SPS, then this role is for you.    Does this sound like you?   - Initiative is in your blood. You are self-motivated, you get after it, you’re persistent, and have a resilient attitude. - You love the thrill of the hunt and making new customer connections. - Teamwork and collaboration. You’re a team player. You build relationships across the organization and enjoy working closely with your fellow sales colleagues to fill the pipeline with new sales opportunities- you look for ways to succeed together. - Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day to Day   This is an outbound/prospecting role focused on the retail, grocery and distribution markets. You will be researching the accounts in your territory, identifying change events or triggers that might lead to a business opportunity for SPS Commerce. You will prospect into various departments and contacts across each account to get engagement. Your goal is to generate new sales opportunities by sparking interest and gaining commitment from your prospect for a meeting with an Account Executive to explore how SPS Commerce can help them solve their business challenges.    - Maintain existing and establish new relationships within the prospect base through prospecting - Execute introductory and discovery calls with prospects to fully understand each organization's supply chain processes, challenges, initiatives, and change events - Aligning prospect's business pain with SPS Commerce solutions and gaining prospect interest to explore a partnership - Collaborate cross-functionally with internal teams to support the business relationship with the prospect and ensure proper execution of the sales strategy - Serve as a mentor to the Retail Development Manager assigned to the territory and collaborate to uncover new sales opportunities - Document key findings, progress, insights, and pipeline velocity in Salesforce.com Education and Experience   - Bachelor's degree OR some post-secondary education   - Minimum 5 years of sales, account management or outbound lead generation experience - Relevant work experience includes sales prospecting, account management, sales consultant, or related experience with documented performance levels meeting or exceeding sales plans - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Creative and adaptable improviser with an ability to work off-script when executing new approaches or responding to unforeseen obstacles      EOE including disability/ veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Job ID
2022-7211
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 4 weeks ago(1/5/2023 5:49 PM)
SPS Commerce is hiring! We are seeking a Manager II, Development for our VAN Operations team. The Manager II, Technology is responsible for a team of engineering professionals, all working in concert to deliver high quality products and technical services delivered to stakeholder expectations. The team will partner with other scrum teams in the SPS Technology organization. While working with this team the Manager II, Technology will be responsible for recommending short-term plans and trade-offs, deciding upon resource allocation, and project timelines to meet budget and schedule targets.   necessary for product roadmaps.    Does this sound like you? - You enjoy mentoring, leading and growing a group of talented engineers, while leading a group of cross-functional technical roles. - You have a Succeed Together mentality and consistently Get After It. - You enjoy partnering with internal stakeholders to deliver high-quality solutions to meet the needs of our end-customers. - You are a strong culture builder of quality and continuous improvement. Why work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day - Collaborate on team initiatives, ensuring team remains on track and accountable for commitments - Act as front-line management of 4-8 software and application development professionals - Partner with management team to define career development goals for the engineers on the team. Encourage team to grow and mentor team members and guide individual contributors in their career development using the career plan defined with Director - Foster a strong team morale in a fast-paced, action-packed environment. Mentor within and outside of core team. Coordinate training and documentation materials across the department. - Work in concert with other technology managers to make strategic decisions within the department - Facilitate the adoption of new technology advancements - Provide Development and support representation for the Communications, VAN & MFT related technologies Minimum Requirements - Bachelor’s degree AND 5 years of total experience or 7 years of experience - 2 years of management experience - Proven success developing talent and demonstrated experience working through others to complete work and resolve issues - Experience with and ongoing development using Kubernetes, CI/CD Pipelines and AWS     **EOE including veterans/disability** SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    
Job ID
2022-7191
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(1/26/2023 10:24 AM)
SPS Commerce is growing! We are looking to add a Project manager who is Obsessed with Customers and has a Results Matter mindset to join our Implementation Team. The Project Manager ensures quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You will work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. You will balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment.   Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies - You are collaborative and a great communicator, able to set expectations with teammates and customers - You are skilled at listening to your customers and suggesting solutions and products based on their business needs - You can creatively solve issues and bring forth new ideas - You are highly organized and comfortable working on fast moving projects   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   As part of the Supplier Enterprise team, you will be working with large, worldwide corporations on EDI solutions. Being some of our bigger and more sophisticated clients, they are larger in scope, higher in engagement and require from you first class customer service and strong project management skills.   You will be a key customer facing resource who may typically manage 25-30 projects depending on size and other factors.   You will interact with customers every day, continually working on new questions and issues as they arise, helping them find the best solutions for their business needs by providing project status updates. You will coordinate with cross functional teams across the customer's organization as well as cross functional teams across SPS, managing workflow, and documenting updates. - Proactively manage projects using critical project management skills - including but not limited to establishing scope of work and project plan and managing timelines for project tasks - Create and maintain project work schedules, track customer requirements and translate requests into project deliverables - Monitor work-flow requirements to meet timelines and quality expectations - Manage day-to-day project tasks for to ensure execution of retention initiatives - Proactively prioritize needs, effectively manage resources, and complete necessary tasks   Required Skills - Bachelor’s Degree or equivalent experience - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment   Preferred Experience - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Strong problem solving & analytic ability   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   *EOE including disability/ veteran*
Job ID
2022-7180
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis | CA-ON-Brampton
Posted Date 2 months ago(12/9/2022 5:24 PM)
  As an Application Engineer on the Corporate Applications Team, you will perform installation, configuration, administration, and tuning of software application products. Provide technical support and troubleshooting assistance on software application related issues for SPS Commerce's world-class SaaS platform. The Application Engineer is passionate about technology and works in a highly collaborative, fast paced environment with the desire for continuous improvement of systems, processes, and skills. The goal of these efforts is to ensure our corporate applications are available and meet the needs of the business.  These applications include but aren’t limited to email, phone, collaboration tools, issue tracking, and chat.  You are part of the team responsible for ensuring our applications meet their service level goals.   Why Join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - Excited about technology. Highly motivated. Self-starter  - Communication (verbal & written) and interpersonal skills  - Problem-resolution and decision-making skills  - Likes fast paced, action packed environment  - Ability to balance multiple projects concurrently  What is the day to day like?   As an Application Engineer you will perform installation, configuration, administration, and tuning of software application products. Provide technical support and troubleshooting assistance on software application related issues. Perform a range of system activities that support the SPS Corporate Application - Implement and support of a diverse set of business-critical communication and collaboration applications to ensure performance and functionality - Develop and enhance procedures to perform core system and application migrations, integrations, and upgrades - Partner with cross-functional teams and business units to develop, scale, and improve production applications and services, and alleviate manual processes - Monitoring and administration of applications to provide appropriate documentation, cross-training, and recommendations for future changes - Manage ongoing user and system support activity according to priority, including rotational on-call support schedule for critical systems - Collaborate with 3rd party software vendors on issue resolution and product enhancements - Act as an application technical subject matter expert where required - Conduct user acceptance testing of new or customized application modules to ensure applications meet specifications - Take initiative to identify, diagnose, and fix application issues   What Experience is required? - Bachelor’s degree in related field with 2 years of experience, or comparable work experience 5 years of relevant experience without a degree - Proficient with core Microsoft products and enterprise licensing practices (O365, Azure AD, AD, etc.) - Engineering and administration experience with O365/M365 services, including design, development, and implementation (SharePoint, OneDrive, etc.) - Experience in administering collaboration and telecommunication/telephony solutions, such as 8x8, Intercom, Slack, and Zoom - Ability to create strong relationships with teams to understand their needs and if your team is meeting them - Awareness of techniques to automate system administration functions - Strong teamwork, communication and coordination skills - Experience working with internal or external customers directly What experience is nice to have - Experience working for a Technology company - Experience working for a company with 2,000+ endpoints - Experience with Microsoft PowerApps   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran  
Job ID
2022-7143
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 24 hours ago(2/1/2023 1:10 PM)
Come join SPS Commerce as a Workforce Analyst on our Customer Success team!   In this role you will be responsible for the support of Contact Center operational functions that include forecasting, scheduling, and reporting of Key Performance Indicators for a multi-site, multi-skilled 24x7 Contact Center. You will implement best practices in workforce management to ensure consistent procedures and data-driven, timely decisions across inbound and outbound communications. You will identify and execute on measures to drive results, supporting and aligning efforts to meet the needs of the customer as well as the needs of the business. This is a great opportunity to join a growing and evolving team!   Does this sound like you? - You share our obsession with customers and are passionate about helping them achieve success. - You are analytical, data driven and thoughtful and like to see the impact of your recommendations on both our internal and external customers at a global level. - You possess a unique blend of the patience and empathy needed to provide great customer service, combined with the grit and tenacity required in an in-bound customer support environment - You have an investigative mindset and are adept at using multiple systems and tools to dig in to issues and identify the root cause. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day - Analyze contact volumes and patterns and ensure contact center staffing models include the accurate, updated information needed to meet planning and staffing requirements - Provide quality service through scheduling, rostering, reporting and modeling of current and future forecasts, ensuring the most effective use of workforce against Key Performance Metrics/Indicators - Capture, store and report on historical statistics (service levels, occupancy, forecast accuracy, etc.) - Provide root-cause analysis and business impact analysis for all performance variances - Identify contact volume trends and averages on a monthly, quarterly, and seasonal basis  - Monitor Contact Center tools for operational efficiency (telephone, chat and email) and proactively identify opportunities and assist in the implementation of system enhancements - Monitor real-time staffing and service, including analysis of real-time workload and contact routing to manage performance to service level requirements in a multi-site and multi-channel environment - Advocate for Customer Support Department in cross-departmental settings, both internally and externally, ensuring alignment to priorities and customer needs - Leverage industry leading processes and assist in identifying and leveraging technology needed to drive workforce decision-making that will enhance the overall customer experience Required Skills - Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, senior leadership, and executive levels - Ability to manage multiple programs/projects simultaneously; experience handling multiple tasks simultaneously in a fast-paced environment as an individual contributor or team member - Experience with forecasting, capacity planning and/or statistical analysis - Proficient in MS Word, MS Excel, MS PowerPoint - Strong analytical and problem-solving skills, with the ability to define problems, collect data, establish facts and draw valid conclusions - Strong attention to detail - Ability to work off-peak hours which includes evening, weekend and holiday shifts - Ability to work limited on-call shifts - Bachelor’s degree with 1 -2 years of experience, or 3-4 years of experience in Contact Center Workforce Management environment   Preferred Experience - Experience with Workforce Management tools in a Contact Center setting - Experience integrating multiple inbound channels (telephony, email, chat) with Workforce Management software   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-7133
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(1/24/2023 10:37 PM)
SPS Commerce is adding a brand-new position to our Retail Sales Team. We are hiring a Sales Manager for Revenue Pipeline Management to focus on our revenue pipeline for our Retail sales team. In this role you will partner with the Retail Enterprise Sales Leaders to drive desired results across the sales teams in securing Community Change Management and New Vendor Onboarding Programs. In addition, this individual will support leadership in working across the SPS sales team to drive a wide range of sales related activities, gather and analyze key insights associated with our Go To Market (GTM) strategies as well as identify and foster key initiatives across the team. This is a key role in helping us drive in our Journey to $1 Billion.   Does this sound like you? - You're a strategic thinker with proven strong leadership qualities. You have had experience in a sales leadership role, are passionate about Succeeding Together and a master at managing pipelines.   - You're passionate and a bit Obsessed with Customers. You are a good steward of the overall business. - You lead with integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, and customer engagement/support.  - Winning is in your DNA - you are competitive, you love to win and help others to win.    Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Responsibilities / Duties The Sales Manager for Revenue Pipeline Management will have the responsibility working with our Sales Teams in driving opportunities thru the pipeline from 5% to 100% close. You’ll partner with Retail Enterprise Sales leaders to drive desired results across the sales teams in securing new sources of revenue and programs and in additional run additional projects as needed. You’ll be part of the leadership team working to drive sales related activities, gather and analyze key insights associated with our Go To Market (GTM) strategies while analyzing the data and rolling up reports across the organization.   - Support Enterprise Team in securing Community Change Management and New Vendor Onboarding Program - Work with Account Executives to advance sales stages at 5% to improve pipeline management and increase Retail partnerships - Evaluate new and existing sales processes to maximize each stage of the sales cycle - Leverage sales stage analytics to drive accountability and pipeline health metrics to drive desired Account Executive behavior - Establish and maintain key performance indicators to ensure alignment and consistency tied to GTM strategies - Act as liaison between Training, Sales Operations and Product Marketing to support business execution of the Enterprise Retail Minimum Requirements - Bachelor’s degree and a minimum 8 years of relevant experience; a Master’s degree and 5 years of experience; or equivalent combination of education and experience - Demonstrated experience in all stages of the sales pipeline, pipeline health metrics/analytics, the essentials of forecasting accuracy and understanding of what it takes to navigate the final stages of a sales cycle - Strong analytical acumen to drive key performance metrics - Experience leading projects or initiatives, and driving them to completion - Demonstrated experience working with leaders/executives - Strong listening, collaborating, multi-taking, and presentation skills    Preferred/Nice to have Requirements   - Experience in sales, sales management, marketing, business administration, retail systems, and/or supply chain - Education in Business, Marketing, Sales Management, Retail Operations or Supply Chain   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/ veteran
Job ID
2022-7132
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 months ago(10/21/2022 5:46 PM)
SPS Commerce is growing! We are looking to add a Consultant I to our Customer Success team. As an implementation consultant you believe in collaboration and teamwork. You demonstrate a high level of urgency and are naturally curious and take initiative. In this role you will use your project management skills and technical aptitude to work directly with external customers and internal partners. If you pride yourself on your communication skills, ability to develop solutions and get things done and want the challenge of working with retailers of all sizes across the globe, then this is the role for you.    Does this sound like you?   - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.    Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.   Day-to-Day As a Consultant I you will work among a team of professionals responsible for developing standardized solutions for our customers.  You will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, you will also manage escalated events as appropriate.  - Install, upgrade, test, and configure systems as part of completing implementation project. - Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Keep customer and other stakeholders informed of project progress. - Perform post-sale initial technical implementation of technology products. - Conduct tasks and assignments as directed - Work under moderate supervision with some latitude for independent judgment. - Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved    Minimum Requirements   - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills.   Preferred Experience   - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules to produce desired results - A balanced mix of skills: driver and facilitator, tactical leader and doer   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including veterans/disability**
Job ID
2022-7115
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 4 months ago(10/10/2022 9:36 PM)
Here atSPS, we believe every employee makes a difference. We strive to ensure every employee has the tools, resources, and training to explore new ideas and execute them. Our continued success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Why SPS? In our industry, consumers are pushing retailers to evolve like never before. Empty shelves, late shipments and incorrect images online don’t work for today’s shoppers. #TeamSPS is addressing inventory, supply chain and sales challenges for today’s leading and emerging retailers. If this sounds exciting to you.. Read on. In our continued fast paced, high growth environment, we are excited to bring on an Assistant Controller, reporting to the Vice President, Corporate Controller.   Highlights of this role include: The Assistant Controller will be responsible for managing global accounting operations, SOX/internal controls, commissions payment and reporting,  and shared services; ensuring the integrity of the Company's financial data and reporting; enforcing the corporate accounting policies and procedures with GAAP and SEC requirements; driving continuous improvement and development of the financial staff and processes; and teaming with  senior team members to continually evaluate and provide strategic business insights across SPS Commerce. By working collaboratively with the finance team, and own team, will ensure appropriate accounting and financial reporting, assuring a sound internal control environment, and providing critical accountability and guidance for operational finance leadership across the organization.   Essential Responsibilities/ Duties: - Provide leadership and coordination over the global financial close and related processes - Ensure Company accounting procedures and policies conform to generally accepted accounting principles - Be a strong steward of the general ledger and other pertinent financial systems - Ensure that an adequate system of internal controls surrounding the Company’s financial reporting is in place and effectively operating - Provide leadership and input to Company-wide and Finance key initiatives as well as any strategic-related transactions, partnership, and other external relationships - Enhance the financial performance of the Company by analyzing and interpreting financial data and reporting to senior management - Lead financial system improvements to ensure the accuracy, timeliness, and availability of financial reports for use by the business - Oversee and enhance a complex commissions accounting, payment and reporting function - Provide leadership to global payment processes, including accounts payable and expense reimbursement teams - Develop future financial and controllership leaders through talent development, training and mentoring of individuals, as well as staffing and recruiting of necessary skill sets - Drive a strong controllership mindset throughout the corporation by providing appropriate financial support in the attainment of operational goals and objectives - Oversee the coordination of work performed by the Company’s external auditors and monitor and resolve issues promptly - Oversee worldwide consolidation for accuracy, timeliness, and efficiency - Play a role in execution of new business opportunities for the Company, including evaluating the potential accounting implications for new initiatives including partnerships, development collaboration arrangements, minority investments and M&A activity Minimum Requirements: - Bachelor’s degree in Accounting, or Finance, or a combination of equivalent education and experience - 5+ years of leadership experience - 12+ years of progressively responsible accounting experience - Strong knowledge of accounting standards such as GAAP and IFRS - Experience in a large public accounting firm and/or a public corporation - Dynamic people management and mentoring skills - Project management and/or experience leveraging technology to drive process improvements and efficiencies - Excellent organizational and problem-solving skills and strong attention to detail - Strong oral and written communication skills - Passionate about meeting the needs and expectations of a customer - Bias for change with demonstrated experience and successes in change management - Astute at making financially sound decisions - Experience managing third-party vendors - Proven competence with Microsoft Office (Word, Excel, PowerPoint, and Outlook)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran       
Job ID
2022-7086
Category
Finance & Accounting
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 months ago(10/24/2022 6:09 PM)
SPS Commerce is growing- We are looking for a Senior Accounts Payable Analyst (Sr. AP Analyst) to join our Finance team. As a Sr. AP Analyst, you will be responsible for processing invoices, understanding various expense types, coding invoices, maintaining the AP inbox, and responding to various stakeholders both inside and outside of the company. If you are looking to join a highly collaborative team, where you will gain exposure to other areas of finance while working at a high-growth company, then this is the role for you.   Does this sound like you?   - Teamwork and Collaboration. You excel at developing and fostering relationships with internal teams and customers - Fast paced, dynamic work environments are where you thrive. You are highly organized and comfortable working on several priorities at once. - You pride yourself on your communication skills and ability to set expectations with teammates and customers   Why SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.    The Day-to-Day   The Senior Accounts Payable Analyst is responsible for expenses, expense reconciliation, forecasting for non-personnel expenses, variance analysis, business support, monthly journal entries, weekly check runs, and assisting with audit requests and internal financial reporting. In addition, this role will share responsibility for the corporate credit card program and processing expense reports.   - Review invoices for approval, assign accurate and appropriate coding, maintain vendor records, and ensure timely recording of expenses in Microsoft Navision - Manage vendor and employee inquiries - Gather documents necessary to set up new vendors and update master vendor data - Maintain Accounts Payable inbox daily to ensure timely processing of invoices - Obtain appropriate authorizations for payment for all invoices - Assist with annual and quarterly audits with public accounting firm - Perform ad-hoc accounting projects and other responsibilities, as assigned - Process Purchase Orders and corresponding invoices   Education and Experience   - Minimum 3 years of related experience; or equivalent combination of education and experience - Strong Excel skills and a working knowledge of Word, Outlook, and PowerPoint - Experience with Concur highly preferred - Experience with Navision ERP highly preferred - Understanding of controls around AP and cash - Experience with coding invoices - Team player attitude with a commitment to providing outstanding service to internal and external customers     EOE including disability/ veteran   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. 
Job ID
2022-7081
Category
Finance & Accounting
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 months ago(12/8/2022 11:31 AM)
  Here atSPS, we believe every employee makes a difference. We strive to ensure every employee has the tools, resources, and training to explore new ideas and execute them. Our continued success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   In our continued fast paced, high growth environment, we are excited to add a new Lead role in our Learning & Organizational Effectiveness team.  - Highlights of the Organization & Leadership Development Lead Role: - Provide talent and leadership development and strategic and operational support for all  priorities to ensure strategic initiatives drive improved performance and organizational business results. - Opportunities to lead strategic transformational OD projects with leadership. - Accountable for SPS’ approach to succession and talent reviews, assessments, enterprise-wide people manager and leadership curriculum and people manager onboarding. - Provide grounded research and industry best practices to establish and drive a multi-year leadership development strategy. - Requires deep working knowledge of organization development, process consultation, change management, talent management, succession planning, leadership development, individual and organization assessment, facilitation, change management and learning and development. - Critical in shaping the OD/talent/leadership development solutions that enable the success and achievement of business objectives as SPS grows and evolves.    Why SPS? Consumers are pushing retailers to evolve like never before. Empty shelves, late shipments and incorrect images online don’t work for today’s shoppers. #TeamSPS is addressing inventory, supply chain and sales challenges for today’s leading and emerging retailers. Forge your path by joining our global team and unleashing your talents.     Essential Responsibilities / Duties - Drive organization transformation through various OD projects from opportunity identification and needs assessment through the development and implementation of practical solutions. This includes partnering closely with executive leaders and HRBPs as well as managing internal or external third parties/resources to deliver the work. - Design, plan and deliver SPS leadership development strategy including competency model, talent review process, succession planning and leadership development programs and solutions, focusing on strengthening leadership capability and readiness, new leader onboarding and accelerating leadership development at selected organization levels. - Assess and analyze the company’s leadership performance gaps and capability needs based on current and future strategic plans. Design, curate and deliver impactful learning and coaching that closes leadership gaps and builds a solid base for future growth. - Design executive development solutions using a wide range of development strategies (assessment, formal learning, experiential learning, coaching, personalized development, etc.) - Serve as ongoing coach and advisor to the HRBPs and business leaders to scope and solve OD challenges. - Provide Organization and Leadership Development expertise and thought leadership. Stay abreast of new learning in the field while proactively applying innovative solutions that improve the organization and achieve breakthrough results. - Possess leadership acumen to establish strategic partnership with top company executives and HR leaders by successfully understanding business priorities, developing, and implementing strategies to achieve business outcomes. - Ensure diversity, equity and inclusion is appropriately and consistently integrated across all people manager and leadership development programs and practices.   Qualities - Professional experience, executive presence, maturity, and judgment to gain credibility and respect among executive leadership team - Experience developing customized and pragmatic approaches that leverage and complement the business culture of the organization versus favoring a particular academic approach - Demonstrated thought leadership creating leadership development programs using design principles and blending learning strategies in a progressive, high bar for talent environment - Ability to develop a vision and strategy while working in a hands-on, collaborative manner - Comfortable with ambiguity; navigates confidently; adapts to change - Strong measurement bias and the ability to translate leadership development and talent activities into measurable outcomes Minimum Requirements - Bachelor’s degree in related field or equivalent work experience. - 10 or more years of experience in OD, leadership development or consulting. - Demonstrated business acumen and knowledge of organization development and leadership development trends and practices. - Sound understanding and demonstrated application of Organization Design, Change Management and Team Effectiveness practices and tools. - Previous experience leading transformational OD projects.  - Strong project management, coaching and consulting skills. - Demonstrated competency in group facilitation, coaching, team building, conflict management and problem solving. - Experience using OD tools and models in a practical, non-technical way that solve business problems. Preferred Experience - Masters degree or advanced studies in Organization Development/Behavior, Organizational Psychology, or Human Resource Development. - Certification in Crucial Conversations, Insights Discovery, EQ-I or other development solutions. - Experience working in a high growth, distributed environment. - Experience building scalable talent and development programs capable of growing with an organization SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2022-6981
Category
Human Resources
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(1/9/2023 7:38 PM)
Customer Support Opportunity    SPS Commerce is hiring Associate Customer Support Analysts to join our team in Minneapolis! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.     Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes. Why SPS?   We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 87th consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - A combination of 5 years of post-secondary education and work experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Ability to work off-peak hours which includes some evening shift work SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                EOE including disability/ veteran
Job ID
2022-6921
Category
Customer Success
FTE Status
Full-time

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