Early in Carer Opportunity - Spanish Speaking   Hola! SPS Commerce is looking for Spanish Speaking Community Account Executive to join our team.  in this role you will spend approx 25% of your day using your Spanish communicaton skills. This is a great role to start a sales career path.  In this role is where you will learn our proven sales cycle, engage our customers and understand the full suite of SPS product offerings.  Start your SaaS (Software as a Service) career with the company who is #1 in their industry and the top software company in Minnesota.   The SPS Community Team helps our Retail partners and their Suppliers with the data needed to improve supply chain collaboration and create an efficient replenishment order process. Our Community solution delivers much more than B2B integration. We automate information exchange among Retailers and their Suppliers to streamline replenishment and fulfill orders profitably.   If you are looking for your first professional sales job, just graduated or looking for the right role to kick start your professional sales career in 2023 AND you're proficient in the Spanish language, we want you to apply!    Does this sound like you? - You are fluent in Spanish, written and spoken language.  - You're known to be goal oriented and understand what drives results. - You're skilled at engaging with others, like to use data and information to influence others to take action. - You have a competitive edge, love solving problems, and can work productively within a team setting. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   This position is for an "early in career" sales professional - whether you're transitioning to a new career or if you're just starting your first professional endeavor, start your path here at SPS!  This role will give you great training and exposure to sales in a cloud SaaS company. This team calls on the SPS Community Network based on warm leads from our current Retail partners. The leads come to you!  - Investigate prospective clients current environment through inquisitive and exploratory questions. - Drive adoption and upselling of our solution with trading partners by promoting a suite of services. - Uphold the integrity of our Retail customers and their programs by working as a consultant to the Suppliers of our Retailers.  - Collaborate cross-functionally with account teams to maximize upsell to Suppliers (small, mid-size and enterprise level businesses). - Work through objections prospective clients may have, and effectively communicate their message to the Retailer. - Maintain customer satisfaction throughout the Sales cycle: this includes responding in a timely manner and working effectively with your SPS account team. Required Skills - Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of work experience. - Fluent in Spanish - written and verbal - Excellent communication and customer service skills with demonstrated ability to work effectively in a team environment. - Process focused with close attention to detail.  - up to 1 year experience selling (outside sales, inside sales, retail sales, telemarketing) preferred or nice to have but not required.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/ veteran

Come help us continue our winning streak! SPS Commerce is looking for a facilitation-focused Senior Sales Trainer to join our team of experienced trainers. In this role, you will be responsible for delivering training to new sales hires, as well as refining and enhancing the sales techniques for our more seasoned sales reps.     Does this sound like you? - Facilitation is your thing. While you understand and respect content development and instructional design, you prefer training delivery. - You're known as a dynamic presenter. You have the energetic style necessary to keep sales reps engaged in learning, and can adapt your approach to accommodate various learning styles.   - You have strong organization skills and the ability to balance competing priorities to meet goals. Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day  This facilitation-focused Sales trainer role will be responsible delivering training to new Sales hires, refining and enhancing the sales techniques for our all sales reps; creating, designing, and implementating sales training materials and facilitation of the content.   - Deliver trainings for the classroom and online learning environments (Majority in person) - Learn and understand the SPS Sales Model - Improve training effectiveness by providing readily available support; integrating support with routine job functions - Enhance job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks and participating in professional organizations - Proactively motivate, coach, and provide feedback - Remain current on existing markets and regulations that may affect organization's product and/or sales process - Translate, simplify, and clearly communicate changes for products/technology into relevant training material, providing guidance to Sales employees on how to explain complex product information to non-technical audiences - Focus on delivering results through innovation and action - Obsessive and unwavering commitment to empowering sellers - Strong sense of urgency and personal accountability, not afraid to get hands-on - Understand and utilize A.D.D.I.E. Training Method - Ability to prioritize workload and optimally balance competing priorities in order to meet goals - Aid in and/or act as a project manager for the architecture of sales training programs such as employee on-boarding, product knowledge, and sales methodology - Influence, advise, and align with the Sales Leaders, Sales advocates, and other key stakeholders - Strong sense of urgency and personal accountability, not afraid to get hands-on What skills and experience do I need: - Bachelor’s degree or equivalent combination of experience and education - 5+ years related experience in a corporate training environment with a focus on facilitating training to Sales individuals and teams - Direct experience supporting a complex Sales organization - Ability to adjust training techniques to accommodate various learning styles - Excellent written and verbal skills/ability to communicate well across diverse teams - Must be a dynamic speaker with proven ability to ensure participants are engaged - Strong leadership ability to motivate teams and produce quality results - Experience working in a technology organization and a high growth environment - Highly organized and outcome-driven with the ability to meet project milestones and deadlines while working on concurrent projects and juggling multiple priorities - Commitment to a collaborative environment with professionalism, integrity, passion, and accountability     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. **EOE including disability/ veteran**    

SPS Commerce has an exciting opportunity for a Project Manager on our NetSuite ERP Implementation Team! We are looking for a team member who is Obsessed with Customers and has a Results Matter mindset to join us as we Lead the Way!   The Project Manager is a member of the Integrated Implementation team and leads team members to implement SPS Commerce services and products for clients. Responsibilities include monitoring teamwork flow including multiple functional areas to ensure project delivery and quality standards are met. They are a point of contact for the team and demonstrate comprehensive understanding of projects/products offered.   This position is based in Minneapolis, in a flexible hybrid schedule   Does this sound like you? - You are known for your communication skills and ability to manage projects and deliverables internally and externally - You can hold business critical conversations with clients, while maintaining the relationship and earning their trust - You have experience with managing software implementations from the moment the contract is signed until they are fully deployed Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? You will own a portfolio of projects, driving them from contract signature to project closure.  You will work with and influence upstream/downstream partners (within and outside Implementations) to ensure successful broader service delivery. You’ll provide leadership to the project team and for the efficiency and effectiveness of projects for a given service delivery area.  The day-to-day will include regular collaboration with multiple teams across SPS. - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support. - Create and maintain project work schedules, track customer requirements, and translate customer requests into project deliverables. - Coordinate delivery aspects of the implementation project to ensure deliverables are completed on time while managing project risks and issues - Define and communicate expectations for productivity and quality measurements by maintaining consistent processes across the team and organization - Demonstrate the ability to apply technical, professional, or product expertise to real work situations - Complete post-project analysis and drive positive project outcomes, team results and effective change management - Own a portfolio of projects while working with limited supervision. What experience is required?   Project Manager: - Bachelor’s Degree and 2 years of project management experience or 5 years experience and no degree - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment What experience is preferred? - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation. - Experience developing processes and managing projects in a technology-based service organization desired. - Demonstrated ability to lead teams and achieve goals without direct authority over personnel. - Supply Chain Experiences - EDI or ERP experience or Order to Cash process for suppliers - NetSuite - nice to have SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**

Forge your path on our Learning and Organization Effectiveness Team!  We are excited to add a Senior Learning & Development Consultant.  This role within our Human Resources business will be responsible for designing, developing, and facilitating training programs to improve employee performance and ensure organizational productivity. This role collaborates across the organization to identify training solutions and delivery methods to achieve individual business unit and organizational goals. This will be a hybrid role focused on instructional design/eLearning development and facilitation (virtual and onsite at our Minneapolis HQ).   Does this sound like you? - Results matter and you hold yourself to a high standard of performance.  You thrive in an environment of collaboration and succeed together values. - You are in constant pursuit to know more to be more and believe we create our own opportunities for innovation.  - Demonstrating a sense of urgency and commitment to getting things done, and getting things done right, matters to you.  Day to day:   Essential Responsibilities / Duties - Partner with HRBP and business unit leaders to understand their business needs for increased people effectiveness and translate them into effective, practical, and timely learning and organization development solutions - Use consultative and strategic questioning to analyze the needs and performance gaps of stakeholders - Develop and deploy learning and development projects from needs assessment through the implementation of practical solutions, including managing internal or external third parties/resources to deliver the work - Design and deliver training for classroom and online learning environments - Establish program metrics to measure program effectiveness - Oversee and manage projects of large and/or complex enterprise-wide initiatives such as leadership development programs, engagement survey, or similar projects - Prepare frequent communication for the organization regarding programs and content - Serve as facilitator for company-wide learning and development programs or meetings - Serve as internal coach for high potential organization leaders - Maximize effectiveness by researching training methodologies, learning tools, organization development and other best practices research Minimum Requirements - Bachelor's degree in human resources, organizational development, instructional design or closely related field and a minimum of 8 years of learning and development experience; or a Master's degree with 6 years of experience; or equivalent combination of education and experience - Sound understanding and demonstrated application of adult learning principles, instructional design and organization effectiveness practices and tools - Demonstrated business acumen and knowledge of human resources management trends and practices - Ability to think strategically and bring a long-term perspective to issues, using sound business judgment - Must be able to “connect the dots” between processes to achieve overall objectives - Can visualize, influence, communicate and implement learning and organization development solutions that will support business goal achievement - Strong project management, coaching and consulting skills - Demonstrated competency in group facilitation, coaching, team building, conflict management and problem solving SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

SPS Commerce has an amazing Sales team, and they are looking for great talent to help fuel our forward momentum with our Analytics Product.  In this quota-carrying and fast-paced role, The Analytics Account Executive will continuously seek net new business derived primarily from outbound prospecting, territory management, and periodically going onsite. This position will pull in resources from the sales engineering team and work to transition business to our implementation team. Once a new customer is onboard, this account will remain as part of the territory for possible upsell. SMB customers are constantly expanding and changing, so their needs change as well. In this role, the Analytics Account Executive will grow business with a constant mix of new and expanding clients with a strong emphasis on net new customer acquisition.   Does this sound like you? - You enjoy the full sales cycle, including prospecting.  You're willing to be bold and have a solid streak of resilience.   - You're known for your ability to influence and problem solving.  You are gifted in the art of communication and have a high technical aptitude. - You're a team player - you love to gain success through the support of others and you love helping others succeed. Why Join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   · Drive a prescriptive sales process and manage a defined sales territory (e.g., identify, develop, and close new business opportunities) · Prospect for new clients through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively · Collaborate with an account team to understand and leverage existing SPS relationships while cultivating a culture that grows together and aligns with SPS Values · Maintain customer satisfaction; respond to customers in a timely manner; ensure the customer has proper alignment with Customer Success · Maintain a rolling 90-day pipeline to meet or exceed ARR quota · Nurture prospects and current customers; cross-sell and upsell existing subscribers · Document key findings, progress, insights, and pipeline velocity in Salesforce.com   Required Skills   · Bachelor’s degree AND 2 years of relevant work experience OR some post-secondary education AND 3 years of relevant work experience · Relevant work experience is defined as 2+ years of sales experience with a minimum of 1 year in a commission-based sales role · Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content · Demonstrative behaviors around integrity, relationship building, and leadership expectations   Preferred Experience · 2+ years of sales experience with a minimum of 1 year in a commission-based hunter sales role preferred · Proven aptitude for sales: bias toward action, engaging, resilient, listener, curious, grit, gumption · Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

SPS Commerce continues to thrive and we are looking for a Technical Account Manager (TAM) to join our Community team!  As a TAM, you will drive confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lay the foundation for business value realization. Utilizing insights and trends, they consult on best practices on how business process changes should be handled and proactively prescribe enhancements to a customer’s solution. If you are looking for a role where you can elevate the customer experience by advocating for continuous improvement efforts, then this is the role for you.   Does this sound like you? - You can practice the subtle art of influence, gaining support and commitment from both internal and external stakeholders. - Initiative is in your blood. You have a demonstrated success analyzing situations and developing recommendations and action plans. You don’t stop until the job is done. - Fast-paced work environments are where you thrive. You can work with minimal supervision, while taking initiative and setting priorities for yourself daily. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   The Technical Account Manager (TAM) will build and maintain collaborative, strategic relationships with suppliers, buying organizations, and internal SPS stakeholders. As a TAM you will elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects.  - Build and maintain collaborative, operational relationships with suppliers, buying organizations, and internal SPS teams - Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects - Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends - Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities - Maintain appropriate communication with key stakeholders in account portfolio, including facilitation of business reviews - Reduce demand for support through proactive customer engagements, data monitoring and increased success rates - Act as a technical elevation point of contact for designated accounts and coordinate with internal teams to reach issue resolution   Minimum Experience - Established experience as a high performing contributor with a minimum of one year in an Associate TAM role, or Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience - Ability to work successfully with key stakeholders across all levels and functions - Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the organization both internally and externally - Strong project leadership, analytical and quality improvement skills. - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment. - Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work. Preferred Experience - Advanced knowledge of SPS Commerce programs, systems, and processes   EOE including disability/veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

**Hybrid Role in Minneapolis, MN**      We have an open Associate Business Analyst role available in our TPD team.  Trading Partner Development is responsible for owning the maps and forms that are used to transform the data our customers use to exchange information with their trading partners. These maps are built with the intent to be used by multiple customers to fulfill our commitment to multi-tenancy. This group designs, develops, tests and conducts ongoing maintenance on these maps and forms.   Why work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You are detail orientated, you're curious about how things fit together and like to put together the puzzle and problem solve.  - You're flexible and can adapt to changes easily. - You have a high-level understanding of the retail supply chain.  The day-to-day   The Associate Business Analyst I is responsible for contributing to the development cycle of SPS products and services in the Trading Partner Development’s Network team. This includes managing the initial design/build, ongoing changes, and bug fixes as necessary. This person will contribute to a range of design-related activities, producing an internal, retailer-specific, “design” artifact.  - Consults with external retailers to determine business requirements and translates these into SPS canonical language. - Designs and maintains retail-specific products for vendor communities through a combination of analysis of retailer and industry requirements and interpretation of EDI strategies and execution of service. - Responsible for overseeing delivery through the mapping, testing, datacenter setups, connectivity, regression testing, and any additional retail-specific data (e.g. location information). - Collaborates with other team members and other areas within the company (across the Customer Success and technology organizations) to support SPS Commerce’s strategy and process. - Ability to view each task holistically based on potential impact to multiple products, customers, etc. - Responsible to maintain timely ongoing maintenance and bug fixes of team products. - Knowledge of SPS Commerce products and processes is preferred. Required Experience/ Skills - Some post-secondary education - 2-4 years of business experience, with a strong technology understanding. - Experience working with EDI. - Ability to adjust quickly to changing priorities and deadlines - Strong oral and written communication and interpersonal skills - Supply Chain Management experience highly desired but not required - Agile Methodologies experience highly desired but not required - Experience with XML and XML schemas a plus   **EOE employer including veterans/disability**

SPS Commerce is growing- We are looking for an Implementation Specialist/Consultant to join our Mid-Market Retail Delivery team. As an Implementation Consultant you believe in collaboration and teamwork. You demonstrate a high level of urgency and are naturally curious and take initiative. In this role you will use your project management skills and technical aptitude to work directly with external customers and internal partners. If you pride yourself on your communication skills, ability to develop solutions and get things done and want the challenge of working with retailers of all sizes across the globe, then this is the role for you.   Does this sound like you?   - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.   Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.     Day-to-Day   The Implementation Specialist/Consultant works in a team of professionals responsible for developing standardized solutions for customers while ensuring the overall success of the implementation. They will be responsible for verifying the quality of the customer’s technical solutions and trading partner products. In addition, they will be responsible for tracking, identifying, and communicating defect trends to the corresponding teams for resolution.   - Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events, managing all escalated events appropriately, when necessary.  - Execute installation, upgrades, testing, and system configuration as part of completing implementation project.  - Perform post-sale initial technical implementation of technology products.  - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.   - Keep customer and other stakeholders informed of project progress.  - Conducts tasks and assignments as directed. Works under moderate supervision with some latitude for independent judgment.  - Track progress of Implementation project(s).  Ensure deadlines are met and scheduling issues resolved.      Education and Experience   Consultant I  - High school diploma or Bachelor's Degree - Minimum 2 years of related experience - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills.  Consultant II - High school diploma or Bachelor's Degree - Minimum 3 years of related experience - Ability to apply, test, and re-configure data rules to produce desired results.    Preferred Experience   - Prior ERP, SaaS, EDI, integration, implementation and/or configuration experience  - A balanced mix of skills:  driver and facilitator, tactical leader, and doer.  - Familiarity with XML a plus.  - Experience with file formats, text editing and data mapping tools.  - In-depth knowledge of mapping tools and functionality.   EOE including disability/veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   

SPS Commerce is hiring an Inbound Sales Representative to help us manage and organize our Inbound Leads. This team sits within our Sales Operations team and will work closely with different sales team and plays the critical role of qualifying and distributing leads.   Does this sound like you? - Do you have a natural talent and inclination to rapidly connect with potential or current customers to quickly build trust and provide an outstanding initial impression? - Are you able to work independently, are full of internal drive, and like to work towards team and individual metrics?   - Do you like working in a close-knit team with frequent collaboration and more of a supportive culture? Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   An Inbound Lead Generation Representative is responsible for engaging with prospects and customers (via phone, chatline, and queue) to generate new and expansive sales opportunities through organic inbound inquiries and marketing-driven inbound campaigns. The primary objective is to connect qualified prospects with respective sales account team members allowing them to further the sales cycle. This role will be expected to consistently meet monthly sales goals, as well as accurately notate activities in Salesforce.com in a concise and comprehendible manner.  - Qualify sales leads into opportunities from various inbound marketing programs and involve the appropriate team(s).  - Utilize internal and external data resources to conduct research on organizations and contacts to help drive quality of new sales opportunities.  - Uncover needs and determine, in consultation with the prospect, mutual fit with SPS and best solutions for each account.  - Meet response SLAs and utilize exceptional time and organizational management skills.  - Utilize Salesforce.com to accurately track activity, update lead, account, and opportunity information, as appropriate.  - Assist in the development of best practices within the lead generation sales process.  - Maintain strong knowledge of the SPS services to maximize cross-sell opportunities.  - Collaborate internally with sales, marketing and customer success teams to improve the customer journey.    Required Skills - Bachelor’s degree and 1+ years of relevant experience OR a combination of some post-secondary education plus 3 years of relevant work experience  - Previous experience in a sales or customer service focused role.  - Capacity to absorb complex information and apply it accurately and quickly.  - A knack for conducting independent research and data mining.  - Goal and results oriented.    Preferred Experience - 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing)   - Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships required.  - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com  - Experience in technology, retail or equivalent industry with high degree of complexity. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

SPS Commerce is growing- We are adding a Senior Financial Analyst (SFA) to our Finance team, who is eager to use their financial expertise to drive strategic business decisions at a company who is on a significant growth journey. In this role you will be the lead Finance business partner for our G&A business units working closely with senior management (including our CFO) and departmental owners in the development of operational metrics/KPI’s, forecasting / budgeting, month-end activities, initiatives, and reporting. This role will also support our FP&A system – Anaplan -- getting exposure to all aspects of our financial reporting dynamics, as well as be a key leader to ensure FP&A processes are successfully executed. If you are looking for a role where you get to bring data to life while having direct impact on the company’s growth trajectory, then this is the role for you.     Does this sound like you?    - Teamwork and collaboration. You excel at building relationships and coming to the table with fresh ideas and out-of-the box solutions- you are always looking for ways to succeed together.  - Initiative empowers you. You successfully analyze complex problems and develop solutions. You don’t stop until the job is done.  - You strive to Know More to Be More. You are inquisitive, detail-oriented, creative and analytical.  - Fast-paced, dynamic work environments are where you thrive. You are highly organized and good at setting priorities.    Why SPS?     We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to collaborate better with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.      At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.     Careers don’t just grow here; they are made here.      The Day-to-Day    The Senior Financial Analyst will need to successfully collaborate and partner with aligned business unit(s) to understand their business and provide various analytic support. In this role, your ability to perform financial analysis to make sense of data from various sources and provide key insights and recommendations, obtaining the necessary data and information to ensure complete, timely and accurate analysis of financial information, and processes in a proactive and effective manner will be key to your success.     - Lead finance business partner on all strategic priority analyses - Own forecasts, including variance and trend analysis for Finance, Legal, and HR business units - Complete month-end processes - Effectively communicate/present results of analyses with recommended courses of actions - Collaborate across business units within SPS; be a proactive business partner - Support and work directly with the management team in the analysis and monitoring key financial statistics and analytics - Contribute to the identification of opportunities and actions to improve financial performance through creation of financial reporting and analytic tools - Apply strong financial modeling skills to various business projects - Own key responsibilities in our FP&A tool for our team - Represent Finance in data transformation and standardization efforts - Demonstrate ethical responsibility, personal accountability, and responsibility for the integrity and reliability of data, modeling, and reporting - Lead and/or provide expertise to ad hoc projects and analysis as required; ROI modeling, etc.   Education and Experience    - Bachelor's degree and a minimum of 5 years of related experience; a Master's degree and 3 years of experience; or equivalent combination of education and experience - Advanced Excel skills - Demonstrated technical proficiency with financial planning and reporting software (e.g., Anaplan, Power BI, Cognos, Essbase, Business Objects, or Salesforce) - Ability to rapidly develop a strong understanding of internal data sources- accessing, analyzing, and addressing specific questions with relevant data in an expedited manner     EOE including disability/ veteran   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. 

SPS Commerce growing- We are searching for a Senior Financial Reporting Analyst, who is eager to use their financial expertise at a company who is on a significant growth journey. This opportunity is perfect for someone who’s looking to move out of public accounting and grow their career or someone who already worked in financial reporting and wants to continue to develop those skills with a dynamic industry leader. You should have a strong interest in SEC reporting. The Senior Financial Reporting Analyst will partner across the Finance organization to support the Company’s external financial reporting requirements. This role will continue to drive the modernization and scaling of the overall reporting environment, as well as improving existing processes to make them more efficient and reliable.   Does this Sound Like You?   - Teamwork and collaboration. You excel at building relationships and coming to the table with fresh ideas and out-of-the box solutions- you are always looking for ways to succeed together.  - Initiative empowers you. You successfully analyze complex problems and develop solutions. You don’t stop until the job is done.  - You strive to Know More to Be More. You are inquisitive, detail-oriented, creative and analytical.  - Fast-paced, dynamic work environments are where you thrive. You are highly organized and good at setting priorities.    Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.    The Day to Day   The Financial Reporting Senior Analyst will partner across the Finance organization to prepare financial statements and other disclosures for SEC reporting. This role will assist in improving existing processes to make them more efficient and reliable. Additionally, this role will execute on Finance projects and have the potential to assist in technical research. Essential responsibilities include:   - Prepare SEC financial statement reports (10K/Q/Proxy), on a quarterly and annual basis - Support Investor Relations document and process (Press Release) - Partner with account owners and other teams to enhance current process and accuracy of financial and non-financial information - Utilize and optimize tools available to assist in the reporting process, such as Workiva (reporting/filing tool) and Microsoft BC (ERP) - Research technical accounting matters, as needed - Assist in maintaining and tracking accounting policies and significant accounting transactions - Fulfill external audit requests - Be a proactive business partner to other departments within the organization by providing accurate and consistent reporting - Execute on non-recurring financial projects, as needed   Education and Experience   - Bachelor's degree and a minimum of 5 years of related experience; or a Master's degree and 3 years of experience; or equivalent combination of education and experience - Understanding of Financial Reporting, including SEC regulations and underlying GAAP accounting - Previous public company Financial Reporting experience as either an auditor or an employee of a publicly traded company preferred - CPA (active or inactive) preferred - Experience with the existing applicable SPS software technology stack, including Workiva, Business Central, BlackLine, and/or Intelligize preferred     EOE including disability/ veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

SPS Commerce is growing- We are searching for a Customer Support Manager to join our customer support team. In this role you’ll be leading a team of first responders, solving problems for our customers so they can focus on what they do best. You’ll use your knowledge of and passion for customer support to help the team deliver an exceptional experience. Partnering with teams across SPS Commerce you’ll work collaboratively to drive continuous improvement in the customer journey. We have recently launched a strategic initiative to transform the support experience for 2023 and beyond, aligning best practices and knowledge, anticipating customer needs at scale, and evolving to deliver more proactive customer support. If you’re looking for an opportunity to join and lead a growing and dynamic team where you can drive people, process, and technology changes in pursuit of exceptional customer experience, then this is the role for you.   Does this sound like you?   - You would consider yourself an Implementor– you know how to prioritize tasks, escalations, people, and projects simultaneously while focusing on tight deadlines and foreseeable goals. - Team Focus and culture is important to you – you work to maintain a team environment as a leader that is inspiring, nurturing, and collaborative while developing and growing talent. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.   Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.   The Day-to-Day   The Customer Support Manager leads a team of individual contributors working to provide root cause resolution for customers within a given Customer Segment. This role is responsible for customer satisfaction and managing key performance indicators (KPI) across their designated customer base. The Customer Support Manager is accountable for hiring, coaching and the development of the members of their team, teaching and practicing the core values of SPS, and ensuring customer centricity within their scope.   - Creates and fosters an environment that encourages career development and employee engagement - Develop monthly, quarterly, and annual team goals and action plans - Ensures clarity surrounding team goals and priorities to achieve KPIs - Acts as a Customer Advocate, including handling customer and internal escalations - Possesses a strong understanding of SPS Commerce product offerings and the value they provide to customers - Able to effectively lead through multiple ongoing projects and objectives, demonstrating strong judgment and adaptability when managing conflicting priorities - Leads stakeholders though change, demonstrating innovation and early adoption - Staffs shifts to meet customer needs appropriately   Education and Experience   - Bachelor's Degree or equivalent - Minimum 5 years of related experience (customer-centric, contact center, etc.) - Minimum 2 years of people management experience - Experience effectively coaching and mentoring others, including delivering performance feedback to drive development - Experience effectively leading teams through change - Strong verbal and written communication skills, including the ability to influence others and professionally represent the company to customers and other external parties - Strong project leadership, analytical and quality improvement skills - Experience in B2B, supply chain, the retail industry and EDI preferred - Ability to work after-hours as needed to partner with colleagues in international offices and cover rotating on-call customer captain duties in the event of a major incident.     EOE including disability/veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

  Employer SPS Commerce, Inc. Job Title Lead Consultant Job Requisition 12162.5.5 / (req 2023-7471) Job Location 333 South Seventh Street, Suite 1000, Minneapolis, Minnesota 55402 Job Duties Enable new business through integration solutions. Provide business and technical consulting to our business partners as they build solutions enabling seamless integration across the SPS Commerce network and various ERP systems. Responsible for working directly with customers to document and validate their business requirements. Work with the customer to configure or customize their application to meet their business requirements. Conduct sessions with the customer over the phone or in-person, attend project meetings and provide status updates on activities and deliverables. May direct the project work of other technical resources. Work closely with all key solution stakeholders, including the Project Manager, technology and support teams, customer delivery teams, and solution partners. Consult with clients to analyze and verify operational needs and understand clients' business objectives and goals. Track progress of implementation project(s) and ensure deadlines are met and scheduling issues resolved. Keep customers and other stakeholders informed of project progress. Execute installation, upgrades, testing, and system configuration as part of completing implementation project. Job Requirements Employer will accept Bachelor's degree in Computer Science, Information Systems, Engineering or related field, and six years of progressive, post-baccalaureate work experience in job offered or six years of progressive, post baccalaureate work experience in a related occupation OR Master’s degree in Computer Science, Information Systems, Engineering or related field and three years of work experience in job offered or three years of work experience in a related occupation. Experience must include:   1.    Customer implementation, solution testing and EDI in a high- volume data processing environment. 2.    ERP or Ecommerce standard business practices 3.    Creating or designing organizational and systems processes documentation such as customer specific solution recommendation or EDI Order to Cash process flows 4.    ANSI X12 EDI documents such as 850,855,856, or 810 5.    AS2, SFTP, FTP protocols, process, and set up 6.    Data mapping and coding in various file formats such as XML, APP, CSV, Flat File or X12 Travel required up to 50% of the time. Can telecommute 95% of time. Background check required. Contact Instructions Apply online at https://careers-spscommerce.icims.com/Must reference job 12162.5.5 / (Req # 2023-7471)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran    #LI-DNI

SPS Commerce is growing- We are searching for a Senior Financial Analyst (SFA) who is eager to use their financial expertise to drive strategic business decisions at a company who is on a journey to $1 billion. As a SFA you will perform key financial analysis on strategic business initiatives to help drive proactive, value-added analytics. In this role you will be the lead Finance business partner for our Sales and Marketing business units working closely with senior management and departmental owners in the development of operational metrics/KPI’s, initiatives, ad hoc analysis, forecasting, month-end and reporting. If you are looking for a role where you get to bring data to life while having direct impact on the company’s growth trajectory, then this is the role for you.   Does this sound like you?   - Teamwork and collaboration. You excel at building relationships and coming to the table with fresh ideas and out-of-the box solutions- you are always looking for ways to succeed together. - Initiative empowers you. You successfully analyze complex problems and develop solutions. You don’t stop until the job is done. - You strive to Know More to Be More. You are inquisitive, detail-oriented, creative and analytical. - Fast-paced, dynamic work environments are where you thrive. You are highly organized and good at setting priorities.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to collaborate better with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here; they are made here.    The Day-to-Day   The Senior Financial Analyst will need to successfully collaborate and partner with aligned business unit(s) to understand their business and provide various analytic support. In this role, your ability to perform financial analysis to make sense of data from various sources and provide key insights and recommendations, obtaining the necessary data and information to ensure complete, timely and accurate analysis of financial information, and processes in a proactive and effective manner will be key to your success.   - Lead finance business partner on all strategic priority analyses - Responsible for monthly rolling forecast and aspects of month-end close- including variance and trend analysis - Effectively communicate/present results of analyses with recommended courses of actions - Collaborate across business units within SPS; be a proactive business partner - Support and work directly with the management team in the analysis and monitoring key financial statistics and analytics - Contribute to the identification of opportunities and actions to improve financial performance through creation of financial reporting and analytic tools - Develop sound financial models and/or business cases in partnership with business managers - Represent Finance in data transformation and standardization efforts - Demonstrate ethical responsibility, personal accountability, and responsibility for the integrity and reliability of data, modeling, and reporting - Lead and/or provide expertise to ad hoc projects and analysis as required; ROI modeling, etc.   Education and Experience   - Bachelor's degree and a minimum of 5 years of related experience; a Master's degree and 3 years of experience; or equivalent combination of education and experience - Advanced Excel skills - Demonstrated technical proficiency with financial planning and reporting software for SaaS solutions  - Ability to rapidly develop a strong understanding of internal data sources- accessing, analyzing, and addressing specific questions with relevant data in an expedited manner - Experience with product pricing models and/or commissions planning preferred     EOE including disability/ veteran  SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

SPS Commerce is growing- We are searching for a Corporate Accounting Manager to lead Accounting Operations at a company who is on a journey to $1 billion. As the Corporate Accounting Manager, you will be responsible for the delivery, management, governance and oversight of enterprise accounting operations activities. In this role you will effectively lead, motivate and develop a team promoting a positive work environment. If you are looking for a role where you get to use your technical accounting skills while leading a team and driving continuous improvement efforts while having direct impact on the company’s growth trajectory, then this is the role for you.   Does this sound like you?   - You consider yourself an Implementor– you know how to prioritize tasks, escalations, people, and projects simultaneously while focusing on deadlines and foreseeable goals. - Team Focus and culture is important to you – you work to maintain a team environment as a leader that is inspiring, nurturing, and collaborative while developing and growing talent. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - Fast-paced, dynamic work environments are where you thrive. You are highly organized and good at setting priorities.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to collaborate better with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here; they are made here.    The Day-to-Day   The Corporate Accounting Manager will have oversight of daily accounting operations, management of an efficient month-end close and calendar, reviewing general ledger entries and account reconciliations, maintaining the general ledger system, maintaining our system of internal controls, supporting the external audit, and assisting in due diligence and integration projects relating to acquisitions.  This role also includes partnering with internal stakeholders such as Financial Planning & Analysis, SOX/Process, Financial Reporting, and Controllership.   - Effectively lead, motivate and develop a team; provide balanced workloads, training, coaching, goal setting and performance reviews. - Manage an accurate and timely month-end close process including the close calendar, close checklist, and develop/maintain all policies, processes, and procedures to ensure an efficient and reliable close process. - Lead a strong, accurate consolidation of financial results each period. - Review general ledger entries and account reconciliations. Lead these programs to ensure work is completed accurately, timely and completely. - Maintain the general ledger system, ensuring consistency and continuity across the general ledger setup, chart fields are well-defined and controlled, and ensuring the appropriate access levels have been provisioned and de-provisioned. - Oversee execution and review of Accounting Operations internal controls and partner with SOX/Process counterparts to ensure controls have been appropriately identified, maintained, and executed upon. - Partner across the organization to resolve complex issues - Support the external audit by assisting and completing audit requests in a timely manner. - Assist with merger and acquisition projects. - Lead and support various projects, including process improvement and systems initiatives. - Partner with various internal stakeholders, such as FP&A, SOX, Financial Reporting, and Controllership-teams (primarily, our accounting teams within international offices).   Education and Experience   - Bachelor’s degree in Accounting or related field; or equivalent combination of education and experience - Minimum 5 years of relevant experience - Minimum 2 years of people management experience - Knowledge and understanding of accounting principles and standards - Public company experience, particularly working with external auditors preferred - Highly collaborative communication style and practice      EOE including disability/ veteran  SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Come join SPS Commerce as a Workforce Analyst on our Customer Success team!   In this role you will be responsible for the support of Contact Center operational functions that include forecasting, scheduling, and reporting of Key Performance Indicators for a multi-site, multi-skilled 24x7 Contact Center. You will implement best practices in workforce management to ensure consistent procedures and data-driven, timely decisions across inbound and outbound communications. You will identify and execute on measures to drive results, supporting and aligning efforts to meet the needs of the customer as well as the needs of the business. This is a great opportunity to join a growing and evolving team!   Does this sound like you? - You share our obsession with customers and are passionate about helping them achieve success. - You are analytical, data driven and thoughtful and like to see the impact of your recommendations on both our internal and external customers at a global level. - You possess a unique blend of the patience and empathy needed to provide great customer service, combined with the grit and tenacity required in an in-bound customer support environment - You have an investigative mindset and are adept at using multiple systems and tools to dig in to issues and identify the root cause. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day - Analyze contact volumes and patterns and ensure contact center staffing models include the accurate, updated information needed to meet planning and staffing requirements - Provide quality service through scheduling, rostering, reporting and modeling of current and future forecasts, ensuring the most effective use of workforce against Key Performance Metrics/Indicators - Capture, store and report on historical statistics (service levels, occupancy, forecast accuracy, etc.) - Provide root-cause analysis and business impact analysis for all performance variances - Identify contact volume trends and averages on a monthly, quarterly, and seasonal basis  - Monitor Contact Center tools for operational efficiency (telephone, chat and email) and proactively identify opportunities and assist in the implementation of system enhancements - Monitor real-time staffing and service, including analysis of real-time workload and contact routing to manage performance to service level requirements in a multi-site and multi-channel environment - Advocate for Customer Support Department in cross-departmental settings, both internally and externally, ensuring alignment to priorities and customer needs - Leverage industry leading processes and assist in identifying and leveraging technology needed to drive workforce decision-making that will enhance the overall customer experience Required Skills - Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, senior leadership, and executive levels - Ability to manage multiple programs/projects simultaneously; experience handling multiple tasks simultaneously in a fast-paced environment as an individual contributor or team member - Experience with forecasting, capacity planning and/or statistical analysis - Proficient in MS Word, MS Excel, MS PowerPoint - Strong analytical and problem-solving skills, with the ability to define problems, collect data, establish facts and draw valid conclusions - Strong attention to detail - Ability to work off-peak hours which includes evening, weekend and holiday shifts - Ability to work limited on-call shifts - Bachelor’s degree with 1 -2 years of experience, or 3-4 years of experience in Contact Center Workforce Management environment   Preferred Experience - Experience with Workforce Management tools in a Contact Center setting - Experience integrating multiple inbound channels (telephony, email, chat) with Workforce Management software   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

Our Marketing team at SPS Commerce is growing. We are looking to hire a Marketing Data Analyst to join our Demand Generation team. You will use data to help inform tactical and strategic decisions regarding marketing campaigns and spend. You will be in a central role in performing research and providing end-to-end analysis and recommendations from discovery to delivery. This position plays a key role in generating recommendations for initiatives that are critical to the formulation and achievement of digital marketing objectives and strategies. The Data Analyst will also help to report on the monthly revenue targets and offer analysis on next steps.   Does this sound like you? - You are data driven. You like to get into the data, do the analysis and be able to tell the story. - You have experience doing analysis on marketing related projects, campaigns and efforts that drive revenue opportunities for the company. - You love to work collaboratively across teams and the organization.   Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day to Day: - Analyzes large datasets, typically of multichannel marketing campaigns to tease out insights and identify performance drivers. Includes digital media (display banners, paid search, social media), offline media (TV, print), website data (UX, SEO) and CRM programs - Creates outputs including monthly dashboards, quarterly deep-dive reports, as well as other ad hoc and campaign specific analysis - Ties campaign engagement to tangible business outcomes for ROI calculation - Work closely with business users to design, develop, and maintain ad-hoc reports and analyses that track and measure specific marketing projects such as customer journey enhancements, specific Marketing campaigns, and digital product initiatives. - Create and maintain documentation for both standard and ad-hoc reports - Generate and present reports that support marketing/sales initiatives - Perform data audits and maintenance - Analyze data, identify trends or variance in performance, and present findings - Build strong relationships with various departments throughout the organization What experience and skills do I need: - Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent combination of education and experience - Working knowledge of Microsoft Office (Word, Excel, Access, PowerPoint) - Proficiency in excel work - Experiencing building and analyzing reports in Salesforce - TECHNICAL SKILLS: Experience building reporting dashboards (Tableau, DOMO, Lookr, etc.), writing SQL queries, rolling up data and analyzing large databases to find customer insights; Experience accessing digital data via APIs and other tools; Experience with a scripting language a plus (R, Python, Perl) - ANALYTIC SKILLS: A/B Testing, Customer Segmentation, Hypothesis testing, Full and Partial factorial testing design - Analytical and problem-solving skills, ideally including applied statistical analysis - Ability to work independently, set priorities, and deliver results - Detail-oriented with excellent organizational skills - Excellent oral and written communication skills - Proven ability to work on multiple projects in parallel while managing constantly changing deadlines and priorities SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.  **EOE including veterans/disability**  

SPS Commerce is adding an Associate Billing Support Analyst to our Customer Success team. In this role, you’ll engage with customers to respond to their inquiry using established and documented processes to bring cases to a resolution while focusing on providing a positive experience to our customer. This is a great opportunity to join a growing and evolving team!   Does this sound like you? - You share our obsession with customers and are passionate about helping them achieve success. - You possess a unique blend of the patience and empathy needed to provide great customer service, combined with the grit and tenacity required in an in-bound customer support environment - You have an investigative mindset and are adept at using multiple systems and tools to dig in to issues and identify the root cause. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day Engage with customers to respond to their inquiry using established and documented processes to bring escalated cases and any complex cases to a resolution while focusing on providing a positive experience to our customer.    Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of Customer, and provide a single-touch resolution - Accountable and empowered to create to a positive, empathetic internal and external customer experience with each interaction - Resolve basic inquiries related to an invoice, payment, account, cancellation, or similar inquiry and stretch in role to resolve inquiries of moderate complexity - Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps - Document customer interactions, key findings, progress, and insights in Salesforce - Facilitate problem identification, research, and timely follow-up to an ultimate resolution - Collaborate with internal individuals or teams, as necessary - Refer and/or escalate cases to the appropriate internal individuals or teams Required Skills - 1+ years of related experience - Problem-solving and investigative mindset while being curious and having a customer-centric focus - Professional and customer centric slant on verbal and written communication skills - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) - Must maintain confidential information - Bachelor’s degree or equivalent combination of education and experience Preferred Experience - Prior customer service experience in any industry - Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

SPS Commerce is hiring a Senior Manager, Total Rewards. Our Total Rewards team is responsible for building and administering our compensation programs as well as our health and wellbeing offerings. This role will work closely with the other centers of excellence, HR business partners, legal and finance to provide innovative solutions that can be scaled for local implementation.   Does this sound like you? - You are delivery oriented and you have a positive reputation for your drive and project execution. - You have a strong strategic tendency and are comfortable playing a truly consultative role. You are able to share stories about how you have honed your ability to influence, leveraging data and your own experiential learnings. - You thrive in environments that encourage continuous program evaluation and ideation, whether it be improving an existing structure or something from scratch.    Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day This role is designed and positioned to be a strategic partner to HR peers, managers and our senior leadership team. Responsibilities will be varied between our existing global compensation and benefits programs. This role will also manage a small growing team with an emphasis on employee coaching and development. Essential responsibilities will include: - Manage, lead and develop the compensation and benefits teams  - Lead compensation and benefits market studies in key markets  - Leverage best practices, benchmarks, and employment trends in the total rewards landscape to apply them to program design, development and implementation - Manage multiple projects with specified deadlines using project management tools and methodologies; utilizing judgment in managing priorities and expectations  - Oversee compensation administration planning process(es)  - Leverage technology and look for ways to streamline and simplify processes so the team operates more efficiently  - In partnership with Communications, develop strategies that are contemporary and in support of SPS’ employee value proposition. Clearly communicate changes to global employees.  - Create and manage global wellness and recognition initiatives  - Help implement and support change management within the HR department and organization  - Assist is developing and maintaining benefits, compensation and HRIS strategy   - Assist with merger & integration analysis and assist with due diligence  -   Required Skills / Experience: - Bachelor’s Degree with 5+ years of compensation and benefits experience OR a total of 9 years of directly related experience  - 2+ years of compensation experience  - 2+ years of benefits experience  - 2+ years of leadership experience   - Proven ability to coach and mentor individuals at various levels of career development  - Proven success in change management and process implementation  - Close attention to detail and an embrace of data-driven decision making  - Advanced MS Excel experience  - Strong project management experience - Advanced HRIS experience, Ultimate Software/UltiPro/UKG Pro preferred    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including veterans/disability.

Immediate opportunity to due to promotions!   SPS Commerce is hiring Community Account Executives to join our team.  This growth is due to team members being promoted into other roles within SPS Commerce. This role is a great start to a sales career path or can lead to other opportunities within SPS Commerce.  In this role is where you will learn our proven sales cycle, engage our customers and understand the full suite of SPS product offerings.  Start your SaaS (Software as a Service) career with the company who is #1 in their industry and the top software company in Minnesota.   The SPS Community Team helps our Retail partners and their Suppliers with the data needed to improve supply chain collaboration and create an efficient replenishment order process. Our Community solution delivers much more than B2B integration. We automate information exchange among Retailers and their Suppliers to streamline replenishment and fulfill orders profitably.     If you are a recent graduate or looking for an amazing role to kick start your professional sales career, we want you to apply!    Does this sound like you? - You're known to be goal oriented and understand what drives results. - You're skilled at engaging with others, like to use data and information to influence others to take action. - You have a competitive edge, love solving problems, and can work productively within a team setting. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   This position is for an "early in career" sales professional - whether you're transitioning to a new career or if you're just starting your first professional endeavor, start your path here at SPS!  This role will give you great training and exposure to sales in a cloud SaaS company. This team calls on the SPS Community Network based on warm leads from our current Retail partners. The leads come to you!  - Investigate prospective clients current environment through inquisitive and exploratory questions. - Drive adoption and upselling of our solution with trading partners by promoting a suite of services. - Uphold the integrity of our Retail customers and their programs by working as a consultant to the Suppliers of our Retailers.  - Collaborate cross-functionally with account teams to maximize upsell to Suppliers (small, mid-size and enterprise level businesses). - Work through objections prospective clients may have, and effectively communicate their message to the Retailer. - Maintain customer satisfaction throughout the Sales cycle: this includes responding in a timely manner and working effectively with your SPS account team. Required Skills - Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of work experience. - 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred or nice to have but not required. - Excellent communication and customer service skills with demonstrated ability to work effectively in a team environment. - Process focused with close attention to detail.    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/ veteran