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• Job Locations US-MN-Minneapolis
  Posted Date 3 weeks ago(11/19/2018 9:47 AM)
  Job Title Sr. Project Manager – Customer Success
  Do you have a Get After it Work mentality and thrive in a result drive environment? We are looking for a Senior Project Manager who will be a key member of the Customer Success Implementation team with our premier clients.  You thrive in a fast paced, chaotic and customer centric environment with an eye for detail.   Does this sound like you? - You are an incredible communicator and managing projects and deliverables internally and externally. - You are able to hold business critical conversations with clients, while maintaining the relationship and earning their trust. - You have experience with managing software implementations from the moment the contract is signed until they are fully deployed.   The Day-to-Day - You’re the project manager for end to end account ownership. You own the entire customer life cycle - Ensure quality standards and metrics are being consistently applied and processes are adhered to in the delivery of projects and services - Customer focus and desire to work effectively across functions in a continuous improvement and dynamic environment - Ability to manage large, complex implementations across all SPS products and services - Demonstrate comprehensive understanding of products and services offered - Regularly contributes and is consistently open to new ideas - Recognizes and values diversity in others approaches - Working with multiple teams such as SPS Sales, Tech Sales, Product and Customer Success - Responsibility for providing leadership to the project team and for the efficiency and effectiveness of projects for a given service delivery area - Responsible for working with and influencing upstream/downstream partners (within and outside Implementations) to ensure successful broader service delivery.  What experience and skills do I need? - 4-year bachelor’s degree required. - 3+ years project management experience required. - Ability to travel – 10 to 15% of the year (1 time per quarter) - Experience with Agile or Kanban - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation. - Quality focused; detail oriented; ability to prioritize and multi task - Demonstrated ability to lead teams and achieve goals without direct authority over personnel.

  Job ID

  2018-3392

  Category

  Implementation

  FTE Status

  Full-time

• Job Locations US-MN-Minneapolis
  Posted Date 4 weeks ago(11/16/2018 3:55 PM)
  Job Title Implementation Consultant (Enterprise)
  SPS Commerce has an exciting opportunity for you in our Integrated Fulfillment group! This is an opportunity to join a dynamic, global, and rapidly growing technology company. In this role as a Consultant, you will work within a team of professionals responsible for designing, developing and testing solutions with SPS customers.    Why join SPS? - We’re the largest cloud technology company HQ’d in Minnesota. - We’re an agile shop leveraging some of the most advanced AWS practices. - We have a leadership team that cares about your growth.  Does this sound like you? - Do you enjoy collaborating across multiple internal and external teams in your role? - Are you Obsessed with customers? You will be the primary contact for customers to ensure successful flowing electronic data, in production between business retailers and their network of suppliers.   The Day-to-Day - Manage day-to-day project tasks for integrating e-commerce solutions from close of salethrough hand-off to the Customer Operations team - Use analytical skills to devise and create custom data center work flows to leverage the SPS retail business network on behalf of customers - Define and execute test plans in order to successfully integrate trading partners - Verify that maps and business rules function correctly prior to production install - Configure production installation and confirm connectivity with successful data flow   What experience and skills do I need? - College degree or equivalent combination of education and experience - 2-5 years of business experience - 2-5 years’ software consulting or software implementation experience - Superb communication skills - Solid analytical, problem solving and troubleshooting skills - Excellent organizational skills and ability to manage multiple projects concurrently - Demonstrated ability to apply, test, and re-configure data rules to produce desired results Ideal Candidates will have: - Familiarity or experience working with XML a plus or other data types - Prior technical or project management work experience and some prior (low level) programming experience - Text editing and data mapping tools experience - General understanding of the concepts of e-commerce, electronic data interchange (EDI), and ‘Order to cash’ business process preferred - Experience with SAP, Oracle, JD Edwards related to B2B integration

  Job ID

  2018-3389

  Category

  Implementation

  FTE Status

  Full-time

• Job Locations US-MN-Minneapolis
  Posted Date 4 weeks ago(11/16/2018 3:01 PM)
  Job Title Implementation Analyst
  Implementation Analyst   Are you customer focused, results driven and creative to learn new processes? Does working in a collaborative environment excite you? If this sounds like you, this role might be for you! As an Implementation Analyst on our Assortment Operations team, your responsibility will lead the way in assisting retailers, suppliers and channel partners to be successful in the omni-channel marketplace. Today, we are in a very competitive retail world, so helping our partner’s success is extremely important in your day to day tasks!   Why join SPS?   At SPS you’ll work alongside talented and enthusiastic professionals who embrace the world of technology. Become a part of the largest retail driven and Omnichannel focused community that has gained the trust of 70,000 customers globally. We are continuing to grow as the supply chain expert in the industry, along with helping our employees with career progression.   Does this sound like you? - You truly enjoy leading – in this role you will be looked at as a leader amongst the team, many other departments among SPS Commerce, and many external customers. - You enjoy educating customers around expectations – you truly enjoy building relationships with your customers and helping educate them around the program expectations and business values.  - You are motivated by knowledge – you are passionate about learning more about the supply chain and helping educate your peers and SPS Commerce customers.  The Day-to-Day - Consult with customers based on the business requirements of their partner and Omnichannel strategy. - Ensure projects are completed on time based on the retailer’s compliance date - Communicate directly and between customers and their trading partner(s) throughout the implementation process - Responsible for communicating project status to all relevant parties, internal and external. - Ensure excellent customer satisfaction while delivering projects to production - Verify all associated products and services are configured for each client/retail relationship  - Provide feedback regarding process improvements - Ability to objectively look at processes and make recommendations based on changing business needs   What experience and skills do I need? - Bachelor’s degree or equivalent of education and experience - 3+ years of customer service experience - Analytical, problem solving and troubleshooting skills  

  Job ID

  2018-3385

  Category

  Implementation

  FTE Status

  Full-time

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