Click column header to sort
-
We are currently looking for a Project Manager who is obsessed with customers and has a results matter mindset to join our Retail Community Solutions team. If working in a fast-paced lightning speed technology company makes your ears perk up, then you’re in the right place! As a Project Manager you will be responsible for leading our Community projects to drive quality, timely delivery, exceptional customer service, and project team engagement.
Why Join SPS?
We’re a growing technology product company (not to mention the largest cloud company headquartered in Minnesota). You’ll be joining a top-notch Customer Success team that is key to our company growth strategy. At SPS, we continually strive to deliver a workplace where people feel valued and challenged to excel. Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.
Does this sound like you?
- Are you customer focused and have a desire to work effectively across functions in a dynamic environment?
- Faith in one’s own ideas to be successful and take an independent position in the face of opposition?
- Can you demonstrate initiative to identify what needs to be done and do it before being asked or required by the situation?
- Can you drive engagement of team members while demonstrating delivery excellence?
Why work at SPS?
- We’re a growing technology product company (not to mention the largest cloud company HQ’d in Minnesota).
- You’ll be joining a top-notch Integrated Implementation team that is valued within our company.
- We continually strive to deliver a workplace where people feel valued and challenged to excel. Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.
Day-to-Day
- Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables.
- Manage day to day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support.
- Monitor work-flow requirements to meet timelines and quality expectation.
- Demonstrate the ability to proactively prioritize needs and effectively manage resources.
Required Experience/ Skills
- 4-year bachelor’s degree or equivalent required.
- 3+ years project management experience required.
- Strong problem solving and analytic ability
- Quality focused; detail oriented; ability to prioritize and multi task
- Proven ability to handle multiple projects
- Experience developing processes and managing projects in a technology-based service organization desired.
- Demonstrated ability to lead teams and achieve goals without direct authority over personnel.
- Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
-
Our growth is your opportunity. Are you looking for a one-of-a-kind company? An opportunity that only comes along once in a career? As a leader in providing cloud-based technology services for the retail industry, SPS Commerce is committed to hiring the best and brightest while providing an environment where employees can develop and grow. Our fast growth fuels opportunities for those who are committed to providing innovative solutions to our valued customers. If you are driven to be the best at what you do and thrive in a challenging, dynamic and collaborative culture, we want to hear from you!
The Project Manager (PM) is client-facing, responsible for planning, executing, and evaluating projects according to determined timelines and scope. Ensuring quality control throughout project life cycle is central to this position. Ensuring quality, timely end-to-end delivery, and customer service throughout the project life cycle is central to this position. Our vision is, “To be the most effective and respected PMO, in the eyes of both our SPS peers and our customers.”
Does this sound like you?
- You are obsessed with customers and have a strong ability to respond clearly and effectively while communicating expectations to team members and stakeholders.
- You have a demonstrated knowledge and hands-on experience with Agile methodologies and managing projects in an Agile shop.
- You have an analytical mind, enjoy looking at data, leading, coaching and are self-motivated to drive larger, complex projects through completion.
- You have a strong sense for problem solving, and desire to work in a highly collaborative environment
The Day-to-Day
- You will serve as the primary point of contact managing implementation projects from initiation to closure for all project stakeholders.
- Become an expert on SPS Analytics products and services, provide excellent customer service by assisting and managing customers’ expectations.
- Work with Agile teams to drive projects to completion, analyze & remediate any delays and/or risks communicating with Account Executives and
- Assist in preparing business requirements deliverables, assumptions/risks, and release schedules
- Resolve project scheduling conflicts by working with other Project Managers and Account Executives to adjust priority of projects
- Communicate project and issues resolution status regularly with internal teams and customers by setting up and maintaining project and issue status reports
What experience and skills do I need?
- Bachelor’s/equivalent degree in business or technology or equivalent experince
- 3-5 years of prior Project Management or Agile Project Management experience
- 3-5 years of customer engagement, relationship management experience
- Solid understanding of SDLC and Agile methodologies
- Ability and desire to successfully manage multiple projects and issues simultaneously
- Experience gathering business requirements and working closely with technical personnel
- Excellent communication skills, with ability to translate and clearly communicate business issues and technical information to individuals with varied levels of expertise
Desired Skills & Experience
- Prior experience in retail industry preferred
- Strong technical understanding in software development, SaaS, data analytics
- SQL experience desired Strong working knowledge of BI tools such as Micro strategy
- PMI or Scrum Alliance certifications
-
The Customer Success Small Business+ team is constantly discovering new ways to work with our customers, and each other, across the Fulfillment Product Hierarchy! We find satisfaction in connecting small business+ suppliers to the global economy and helping them compete in an ever-changing retail landscape. Our specialization is in implementing System and Document Automation solutions for customers that range from new to EDI to those that have been EDI capable through multiple systems. If you have an entrepreneurial spirit and are looking for a culture that supports and promotes your professional development, as you seek to evolve the SPS solutions, look no further.
Are you looking to put your technical aptitude to good use by helping small businesses implement EDI solutions to scale their busiensses? The Consultant I role is a springboard into consulting at SPS Commerce! The Implementation teams need driven, tech savvy individuals to workw ith small businesses to set up, test, and deploy their System Automation solutions.
Day-to-Day
- Perform project taks to implemention e-commerce solutions from close of sale through hand-off to the customer support team
- Manage sizable or complex implementation projects with little oversight
- Execute test plans per project and/or implementation schedule
- Verify that the technical solution functions correctly prior to production install
- Complete production installs and confirm connectivity with successful data flow
- Monitor electronic data flow and requst required technical bug fixes
- College degree or equivalent combination of education and experience
What experience and skills do I need?
- 2-5 years of business experience
- 2-5 years’ software consulting or software implementation experience
- Excellent communication skills
- Strong analytical, problem solving and troubleshooting skills
- Excellent organizational skills and ability to manage multiple projects concurrently
- Familiarity with XML a plus is preferred
- General understanding of the concepts of e-commerce, electronic data interchange (EDI), and ‘Order to cash’ business process preferred
-
Are you a very detail orientated individual, who is Obsessed with Customers? SPS Commerce is seeking a Solution Strategist to serve as the design lead and technical contact for critical integration solutions within the Partner Implementation team. The Solution Strategist will be responsible for analyzing the system capability and SPS platform capabilities, with the primary goal of creating and maintaining reusable integration solutions for customers.
Does this sound like you?
- You are a creative problem solver. You have the ability to combine external information with knowledge and experience to solve complex problems.
- You are Obsessed with Customers by demonstrating concern for satisfying one’s external and /or internal customer needs.
- You take initiative by identifying what needs to be done in ambiguous situations and doing it before being asked or being required to by the situation. “Roll up the sleeves” attitude; proactive in looking for and seizing profitable business opportunities; ability to thrive in a high growth, fast pace environment.
- You are an assertive leader having the ability to represent the Company at a senior level and develop strong rapport with the client; a leadership style that supports and illustrates a commitment to teamwork, empowerment, hard work, creativity, and communication; strong written and verbal communication skills.
Why Join SPS?
You will become a part of the largest retail driven and Omni channel focused community that has gained the trust of 70,000 customers globally. You like to work in a highly collaborative, fast paced environment with a Get After It attitude while being Obsessed with Customers!
Day to Day Responsibilities:
- Develops and manages solution development projects through a combination of system analysis, specification and interpretation, EDI strategies and execution of service.
- Aligns with internal and external resources for designing and enhancing SPS and Partner solutions.
- Completes project activities on time and within budget, and proactively identifies and communicates issues that may jeopardize milestones or project budget to the client and where necessary escalating to the Management.
- Perform day to day tasks for defining the layout of a technical design that can be successfully developed, tested and deployed as a solution
- Serves as a technical (EDI) contact for the aforementioned account type, including facilitating all necessary communications internally and with external stakeholders.
- Collaborates with other team members and other areas within the Company to support SPS Commerce’s strategy and process.
- Performs other projects and responsibilities, as required/assigned.
What experience and skills do I need?
- A bachelor’s degree or equivalent experience, preferably in business or technology.
- 5 years of business experience, with a technology understanding.
- Strong oral and written communication and interpersonal skills.
- EDI experience desired but not required.
- Supply Chain Management experience desired but not required.
-
We are currently looking for a Senior Manager to join our Community Solutions Leadership team and cultivate our newly formed SMB Retail customer segment team. If working in a fast-paced lightning speed technology company makes your ears perk up, then you’re in the right place! As a Senior Manager you will create a team vision and execution strategy while developing and maintaining a highly productive and skilled team of people focused on delivering technical integration solutions to our customer.
Why Join SPS?
We’re a growing technology product company (not to mention the largest cloud company headquartered in Minnesota). You’ll be joining a top-notch Customer Success team that is key to our company growth strategy. At SPS, we continually strive to deliver a workplace where people feel valued and challenged to excel. Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.
Does this sound like you?
- You are passionate about customers and have the desire to work effectively across functions in a continuous improvement and dynamic environment.
- You are able to oversee multiple people, tasks and projects simultaneously.
- You are a thought leader who brings innovative ideas into action.
- You are confident in your own ideas and take an independent position in the face of opposition
- You have an eye towards nurturing and growing customers.
The Day-to-Day
- Accountability to the implementation, retention and expansion of a $5M+ ARR customer base (primarily SMB buying organizations)
- Manages a team of Project Managers, Solution Strategists, and Consultants
- Manages team strategy, goals, capacity plans, and overall performance metrics.
- Regularly performs 1:1s with their employees, conducts performance reviews and career development discussions.
- Provides feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables and coaches their direct reports regularly.
- Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations.
- Partners with Sales, Implementation, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery
What you'll be accountable for:
- Customer retention and growth
- Overall team productivity and financial goals
- Employee development and employee satisfaction
What experience and skills do I need?
- 4-year Bachelor’s degree required or combination of equivalent experience and education.
- 4+ years of management experience preferred.
- 10+ years of related work experience.
- Excellent organizational skills and written/oral communication skills.
- Data driven with experience developing and using metrics to make business decisions.
- Experience developing processes and managing projects in a technology-based service organization desired.
- Demonstrated ability to lead a team and achieve goals without direct authority over personnel.
- Experience in completing IT or Service implementation projects preferred.
- Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment.
***Depending on qualifications, this role may be hired as a Manager II level. Please refer to requistion #4144, Manager II, Customer Success.***
-
The Implementation Consultant is responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.
Why Join SPS?
You will become a part of the largest retail driven and Omni channel focused community that has gained the trust of 70,000 customers globally. You like to work in a highly collaborative, fast paced environment with a Get After It attitude while being Obsessed with Customers!
Does this sound like you?
- Do you enjoy working independently and with a team implementing our Enterprise solutions with customers?
- Do you enjoy working with large strategic customers? Which includes high visibility internally and externally to SPS.
- Do you have strong analytical, problem solving and troubleshooting skills?
Day-to-Day
- Perform project tasks for implementing e-commerce solutions from close of sale through hand-off to the Customer Support team
- Manage sizable or complex implementation projects with some oversight
- Implement specialized products with our clients (Integration with SAP Hana, Oracle Cloud etc.)
- Execute test plans per project and/or implementation schedule
- Verify that the technical solution functions correctly prior to production install
- Complete production install and confirm connectivity with successful data flow
- Monitor electronic data flow and request required technical bug fixes
- Mentor and provide general guidance/leadership to Consultants and Associate Consultants on the team
What experience and skills do I need?
- College degree or equivalent combination of education and experience
- Excellent organizational skills and ability to manage multiple projects concurrently
- Demonstrated ability to edit, update and/ore author project related documentation (i.e. kickoff documents)
- Demonstrated ability to implement complex, large scale customer solutions
- Solid understanding of EDI transactions, Data Mapping, Ecommerce and Supply Chain principles
- Familiarity with XML required
- General functional understanding of ERP systems
- Experience with text editing and data mapping tools
- Travel up to 15%
-
SPS Commerce is a leading supply chain management company that provides state of the art cloud based solutions. Our implementation experts are responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.
We are currently looking for an ImplementationConsultant who is Obsessed with Customers and has a Get After it attitude to join our Community Implementation team.
Does this sound like you?
- Do you enjoy collaborating with stakeholders across multiple internal and external teams to support strategic ERP (Enterprise Resource Planning) integrations?
- Do you enjoy communicating and working directly with external facing customers and their trading partners?
- Do you have strong analytical, problem solving and troubleshooting skills?
Why work at SPS?
- We’re a growing technology product company (not to mention the largest cloud company HQ’d in Minnesota).
- You’ll be joining a top-notch Integrated Implementation team that is valued within our company.
- We continually strive to deliver a workplace where people feel valued and challenged to excel. Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.
Day-to-Day
- Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team.
- Create customer-specific business rules to meet customer and trading partner system and/or business requirements
- Define and execute test plans to successfully integrate trading partners
- Verify that maps and business rules function correctly prior to production install
- Configure production installation and confirm connectivity with successful data flow
- Monitor data flow and analyze, resolve or direct any required technical bug fixes
Required Experience/ Skills
- College degree or equivalent combination of education and experience
- 2-5 years of business experience
- Demonstrated ability to apply, test, and re-configure data rules to produce desired result
- 2-5 years’ software consulting or software implementation experience (highly preferred)
- Familiarity with XML preferred
- Experience with text editing and data mapping tools preferred
- General understanding of the concept of e-commerce and electronic data interchange (EDI) preferred
-
The Customer Success Small Business+ team is constantly discovering new ways to work with our customers, and each other, across the Fulfillment Product Hierarchy! We find satisfaction in connecting small business+ suppliers to the global economy and helping them compete in an ever-changing retail landscape. Our specialization is in implementing System and Document Automation solutions for customers that range from new to EDI to those that have been EDI capable through multiple systems. If you have an entrepreneurial spirit and are looking for a culture that supports and promotes your professional development, as you seek to evolve the SPS solutions, look no further.
Are you looking to put your technical aptitude to good use by helping small businesses implement EDI solutions to scale their busiensses? The Consultant I role is a springboard into consulting at SPS Commerce! The Implementation teams need driven, tech savvy individuals to workw ith small businesses to set up, test, and deploy their System Automation solutions.
Day-to-Day
- Perform project taks to implemention e-commerce solutions from close of sale through hand-off to the customer support team
- Manage sizable or complex implementation projects with little oversight
- Execute test plans per project and/or implementation schedule
- Verify that the technical solution functions correctly prior to production install
- Complete production installs and confirm connectivity with successful data flow
- Monitor electronic data flow and requst required technical bug fixes
- College degree or equivalent combination of education and experience
What experience and skills do I need?
- 2-5 years of business experience
- 2-5 years’ software consulting or software implementation experience
- Excellent communication skills
- Strong analytical, problem solving and troubleshooting skills
- Excellent organizational skills and ability to manage multiple projects concurrently
- Familiarity with XML a plus is preferred
- General understanding of the concepts of e-commerce, electronic data interchange (EDI), and ‘Order to cash’ business process preferred
-
We are currently looking for a Manager to join our Community Solutions team. This role will lead a cross-functional team who work directly with customers (mostly retailers) to automate their systems with various SPS products. If working in a fast-paced lightning speed technology company makes your ears perk up, then you’re in the right place! As a Manager you will lead the way for the mentorship, solution training and professional development of an Implementation team.
Why Join SPS?
We’re a growing technology product company (not to mention the largest cloud company headquartered in Minnesota). You’ll be joining a top-notch customer delivery team that plays a pivotal role in the organization. At SPS, we continually strive to deliver a workplace where people feel valued and challenged to excel. Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.
Does this sound like you?
- You are a strong leader who can mobilize the organization around customer outcomes.
- You have a passion for developing and mentoring people.
- You have worked on/led a team that has implemented a software product of some variety; SaaS experience a plus.
- You are extremely detail oriented and able to visualize how your work can impact process change across an organization.
The Day-to-Day:
- Define and promote department standard processes.
- Conduct 1:1 sessions with each direct report with open and honest communication on current performance focusing on their individual development.
- Provide functional leadership in/and participation in the creating or publishing of SPS standardized best practices, as it relates to design, development, testing and deployment of the business solution.
- Lead discussions across internal functions to implement changes that improve SPS Commerce implementation performance and operations
- Manage implementation of services with customers and act as the primary technical contact until the customer is successfully flowing electronic data
What are the experience and skills I need to be successful?
- SPS Commerce, specifically Implementation, experience preferred.
- Strong understanding of dataflow across multiple solutions.
- Demonstrated analytical, problem solving and troubleshooting skill.
- Proven ability to effectively manage multiple priorities in a fast paced environment.
- Proven ability to mentor and train.
- Uses strong judgment, issue management and problem analysis techniques in order to work across the business with both technical and business organizations to resolve conflicts and deliver functionality.
-
Are you a very detail orientated individual, who is Obsessed with Customers? We are looking for a Solution Strategist, otherwise known as a Data Mapping Analyst to join our Minneapolis team. You will work to translate business requirements into data mapping designs between our cloud-based solution and our customers ERP processes. This will call upon your Obsessed With Customers traits and skills. You will work very closely with our customer to successfully implement our solutions.
Does this sound like you?
- You have a knack for number, you love the details.
- You can present the details back to the customer, helping them translate their business needs into data mapping requirements.
- You have excellent communication skills, you’re comfortable being on the phone, as well as presenting online.
- You’re easy going and a people person, but you get the job done!
Day to Day Responsibilities:
- Lead business requirements conversations with customer ERP technical and functional experts.
- Use data analysis tools and trading partner specifications to develop business to business data transformation requirements tailored to a customer’s trading partner network, industry, and business process needs.
- Complete detailed data mapping designs for use by software developers, integration testers, and for customer agreement to scope.
- Lead customers on supply chain data mapping concepts and best practices. Advise customers on ERP configuration concepts, based on experience with systems such as SAP.
- Partner with internal development and testing resources to adjust designs, guide on requirements questions, and provide input to testing scenarios.
- Collaborate with system integration partners leveraging their solutions as another design layer in the solution
- Manage and successfully meet customer commitments across multiple projects in partnership with Project Managers.
Qualified candidates will have:
- A bachelor’s degree or equivalent experience, preferably in business or technology.
- 3-5 years of Business Analysis or Data Mapping experience.
- A familiarity and understanding of the SDLC (waterfall or agile – we are agile) and a general understanding of SaaS applications.
- Experience working within Excel spreadsheets, extracting insights and data mining.
- Experience gathering business requirements and translating them into technical requirements.
-
This Consultant II role on our Integrated Fulfillment team is responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.
Why Join SPS?
You will become a part of the largest retail driven and Omni-Channel focused community that has gained the trust of 75,000 customers globally. You like to work in a highly collaborative, fast paced environment with a Get After It attitude while being Obsessed with Customers!
Does this sound like you?
- Do you enjoy working independently while still being apart of team, where you can lead and learn from the very best in the field?
- Do you have strong communication, analytical, problem solving and troubleshooting skills?
- You have some technical project management work and/or programming experience; enough where you like it and want to expand your skill set.
Day-to-Day
- Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team
- Communicate directly with customers and their trading partner(s) throughout the implementation process
- Responsible for communicating project status and resolving technical or business issues during implementation to ensure customer satisfaction
- Collaborate with stakeholders across multiple internal and external teams to support strategic ERP (Enterprise Resource Planning) integrations
- Use analytical skills to devise and create custom data center work flows to leverage the SPS retail business network on behalf of customers
- Create customer-specific business rules in order to meet customer and trading partner system and/or business requirements
- Define and execute test plans in order to successfully integrate trading partners
- Verify that maps and business rules function correctly prior to production install
- Configure production installation and confirm connectivity with successful data flow
- Monitor data flow and analyze, resolve or direct any required technical bug fixes
What experience and skills do I need?
- College degree or equivalent combination of education and experience
- 2-5 years of business experience w/2-5 years’ software consulting or software implementation experience
- Strong analytical, problem solving and troubleshooting skills
- Excellent organizational skills and ability to manage multiple projects concurrently
- Demonstrated ability to apply, test, and re-configure data rules to produce desired results
- Familiarity with XML – preferred
- Experience with text editing and data mapping tools – preferred
- General understanding of the concepts of e-commerce, electronic data interchange (EDI), and ‘Order to cash’ business process - preferred
- Experience with NetSuite related to B2B integration - preferred
-
The Senior EDI Software Implementation Analyst is responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.
Why Join SPS?
You will become a part of the largest retail driven and Omni channel focused community that has gained the trust of 70,000 customers globally. You like to work in a highly collaborative, fast paced environment with a Get After It attitude while being Obsessed with Customers!
Does this sound like you?
- Do you enjoy working independently and with a team implementing our Enterprise solutions with customers?
- Do you enjoy working with large strategic customers? Which includes high visibility internally and externally to SPS.
- Do you have strong analytical, problem solving and troubleshooting skills?
Day-to-Day
- Perform project tasks for implementing e-commerce solutions from close of sale through hand-off to the Customer Support team
- Manage sizable or complex implementation projects with little oversight
- Implement specialized products with our clients (Integration with SAP Hana, Oracle Cloud etc.)
- Execute test plans per project and/or implementation schedule
- Verify that the technical solution functions correctly prior to production install
- Complete production install and confirm connectivity with successful data flow
- Monitor electronic data flow and request required technical bug fixes
- Mentor and provide general guidance/leadership to Consultants and Associate Consultants on the team
What experience and skills do I need?
- College degree or equivalent combination of education and experience
- Excellent organizational skills and ability to manage multiple projects concurrently
- Demonstrated ability to author project related documentation (i.e. kickoff documents)
- Demonstrated ability to implement complex, large scale customer solutions
- Solid understanding of EDI transactions, Data Mapping, Ecommerce and Supply Chain principles
- Familiarity with XML required
- General functional understanding of ERP systems
- Experience with text editing and data mapping tools
- Travel up to 15%