SPS Commerce, Inc

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Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(9/30/2021 10:48 AM)
SPS Commerce is hiring a Manager to serve as a key member of the Implementation team who will lead a team of people who implement file integration services for SPS clients.   Does this sound like you? - You would consider yourself an “Implementor”– you know how to prioritize tasks, escalations, people, and projects simultaneously while focusing on tight deadlines and foreseeable goals - Team culture is important to you – you want to maintain a team environment as a leader that is nurturing and collaborative with others. - You are passionate about customers and have the desire to work effectively across functions in a continuous improvement and dynamic environment - You are a thought leader who brings innovative ideas into action Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What does the day-to-day look like?   You will be responsible for building, developing, and maintaining a highly productive and skilled team of resources focused on delivering technical integration solutions to our customers. Strong interaction with clients and internal sales, marketing, integrated services, development, technology, and support teams will be a regular part of your role. - Supervise assignments of delivery resources to implementation projects - Manage a team of Consultants, Project Managers, and Solution Strategists - Regularly perform 1:1s with employees, conducts performance reviews and career development discussions - Provide feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables, and coaches direct reports regularly - Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations - Provide mentoring and work direction for team resources, as needed - Partner with Sales, Implementation, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery - Provide feedback and work on the development and maturity of internal implementation processes (staffing, delivery, escalations, prioritization, etc.) What experience do you need? - Bachelor’s degree plus at least 5 years of related work experience; Master’s degree plus at least 3 years of related work experience; or equivalent combination of experience and education - At least 2 years of management experience - Excellent organizational skills and written/oral communication skills, especially at various levels in an organization - Data driven with experience developing and using metrics to make business decisions - Experience developing processes and managing projects in a technology-based service organization desired - Experience leading a team and achieving goals without direct authority over personnel What would be nice to have? - Demonstrated experience in completing IT or Service implementation projects preferred - Knowledge of supply chain, the retail industry and EDI preferred - Previous demonstrated management experience preferred SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    ** EOE including disability/veteran **  
Job ID
2021-5982
Category
Implementation
FTE Status
Full-time
Job Locations US
Posted Date 1 week ago(10/12/2021 3:43 PM)
SPS Commerce is a leading supply chain management company that provides state of the art cloud-based solutions. Our company is growing, and so is our team! We are currently looking for a Sr. Implementation Consultant who loves to get after it, is obsessed with customers and enjoys succeeding together to join our Enterprise Premier team.   Does this sound like you? - You have a passion for digging into business challenges - You can articulate how software products/solutions help solve business challenges - You enjoy working with teams, customers and SPS partners, on multiple projects Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. What is the day-to-day like? Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components. - Perform post-sale initial technical implementation of technology products. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Conduct complex work important to the organization. - Work under minimal supervision with wide latitude for independent judgment. - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates. What skills and experience are required? - A minimum of 5 years of related experience with a Bachelor’s degree; 3 years and a Master’s degree or 8 years without a degree. - 3+ years of account management, relationship management, product management or related experience. - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities. What experience is preferred? - Excellent oral communication and telephone skills along with strong written communication and interpersonal skills. - Experience working with MS Office, including Microsoft Word, Excel and Outlook and Internet browsers. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran
Job ID
2021-5889
Category
Implementation
FTE Status
Full-time
Job Locations US
Posted Date 2 months ago(8/31/2021 3:14 PM)
Due to our continued growth, SPS Commerce is looking for Implementation Consultants who are Obsessed with Customers and have a Get After it attitude to join our Mid-Market Supplier Implementation team.  Our implementation experts are responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.  Because of our growth, we have multiple positions open at different levels.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You enjoy connecting the dots between stakeholders across multiple internal and external teams. - Communicating directly with external facing customers and their trading partners suits your service-oriented mindset. - You have strong analytical, problem solving and troubleshooting skills The Day-To-Day   Our Implementation Consultants manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team.  Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components. - Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Create customer-specific business rules to meet customer and trading partner system and/or business requirements - Define and execute test plans to successfully integrate trading partners - Verify that maps and business rules function correctly prior to production install - Configure production installation and confirm connectivity with successful data flow - Monitor data flow and analyze, resolve or direct any required technical bug fixes - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates What experience and skills are required?   Consultant II: - Bachelor's Degree + 2 years of related experience OR  5 years of relevant experience with no degree. - Strong analytical, problem solving and troubleshooting skills. - Excellent organizational skills and ability to manage multiple projects concurrently. - Ability to apply, test, and re-configure data rules in order to produce desired results.  Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree; - 3+ years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.  What experience is preferred? - Experience with NetSuite related to B2B integration strongly preferred - 2-5 years software consulting or software implementation experience (highly preferred) - Familiarity with XML preferred - Experience with text editing and data mapping tools preferred - General understanding of the concept of e-commerce and electronic data interchange (EDI) preferred   **EOE including veterans/disability**
Job ID
2021-5809
Category
Implementation
Job Locations US-MN-Minneapolis
Posted Date 3 months ago(8/2/2021 7:47 AM)
SPS Commerce if growing- We are looking to add Implementation Consultants to our Customer Success team. As an Implementation consultant you believe in collaboration and teamwork. You demonstrate a high level of urgency and are naturally curious and take initiative. In this role you will use your project management skills and technical aptitude to work directly with external customers and internal partners. If you pride yourself on your communication skills, ability to develop solutions and get things done and want the challenge of working with retailers of all sizes across the globe, then this is the role for you.   Does this sound like you?   - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.    Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.     Day-to-Day   The Implementation Consultant works in a team of professionals responsible for developing standardized solutions for customers while ensuring the overall success of the implementation. They will be responsible for verifying the quality of the customer’s technical solutions and trading partner products. In addition, they will be responsible for tracking, identifying, and communicating defect trends to the corresponding teams for resolution.   - Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events, managing all escalated events appropriately, when necessary.  - Execute installation, upgrades, testing, and system configuration as part of completing implementation project.  - Perform post-sale initial technical implementation of technology products.  - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.   - Keep customer and other stakeholders informed of project progress.  - Conducts tasks and assignments as directed. Works under moderate supervision with some latitude for independent judgment.  - Track progress of Implementation project(s).  Ensure deadlines are met and scheduling issues resolved.      Minimum Requirements   Consultant I - High school diploma or Bachelor's Degree - Minimum 1 year of related experience - Strong analytical, problem solving and troubleshooting skills.  - Excellent organizational skills and ability to manage multiple projects concurrently.  Consultant II - High school diploma or Bachelor's Degree - Minimum 5 years of related experience - Prior ERP, SaaS, EDI, integration, implementation and/or configuration experience  - Ability to apply, test, and re-configure data rules to produce desired results.    Preferred Experience - A balanced mix of skills:  driver and facilitator, tactical leader, and doer.  - Familiarity with XML a plus.  - Experience with file formats, text editing and data mapping tools.  - In-depth knowledge of mapping tools and functionality.   **EOE including veterans/disability**
Job ID
2021-5461
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 days ago(10/18/2021 12:08 PM)
The Consultant I - EDI Testing (Testing & Certification) works to Get After It within a team of professionals responsible for developing standardized solutions for our customers. They will research, isolate, diagnose, resolve and follow-up on problems for customer change events.  When necessary, they will also manage escalated events as appropriate.    Why SPS?   We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 82nd consecutive quarter of growth! This allows us to continue to invest in our employees and aggressively gain market share.   Day-to-Day   EDI Testing (Testing & Certification) is a unique team within implementation that makes a large impact on suppliers who need to test and certify doing EDI with SPS Commerce. Remaining customer focused, this team gets great exposure by working with many other areas of the business to Succeed Together - sales, customer success managers, and technology teams to name a few.  - Install, upgrade, test, and configure systems as part of completing implementation project. - Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Keep customer and other stakeholders informed of project progress. - Perform post-sale initial technical implementation of technology products. - Conduct tasks and assignments as directed. - Work under moderate supervision with some latitude for independent judgment. - Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved.  What experience and skills do I need? - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills Preferred Experience - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules to produce desired results - A balanced mix of skills: driver and facilitator, tactical leader and doer *EOE including disability/ veteran*
Job ID
2021-5343
Category
Implementation
FTE Status
Full-time

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