SPS Commerce

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Job Locations US
Posted Date 7 days ago(7/16/2021 4:49 PM)
Due to our continued growth, SPS Commerce is looking for Implementation Consultants who are Obsessed with Customers and have a Get After it attitude to join our Mid-Market Supplier Implementation team.  Our implementation experts are responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.  Because of our growth, we have multiple positions open at different levels.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You enjoy connecting the dots between stakeholders across multiple internal and external teams. - Communicating directly with external facing customers and their trading partners suits your service-oriented mindset. - You have strong analytical, problem solving and troubleshooting skills The Day-To-Day   Our Implementation Consultants manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team.  Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components. - Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Create customer-specific business rules to meet customer and trading partner system and/or business requirements - Define and execute test plans to successfully integrate trading partners - Verify that maps and business rules function correctly prior to production install - Configure production installation and confirm connectivity with successful data flow - Monitor data flow and analyze, resolve or direct any required technical bug fixes - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates What experience and skills are required?   Consultant II: - Bachelor's Degree + 2 years of related experience OR  5 years of relevant experience with no degree. - Strong analytical, problem solving and troubleshooting skills. - Excellent organizational skills and ability to manage multiple projects concurrently. - Ability to apply, test, and re-configure data rules in order to produce desired results.  Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree; - 3+ years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.  What experience is preferred? - Experience with NetSuite related to B2B integration strongly preferred - 2-5 years software consulting or software implementation experience (highly preferred) - Familiarity with XML preferred - Experience with text editing and data mapping tools preferred - General understanding of the concept of e-commerce and electronic data interchange (EDI) preferred   **EOE including veterans/disability**
Job ID
2021-5809
Category
Implementation
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(7/13/2021 12:54 PM)
SPS Commerce is growing! We have multiple Project Manager openings on our NetSuite team and are looking for new team memebers who are Obsessed with Customers and have a Results Matter mindset to join our Implementation Team! The Project Manager is a member of the Integrated Implementation team and leads team members to implement SPS Commerce services and products for clients. Responsibilities include monitoring teamwork flow including multiple functional areas to ensure project delivery and quality standards are met. They are a point of contact for the team and demonstrate comprehensive understanding of projects/products offered.   Does this sound like you? - You are known for your communication skills and ability to manage projects and deliverables internally and externally - You can hold business critical conversations with clients, while maintaining the relationship and earning their trust - You have experience with managing software implementations from the moment the contract is signed until they are fully deployed Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? You will own a portfolio of projects, driving them from contract signature to project closure.  You will work with and influence upstream/downstream partners (within and outside Implementations) to ensure successful broader service delivery. You’llprovide leadership to the project team and for the efficiency and effectiveness of projects for a given service delivery area.  The day-to-day will include regular collaboration with multiple teams across SPS. - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support. - Create and maintain project work schedules, track customer requirements, and translate customer requests into project deliverables. - Coordinate delivery aspects of the implementation project to ensure deliverables are completed on time while managing project risks and issues - Define and communicate expectations for productivity and quality measurements by maintaining consistent processes across the team and organization - Demonstrate the ability to apply technical, professional, or product expertise to real work situations - Complete post-project analysis and drive positive project outcomes, team results and effective change management - Own a portfolio of projects while working with limited supervision. What experience is required?   Project Manager: - Bachelor’s Degree or equivalent experience - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment   Sr. Project Manager: - Bachelor’s degree or equivalent experience - 5+ years project management experience - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Strong problem solving and analytic ability - Quality-focused; detail-oriented; ability to prioritize and multi-task; proven ability to handle multiple projects - Excellent organizational skills and written/oral communication skills - Experience developing processes and managing projects in a technology based service organization desired - Demonstrated ability to lead teams and achieve goals without direct authority over personnel What experience is preferred? - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation. - Experience developing processes and managing projects in a technology-based service organization desired. - Demonstrated ability to lead teams and achieve goals without direct authority over personnel. - Supply Chain Experiences - EDI or ERP experience or Order to Cash process for suppliers - NetSuite - nice to have   **EOE including veterans/disability**  
Job ID
2021-5789
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(7/12/2021 6:17 PM)
SPS Commerce is hiring for multiple Consulting positions across several of our Customer Success teams.    Does this sound like you? - You’re focused on providing an excellent customer experience. At some point in your career, you’ve had to answer to customers, provide an experience that leaves them feeling like they are our number one focus and left them feeling taken care of and heard. - You’re technically minded and enjoy solving problems. SPS Commerce provides technology for the retail supply chain. You don’t have to be a programmer, or invent the next big app, but if you can learn new technology and explain it to a customer, you’d be a natural in this position. - You’re not afraid to meet new people. You’ll talk to customers and learn about their business, so you can implement their software to meet the unique needs of their business. This will primarily be done over the phone, so you’ll want to be comfortable with picking up the phone and cultivating those relationships.   Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    The Day To Day While the day-to-day will largely depend on the team, typically our Consultants work in a team of professionals responsible for developing standardized solutions for customers. They will facilitate problem research, isolation, diagnosis, resolution and follow-up for customer change events, managing all escalated events appropriately, when necessary.    - Execute installation, upgrades, testing, and system configuration as part of completing implementation project.  - Perform post-sale initial technical implementation of technology products.  - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.   - Keep customer and other stakeholders informed of project progress.  - Conducts tasks and assignments as directed. Works under moderate supervision with some latitude for independent judgment.  - Track progress of Implementation project(s).  Ensure deadlines are met and scheduling issues resolved.    - Career Development position within field. Requires moderate skill sets and developing proficiency within discipline.    Minimum Qualifications   Consultant I - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills. - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules to produce desired results - A balanced mix of skills: driver and facilitator, tactical leader and doer   Consultant II - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - 3-5 years professional business experience. - Strong analytical, problem solving and troubleshooting skills. - Excellent organizational skills and ability to manage multiple projects concurrently. - Ability to apply, test, and re-configure data rules in order to produce desired results. - A balanced mix of skills: driver and facilitator, tactical leader and doer. - Familiarity with XML a plus. - Experience with text editing and data mapping tools. - In-depth knowledge of mapping tools and functionality.   Senior Consultant - A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree. - 3+ years of account management, relationship management, product management or related experience. - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities. - Excellent oral communication and telephone skills along with strong written communication and interpersonal skills. - Experience working with MS Office, including Microsoft Word, Excel and Outlook and Internet browsers.   EOE including veterans/disability.
Job ID
2021-5782
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 23 hours ago(7/22/2021 4:29 PM)
SPS Commerce is growing! We are looking to add a Project manager who is Obsessed with Customers and has a Results Matter mindset to join our Retail Community Customer Success Team.  Our team is deep and broad enough where we would consider candidates who are early into the Project Management career or a couple years into their PM journey, who can lead on their own.    Does this sound like you? - Do you enjoy collaborating with stakeholders across multiple internal and external teams to implement strategic retail solutions? - Do you enjoy communicating, training and working with customers and their trading partner community? - Do you have strong analytical, problem solving and troubleshooting skills?   Why work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.      Day-to-Day   As a Project Manager at SPS you will work with a team consisting of a Solution Strategist and Technical Consultant to guide our customers through the implementation process. - Own a portfolio of work that includes clients in various phases of their customer journey - Engage in team stand-up meetings to identify key action items and drive prioritization for project teams across the portfolio - Conduct status calls with customers to drive projects to success - Work on a collaborative team of individuals across multiple departments and functional practice groups - Customer focus and desire to work effectively across functions in a continuous improvement and dynamic environment - Demonstrate comprehensive understanding of products and services offered - Partner with stakeholders on the design, development, testing, implementation, and deployment of business process changes. - Define and document changes and/or enhancements to existing programs reviewing requirements to identify solutions as well as potential risks and impacts to existing trading partner integrations. - Drive account retention and growth through strong account management Minimum Requirements - Bachelor’s degree OR some Post-Secondary education experience and 2-3 years of business experience - up to 2 years’ experience for an Associate Project Manager  - 3+ years for a Project Manager  - Business project management experience required. No PMP needed or required. - Strong problem solving and analytic ability. - Quality focused; detail oriented; ability to prioritize and multi task. Experience working on external, customer facing projects. - Proven ability to handle multiple projects. - Experience developing processes and managing projects in a technology-based service organization desired. - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment. -                        **EOE including veterans/disability**  
Job ID
2021-5762
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 7 hours ago(7/23/2021 8:23 AM)
Have you been considering making the plunge into leadership? Do you enjoy leading from the front, building great teams, and developing individuals to take that next step? Then you don't want to miss out on this Manager I, Implementation on our EDI Testing team. Come be a part of our explosive growth!   Does this sound like you? - You would consider yourself an Implementor – you know how to prioritize tasks, escalations, people and projects simultaneously while focusing on tight deadlines and foreseeable goals - Team culture is important to you – you want to maintain a team environment as a leader that is nurturing and collaborative with others. - You are passionate about customers and have the desire to work effectively across functions in a continuous improvement and dynamic environment Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day EDI Testing is a unique team within Implementation that makes a large impact on suppliers who need to test and certify doing EDI with SPS Commerce. The Manager I, Implementation is a key member of the Customer Success team and will lead a team of people who implement EDI testing and certification services for SPS clients. - Train, develop, and support team members in their current role, while also preparing them for success in future roles at SPS. - Assist team with customer situations, acting as a point of escalation for customer issues and questions, and ensuring customers have a great experience. - Participate in hiring, supervising, and coaching implementation consultants - Collaborate with other departments to assess current processes to ensure efficiencies and identifying areas where EDI Testing involvement is needed - Lead and participate in initiatives to improve operations, processes, efficiency, onboarding experience, and strategy of the team for the benefit of our customers and their retention at SPS. - Review dashboards regularly to ensure SLA’s, customer needs, and productivity metrics are being met   Required Skills and Experience - 3 - 5 years of relevant external customer-facing experience including demonstrated leadership (formal or informal) OR 2+ years of relevant SPS experience with demonstrated leadership tendencies. - Ability to be an effective leader by inspiring, mentoring, coaching, guiding, and influencing team members to hit goals and deadlines. - Proven ability to communicate effectively and fluidly across and throughout the organization in a manner that achieves desired results. - Strong project leadership analytical skills and quality improvement skills - Excellent organizational skills and ability to manage multiple projects concurrently. - Strong understanding of SPS processes a plus EOE including disability/ veteran
Job ID
2021-5682
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(7/14/2021 1:18 PM)
Are you looking for a company that will challenge you to improve your skills and maximize your potential?   SPS Commerce is hiring a Project Manager to join the Community Performance Reporting team! This team works collaboratively with the Account teams focused on Community Retailers. Their role focuses on driving customers engagements to optimize the value that customers can get from SPS Commerce.  In addition to customer engagements, this role is integral in providing customer feedback and driving product updates with our Product Management and Development teams     Why join SPS Commerce?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.     What is the day to day like?   As a project manager at SPS, you will join the Community Performance Team which works collaboratively with the Account teams focused on Community Retailers.  Their role focuses on driving customers engagements to optimize the value that customers can get from SPS Commerce.  - Manage day-to-day project tasks for implementing and optimizing SPS Commerce Products and Services. - Create and maintain project work schedules, track customer requirements, and translate customer requests into project deliverables. - Work closely with Product Management and Development teams to coordinate product updates for customers. - Advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement   What experience is required?  - Bachelor’s Degree - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment Preferred Experience - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Experience developing processes and managing projects in a technology-based service organization - Demonstrated ability to lead teams and achieve goals without direct authority over personnel                        **EOE including veterans/disability**
Job ID
2021-5674
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(7/9/2021 7:14 PM)
SPS Commerce is growing! We are looking to add a Project manager who is Obsessed with Customers and has a Results Matter mindset to join our Partner Implementation Team. The Project Manager ensures quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You will work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. Balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment. Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies - You are collaborative and a great communicator, able to set expectations with teammates and customers - You are skilled at listening to your customers and suggesting solutions based on their business needs - You can creatively solve issues and bring forth new ideas - You are highly organized and comfortable working on several fast moving projects simultaneously Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Day to Day The Supplier Mid-Mkt Segment group is primarily responsible for the revenue retention and customer loyalty for clients who have selected one of SPS’s productized solutions, many of which leverage a Partner of SPS. As part of this team, you may be collaboratively managing between 50 – 60 customer accounts at a time with your internal team to support supply chain initiatives for our customers. You will interact with customers every day, continually working on new questions and issues as they arise, helping them find the best solutions for their business needs by providing project status updates. You will coordinate with cross functional teams across the customer’s organization as well as cross functional teams across SPS, managing workflow, aligning resources and documenting project updates. - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support - Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables - Demonstrate proficiency in service delivery while managing multiple projects - Monitor work-flow requirements to meet timelines and quality expectations - Act as information broker by directing communication to/from team and customers - Proactively prioritize needs and effectively manage resources - Advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement Required Skills - 2+ years of project management and/or account management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Bachelor’s Degree or equivalent experience   **EOE including veterans/disability**
Job ID
2021-5481
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 months ago(5/4/2021 4:16 PM)
SPS Commerce is growing! We are looking to add a Project manager who is Obsessed with Customers and has a Results Matter mindset to join our Retail Community Implementation Team.  Our team is deep and broad enough where we would consider candidates who are early into the Project Management career or a couple years into their PM journey, who can lead on their own.   Does this sound like you? - Do you enjoy collaborating with stakeholders across multiple internal and external teams to implement strategic retail solutions? - Do you enjoy communicating, training and working with customers and their trading partner community? - Do you have strong analytical, problem solving and troubleshooting skills? Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day As a Project Manager at SPS you will work with a team consisting of a Solution Strategist and Technical Consultant to guide our customers through the implementation process. - Own a portfolio of work that includes clients in various phases of their customer journey - Engage in team stand-up meetings to identify key action items and drive prioritization for project teams across the portfolio - Conduct status calls with customers to drive projects to success - Work on a collaborative team of individuals across multiple departments and functional practice groups - Customer focus and desire to work effectively across functions in a continuous improvement and dynamic environment - Demonstrate comprehensive understanding of products and services offered - Partner with stakeholders on the design, development, testing, implementation, and deployment of business process changes. - Define and document changes and/or enhancements to existing programs reviewing requirements to identify solutions as well as potential risks and impacts to existing trading partner integrations. - Drive account retention and growth through strong account management Minimum Requirements - Bachelor’s degree OR some Post-Secondary education experience and 2-3 years of business experience - Business project management experience required. No PMP needed or required. - Strong problem solving and analytic ability. - Quality focused; detail oriented; ability to prioritize and multi task. Experience working on external, customer facing projects. - Proven ability to handle multiple projects. - Experience developing processes and managing projects in a technology-based service organization desired. - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment. **EOE including veterans/disability**
Job ID
2021-5462
Category
Implementation
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 months ago(5/27/2021 8:35 AM)
SPS Commerce is hiring a Manager II within our EDI Testing Implementation team! This position will help lead a team while also having minimal responsibilities in managing their own projects. We’re looking for leaders that believe Employees Come First, have a focus that Results Matter and are Obsessed with Customers.   Does this sound like you? - You would consider yourself an “Implementor”– you know how to prioritize tasks, escalations, people and projects simultaneously while focusing on tight deadlines and foreseeable goals - Team culture is important to you – you want to maintain a team environment as a leader that is nurturing and collaborative with others. - You are passionate about customers and have the desire to work effectively across functions in a continuous improvement and dynamic environment - You are a thought leader who brings innovative ideas into action   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day EDI Testing is a unique team within Implementation that makes a large impact on suppliers who need to test and certify doing EDI with SPS Commerce. The Manager II, Implementation is a key member of the Customer Success team and will lead a team of people who implement EDI testing and certification services for SPS clients. Responsibilities include building, developing and maintaining a highly productive and skilled team of resources focused on delivering technical integration solutions to our customers. Strong interaction with clients and internal sales, marketing, integrated services, development, technology and support teams will be required. - Supervise assignments of delivery resources to implementation projects - Manage a team of Consultants, Project Managers, and Solution Strategists - Regularly perform 1:1s with employees, conducts performance reviews and career development discussions - Provide feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables, and coaches direct reports regularly - Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations - Provide mentoring and work direction for team resources, as needed - Partner with Sales, Implementation, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery - Provide feedback and work on the development and maturity of internal implementation processes (staffing, delivery, escalations, prioritization, etc.) Required Skills & Experience - Bachelor’s degree plus at least 5 years of related work experience; Master’s degree plus at least 3 years of related work experience; or equivalent combination of experience and education - At least 2 years of management experience - Excellent organizational skills and written/oral communication skills, especially at various levels in an organization - Data driven with experience developing and using metrics to make business decisions - Experience developing processes and managing projects in a technology-based service organization desired - Experience leading a team and achieving goals without direct authority over personnel Preferred Experience - Demonstrated experience in completing IT or Service implementation projects preferred - Knowledge of supply chain, the retail industry and EDI preferred - Previous demonstrated management experience preferred Internal Equivalency Experience - At least 2 years of SPS experience and exposure to related/relevant areas of practice or expertise *EOE including disability/ veteran*  
Job ID
2021-5398
Category
Implementation
FTE Status
Full-time

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