Job Listings

In this quota-carrying and fast-paced role, the Strategic Account Executive will continuously seek net new business derived from prospecting, territory management, and periodically going onsite.  This position will pull in resources from the sales engineering team and work to transition business to our implementation team. Once a new customer is onboard, this account will remain as part of your territory for possible upsell or cross sell. In this role, the Strategic Account Executive will grow business with a constant mix of new and expanding clients with a strong emphasis on net new customer acquisition.   Does this sound like you? - Results matter and you hold yourself to a high standard of performance.  You thrive in an environment of collaboration and succeed together values. - Obsessed with customers is how you work. You position yourself as a trusted advisor, solving customer’s business problems and drive value for their business. - Get After it – You understand that speed matters and demonstrate a sense of urgency and commitment to getting things done. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Responsibilities / Duties - Drive a value-based sales process and manage a defined sales territory (e.g., identify, develop, and close new business opportunities) - Prospect for new clients through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively - Engage in all qualified leads/opportunities assigned from a variety of teams (e.g., Channel, Logistics, Analytics, Marketing, Community, Lead Generation) - Collaborate with an account team to understand and leverage existing SPS relationships while cultivating a culture that grows together and aligns with SPS Values - Nurture prospects and current customers while partnering with account team to cross-sell and upsell existing subscribers - Develop and maintain deep SPS product knowledge to demonstrate and prescribe SPS solutions - Maintain a rolling 90-day pipeline to meet or exceed ARR quota - Partner with AE as well as Customer Success to maintain customer satisfaction; respond to customers in a timely manner; ensure the customer has proper alignment with customer success - Document key findings, progress, insights, and pipeline velocity in Salesforce.com Minimum Requirements - Bachelor’s degree AND 5 years of relevant work experience with 3+ years quota-carrying sales experience OR some post-secondary education AND 9 years of relevant work experience - Demonstrated experience managing sales cycles from prospecting to close, building a pipeline, patiently overcoming objections, using tools and resources to demonstrate ROI, effectively forecasting, and persisting through short and long sales cycles - Proven experience generating leads from your own prospecting efforts, leveraging your contacts and existing accounts and partners - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Ability to translate and clearly communicate business issues and technical information to individuals with varied levels of expertise - Excellent skills with cross-functional teamwork (e.g., product management, support, sales leadership, and senior management) - Demonstrative behaviors around integrity, relationship building, and leadership expectations Preferred Experience - Multi-year tenure in a single organization with 3+ years of repeated success exceeding quota is preferred - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com Internal Equivalency Experience - At least 1 year of SPS experience and exposure to related/relevant areas of practice or expertise and at least 6 months in a sales position   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

SPS Commerce is a leading supply chain management company that provides state of the art cloud-based solutions. Our company is growing, and so is our team! We are currently looking for an experienced Implementation Specialist who loves to get after it, is obsessed with customers and enjoys succeeding together to join our Enterprise Premier team.  For this role, we have flexibility for either a Sr. or Lead level candidate. In this role you would be responsible for successfully managing the testing and implementation of our customer’s solution. Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components.   This role will either be hybrid from one of our corporate offices or fully remote; based on the candidate’s geographical location.   Does this sound like you? - You have a passion for digging into business challenges - You can articulate how software products/solutions help solve business challenges - You enjoy working with teams, customers and SPS partners, on multiple projects   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Day to Day - Perform post-sale initial technical implementation of technology products. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Conduct complex work important to the organization. - Work under minimal supervision with wide latitude for independent judgment. - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates.   Required Experience/ Skills   Sr. Consultant   - A minimum of 5 years of related experience with a Bachelor’s degree or equivalent combination of education and experience; or 3 years and a Master’s degree. - 3+ years of account management, relationship management, product management or related experience. - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities. Lead Consultant - 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree - 5+ years of experience with customer implementation and solution testing - Consulting experience in common industry standard business practices, such as ERP or Ecommerce - Strong technical analytical, problem solving and troubleshooting skills - Work without supervision with extensive latitude for independent judgment - Excellent organizational skills and ability to manage multiple projects concurrently - Strong technical and business communication skills utilized in creating/designing organizational and systems processes documentation - Experience and professionalism presenting to and interfacing with executives both internally and externally - Demonstrated ability to implement complex, large scale customer solutions - Demonstrated ability to operate independently and efficiently - Familiarity with XML required - Ability to work in a team-based environment   Preferred Experience - Electronic Data Interchange (EDI) experience - Supply chain related experience working with ERPs such as SAP, Oracle, Infor etc. - Experience implementing and troubleshooting different connection types API, FTP, AS2, VAN etc. - Experience working with Suppliers and retailers - Experience working with Carriers and 3PL’s - Ability to learn quickly to utilize proprietary tools and software as part of day to day job function desirable   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   *EOE including disability/ veteran*

SPS Commerce is hiring a Manager II of Customer Support on our Microsoft Market Team!  This role will lead a team of individual contributors working to provide root cause resolution for customers. The Manager is responsible for customer satisfaction and managing key performance indicators (KPI) across their designated customer base. This Manager is accountable for developing members of their team, teaching, and practicing the core values of SPS, and ensuring customer centricity within their scope.   This role will either be hybrid from one of our corporate offices or fully remote; based on the candidate’s geographical location. Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You’re known for your welcoming and nurturing personality, and you always strive to be inclusive and getting others to engage.  You’re a natural coach and mentor, and you’re often seen as the “go-to” resource. - You have a close attention to detail.  Your naturally analytic tendencies helps you to dig into the details and identify trends and themes that others may have missed. - You have a high patience threshold and can de-escalate troubled customers.  You can accurately read the room and respond in an appropriate and measured way that will lead to quick, and positive, resolution.   What is the day to day like? - Act as a resource to employees providing coaching, training, and development guidance - Ensure clarity around priorities and goals for the team’s area of responsibility to achieve customer key performance indicators (KPIs). - Demonstrate strong organizational abilities by handling concurrent projects and navigate conflicting priorities. - Guides team and relevant stakeholders through instances of change management - Fosters an environment that encourages career development and employee engagement - Acts as a advocate, staffs to these shifts appropriately, including handling customer and internal escalations - Technical Support Assistance: This Manager role will be customer facing, working through and assisting with customer escalations and building customer relationships What is required? - Bachelor's Degree or equivalent experience - 5+ years of relevant experience in a customer-centric environment - 2+ years serving in a formal people management role leading direct reports - Solid understanding of SPS Commerce products and the value these provide SPS’ customers - Experience in effectively coaching and mentoring others, including delivering performance feedback as a means to drive continual improvement - Experience effectively leading teams through change - Proven ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced and changing environment - Strong verbal and written communication skills, including the ability to influence others and professionally represent the company to customers and other external parties - Strong project leadership, analytical and quality improvement skills What is preferred?  - 3-5 years of technical support background - Knowledge of supply chain, the retail industry and/or EDI - Previous demonstrated management experience - Strong customer service/communication skills   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    *EOE including disability/ veteran*    

SPS Commerce continues to grow within our Tech Organization! We are adding a Quality Engineer to our Enterprise engineering team. This product team and market segment is experiencing growth. In this role, you will work with a team of talented engineers who Get After It and are Obsessed with Customers solving problems for our customers.    Does this sound like you? - You’ve been recognized for your technical aptitude and have demonstrated a natural curiosity and desire to solve technical problems. Ideally, you’ve a fundamental understanding of SAP and/or other enterprise level Enterprise Resource Planning system (ERP)s. - You have the desire to get into Technology and work side-by-side with developers to create leading end-end customer solutions. - You love working in teams – you’re a known collaborator and like working in an agile model. - You have a flexible mind-set and have a proven resilience to flex with varying workloads.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. The Day to Day As a Quality Engineer, you will be involved throughout the product development life cycle, ensuring the final solution meets product requirements. You will: - Participate in the design of features from initial requirements through Product acceptance, while providing timely feedback. - Develop detailed, comprehensive, and well-structured test plans and test cases by working with Development, Product & Customer Success teams. - Manage all test activities for development projects, including bug/defect tracking & reporting, user acceptance and end-end testing activities, while keeping track of schedules, milestones and deadlines. - Determine readiness of the Product. - Be a liaison between Customer Success and Product/Development team for issues submitted by Customer Success implementation consultants. - Effectively document test progress, issues & results. - Adapt and utilize best practices of QA methodologies, tools, automation testing and processes to ensure quality solutions and services for our SPS customers.    Minimum Requirements   - Bachelor’s degree or combination of education and experience - 3+ years of QA experience - Self-motivated, capable of working independently - Strong analysis, problem solving and troubleshooting skills - Keen eye for detail and commitment to excellence - Strong aptitude to learn new strategic systems - Organized and capable to work on multiple tasks efficiently - Experience in various testing techniques such as UI Testing, Automated Testing and a strong understanding of software QA methodologies, tools and processes - Strong documentation skills of a technical nature - Experience with agile development methodology   Preferred skills but not required:    - SAP Enterprise Resource Planning (ERP) system and/or other enterprise level ERP system experience - Understanding of the concept of e-commerce and electronic data interchange (EDI)   **EOE including disability/ veterans**  

SPS Commerce continues to grow within our Tech Organization!  The Principal Software Engineeris responsible for a deep subject matter expertise in technical skills and within mission critical components of SPS’ technology products and services. This role will focus on the planning and delivery of network members to fuel the ability for the retail network to join the SPS network and then connect to their trading partners.  This will entail frontend& API development, data modeling, knowledge-graph and content-management solutions.  This role works independently to dive deep into complex technical problems to identify a solution, provide clear rationale for and against alternative approaches, and drive the realization of that solution across teams.  This role will also be a leader to improve knowledge within the internal technology community by speaking at meetups, publishing best practices and guardrails, and writing blog posts across the organization.  .      Why SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS, we empower retailers, suppliers, distributors, grocers, and logistics partners to work better with our people, process, and tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore and execute new ideas. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.     What is the day-to-day like?    This role works collaboratively to dive deep into complex technical problems to identify a solution, provide clear rationale for and against alternative approaches, and drive the realization of that solution across teams. This role will also be a leader to improve knowledge within the internal technology community by speaking at meetups, publishing best practices and guardrails, and writing blog posts across the organization.  This person will lead across a suite of technical capabilities and teams.  - Drive scalable, observable, performant, available, and reliable systems that meet the needs of SPS’ customers, teams, and business.   - Be a leader by identifying, adopting, and advancing best practices and technology guardrails   - Define areas of opportunity to improve our products and services and drive realization across the teams   - Provide support to stakeholders as needed as part of release activities   - Mentor the team by training groups on our technology patterns to help grow the skills of others and champion others’ ideas   - Identify new engineering patterns and technology trends to champion adoption and engagement to achieve increased quality and productivity across the teams   - Participate in speaking at conferences, publishing articles and blog posts, and leading community meetups as a champion promotion SPS, our culture, and our investments   - Foster strong multi-team morale in a fast-paced, action-packed environment   - Other duties as assigned   What experience and skills do you need?  - Bachelor’s degree plus 12 years related experience; or equivalent combination of education and experience   - Excellent analytical, problem solving and troubleshooting skills   - Excellent organizational skills and ability to contribute to multiple projects concurrently   - Expertise in adopting and driving devops and agile product development practices   - Experience delivering solutions with cloud technologies   What experience is preferred?  - Experience and delivery of SaaS solutions   - Experience with various ERP functionality and architecture   - Python, JavaScript (React), REST & GraphQL API development    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    ** EOE including disability / veteran **

We’re seeking a French Bilingual (French/English) Associate Customer Support Analyst to join our team in Minneapolis, MN! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.   Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - Bachelor's degree or equivalent combination of education and expereince  - Business Professional French fluency required - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                              EOE including disability/ veteran

SPS Commerce is looking for an Associate Payment Solutions Analyst to help change the way we approach payment solutions with business-to-business accounts. The Associate Payment Solutions Analyst will engage and manage through a high volume of inbound and outbound customer contacts to respond to inquiries. This role will collect on past due receivables by using established and documented processes in a timely manner while focusing on providing a positive customer experience.   ** This role is located in Minneapolis, MN. You must be able to come into the office 2x per week. **    Does this sound like you? - You love to collaborate and are skilled in building relationships with both customers and internal partners - You’ve been described as high-energy and have a strong sense of urgency, focus on execution, and relentless follow-through - You have the grit and determination to turn difficult conversations with customers in to opportunities to strengthen relationships   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day The Associate Payment Solutions Analyst provides support to SPS enterprise and strategic customers in the areas of collections. This role includes both inbound and outbound contact ensuring we are being proactive in our collection efforts. This will be accomplished by executing the following responsibilities: - Pursue the collection of past due accounts assigned, by following standard collections policies and procedures and follow-up as necessary with the customer or internal partners - Investigate issues with delinquent accounts by partnering with internal teams to research customer claims to gain resolution and collect payment of invoices - Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and provide a single-touch resolution - Create a positive, empathetic internal and external customer experience with each interaction - Resolve basic inquiries and stretch in role to resolve inquiries of moderate complexity - Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps - Facilitate problem identification, research, and timely follow-up to an ultimate resolution - Document customer interactions, key findings, progress, and insights in Salesforce and/or VersaPay - Collaborate with internal individuals or teams; update management weekly on the status of the high dollar accounts - Refer and/or escalate cases to the appropriate internal individuals or teams Required Skills - Bachelor’s degree or equivalent combination of education and experience  - Problem-solving and investigative mindset while being curious and having a customer-centric focus - Professional and customer centric slant on verbal and written communication skills - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) - Must maintain confidential information Preferred Experience - Prior customer service experience in any industry preferred - Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                           EOE including disability/ veteran

Our Marketing team at SPS Commerce is growing. We are looking to hire a SeniorEmail Marketing Specialist to join our Demand Generation team working closely with our Campaign Specialists. In this role you will be responsible for creating and executing campaigns in our Account Based Marketing (ABM) tool,  Demandbase, B2B Emails and CRM (Salesforce) platforms. You will be the team’s SME when it comes to our marketing toolbox. You will spend your day strategizing with the team, focusing on building email lists, crafting targeted email messaging, and nurturing leads through written communication.   Does this sound like you? - You like working with marketing automation tools that help to gain efficiencies. - You are an excellent communicator. - You love to work collaboratively across teams and the organization. - You are data driven. You like to get into the data, do the analysis and be able to tell the story.   Why work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Responsibilities: - Day-to-day management of our tools (Salesforce, Pardot, Demandbase) - Execute on A/B testing strategy for our email tools (Outreach and Pardot) - Build, test, and deploy campaigns and customer journeys - Develop strategies and best practices for ABM, email and CRM tool management. - Utilize basic SQL and AMPScript for data manipulation. - Collaborate with the campaign managers and digital channel managers to optimize lead generation efforts based on conversion metrics. - Attend strategy meetings with marketing team to support campaigns. - Champion ABM programs with responsibility for driving new customers. - Manage and execute on the key strategic email program initiatives at each stage of the customer journey particularly focusing on prospecting, nurturing, retention stages - Ability to map customer journey nurture email strategies and implement plans. - Identify and define key performance indicators and reports needed to optimize channel effectiveness and track against Lifecycle goals. - Measure, analyze, and report on target account penetration on a monthly, quarterly basis as well as impact of ABM efforts on sales pipeline revenue through Demandbase. - Configure, test, document, and implement marketing automation platforms including Salesforce Marketing Cloud, Pardot, and more. - Lead and adhere to best practices for Email and SMS channels. - Assess client requirements and propose solutions for repeatable tasks and moderate customizations. - Ensure quality assurance processes are followed.   What experience and skills do I need: - Bachelor’s degree in marketing, Communications, Business Management, Computer Science, Information Technology, or equivalent work experience (2 years minimum). - Knowledge of Email Automation Platforms (Pardot, Salesforce) - Familiarity with email marketing best practices, including transactional and permission-based messaging. - Understanding of data privacy and protection practices (CAN-SPAM, CASL, EU Privacy Directive, DPR, blacklisting, etc.). - Strong attention to detail and commitment to quality. - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure - Experience in A/B testing campaigns   Preferred Experience - Coding capabilities in HTML, CSS, and Ampscript. - SQL experience considered a plus. - Experience in advertising campaigns and reporting in Demandbase One. - Passion for learning the retail supply chain market. - Excellent verbal and written communication skills. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**

SPS Commerce is hiring an Account Executive for our Supplier Sales Team.  This is your opportunity to join a leading SaaS Sales Organization. In this role, you'll get a chance to manage your own territory and work the full sales cycle from prospecting, coordinating internal resources, closing deals and then doing a seamless hand-off to our implementation team.   Our Account Executives continuously seek new and additional business derived from prospecting, partner development, and territory management. This role will prospect within our current accounts for net new revenue opportunities, receive leads from our Marketing and Lead Gen teams and partner with our Channel Sales team. You will do annual and quarterly business planning to be used internally to set up your territory for success including running business reviews with your Customer / Partners. In addition, you’ll pull in resources from the sales engineering team, partner with other direct sales teams, and work to transition business to our implementation team to ensure partner-led projects are running effectively.     Sound like a lot? No problem. SPS Commerce has a world class on-boarding team to help all employees understand the nature of our product, our customers and the sales cycle.  If you can sell, we can teach the rest.   Why Join SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - Results matter and you hold yourself to a high standard of performance.  You thrive in an environment of collaboration and succeed together values. - Obsessed with customers is how you work. You position yourself as a trusted advisor, solving customer’s business problems and drive value for their business. - Get After it – You understand that speed matters and demonstrate a sense of urgency and commitment to getting things done. The Day to Day In this quota-carrying and fast-paced role, the Mid-Market Account Executive will work to expand business with existing customers through cross-sell and upsell.  Partnering with a Strategic Account Executive, as well as other account team members, this position will leverage key business acumen and deep SPS product knowledge to demonstrate and prescribe SPS solutions to current customers. - Drive a prescriptive sales process and manage a defined sales territory (e.g., identify, develop, and close opportunities with current customers) - Build strategic relationships with customer base through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively - Nurture prospects and current customers; cross-sell and upsell existing subscribers - Maintain a rolling 90-day pipeline to meet or exceed ARR quota - Collaborate with an account team to understand and leverage existing SPS relationships while cultivating a culture that grows together and aligns with SPS Values - Develop and maintain deep SPS product knowledge to demonstrate and prescribe SPS solutions - Partner with SAE as well as Customer Success to maintain customer satisfaction; respond to customers in a timely manner; ensure the customer has proper alignment with customer success - Document key findings, progress, insights, and pipeline velocity in Salesforce.com -   Minimum Requirements - Bachelor’s degree AND 2 years of relevant work experience OR some post-secondary education AND 3 years of relevant work experience - Relevant work experience is defined as 2+ years of sales experience with a minimum of 1 year in a commission-based sales role - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Demonstrative behaviors around integrity, relationship building, and leadership expectations   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran

The SPS Commerce Channel Sales team continues to experience tremendous growth!  The Account Executive on the Channel Sales team is an indirect sales role in a high-growth area of SPS Commerce that is a lead generating organization. This Account Executive position is an individual contributor, Channel Sales Manager (CSM) role. The CSM is chartered with developing lasting business relationships with software & Cloud-based companies specializing in ERP, Warehouse Management, and/or Transportation Management. This includes cultivating partnerships directly with software application companies and their independent business partner communities, serving as the primary representative of SPS Commerce to these communities. The Markets that Channel Sales serve change very quickly including new markets and Partners. This rapid change requires entrepreneurial, forward-thinking, innovative sales professionals who are skilled at discovery, prescriptive selling, and managing complex sales cycles. Does this sound like you? - Proven track record and capabilities with 100% Indirect sales. - Successfully managing channel partnerships within a dedicated territory (market). - You're action oriented. You have a strong sense of urgency and tend to jump in and figure things out.  Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day Essential Responsibilities / Duties - Create a thorough annual business plan that details the specific markets, activities, and milestones required to meet sales revenue and lead generation objectives - Carry forward detailed business plans to senior management and business executives, based on collective value propositions for both companies - Develop and maintain financial and non-financial metrics to measure the effectiveness of our channel partner relationships, both for SPS Commerce and for our partners. - Leverage your business plan to educate the other departments at SPS Commerce on the goals of your business such that they can participate in and understand their role in assisting you to fully execute on your objectives - Articulate SPS value proposition for the entire product suite - Maintain consistent and accurate sales and partner forecasts using specified tools and applications provided by SPS Senior Management, on a daily basis - Execute marketing programs, including directional ownership of industry/market tradeshows with our partners that generate revenue and/or leads - Meet or exceed quarterly sales objectives/quota targets - Work closely with other SPS sales organizations when independent VARs and or System Integrators are involved, winning the support of these third-party companies to increase our win rates, and ultimately bringing these partners formally into the SPS Ecosystem Required Skills - Bachelor’s degree AND 2 years of relevant work experience OR some post-secondary education AND 3 years of relevant work experience - Relevant work experience is defined as 2+ years of sales experience with a minimum of 1 year in a commission-based hunter sales role - Ability to think “outside the box” and innovate to uncover new business opportunities - The ability to develop a comprehensive go-to-market strategy with partners - Excellent communication and cross-functional teamwork skills (product management, implementation, support, sales and senior management) - Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into business solution requirements that engages and drives a partner-focused relationship. - Experience working with MS Office, including Microsoft Word, Excel, Outlook, PowerPoint, and Sales Automation Systems (such as Salesforce.com) - Proven organizational and prioritization skills - Familiarity with business applications in the ERP and Supply Chain space Preferred Experience - ISV, VAR, Industry experience - ERP experience (e.g., Acumatica, Infor, Netsuite)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.     EOE including disability/ veteran

Our Program Management team is expanding!  We are looking to hire a Senior Program Manager who will be working directly with our Retail customers. Your primary responsibilities will be as a member of the program management team and will have primary responsibilities around managing leads delivered from SPS Commerce Partners (retailers) via formal engagements to drive maximum adoption in the shortest amount of time possible.  The candidate will be considered the subject matter expert on trading partner on-boarding best practices and act as the key point of contact for all new Partner Enablement Programs.  The Program Manager is considered an internal expert on driving adoption rates for external customer acquisition programs.   ***This role will be based in our Minneapolis, MN office. ***   Does this sound like you? - Ability to work in a fast paced/growth driven environment with a high level of organization and efficiency. - Curiosity and initiative drive you to continually learn and grow personally and professionally. - You're action oriented. You have a strong sense of urgency and tend to jump in and figure things out.  - You enjoy engaging with customers and supporting them throughout the customer journey. - You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all. Why Join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day to Day - Engage in the planning and implementation of the more complex community programs of varying sizes (250-1000+ vendors) - Plan and create strategies, tactics, activities, and materials for the purpose of conveying the customer's message to their community while driving maximum adoption within program timelines - Draft, Package and distribute communication materials internally and externally - Develop and execute training for sales team to execute on trading partner outreach - Serve as liaison between the Partner (retailer) and its customers, and internal constituents, working collaboratively with the account team to understand dependencies and adjust outreach approach and campaign timelines accordingly - Provide meaningful recommendations and coaching to Partners to keep them on track with meeting their intended goals including vendor escalations and messaging execution - Balance when to escalate internally / manage issues independent of assistance while managing exceptions, priorities and workload - Provide recommendations (internally/externally and at all levels) to improve performance that demonstrates how best practices impacts overall performance - Provide program forecast recommendations based on best practice score and prior experience; forecast actuals are generally on target - Mentor Associate level Program Managers via large engagement assistance -   What skills do I need? - Bachelor’s degree or equivalent experience PLUS 5 - 8 years relevant experience - Proven ability to prioritize workload across multiple projects while focusing on quality and detail - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook); expert level Excel skills and web analysis and reporting tools - Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally - Proven ability to understand unvoiced customer needs and adjust strategy appropriately - Strong project management and organizational skills with an eye for detail - Experience facilitating communications and problem resolution (both with external and internal personnel) - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure - Proven track record of creating results - Accountability - ability to focus on projects to their completion and be responsible for outcomes - Able to work independently as well as part of an account team - Inherent aptitude for change and challenge of the status quo - Ability to travel 1-2 times a quarter Preferred Experience - Retail experience - Salesforce experience - Basic knowledge of internet-based software products and services   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**

Our Program Management team is expanding!  We are looking to hire a Program Manager who will be working directly with our Retail customers. Your primary responsibilities will consist of consulting our customers (Buying Organization/Retailers) on the onboarding of their trading partner community using best practices and real time data and analysis to maximize results. You’ll act as a liaison between the Buying Organization and their trading partner community, coordinating the buying organization messaging and escalation strategy/execution. This is a unique opportunity to have a significant impact with SPS Commerce.  The successful candidate will have strong customer management, consulting, analytical and communication skills, with a thirst for results. Working as part of a larger account team, the Program Manager is considered an internal expert on driving commitment rates for external customer acquisition programs.   Does this sound like you? - Ability to work in a fast paced/growth driven environment with a high level of organization and efficiency. - Curiosity and initiative drive you to continually learn and grow personally and professionally. - You're action oriented. You have a strong sense of urgency and tend to jump in and figure things out.  - You enjoy engaging with customers and supporting them throughout the customer journey. - You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all. Why Join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day to Day - Maintain necessary alignment with the retailer’s outreach project team to execute on an agreed messaging plan, execution strategy, and escalation management - Appropriately set expectations and enforce best practices with our retailers on their outreach project plan and convey how their actions may affect their results - Act as an encouraging and empathetic resource for the retailer while pushing them to be appropriately uncomfortable where needed - Coordinate with a retailer to accurately represent the individual status and needs of the list of vendors provided to SPS Commerce - Analyze vendor community data and feedback to customize a retailer’s initial strategy as well as pivot as needed based on continued learnings - Collaborate with internal account team and leadership to ensure the retailer is following best practices while escalating appropriately where necessary - Use messaging, corresponding tools, training and collective team knowledge to maximize the commitment and ultimately adoption with each retailer - Act as the “retailer expert” for the Community Sales team as they work directly with a retailer’s vendors to effectively be a liaison for the retailer - Develop and execute training curriculum for sales staff to effectively represent our buying organizations goals and strategies during a trading partner outreach What skills do I need? - Bachelor’s degree or equivalent combination of education and experience, AND 3-5 years of relevant experience managing projects - Ability to communicate effectively at an executive level - Exceptional verbal and written communications skills both in an individual and group setting - Strong project management and organizational skills with an eye for detail - Experience facilitating communications and problem resolution (both with external and internal personnel) - Ability to manage several projects and deadlines simultaneously - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure - Proven track record of creating results - Accountability - ability to focus on projects to their completion and be responsible for outcomes - Able to work independently as well as part of an account team - Inherent aptitude for change and challenge of the status quo - Ability to travel 1-2 times a quarter Preferred Experience - Experience in project management, account management, retail, B2B sales or consulting - Experience with Salesforce   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**

The SPS Commerce Channel Sales team continues to experience tremendous growth!  The Senior Account Executive on the Channel Sales Team is an indirect sales role in a high-growth area of SPS Commerce that is a lead generating organization.  The Senior Account Executive is chartered with developing and retaining lasting business relationships with strategic partners such as: software & Cloud-based companies specializing in ERP, Warehouse Management, and/or Transportation Management. This includes cultivating partnerships directly with software application companies and their independent business partner communities, serving as the primary representative of SPS Commerce to these communities. The markets that Channel Sales serve are very dynamic, involving new and growing partnerships and opportunities. This rapid change requires entrepreneurial, forward-thinking, innovative sales professionals who are skilled at discovery, prescriptive selling, and managing complex sales cycles. Does this sound like you? - Proven track record of building and maintaining solid partnerships with external partners.    - Successfully managing channel partnerships within a dedicated territory (market). - You are action oriented and have an entrepreneurial spirit with a strong sense of urgency and tend to jump in and figure things out.  Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day Essential Responsibilities / Duties - Create a thorough annual business plan that details the specific markets, activities, and milestones required to meet sales revenue and lead generation objectives - Carry forward detailed business plans to senior management and business executives, based on collective value propositions for both companies - Develop and maintain financial and non-financial metrics to measure the effectiveness of our channel partner relationships, both for SPS Commerce and for our partners - Leverage your business plan to educate the other departments at SPS Commerce on the goals of your business such that they can participate in and understand their role in assisting you to fully execute on your objectives - Articulate SPS value proposition for the entire product suite - On a daily basis, maintain consistent and accurate sales and partner forecasts using specified tools and applications provided by SPS Senior Management - Execute marketing programs, including directional ownership of industry/market tradeshows with our partners that generate revenue and/or leads - Meet or exceed quarterly sales objectives/quota targets - Work closely with other SPS sales organizations when independent VARs and or System Integrators are involved, winning the support of these third-party companies to increase our win rates, and ultimately bringing these partners formally into the SPS Ecosystem Required Skills - Bachelor’s degree AND 5 years of relevant work experience OR some post-secondary education AND 9 years of relevant work experience - Relevant experience includes 3+ years of successful sales experience generated by one’s own hunting/prospecting and selling complex and multi-party service, technology or software solutions into new accounts aligning with the C-suite level - Ability to think “outside the box” and innovate to uncover new business opportunities with an Entrepreneurial mindset - The ability to develop a comprehensive go-to-market strategy with partners - Excellent communication and cross-functional teamwork skills (product management, implementation, support, sales and senior management) - Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into business solution requirements that engages and drives a partner-focused relationship. - Experience working with MS Office, including Microsoft Word, Excel, Outlook, PowerPoint, and Sales Automation Systems (such as Salesforce.com) - Proven organizational and prioritization skills - Familiarity with business applications in the ERP and Supply Chain space Preferred Experience - ISV, VAR, Industry experience - Warehouse Management, and/or Transportation Management experience   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

Are you looking for a role where you will engage with customers to find resolutions with contact adjustments and account maintenance? Do you enjoy identifying areas of improvement for internal and external processes? We are looking for a Customer SuccessContract Specialist who will heavily work with our Sales and Customer Success teams on operational details and take initiative in serving as a one stop shop in Contract Management while providing a stellar customer centric experience.   Does this sound like you? - Getting high visibility into an organization excites you but you're a self-starter who wants to take on learning and the unknown by the horns. You're ready to Know More to Be More - You are comfortable with finding customer resolutions and offering alternative solutions when appropriate and understanding when there is no resolution - You are comfortable with communicating with customers in conflicting matters - You enjoy being collaborative, while taking initiative and driving projects to completion with a sense of urgency in mind - You are extremely customer centric and always put the customer first  Why SPS? - With 90 consecutive quarters of growth, we know how to win - You’ll work alongside talented and enthusiastic professionals who embrace the world of technology and will get direct exposure to driving new processes and projects while being heavily involved on the design of the role itself - We have a leadership team that cares about your growth The Day-to-Day We're looking for someone who is Obsessed With Customers and knows how to Get After It! In this role you will partner with cross functional members to build and carry out solutions to ensure maintenance and growth of the customer. As a Customer Success Contract Specialist, you will drive accountability to key organizational partners on customer satisfaction. - Assist customers who wish to cancel, credit or reduce rate - Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions - Develop and maintain programs and processes that reduce customer churn and increase customer retention - Analyze and manage all revenue reductions activities - Recommend process improvement and best practices that align with revenue reductions processes and causes - Support development of refine and document processes and practices - Reporting customer feedback to key organizational partners - Maintain strong relationships across the organization through clear communication and detailed follow-ups - Handle retention, renewal activities such as: credits, cancels, contact adjustments and account maintenance  Required Skills - College degree or equivalent combination of education and experience - 1-3 years of solid customer centric, sales, or operations type of experience - You have excellent organizational skills with ability to effectively manage multiple projects  - Ability to effectively present and demonstrate solutions - Demonstrated computer knowledge (Internet and Microsoft Office -Word, Excel and Outlook) - Previous Sales Force experience is preferred   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                        EOE including disability/ veteran

SPS Commerce is seeking a Manager I, Corporate Applications who will be responsible for ensuring our corporate applications are available and meet the needs of the business.  These systems include but aren’t limited to email, phone, issue tracking, and chat.  You won’t do this alone; you’ll manage a team of applications experts and help them to continue to grow in their careers.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work to provide balance and flexibility.   Does this sound like you? - You’re a collaborator who influences decisions while working collectively with a team. - You are a leader who likes to roll up your sleeves and get into the day-to-day work. - You’re excited to bring new ideas to the table and share your past experiences. Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   You will lead the Corporate Applications team ensuring they are aligned to meet the current needs and future direction of SPS Commerce per our technology plans. The team is responsible for designing, configuring, monitoring, maintaining, and ensuring operational applications meet their service level goals. - Manage and support a diverse set of applications including: O365, 8x8, JIRA, Confluence, Intercom, and Slack - Manages staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition by providing regular feedback, coaching, and development opportunities. - Acts as a manager and/or technical subject matter expert where required, using a combination of insights in technology and ongoing business needs to make impactful application architecture and design decisions. - Manage the deployment, configuration, and ongoing operations of applications used in the SPS Commerce corporate environments. - Manage 3rd party relationships with software vendors in order to meet SPS’ needs. - Oversee agile and workflow processes utilizing Jira. - Collaborate with other business units throughout the org both local and global to develop, scale, and improve production systems and services. - Manage the monitoring and administration of applications as assigned to provide appropriate documentation, cross-training, capacity management, and recommendations for future state. - Manage and participate in an on-call support schedule. - Manage projects and set direction for technical staff. What experience and skills do you need? - Bachelor’s degree and 3 years relevant experience with demonstrated leadership experience (formal or informal) or 6 years of experience without a degree. - Proficient in administering Microsoft 365 Enterprise Applications, Azure AD (Entra ID), and related stack. - Proficient in administering chat and collaboration solutions, such as Zoom, Slack, Intercom, Teams - Experience in telephony administration, including call center configuration (8x8) - Ability to create strong relationships with team members and cross-functional stakeholders. - Experience in scripting to automate task and monitoring (e.g. PowerShell) - Excellent teamwork, communication, and coordination skills What experience is preferred? - Experience working for a Technology company. - Experience managing remote employees or contractors. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  

Our Associate Account Executive team is looking for passionate, collaborative, curious people who are interested in getting into sales or starting their career with SPS Commerce! In this role we offer up all the tools and training needed to succeed in a career in sales.  Our Associate Account Executive team is looking to add multiple people to our group due to promotion and internal growth of our teams effective this fall/winter.   SPS Commerce is a leader in the Retail Supply Chain SaaS space. This team is responsible for securing new direct annual recurring revenue through cross selling, upselling and new customer acquisition. There is no better opportunity to join a sales team, learn the art and science of sales while working for the leading SaaS company in Minnesota!    Does this sound like you? - You're known for your curious nature and have a desire to obtain a deeper understanding of one’s customer and their business by excellent listening skills. - You like to help others solve problems by finding solutions. - You are results oriented – you have a winning mindset, are competitive and like to have fun together as a team! - You want to join a company for a job but stay for a career. Why Join SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team.   The Day-to-Day In this hands-on role, you will learn from the ground up how to successfully prospect, apply the sales skills you learn, and ultimately grow your earnings potential as you transition into a territory of your own. The duration of this role is dependent on your ability to uncover opportunities for business development across your managers region, meeting call quotas, and general understanding of our company and growing industry. - Pro-actively call into prospective customers to learn, understand, and ultimately uncover sales opportunities. - Partner with Account Executives to learn and understand the full sales cycle process while assisting them in territory management. - Provide superior customer service by offering accurate product information and timely follow-up in a friendly, professional manner. - Utilize a consultative sales approach by asking appropriate questions seeking to understand the prospective customers’ business. - Utilize Salesforce to accurately track progress and share updates.  What experience and skills do I need? - A combination of 4 years of post-secondary education or relevant work experience. - 1 year of experience in Sales (outside sales, inside sales, retail sales, telemarketing) preferred. - Proven aptitude for problem solving/sales (bias toward action, engaging, resilient, listener, curious, grit, gumption). - Proven results and strong desire to meet and exceed goals. - Excellent customer service skills and demonstrated ability to work effectively in a team environment. - Dynamic interpersonal skills and oral/written communication skills. - Strong organizational and prioritization skills to meet customer and business needs. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran

SPS Commerce is growing! We are looking to add a Customer Support Analyst on our Automotive Aftermarket Team team. The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. The Customer Support Analyst is responsible for providing great customer service through root cause analysis and issue resolution while leveraging their established skill set and SPS Commerce acumen.     *Must be located in Des Moines, IA or Minneapolis, MN.*   *Spanish bilingual opportunity available.*     Does this sound like you? - You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly. - You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving. - You’re able to build long-term relationships with customers by establishing trust and credibility. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible and are good at adapting to customer needs. - You’re an individual contributor BUT you have a Succeed Together attitude so you’re willing to pitch in to help others when needed.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.     Day to Day - Facilitates problem identification, research, and follow up to ultimate resolution, advocating for customer success - Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assess nature of customer needs and work to resolve issues ranging from moderate to extremely complex in nature - Refers and escalates to appropriate internal teams as necessary - Logs and tracks customer interactions using the designated customer resource manager (CRM) - Demonstrates agility by acting as a flex resource as necessary across multiple contact channels - Adheres to provided schedules to ensure availability for customer needs and adapts to changes when needed - Support supply chain transactions in EDI and other formats   Required Skills - Bachelor’s degree or equivalent combination of education and experience - 1-3 years prior customer support experience or technical/help desk experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Excellent customer interaction skills and demonstrated ability to work effectively in a team environment - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Proven organizational skills with ability to effectively manage multiple projects - Ability to work off-peak hours which includes some evening and weekend shift work. Ability to work limited on-call shifts   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                           *EOE including disability/ veteran*

SPS Commerce is hiring! We have an immediate opening for a Manager I, Development on our Trading Partner Development team. In this role you will build a relationship of trust with direct reports that includes coaching, developing, and managing employee performance.  You will partner closely with your aligned teams within Customer Success to help ensure the successful and timely delivery your team’s work . They will also partner with development and product teams to identify product, tooling and process efficiencies that will improve TPD’s workflow and to deliver on network dependencies necessary for product roadmaps.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work to provide balance and flexibility.   Does this sound like you? - You enjoy mentoring, leading, and growing a group of talented engineers, while leading a group of cross-functional technical roles. - You have a Succeed Together mentality and consistently Get After It. - You enjoy partnering with internal stakeholders to deliver high-quality solutions to meet the needs of our end-customers. - You are a strong culture builder of quality and continuous improvement. Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? You will manage a team of Individual Contributors of Business Analysts, Software Engineers, and Quality Engineers for one of our delivery teams. Team members range from Associate to Senior-level. - Partner with other SPS internal teams to identify and develop cross-team interactions and tool/process efficiency gains for SPS product or multiple products.  - Build a strong team culture centered on passion for delivering customer value and innovation.  - Collaborate with other TPD delivery managers and individual contributors across multiple geographies - need to be flexible in meeting times and communication methods to be successful.  - Collaborate on team initiatives, ensuring team remains on track and accountable for commitments. - Act as front-line management of 5-10 technical professionals. - Encourage team to grow and mentor team members and guide individual contributors in their career development. - Foster a strong team morale in a fast-paced, action-packed environment. Mentor within and outside of core team. Coordinate training and documentation materials across the department. - Work in concert with other development managers to make strategic decisions for the advancement and success of their department and the tech organization. - Facilitate the adoption of new technology advancements and foster a healthy continuous improvement culture within the team. What experience and skills do you need? - Bachelor’s degree and 3 years of relevant experience with demonstrated leadership/influence success at the team or department level or 6 years of experience without a degree. - or equivalent combination of education and experience - Highly collaborative with the ability to successfully manage multiple initiatives. - Proven ability to engage cross-functionally on a regional and international level. - Strong oral and written communication and interpersonal skills - Adaptable and responsive to change with an ability to refocus efforts into positive outcomes. What experience is preferred? - Experience managing a delivery team. - Working knowledge of agile delivery concepts. - Background in data mapping, testing best practice. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  

SPS Commerce is growing- We are adding a Tax Manager to our Finance team to develop and manage the company’s corporate tax strategy. In this individual contributor role, you will use your expertise in international and domestic tax to help the navigate new tax complexity as we strive to reach $1 billion in revenue over the next three years. As a Tax Manager, you will solely manage the global transfer pricing, international tax planning and compliance, and associated US impacts of international operations. This is the perfect opportunity for someone with an international focus, who wants to make a difference by playing a key role in the company’s growth trajectory.   Does this sound like you?   - You consider yourself an Implementor– you know how to prioritize tasks, escalations, people, and projects simultaneously while focusing on tight deadlines and foreseeable goals - Teamwork and collaboration. You excel at building relationships and coming to the table with fresh ideas and out-of-the box solutions- you are always looking for ways to succeed together - You successfully analyze complex problems and situations and develop solutions. Your initiative and continuous improvement mindset has you always thinking about comes next. You don’t stop until the job is done    Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   The Tax Manager will research, analyze, and monitor international and domestic tax laws and developments, seeking to identify tax planning opportunities, and communicate necessary updates to leadership and other stakeholders. In addition, this role will work closely with financial reporting, accounting and external firms. The role reports into the Director- Tax, Payroll & Equity.   - Evaluate, develop, and execute tax planning strategies to minimize the Company's global tax obligations for all tax types, as well as minimize compliance and administrative burdens - Manage global transfer pricing analysis, reporting, and related intercompany documentation and processes - Prepare international components of the US tax compliance, including related computations, forms, and disclosures - Assist with the international and planning related aspects of the Company’s quarterly tax provision calculations, memos, and analysis - Manage non-US income tax compliance, including coordination with external accounting and tax advisors - Identify and help maximize international and domestic tax incentives including R&D credits, and e-business credits - Lead tax related M+A efforts including due diligence, tax and entity structure planning, and post-acquisition integration - Provide support on various finance and tax strategic initiatives and projects, as requested - Other duties as assigned   Education and Experience   - Bachelor’s degree in accounting or finance with a minimum of 5 years of relevant experience - Minimum 3 years of public accounting experience preferred - Strong knowledge of US international tax rules including GILTI, FDII, foreign tax credit, CbC reporting, OECD, digital service taxes, and VAT - Familiarity with U.S. federal and state tax incentives and reporting requirements - Ability to work well independently, managing competing priorities - Advanced organization, analytical, and research skills - Ability to communicate effectively with varying levels of management and external partners       EOE including disability/veteran  SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

SPS Commerce is hiring a Sr. Data Engineer to join our team of highly experienced software development experts. The Sr. Data Engineer will develop, maintain, test and evaluate big data solutions within a canonical and standards ecosystem. Drive data quality based on means of data entry, storage, and management. With attention to detail, shorten the implementation life cycle, and improve understanding of the data for internal and external analysis. In the process, discover meaning in the data itself that drives value for our customers.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility.   Why join SPS Commerce?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you?  - You enjoy troubleshooting and fixing problems  - You are Interested in databases and data structures  - You are Interested in infrastructure-as-code and infrastructure automation  - You want to directly influence the success of a winning organization  What is the day to day like?   - Acquire datasets for analytics use and supply appropriate documentation for team use - Extract, transform, load and model data with the purpose of understanding or drawing conclusions to drive decisions making within the RSX community and for external customers - Perform data profiling tasks (query, mining, etc.) to determine risks to proposed analytics solution based on quality of, and anomalies within, existing data sources - Interface internally and externally to understand business rules and identify gaps across data definitions. Perform data cleaning and data reduction using knowledge of the client’s business rules - Create source to target maps, data audit, or other reference documents and deliver as input into next workflow. Data dictionaries will have concise, consistent, and unambiguous definitions - Recommend and implement enhancements that standardize and streamline processes, assure data quality and reliability, and reduce processing time to meet client expectations - Collaborate on design & development with programmers and business analysts What experience is required?    - Bachelor’s Degree in CS, CE, MIS, Mathematics, related field or equivalent years of experience - 5+ years of experience working with relational database structures, SQL and/or flat files and performing table joins, web crawling, and web development - 2+ years’ experience developing or using controlled vocabularies. - Extensive experience using document database stores - Proficient in one or more of the following or their equivalent. Spark, Hadoop, Hive and Pig - Proficient in one or more of the following: PHP, Java, or Python and a familiarity with Node.js - Knowledge of the use of statistical methods, programming logic, No SQL databases such as HBase, Cassandra, MongoDB, familiarity with SQL - Experience in metadata related field or work and/or a masters’ degree in information science, library and information science (specifically metadata or a related field), or a related degree. - Extensive experience or certificate/training in using W3C standards related to linked and canonical data and ontologies. In particular JSON, XML, DITA, RDF, RDFS, OWL, and/or SKOS or relevant subsets of those standards - Curious, resourceful, strong attention to detail and productive working independently and collaboratively Nice to haves   - Professional certification as Certified Data Management Professional (CDMP) credential, Google’s Certified Professional in data engineering, IBM Certified Data Engineer in big data, the CCP Data Engineer from Cloudera, and the Microsoft Certified Solutions Expert credential in data management and analytics. - Prior experience in change control / change management role - Multilingual terminologies, taxonomies, ontologies, or scholarly articles.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.     EOE including disability/ veteran