SPS Commerce, Inc

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Job Locations US-MN-Minneapolis
Posted Date 5 days ago(9/30/2022 5:37 PM)
Our Program Management Team is growing!  We are currently seeking an Associate Program Manager who has a Get After It attitude and has a Results Matter mindset to join our team.  This team works closely with internal stakeholders in Sales and Customer Success to maximize and leverage the strength of our network and create new revenue opportunities while providing value to our partners.  This role will be working with our clients both retailers and suppliers, it’s a very external facing role! Does this sound like you? - You are looking for a career change? You may be coming for an event planning background or teaching in the classroom. You are ready to use your project management and presentation skill to come work for a fast paced, high growth organization. - You are well organized and process oriented. - You enjoy leveraging tools to ensure you are meeting tight deadlines while working collaboratively across teams. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Responsibilities / Duties - Own and engage in the planning and implementation of community programs, focused on small to medium sized customers with <50 vendors to onboard - Lead our customers in planning and creating strategies, tactics, activities, and materials for the purpose of conveying the customer's message to their community and driving maximum adoption within program timeline - Draft, package and distribute communication materials, internally and externally - Develop and execute training for sales team to execute on trading partner outreach - Serve as liaison between our Retail Partners and their customers while collaborating with the account team to understand dependencies and adjust outreach approach and campaign timelines accordingly - Triage and manage internal requests for accurate recordkeeping and program collateral through the program management queue to maximize vendor engagement and adoption and external inquiries on to shorten the sales cycle and provide visibility to customers - Support Program Managers on up to 2 large (400+ vendors) programs at a time by running reports and analyzing data - Meet or exceed campaign adoption rate targets; manage to all KPIs   Minimum Requirements - Bachelor’s degree or equivalent experience PLUS 1 - 3 years relevant experience - Proven ability to handle multiple projects with an ability to prioritize while focusing on quality and detail - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) - Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally   Preferred Experience - Expert level Excel skills - Salesforce, web analysis and reporting tools - Retail experience - Basic knowledge of internet-based software products and services   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-7050
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/20/2022 4:26 PM)
We are adding a new Manager I role to our Supplier Mid-Market AAE sales team. Your responsibility will be to positively motivate and lead a team, develop people and drive them to consistently achieve their goals by creating a strong team culture through coaching and mentoring team members to address and overcome barriers, providing insight and counsel on an ad-hoc basis, and confidently provide constructive feedback on a frequent basis to keep things on-track.    Does this sounds like you? - You’re passionate about people development and coaching to help people perform at their best. - You have a great attitude and can help others to Get After It. - You have experience with SPS products and our sales process. You might have once been an Associate AE too. Essential Responsibilities / Duties You will be leading a team of Associate AE's. The team is excited and eager to learn some someone who was once in their role, helping to guide, mentor, coach, lead and manage them to success.  - Lead/manage a team of primarily entry-level direct reports - Accountable for individual and team performance, such as quota attainment, metrics, engagement, promotions - Consistently and effectively demonstrating the sales skills and behaviors that are being coached - Ensure team members have appropriate training and guidance to be successful in their job role as well as to professionally stretch and grow - Administer processes and policies that directly affect the team - Champion collaboration within Sales teams supported and build relationships and bridges to other parts of SPS - Partner with sales leadership to drive key sales strategies of projects or events within the team, within Sales, and/or across multiple business units - Document key findings, progress, insights, and pipeline velocity in Salesforce.com - Ability to consistently demonstrate competencies and behaviors that the team is striving for Minimum Requirements - Bachelor’s degree or combination of equivalent education and relevant experience - 3+ years’ relevant experience - 1+ year(s) of SPS Commerce experience - Proven success coaching, mentoring, and leading others in either formal or informal situations - Demonstrative behaviors around self-driven initiative and collaboration *EOE including disability/ veteran* SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. 
Job ID
2022-7028
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/19/2022 12:54 PM)
SPS commerce is looking for a Spanish Bilingual (Spanish/English) Associate Consultant to join our team in Minneapolis! This is an exciting position that will put you on a fast-paced career path within SPS. In this role, you’ll work to new customers onto our platform as part of our “go live” process. You’ll manage the steps it takes after the sales process to get retailers set up within our software and tailor it to the unique needs of their business.   Does this sound like you? - You’re focused on providing an excellent customer experience. At some point in your career, you’ve had to answer to customers, provide an experience that leaves them feeling like they are our number one focus and left them feeling taken care of and heard. - You’re technically minded and enjoy solving problems. These days, technology is all around us. SPS Commerce provides technology for the retail supply chain. You don’t have to be a programmer, or invent the next big app, but if you can learn new technology and explain it to a customer, you’d be a natural in this position. - You’re not afraid to meet new people. You’ll talk to customers and learn about their business, so you can implement their software to meet the unique needs of their business. This will primarily be done over the phone, so you’ll want to be comfortable with picking up the phone and cultivating those relationships. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day: You will work with our customers helping them to navigate the process to connect to our platform by managing a robust queue of customers. This process includes doing in-process check ins and testing, ensuring their experience with SPS is as streamlined as possible.  As the primary point of contact, you’ll be tasked with answering a variety of business and technical questions.  You’ll spend your day troubleshooting, coaching and teaching customers on product features that enables them to fulfill trading partner document requirements through non-integrated products.  It’s all about optimizing their usage of our solutions to really maximize the benefit of our partnership. - Perform and/or manage post-sale initial technical implementation of technology products. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Will consult with customers to analyze and verify operational needs, and to understand customers business objectives and goals. - Keep customer and other stakeholders informed of project progress. - Track progress of Implementation project(s), ensuring deadlines are met. - Will you grow and develop a high level of industry and retailer specific business knowledge. - Train customers on best practices for partner compliance and product usage.  What experience and skills do I need? - Ability/aptitude to understand and work effectively with technical data and processes. - Prior customer facing work experience or technical/help desk experience. - Demonstrated computer knowledge (Internet and Microsoft Office -Word, Excel and Outlook). - Proven organizational skills and ability to manage multiple projects concurrently. - Ability to be self-directed an able to work autonomously and managing fluctuating priorities. - High school or GED and 3+ years combined post-secondary education, work and/or volunteer experience.                         EOE including disability/ veteran
Job ID
2022-7025
Category
Customer Success
FTE Status
Full-time
Job Locations US
Posted Date 1 week ago(9/26/2022 4:51 PM)
As part of the Technology Operations team, the Application Engineer provides tier 2 technical support for SPS Commerce's world-class SaaS platform.  The Application Engineer is passionate about technology and works in a highly collaborative, fast paced environment with the desire for continuous improvement of systems, processes, and skills. The Application Engineer is a subject matter expert in the performance and functionality of their applications to train other support teams, resolve technical escalations, and engage with product managers and product developers.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? - Implement effective application monitors to ensure application performance, functionality, and availability - Operate CommerceVan at highest level to provide best in class VAN Services to our clients - Develop application performance reports to track application performance, incidents, open problems, and capacity - Engage with Development and Product Management to develop, scale, and improve production systems and services - Provide Tier 2 application support to Tier 1 support teams by providing incident recovery, root cause diagnosis, troubleshooting, documentation, and training - Develop automated procedures to assist with the operations of applications including but not limited to build deployments, stop/start routines, and infrastructure deployments - Participate in an on-call support schedule - Communicate with internal groups about issues that affect Service Level Goals - Answer, evaluate and prioritize requests from network partners experiencing problems with SPS’ EDI network services - Facilitate problem recognition, research, isolation, resolution and follow-up for network problems, escalating the most complex problems to appropriate staff / departments, when necessary - Participate in peer-training and cross-training initiatives What experience and skills do you need? - Bachelor’s degree and a minimum of 2 years of related experience or 5 years of experience without a degree - Ability/aptitude to understand and work effectively with technical data/processes - Strong interpersonal skills and oral/written communication skills - Strong analytical and problem-solving skills - Excellent customer interaction skills/ability and demonstrated ability to work effectively in a team environment - Demonstrated analytical troubleshooting methodology with strong decision-making skills - Experience with programming languages such as Python, .Net, Perl - Experience with relational databases such as MS SQL Server, Oracle, and PostgreSQL  What experience is preferred? - Azure exposure would be a plus - Azure SQL specifically would be huge bonus - Experience with monitoring and alerting tool sets (Logic Monitor, Pager Duty, and CloudWatch experience preferred) - Understanding of EDI and Business to Business integrations - Experience participating in Agile Development Methodology and task execution - Experience with source control, automation, configuration management, continuous integration, and related tools including Ansible, Github, Jenkins - Experience working in a 24x7, SaaS platform environment SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **
Job ID
2022-7007
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/20/2022 4:21 PM)
SPS Commerce is looking for a Senior Revenue Financial Analyst to assist building annual revenue budgets and rolling forecasts while providing decision support through financial analyses to optimize revenue. Your key deliverables and contributions may include robust forecasting/analytic models, performance metric analyses, driving scalable reporting infrastructure, and packaging results into presentation-ready content for SPS Commerce Executive team members.   *open to 100% US Remote*   Does this sound like you? - You're both analytical and detail oriented. - You have a positive, can-do attitude. - You thrive in a fast-paced environment. - You're a natural collaborator, and love working with others cross-functionally to creatively solve problems.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day-to-Day - Build and maintain financial models that appropriately estimate and project revenue and utilize the models to provide insights into anticipated trends. - Prepare monthly and quarterly management reporting (e.g., analyze financial results; identify and understand key trends to assess current and future business risk; communicate results, key messages, and variances upward and to appropriate audiences). - Work closely with cross-functional teams to understand current revenue streams, as well as any proposed new company offerings and implement models that properly recognize revenue according to accounting principles and company policy. - Key business partner for future acquisition integrations, forecasts, and reporting. - Support projects/initiatives related to revenue modeling (e.g. pricing analysis). - Streamline processes; develop and maintain reporting tools to ensure efficient and accurate recording and proper classification of revenue. - Participate in the month- and quarter-end close processes that relate to billing/revenue. - Review billing practices to ensure invoice accuracy and proper revenue recognition. - Responsible for applying, enforcing, and executing the Company’s revenue recognition policy as it relates to the performance of revenue accounting. - Apply professional skepticism and an inquisitive approach to review and analyze the appropriateness and reasonableness of underlying accounting principles that support revenue recognition. - Demonstrate ethical responsibility, personal accountability, and responsibility for the integrity and reliability of data, modeling, and reporting. - Lead and/or provide expertise to ad hoc projects and analysis, as required. Required Skills - Bachelor's degree and a minimum of 4 years of related experience; a Master's degree and 3 years of experience; or equivalent combination of education and experience. - Demonstrated experience building financial and decision support models. - Clear, concise, and confident communicator (verbal, non-verbal, written, presentations). - Strong initiative and ability to manage multiple projects while still communicating key issues and status updates, whether working with a team or independently. - Analytical and problem-solving mindset with advanced business acumen. - Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations. - Ability to proactively communicate key issues and status updates. - Proven competence with Microsoft Office (e.g., Excel, PowerPoint, Outlook, Word) and a CRM, preferably Salesforce.com, reporting tools such as Power BI or Tableau, and ERP (MS Business Central).     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**
Job ID
2022-6988
Category
Finance & Accounting
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 4 weeks ago(9/9/2022 5:33 PM)
SPS Commerce is hiring an HR Manager to join our evolving HR team. In this role, you'll be responsible for partnering with assigned business unit(s) to execute HR strategies, programs, and initiatives. Successful candidates will work closely with their HR Business Partner(s) and HR Centers of Excellence (COE) to provide best in class support to employees and management, including in areas such as employee relations, manager skill development and employee engagement. In addition, the HR Manager will assist with processing employment life cycle changes and work on process improvement initiatives within the HR team. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day - Advise and collaborate with managers on matters relating to organizational policies and guidelines, career development, performance management and disciplinary issues. - Collaborate with HRBPs and HR COEs to implement and execute HR strategies, programs and initiatives that enable the business to achieve its goals. Assist with development, and recommendations to continuously simplify, improve and align HR processes. - Support global HR team in the roll out and execution of annual talent processes and programs, including but not limited to performance management, compensation planning, talent reviews, succession planning, career development, and employee retention and engagement activities. - Handle employee relations issues such as work complaints, misconduct, harassment allegations, or other employee concerns. Escalate issues to HRBP or HRBP Leader as necessary. - Liaison between recruitment and the business on open positions, candidate selection and internal movement - Utilize your knowledge of the business to analyze employment trends, compile analysis and provide recommendations in coordination with HR Business Partner. - May assist with new manager onboarding; provide guidance and education on policies, guidelines and procedures, HR processes and tools - Partner with appropriate internal partner (e.g., Finance, corporate HR) to ensure accurate and timely processing of HR activities; maintain HR data in various systems, including but not limiting to UltiPro and iCIMS - Maintain knowledge of external environment, legal trends, and changes. Develop and maintain programs, records, reports to ensure legal and regulatory compliance requirements are met. - May assist with immigration processes related to work visa processing and document gathering, as well as process new hire paperwork and termination paperwork timely and accurately. - Work with sensitive data and maintain strict confidentiality. - Perform other duties as assigned -   Required Skills/ Experience - Bachelor’s degree in Human Resources, Business Management, or relevant field preferred - Minimum of three (3) years related HR professional experience, experience supporting a business unit preferred - Demonstrated working knowledge of Human Resources discipline including but not limited to employee relations, performance management, compensation administration and diversity, equity and inclusion - Strong knowledge of relevant employment laws and geography specific regulatory requirements - Proficient in Microsoft Office programs (Excel, Word, PowerPoint, Outlook); knowledge and experience utilizing various HR technology solutions - Excellent written and verbal communication skills - Highly motivated, ability to prioritize and complete projects within deadline   Preferred Experience - Professional in Human Resources / Senior Professional in Human Resources or equivalent certificate desired     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including veterans/disability
Job ID
2022-6984
Category
Human Resources
FTE Status
Full-time
Job Locations NL-Amsterdam
Posted Date 4 weeks ago(9/9/2022 11:52 AM)
SPS Commerce is growing- We are looking to add two new Associate Customer Support Analysts (ACSA) to our team in Amsterdam. As we increase our presence around the globe, these positions will play an important role in ensuring that our customers receive the support they need to run their business smoothly. As an ASCA, you will be answering customer questions and solving issues through emails, web chats, and phone calls in a business-to-business environment.The ACSA is a great way to gain foundational knowledge and hands-on experience, while working with teams in a highly collaborative environment. If you are looking to join a high-growth company where you get to solve not just for today’s problems but also tomorrow's, then this is the role for you.        Does this sound like you?   - You exhibit technical aptitude– you enjoy digging into technical aspects, seeking to understand and can communicate technical information to both internal and external audiences - You consider yourself an investigator. You are curious by nature, not afraid to ask questions and get to the root cause of an issue. - You are customer focused, passionate about understanding your customer’s business, aligning the value of solutions to their goals and challenges, instilling trust while solving problems and driving value for customers - Fast paced work environments are where you thrive. You are highly organized and can work with minimal supervision while taking initiative   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day   In the Associate Customer Support Analyst (ACSA) role, you will handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products, and assisting customers with ERP integrations.  You will work within a structured and scheduled environment, handling cases that come in through our three channels. As an ACSA you will collaborate closely with other departments and teams, making connections that will better equip you to handle questions as they come in. You will not have all the answers, but we’ll make sure you know where to go while you learn the ropes.   - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed   Education and Experience   - Bachelor’s degree or equivalent combination of education and experience - Prior customer support experience or technical/help desk experience preferred - Preference for French fluency will be given to one of the openings - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
Job ID
2022-6982
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/20/2022 6:14 PM)
  Here atSPS, we believe every employee makes a difference. We strive to ensure every employee has the tools, resources, and training to explore new ideas and execute them. Our continued success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   In our continued fast paced, high growth environment, we are excited to add a new Lead role in our Learning & Organizational Effectiveness team.  - Highlights of the Organization & Leadership Development Lead Role: - Provide strategic and operational support for all talent and leadership development priorities to ensure strategic initiatives drive improved performance and organizational business results. - Accountable for SPS’ approach to succession and talent reviews, assessments, enterprise-wide people manager and leadership curriculum and people manager onboarding. - Provide grounded research and industry best practices to establish and drive a multi-year leadership development strategy. - Requires deep working knowledge of talent management, succession planning, leadership development, organization development, process consultation, individual and organization assessment, facilitation, change management and learning and development. - Critical in shaping the talent/leadership development solutions that enable the success and achievement of business objectives as SPS grows and evolves.    Why SPS? Consumers are pushing retailers to evolve like never before. Empty shelves, late shipments and incorrect images online don’t work for today’s shoppers. #TeamSPS is addressing inventory, supply chain and sales challenges for today’s leading and emerging retailers. Forge your path by joining our global team and unleashing your talents.     Essential Responsibilities / Duties - Design, plan and deliver SPS leadership development strategy including competency model, talent review process, succession planning and leadership development programs and solutions, focusing on strengthening leadership capability and readiness, new leader onboarding and accelerating leadership development at selected organization levels. - Assess and analyze the company’s leadership performance gaps and capability needs based on current and future strategic plans. Design, curate and deliver impactful learning and coaching that closes leadership gaps and builds a solid base for future growth. - Drive organization transformation through various OD projects from opportunity identification and needs assessment through the development and implementation of practical solutions. This includes partnering closely with executive leaders and HRBPs as well as managing internal or external third parties/resources to deliver the work. - Design executive development solutions using a wide range of development strategies (assessment, formal learning, experiential learning, coaching, personalized development, etc.) - Serve as ongoing coach and advisor to the HRBPs and business leaders to scope and solve OD challenges. - Provide Organization and Leadership Development expertise and thought leadership. Stay abreast of new learning in the field while proactively applying innovative solutions that improve the organization and achieve breakthrough results. - Possess leadership acumen to establish strategic partnership with top company executives and HR leaders by successfully understanding business priorities, developing, and implementing strategies to achieve business outcomes. - Ensure diversity, equity and inclusion is appropriately and consistently integrated across all people manager and leadership development programs and practices   Qualities - Demonstrated thought leadership creating leadership development programs using design principles and blending learning strategies in a progressive, high bar for talent environment - Professional experience, maturity, executive presence and judgment to gain credibility and respect among executive leadership team - Experience developing customized and pragmatic approaches that leverage and complement the business culture of the organization versus favoring a particular academic approach - Ability to develop a vision and strategy while working in a hands-on, collaborative manner - Comfortable with ambiguity; navigates confidently; adapts to change - Strong measurement bias and the ability to translate leadership development and talent activities into measurable outcomes Minimum Requirements - Bachelor’s degree in related field or equivalent work experience. - 10 or more years of experience in OD, leadership development or consulting. - Demonstrated business acumen and knowledge of organization development and leadership development trends and practices. - Strong project management, coaching and consulting skills. - Demonstrated competency in group facilitation, coaching, team building, conflict management and problem solving. - Sound understanding and demonstrated application of Organization Design, Change Management and Team Effectiveness practices and tools. - Experience using OD tools and models in a practical, non-technical way that solve business problems. - Proficient Microsoft skills. Preferred Experience - Masters degree or advanced studies in Organization Development/Behavior, Organizational Psychology, or Human Resource Development. - Certification in Crucial Conversations, Insights Discovery, EQ-I or other development solutions. - Experience working in a high growth, distributed environment. - Experience building scalable talent and development programs capable of growing with an organization SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2022-6981
Category
Human Resources
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(8/29/2022 12:01 PM)
SPS Commerce is looking for a Payment Solutions Analyst to help change the way we approach payment solutions with business to business, high-dollar accounts. You’ll join an amazing team of customer success professionals focused on pro-actively embedding payment within the customer journey. This is a high-visibility opportunity to be a part of shaping this role while creating and driving change.   Does this sound like you? - You love to collaborate and are skilled in building relationships with both customers and internal partners - You’ve been described as high-energy and have a strong sense of urgency, focus on execution, and relentless follow-through - You have the grit and determination to turn difficult conversations with customers in to opportunities to strengthen relationships Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   The Payment Solutions Analyst provides support to SPS enterprise and strategic customers in the areas of collections. This role includes both inbound and outbound contact ensuring we are being proactive in our collection efforts. This will be accomplished by executing the following responsibilities: - Build strong customer relationships with enterprise and strategic accounts ensure to ensure quick resolution of customer inquiries; facilitate problem identification, research, and timely follow-up to an ultimate resolution - Make recommendations and collaborate with Sales, Finance, and CSE/CSM's to timely answer questions, resolve more complex issues, and provide guidance/training to customers - Utilize processes, tools, and resources to respond to enterprise and strategic customer inquiries, provide education, troubleshoot issues, provide additional resources when necessary, understand the Voice of the Customer, and provide timely resolution - Create a positive, empathetic external and internal customer experience with each interaction - Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps and design/recommend customer centric resolution of issues. - Identify opportunities to leverage systems to improve business processes and functions - Document customer interactions, key findings, progress, and insights in Salesforce - Refer and/or elevate cases to the appropriate internal individuals or teams Required Skills - Bachelor’s Degree or equivalent experience and 1 year of relevant experience - Problem-solving and investigative mindset while being curious and having a customer-centric focus - Proven ability to work with partners to problem resolution - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) - Prior customer service experience in any industry preferred - Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV) preferred   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-6959
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(8/24/2022 6:30 PM)
SPS Commerce is hiring a Senior Manager, Total Rewards. Our Total Rewards team is responsible for building and administering our compensation programs as well as our health and wellbeing offerings. This role will work closely with the other centers of excellence, HR business partners, legal and finance to provide innovative solutions that can be scaled for local implementation.   Does this sound like you? - You are delivery oriented and you have a positive reputation for your drive and project execution. - You have a strong strategic tendency and are comfortable playing a truly consultative role. You are able to share stories about how you have honed your ability to influence, leveraging data and your own experiential learnings. - You thrive in environments that encourage continuous program evaluation and ideation, whether it be improving an existing structure or something from scratch.    Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day This role is designed and positioned to be a strategic partner to HR peers, managers and our senior leadership team. Responsibilities will be varied between our existing global compensation and benefits programs. This role will also manage a small growing team with an emphasis on employee coaching and development. Essential responsibilities will include: - Manage, lead and develop the compensation and benefits teams  - Lead compensation and benefits market studies in key markets  - Leverage best practices, benchmarks, and employment trends in the total rewards landscape to apply them to program design, development and implementation - Manage multiple projects with specified deadlines using project management tools and methodologies; utilizing judgment in managing priorities and expectations  - Oversee compensation administration planning process(es)  - Leverage technology and look for ways to streamline and simplify processes so the team operates more efficiently  - In partnership with Communications, develop strategies that are contemporary and in support of SPS’ employee value proposition. Clearly communicate changes to global employees.  - Create and manage global wellness and recognition initiatives  - Help implement and support change management within the HR department and organization  - Assist is developing and maintaining benefits, compensation and HRIS strategy   - Assist with merger & integration analysis and assist with due diligence  -   Required Skills / Experience: - Bachelor’s Degree with 5+ years of compensation and benefits experience OR a total of 9 years of directly related experience  - 2+ years of compensation experience  - 2+ years of benefits experience  - 2+ years of leadership experience   - Proven ability to coach and mentor individuals at various levels of career development  - Proven success in change management and process implementation  - Close attention to detail and an embrace of data-driven decision making  - Advanced MS Excel experience  - Strong project management experience - Advanced HRIS experience, Ultimate Software/UltiPro/UKG Pro preferred    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including veterans/disability.
Job ID
2022-6947
Category
Human Resources
FTE Status
Full-time
Job Locations US
Posted Date 2 months ago(8/17/2022 3:16 PM)
Due to our continued market growth, SPS Commerce is hiring a Lead BC/NAV Implementation Consultant - EDI to join our Microsoft Market Team. Our team members get to solve complex business interactions by implementing EDI software developed by SPS Commerce to integrate transaction data with Microsoft ERP platforms as well as other business applications in advanced distribution and manufacturing environments   This is a fully remote role; you can be based anywhere in the continental United States or Canada   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible; you know when to push and when to back off. You’re an individual contributor BUT you have a “when the team wins, we all win” attitude so you’re willing to pitch in to help others when needed.   What is the day to day like? - Your primary goals as a consultant consist of requirements analysis, solution design, implementation of EDI/ERP integration projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools. - You will attend internal and customer meetings as required, execute technical and functional projects, and generate documentation and statements of work. - You’ll be expected to maintain a high level of productivity by maintaining a consistent billability. - Because you’ll likely work multiple projects at once, you’ll need to manage your time effectively by monitoring internal workflow as well as project plans. - Lastly and perhaps most importantly, you will constantly strive for service excellence to “wow” our customers. The goal is for you to become the trusted advisor to our clients.   What is required?    Lead Consultant - - Bachelor's Degree + 8 years of related experience or relevant experience equivalency with no degree - 5+ years of experience with customer implementation and solution testing - Consulting experience in common industry standard business practices, such as ERP or Ecommerce - Strong technical analytical, problem solving and troubleshooting skills - Work without supervision with extensive latitude for independent judgment - Excellent organizational skills and ability to manage multiple projects concurrently - Strong technical and business communication skills utilized in creating/designing organizational and systems processes documentation - Experience and professionalism presenting to and interfacing with executives both internally and externally - Demonstrated ability to implement complex, large scale customer solutions - Demonstrated ability to operate independently and efficiently - Ability to work in a team-based environment Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree - 3 years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.   What is preferred?  - Experience with Microsoft D365BC or NAV is strongly preferred - Knowledge of EDI standards and EDI integration is important and will shorten your learning curve - Industry experience in Retail, heavy equipment, automotive, supply chain is desirable   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**   #LI-REMOTE 
Job ID
2022-6933
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 days ago(10/3/2022 5:08 PM)
The SPS Commerce Marketing team is growing by adding a Marketing Campaign Specialist focused on B2B communication. This role is responsible for the strategy and ideation of a campaign strategy that supports our business objectives. This person will be key to planning integrated marketing campaigns that drives both engagement and conversion. They will work in a collaborative and team-oriented environment, support and develop a wide range of demand generation materials and programs, analyze results and make suggestions for improvements. The Marketing Campaign Specialist will be joining a friendly team that is motivated by data driven decisions to grow demand generation efforts. This person will help an evolving marketing organization create awareness and lead generation. Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day The Marketing Campaign Specialist is responsible for the creation and execution of the end-to-end campaign strategy that supports our business objectives. This person will be key to planning digital marketing campaigns that drives awareness, engagement and conversion while helping to hit our revenue generating number. -  Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels - Lead and inspire cross-functional teams to deliver great work. - Set the vision and create the strategy for our work and develop solutions to drive results - Analyze and act on campaign performance to maximize ROI and revenue. - Collaborate with marketing, product and sales leaders on campaign design and execution. - Work with analytics team to report campaign metrics, optimizations and results - Create and evangelize a campaign framework through creative and project briefs - Work with content team to develop campaign messaging and creative for campaigns - Develop multi-channel campaigns that incorporate lead scoring, behavioral data and activity to engage customers and drive revenue. Minimum Requirements - Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience - 4-5 years experience in marketing/advertising preferably with agency experience - Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.  - Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment - Strong attention to detail - Ability to prioritize both projects and stakeholders - Ability to think critically and solve problems - Passion for learning the retail supply chain market - Experience in Salesforce, WordPress and Pardot a plus - Experience with paid media a must SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. **EOE including veterans/disability**      
Job ID
2022-6914
Category
Marketing
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 month ago(8/31/2022 12:44 PM)
We’re seeking a French Bilingual (French/English) Associate Customer Support Analyst to join our team in Minneapolis, MN! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.   Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - Bachelor's degree or equivalent combination of education and expereince  - Business Professional French fluency required - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                 EOE including disability/ veteran
Job ID
2022-6884
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 6 days ago(9/29/2022 2:28 PM)
Due to tremendous growth, we are adding a Principal Business Systems Analyst to our Accounting & Finance team here at SPS Commerce.  In this newly created role, The Principal Business Systems Analyst serves as a product owner for business unit systems in Finance while influencing and leading change through implementation of new technology and technology enhancements and associated procedures, process workflows, and compliance requirements. This person will use deep skills in business analysis, this position will drive strategic and cross-functional initiatives that will improve Finance’s ability to deliver efficient and effective systems for the organization and its customers.    Does this sound like you?   - You hold yourself and others to high standards of performance.  In getting results, you operate with integrity and respect. - Collaboration and teamwork is how you work. You understand that no individual or group can do it all. - You are passionate about understanding our current and future customers’ needs and helping them achieve success.  Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Essential Responsibilities / Duties - Participate in cross team collaboration, innovation, and ideation to define key initiatives and experiences with internal and external stakeholders - Drive strategic and cross-functional initiatives by partnering with senior leadership on business & technology priorities, timelines, and facilitate key decisions with relevant stakeholders - Drive system strategy and planning initiatives, partnering with corporate systems and enterprise planning teams in the execution of the strategies - Lead the translation of strategic initiatives into deliverables; identify, flag, and mitigate current or future risks - Identify and influence opportunities to better leverage the business systems; make recommendations to enhance and improve processes, workflows, internal controls, and compliance requirements - Own and manage Agile project methodology, including Scrum ceremonies, stand-ups, sprint planning, retrospectives, demos, grooming, and release planning - Identify, manipulate, and analyze the data necessary to make decisions to support strategic initiatives and on-going process improvements - Develop materials such as executive communications, playbooks, request forms, etc.; communicate and teach new and updated features to users and stakeholders using all appropriate communication tools - Drive global communications to ensure frequent, accurate, and timely information is provided to all stakeholders - Develop post-implementation strategy and monitor changes to validate successful implementation of system fix/enhancements - Develop and maintain close working relationships with business partners across the organization - Mentor more junior Business Systems Analysts on the team to increase system/application knowledge and enhance abilities on the team as a whole  Minimum Requirements - Bachelor’s degree plus at least 10 years of related experience or 13 years of experience without a degree. - Proficient in Microsoft Office, particularly Word, Excel, Outlook, and Power Point - Proven ability to provide systems strategy and planning  - Strong change management, problem solving, communication, and organizational skills - Experience working with large ERP systems as well as other common financial systems utilized within Controllership functions (billing, payment, treasury and reimbursement systems) - Energetic, well organized, agile, collaborative, and a self-starter  Preferred Experience - 8+ years of project-based work experience in IT, Project Management, Customer Service, or a related field - Systems degree highly preferred - Experience working with Salesforce.com, Microsoft Dynamics NAV, BlackLine, TRACT, Concur, VersaPay, Xactly, Anaplan, Gainsight - Working knowledge of Agile project methodology and Scrum processes; certification(s) preferred - IT background, including systems implementation experience - Design thinking and UX design experience   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-6870
Category
Finance & Accounting
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/19/2022 5:36 PM)
SPS Commerce hiring French Speaking Community Account Executive to join our team.  This growth is due to team members being promoted into other roles within SPS Commerce. This role is a great start to a sales career path or can lead to other opportunities within SPS Commerce.  In this role is where you will learn our proven sales cycle, engage our customers and understand the full suite of SPS product offerings.  Start your SaaS (Software as a Service) career with the company who is #1 in their industry and the top software company in Minnesota.   The SPS Community Team helps our Retail partners and their Suppliers with the data needed to improve supply chain collaboration and create an efficient replenishment order process. Our Community solution delivers much more than B2B integration. We automate information exchange among Retailers and their Suppliers to streamline replenishment and fulfill orders profitably.   Does this sound like you? - You are fluent in French, written and spoken language.  - You're known to be goal oriented and understand what drives results. - You're skilled at engaging with others, like to use data and information to influence others to take action. - You have a competitive edge, love solving problems, and can work productively within a team setting. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   This position is for an "early in career" sales professional - whether you're transitioning to a new career or if you're just starting your first professional endeavor, start your path here at SPS!  This role will give you great training and exposure to sales in a cloud SaaS company. This team calls on the SPS Community Network based on warm leads from our current Retail partners. The leads come to you!  - Investigate prospective clients current environment through inquisitive and exploratory questions. - Drive adoption and upselling of our solution with trading partners by promoting a suite of services. - Uphold the integrity of our Retail customers and their programs by working as a consultant to the Suppliers of our Retailers.  - Collaborate cross-functionally with account teams to maximize upsell to Suppliers (small, mid-size and enterprise level businesses). - Work through objections prospective clients may have, and effectively communicate their message to the Retailer. - Maintain customer satisfaction throughout the Sales cycle: this includes responding in a timely manner and working effectively with your SPS account team. Required Skills - Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of work experience. - Fluent in French - written and verbal - 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred or nice to have but not required. - Excellent communication and customer service skills with demonstrated ability to work effectively in a team environment. - Process focused with close attention to detail.    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/ veteran  
Job ID
2022-6857
Category
Sales
FTE Status
Full-time
Job Locations US
Posted Date 2 months ago(8/18/2022 5:28 PM)
SPS Commerce is hiring a Sr. BC/NAV Implementation Consultant - EDI to join our Microsoft Market Team. Our team members get to solve complex business interactions by implementing EDI software developed by SPS Commerce to integrate transaction data with Microsoft ERP platforms as well as other business applications in advanced distribution and manufacturing environments   This is a fully remote role; you can be based anywhere in the continental United States or Canada   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible; you know when to push and when to back off. You’re an individual contributor BUT you have a “when the team wins, we all win” attitude so you’re willing to pitch in to help others when needed.   What is the day to day like? - Your primary goals as a consultant consist of requirements analysis, solution design, implementation of EDI/ERP integration projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools. - You will attend internal and customer meetings as required, execute technical and functional projects, and generate documentation and statements of work. - You’ll be expected to maintain a high level of productivity by maintaining a consistent billability. - Because you’ll likely work multiple projects at once, you’ll need to manage your time effectively by monitoring internal workflow as well as project plans. - Lastly and perhaps most importantly, you will constantly strive for service excellence to “wow” our customers. The goal is for you to become the trusted advisor to our clients.   What is required?    Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree - 3 years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.   What is preferred?  - Experience with Microsoft D365BC or NAV is strongly preferred - Knowledge of EDI standards and EDI integration is important and will shorten your learning curve - Industry experience in Retail, heavy equipment, automotive, supply chain is desirable   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability** #LI-REMOTE 
Job ID
2022-6832
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/21/2022 4:12 PM)
SPS Commerce is seeking a Business Analyst join our growing Trading Partner Development team! You get a mix of two worlds in this role with exposure to the business side of life at SPS by working with our clients, and the tech side working with our internal engineers. The Business Analyst will be responsible for the development of SPS products and services for a territory of retailers. This will include initial design/build, ongoing changes, and bug fixes, as necessary.   This role can sit remote anywhere in the continental US   Does this sound like you? - You’re familiar with EDI and understand how data flows - You have a reputation for being highly collaborative, and you’re accustomed to working cross-functionally.  This includes your ability to operate both horizontally and vertically throughout the organization. - You’ve acquired a strong business acumen and business intuition.  You can apply your learned insights into quickly and accurately identifying issues and being able to distill and prioritize the risk. - You can blend the art and science of how people, process and technology need to be balanced to elevate the solution and aren't afraid to get into the details - You thrive on the thrill of solving complex problems - Growth never stops for you – you love to learn new things and seek to improve Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? In this role the Business Analyst (BA) will directly contribute to a range of design-related activities, including validating requirements and determining intended retailer business data usage. The BA generates an internal retailer-specific “design” artifact and ensures its appropriate interpretation through the development and testing process. This person is evaluated on team contribution to productivity, adherence to deadlines, and impact on production dataflow. The BA translates retail requirements to a defined standard to deliver products as required by vendor or retailer implementation programs. In this role the BA builds rapport with the development team while working to increase project efficiency through effective internal and external human and technical resource utilization. - Determine business requirements through consultation with external customers and translates these into SPS canonical language. Design and maintain retail-specific products for vendor communities through a combination of analysis of retailer and industry requirements and interpretation of EDI strategies and execution of service - Oversee delivery through the mapping, testing, datacenter setups, connectivity, regression testing, and any additional retail-specific data (e.g. location information) - Collaborate with others, both within and across the company (especially vendor implementation and retail implementation teams) to support SPS Commerce’s strategy and process - Oversee all technical aspects of a project’s delivery regarding development and meeting the overall project plans and timelines - Serve as the design lead and primary technical contact for team projects, including facilitating all necessary communications internally and with the retailer - Report on key metrics and maintains “quota” as defined by productivity targets, due date delivery, and minimal production impact - Act as an employee mentor (formally or informally) and is responsible for identifying and developing employee strengths - Ensure consistency of products. Exhibits the ability to view each task holistically based on potential impact to multiple products, customers, etc. - Conduct timely ongoing maintenance and bug fixes of team product What experience and skills do you need? - Bachelor’s degree and 2 years of business experience, with a strong technology understanding or 5 years of experience without a degree - Experience working with EDI - Project Management and client relationship experience - Strong oral and written communication and interpersonal skills What experience is preferred? - Supply Chain Management experience SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  
Job ID
2022-6710
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 17 hours ago(10/4/2022 2:30 PM)
SPS Commerce is hiring Community Account Executives to join our team.  This growth is due to team members being promoted into other roles within SPS Commerce. This role is a great start to a sales career path or can lead to other opportunities within SPS Commerce.  In this role is where you will learn our proven sales cycle, engage our customers and understand the full suite of SPS product offerings.  Start your SaaS (Software as a Service) career with the company who is #1 in their industry and the top software company in Minnesota.   The SPS Community Team helps our Retail partners and their Suppliers with the data needed to improve supply chain collaboration and create an efficient replenishment order process. Our Community solution delivers much more than B2B integration. We automate information exchange among Retailers and their Suppliers to streamline replenishment and fulfill orders profitably.   Does this sound like you? - You're known to be goal oriented and understand what drives results. - You're skilled at engaging with others, like to use data and information to influence others to take action. - You have a competitive edge, love solving problems, and can work productively within a team setting. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   This position is for an "early in career" sales professional - whether you're transitioning to a new career or if you're just starting your first professional endeavor, start your path here at SPS!  This role will give you great training and exposure to sales in a cloud SaaS company. This team calls on the SPS Community Network based on warm leads from our current Retail partners. The leads come to you!  - Investigate prospective clients current environment through inquisitive and exploratory questions. - Drive adoption and upselling of our solution with trading partners by promoting a suite of services. - Uphold the integrity of our Retail customers and their programs by working as a consultant to the Suppliers of our Retailers.  - Collaborate cross-functionally with account teams to maximize upsell to Suppliers (small, mid-size and enterprise level businesses). - Work through objections prospective clients may have, and effectively communicate their message to the Retailer. - Maintain customer satisfaction throughout the Sales cycle: this includes responding in a timely manner and working effectively with your SPS account team. Required Skills - Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of work experience. - 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred or nice to have but not required. - Excellent communication and customer service skills with demonstrated ability to work effectively in a team environment. - Process focused with close attention to detail.    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/ veteran  
Job ID
2022-6681
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/21/2022 2:34 PM)
SPS Commerce is hiring a Staff Site Reliability Engineer to join our SRE team.  The Staff SRE partners with the product development teams to deliver market leading products and services. The Staff SRE is highly involved in the prioritization of the work for the SRE team.   ** Open to full remote anywhere in the continental United States or Canada **   Does this sound like you? - You still enjoy being "hands-on" with technology, and find joy in learning new tech, new process, and new methodologies.  However, you can also hold your own in strategic planning discussions, and you can rely on your experience to assume a consultative approach. - You are highly collaborative in nature, and you can work seamlessly across technology groups, including platform operations and application development. - You are comfortable working on multiple initiatives and have the capacity to work on both engineering and support needs.  In addition, you can flex and have interest in working on both brownfield and greenfield projects Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we do not just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers do not just grow here, they’re made here.   What is the day-to-day like?   This position works closely with the team in the use of automation and other technologies to intelligently cope with challenging failures while collaborating with various engineering organizations to resolve failure risks at the source. The SRE team at SPS approaches Operations as a software problem and aims to apply software engineering approaches to those problems. - Collaborate with Technology Engineering, Development, and Product Management to help develop, scale, and improve production systems and services - Engineer and maintain highly available, secure, and cost-effective container orchestration platforms such as Kubernetes and ECS - Create Continuous Integration & Continuous Delivery (CI/CD) solutions that simplify and improve software deployments to enable high velocity for our Product Engineering partners - Develop robust monitoring and observability services and patterns to consistently improve the team’s ability to identify, react, respond, and recover from complex failures - Partner with service teams to provide appropriate documentation, cross-training, architecture planning, capacity management, and recommendations for future state - Create technical solutions to prevent or reduce the frequency of failures - Help drive the code quality practices within the team and work hard to deliver a maintainable software - Participate in screening, interview panels, and other hiring related activities when required What experience and skills do you need? - Bachelor’s degree plus at least 8 years IT experience or 11 years of experience without a degree - Experience in Python and/or Golang with Software Engineering mindset - Experience administering Linux - Experience participating in Agile development methodology and task execution - Experience with immutable and scalable infrastructure (infrastructure as code concepts) - Demonstrated understanding of networking systems, various identity, and authorization systems - Consistently demonstrated superior problem solving and collaboration skills What experience is preferred? - Experience building or operating CI/CD pipelines or other deployment automation solutions - Experience or interest in platform and service mesh technologies such as Docker, Kubernetes, Istio, Envoy, Consul, ECS, Mesos/Marathon - Experience with Amazon Web Services including EC2, RDS, Dynamo DB, Route53, Elastic Load Balancers, AMIs, IAM Roles, Ops Works, and Cloud Formation - Experience with advanced monitoring solutions such as metrics platforms, logging, distributed tracing, etc. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **   #LI-REMOTE  
Job ID
2022-6666
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(9/19/2022 3:44 PM)
A Product Manager is THE voice of the customer and develops the product strategy and roadmap that integrates market, customer, and SPS business needs.  Success is measured by impact to a product’s revenue growth, profitability, and customer retention and the ability to influence and align the organization on the strategy, roadmap, and intended business impact of the roadmap.  Our Product team is hiring a Product Manager for a segment within our Fulfillment product that serves over 35,000 customers.   Why Join SPS? At SPS, we believe every employee makes a difference. We ensure employees have the support, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   SPS Commerce offers retail management solutions for all supply chain partners. Our retail software solutions automate the exchange of data about products, inventory, orders, shipments, payments and sales. More than 95,000 companies around the globe rely on SPS to make their trading partner relationships more collaborative and profitable.     Does This Sound Like You? - You are obsessed with customers and thrive on solving problems - You have a Get AfterIt attitude and enjoy challenges because you are a life-long learner. - You enjoy collaborating with your peers across teams and maintain open lines of communication.   Essential Responsibilities / Duties This role will work directly with our Fulfillment product (https://www.spscommerce.com/products/fulfillment/   Our Product Managers develop deep market, prospect, and customer knowledge using appropriate market research tactics, constantly speaking with customers, and by developing a deep business knowledge through strong partnerships with sales, customer success, and technology. They have the ability to translate strategy into action and maintain a close partnership with UX designers and product owners to ensure requirements are clearly established for successful development by technology teams. - Apply pragmatic thinking to varying inputs of product feedback through customer interviews, onsite visits, and from internal and external stakeholders across varying levels of the business. - Manage a 1-2 year roadmap that is derived from the product strategy and continuously prioritized to deliver on growth, profitability and retention targets. - Define a product lifecycle strategy based on market and business needs; drive alignment to the strategy and roadmap with key stakeholders across the sales, customer success, and technology organizations. - Develop and continuously refine your market expertise, which includes a deep understanding of how SPS products are used in the retail supply chain, customer experience needs, competition, and emerging trends related to your products. - Partner closely with product marketing to ensure successful new product launches; and to refine go-to-market tools to position the sales team for success. - Define requirements and ensure the product owner has a strong understanding of market needs to ensure the development teams are set up to successfully execute on the product strategy. - Be accountable for revenue growth, retention and profitability performance for your product portfolio. - Partner with development leaders to provide the necessary level of scoping to ensure they can align resources to the strategic priorities. - Create and manage pricing and positioning strategies that facilitate an “easy to buy” customer experience and sales process.   Minimum Requirements - Bachelor's Degree and 3+ years of relevant experience OR some Post-Secondary education and 5+ years of related Product experience - Ability to influence and communicate across the company at the Executive Level What is Desired? - Experience or training in Pragmatic Marketing - Demonstrated success leading and/or influencing cross-functional teams - Industry experience in Retail or Supply Chain - Industry experience with SaaS or software - Experience with companies that sell B2B SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**    
Job ID
2022-6601
Category
Product Management
FTE Status
Full-time

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