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Our growth is your opportunity. Are you looking for a one-of-a-kind company? An opportunity that only comes along once in a career? As a leader in providing cloud-based technology services for the retail industry, SPS Commerce is committed to hiring the best and brightest while providing an environment where employees can develop and grow. Our fast growth fuels opportunities for those who are committed to providing innovative solutions to our valued customers. If you are driven to be the best at what you do and thrive in a challenging, dynamic and collaborative culture, we want to hear from you!
The Project Manager (PM) is client-facing, responsible for planning, executing, and evaluating projects according to determined timelines and scope. Ensuring quality control throughout project life cycle is central to this position. Ensuring quality, timely end-to-end delivery, and customer service throughout the project life cycle is central to this position. Our vision is, “To be the most effective and respected PMO, in the eyes of both our SPS peers and our customers.”
Does this sound like you?
- You are obsessed with customers and have a strong ability to respond clearly and effectively while communicating expectations to team members and stakeholders.
- You have a demonstrated knowledge and hands-on experience with Agile methodologies and managing projects in an Agile shop.
- You have an analytical mind, enjoy looking at data, leading, coaching and are self-motivated to drive larger, complex projects through completion.
- You have a strong sense for problem solving, and desire to work in a highly collaborative environment
The Day-to-Day
- You will serve as the primary point of contact managing implementation projects from initiation to closure for all project stakeholders.
- Become an expert on SPS Analytics products and services, provide excellent customer service by assisting and managing customers’ expectations.
- Work with Agile teams to drive projects to completion, analyze & remediate any delays and/or risks communicating with Account Executives and
- Assist in preparing business requirements deliverables, assumptions/risks, and release schedules
- Resolve project scheduling conflicts by working with other Project Managers and Account Executives to adjust priority of projects
- Communicate project and issues resolution status regularly with internal teams and customers by setting up and maintaining project and issue status reports
What experience and skills do I need?
- Bachelor’s or equivalent degree in business or technology
- 3-5 years of prior Project Management or Agile Project Management experience
- 3-5 years of customer engagement, relationship management experience
- Solid understanding of SDLC and Agile methodologies
- Ability and desire to successfully manage multiple projects and issues simultaneously
- Experience gathering business requirements and working closely with technical personnel
- Excellent communication skills, with ability to translate and clearly communicate business issues and technical information to individuals with varied levels of expertise
Desired Skills & Experience
- Prior experience in retail industry preferred
- Strong technical understanding in software development, SaaS, data analytics
- SQL experience desired Strong working knowledge of BI tools such as Micro strategy
- PMI or Scrum Alliance certifications
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Sr. Customer Success Strategist
Are you looking for a one-of-a-kind company? As the leading provider of enterprise retail cloud services, SPS Commerce provides many opportunities for our employees to contribute to and benefit from our growth. We are committed to hiring the best and brightest while providing an environment where employees can develop and grow. Our fast growth fuels opportunities for those who are committed to providing innovative solutions to our valued customers. If you are driven to be the best at what you do and thrive in a challenging, dynamic and collaborative culture, we want to hear from you!
Why SPS?
- We believe that “generosity and caring for others makes a difference”– in fact, it’s ingrained in our values.
- We’re an organization that believes in, and invests in, development of all team members.
- We have a vibrant, high energy, learning culture that often embraces new ideas and thought leaders.
The Day to Day
The Sr. Customer Success Strategist serves as the subject matter expert in supply chain and is responsible for consulting on business processes and process changes based on industry standards and best practices in electronic trading to drive business value. The Sr. Customer Success Strategist will consult on customer business and supply change process improvements, strategic planning, change management and globalization, identifying and developing key strategic initiatives that align with the customers and SPS Commerce business objectives. In this role you will be a thought leader in supply chain strategies with expertise in item, inventory, order fulfillment and specifically drop ship operations working cross functionally across the organization.
- Act as a trusted advisor or confidant, offering an objective view to customers strategic, tactical and operational business drivers
- Advise on streamlining processes through electronic trading to drive value and enhance the supply chain strategy
- Champion change management and institutionalize new processes by advancing the role of supply chain automation and influencing adherence to management strategies and activities designed to drive long term value
- Provide guidance for usage of electronic trading transactions in various formats (EDI, XML, and Customized) which meet business and supply chain processes for each order model to both existing and future SPS Commerce customers
- Help with the creation and refinement of a scalable supply chain strategy in alignment with customers objectives through defining, scoping and documenting the customers supply chain processes. This will include data exchange requirements and business value for assigned projects
- Work closely with customer success management, implementation and sales teams to achieve customer and company goals
- Keep up to date on product functionality and features, product positioning, competition, and general business environment
Required Skills / Experience
- Bachelor’s degree in retail business or operations (Required) (MBA is a plus)
- 10+ years of experience with the various supply chain business processes and process improvements with an emphasis in drop ship
- Demonstrated general business knowledge applied in large to mid-size business or organizations
- In-depth understanding of the business value of an automated retail supply chain
- Key contributor in the development and launching of automated business strategies that made operations more efficient
- In-depth knowledge of, and expertise in industry and professional best practices surrounding supply chain strategies, including drop ship strategies
- Strong ability to lead, influence across all levels of client organizations (executives, project teams, key stakeholders)
Preferred Experience
- Working Knowledge of various business systems/applications (ERP, Accounting, and Warehouse Management Systems – i.e. SAP, Oracle, JDA, JD Edwards)
- 3+ years of EDI experience (Managed or Implemented EDI programs/department)
NOTE: Some travel required
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Are you a very detail orientated individual, who is Obsessed with Customers? We are looking for a Solution Strategist, otherwise known as a Data Mapping Analyst to join our Minneapolis team. You will work to translate business requirements into data mapping designs between our cloud-based solution and our customers ERP processes. This will call upon your Obsessed With Customers traits and skills. You will work very closely with our customer to successfully implement our solutions.
Does this sound like you?
- You have a knack for number, you love the details.
- You can present the details back to the customer, helping them translate their business needs into data mapping requirements.
- You have excellent communication skills, you’re comfortable being on the phone, as well as presenting online.
- You’re easy going and a people person, but you get the job done!
Day to Day Responsibilities:
- Lead business requirements conversations with customer ERP technical and functional experts.
- Use data analysis tools and trading partner specifications to develop business to business data transformation requirements tailored to a customer’s trading partner network, industry, and business process needs.
- Complete detailed data mapping designs for use by software developers, integration testers, and for customer agreement to scope.
- Lead customers on supply chain data mapping concepts and best practices. Advise customers on ERP configuration concepts, based on experience with systems such as SAP.
- Partner with internal development and testing resources to adjust designs, guide on requirements questions, and provide input to testing scenarios.
- Collaborate with system integration partners leveraging their solutions as another design layer in the solution
- Manage and successfully meet customer commitments across multiple projects in partnership with Project Managers.
Qualified candidates will have:
- A bachelor’s degree or equivalent experience, preferably in business or technology.
- 3-5 years of Business Analysis or Data Mapping experience.
- A familiarity and understanding of the SDLC (waterfall or agile – we are agile) and a general understanding of SaaS applications.
- Experience working within Excel spreadsheets, extracting insights and data mining.
- Experience gathering business requirements and translating them into technical requirements.
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SPS Commerce is hiring an Account Executive on our Mid-Market team.
As an Account Executive on the Mid-Market team, you will continuously seek out net new business. From prospecting, territory management, periodically going on-site, pulling in resources from the sales engineering team, working to hand off to our implementation team – this is a fast-paced role. Once a new client is on-board, this account will remain as part of your territory for possible upsell or cross sell. SMB clients are constantly expanding and changing, so their needs change as well. In this role, you will grow business with a constant mix of new and expanding clients with a strong emphasis on net new customer acquisition.
Does this sound like you?
- You have an unquenchable curiosity and you often find yourself actively looking to learn MORE.
- You consider yourself a hunter - someone who can dive in and do full life-cycle sales - from prospect to close.
- You have a never-ending reserve of drive and initiative that comes from within - you like winning!
- You're technically savvy and have a rapid learning agility.
Why SPS?
We're a leading Cloud based SaaS company that is a positive player in the disruption of the retail industry. Our goal is to perfect the trading partner relationship with powerful tools that allow retailers to focus to meet the ever changing demands of the consumer. We're a publicly traded company and have a track record that includes 69+ consecutive quarters of growth.
The Day-to-Day
- Managing a defined sales territory, which consists of identifying, developing and closing new business opportunities.
- Effectively execute your pipeline, using Salesforce.com to document and track account activity.
- Drive a value-based sales process from identifying the relevant contact and decision maker within an account, understanding their needs, proposing a solution, and closing the deal such that you meet/exceed quota.
- Collaborating with an account team to understand existing SPS relationships to get warm introductions to the appropriate contacts.
- Working to maintain customer satisfaction- responding to customers in a timely matter and making sure the customer has proper training scheduled with support teams.
What skills and experience do I need?
- Bachelor’s degree + 2 years of work experience OR some post-secondary education + 5 years of work experience.
- 2+ years of sales experience,minimum of 1 year in a commission-based hunter sales role.
- Excellent communication, interpersonal and customer engagement/support skills.
- Ability to translate and clearly communicate (both oral and written) business issues and technical information to individuals with varied levels of expertise.
- Leadership skills reflective of an entrepreneurial and innovative thought process.
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Intranet/Internet Posting Notice
This Notice is provided as a result of the filing of applications for permanent alien labor certification for the positions noted below. Any person may provide documentary evidence bearing on an application to the Certifying Officer, U.S. Department of Labor, Employment and Training Administration, Atlanta National Processing Center, Harris Tower, 233 Peachtree Street, Suite 410, Atlanta, GA 30303. Phone (404) 893-0101 Fax (404) 893-4642
Employer: SPS Commerce, Inc.
Job Title: Senior Software Engineer
Job Code: #2019-4086
Job Location: 150 Clove Road, Suite 400 Little Falls, New Jersey, 07424
Job Type: Full-Time
Duties: Lead technical designs and participate in the specifications of projects with internal and external customers. Implement best practices from coding standards to quality control protocols, development operations, and ensure efficient customer implementation activity. Ensure customer implementation activity tasks are executed in a timely and accurate manner. Collaborate with Implementation teammates, as well as Project Managers or Account Managers to expedite customer implementation activities. Resolve customer issues escalation. Actively review and improve current procedures and ensure accurate documentation. Maintain an advanced skill base in all concepts related to Business Intelligence from a technical and business use perspective.
Requirements: Employer will accept Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related technical field, followed by five years of progressive, post-baccalaureate work experience in job offered or five years of progressive, post-baccalaureate work experience in a computer-related occupation. Experience must include: 1) Business Intelligence development and or implementation activities; 2) MicroStrategy SDK; 3) MicroStrategy 9.1x and up; 4) SQL; 5) XML; 6) Command Manager, Object Manager, and Integrity Manager; and, 7) MicroStrategy Enterprise Manager.
Rate of Pay: $135,886-$140,000 per year
CONTACT: Please apply online at https://jobs.spscommerce.com/. Please reference job code: 2019-4086.
This position is eligible for our Employee Referral Program.
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Customer Success Executive - Analytics
This role entails 25-35% travel, primarily domestic.
Are you a master customer relationship manager with extensive experience nurturing relationships with customers, and a Get After It attitude? Interested in engaging with C-level executives, diving deep into their business, and maximizing customer value on the macro level? If you are driven to be the best at what you do, and you thrive in a challenging, dynamic and collaborative culture, we want to hear from you! As a Customer Success Executive, you will be responsible for engagement, on-going success, and overall partnership with high value SPS Customers.
Why join SPS?
You’ll work alongside talented and enthusiastic professionals who embrace the world of technology. Become a part of the largest retail driven and Omni channel focused community that has gained the trust of 70,000 customers globally. We are continuing to grow as the supply chain expert in the industry, along with helping our employees with career progression.
Does this sound like you?
· You are an accomplished business professional, technology evangelist, and customer advocate
· You are detail oriented: strong problem-solving and analytical skills, with a focus on quality
· You are ready for the next challenge- looking to be a part of a fast growth and highly collaborate environment
· You are customer focused: completely passionate about understanding your customer’s business, aligning the value of solutions to their goals and challenges and coaching them to business success
· Forge strong working relationships with the customer across key sponsors, line of business executives and every day users of our solutions.
The Day-to Day
· Ensuring an outstanding customer experience throughout the customer lifecycle
· Provide coaching and deliver best practices to drive adoption and value from the product
· Build value-based relationships with customers and serve as the customer's advocate by becoming a trusted adviser
· Develop success plans for customers outlining critical success factors, metrics for success, potential issues, and provide recommendations
· Clearly articulate value proposition and understand the customer's strategic goals
· Collaborate closely with other departments, driving decisions with input from others, while focusing on the customer's goals and ultimate value objectives
What experience and skills do I need?
· A minimum of 10 years of experience in account management or customer success management
· Bachelor’s degree, or equivalent combination of education and experience; MBA preferred
· Experience in a Retail business environment
· Experience in Business Analytics
· Proven success interfacing with and aligning at an Executive level
· Demonstrated success analyzing complex situations, defining key objectives, and developing strategies and action plans
· Strong background in negotiating contract business terms and understanding terms and conditions
· Proven ability to engage and interact with internal teams to drive the process of resolving issues using forward-thinking, out of the box solutions
· Must have an entrepreneurial outlook and be able to influence future direction of the company through use of trend analysis and hands on experience.
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Are you looking for a company that will challenge you to improve your skills and maximize your potential? SPS Commerce is looking to hire an Associate Software Engineer to join our system automation team.
Why join SPS Commerce?
- We are the leader in cloud-based supply chain management solutions, providing proven tools and comprehensive analytics to over 75,000 retailers and suppliers worldwide.
- We have incredible growth opportunities highlighted by 73 consecutive quarters of revenue growth.
- We build cloud-native software-as-a-service solutions that are built for reliability and scale.
- Our culture values learning, collaboration and personal growth to help you expand your skills and become a better developer.
Does this sound like you?
- You value collaboration and an environment where ideas can be shared freely.
- You demonstrate creativity in software engineering and value innovation.
- You are self-motivated and actively seek out creative solutions.
- You value learning new skills and professional development opportunities.
What is the day to day like?
- You will be a valued member of an innovative team of software engineers.
- You will work with senior engineers to design, code and test scalable core components of a system automation platform.
- You will learn and participate in software engineering best practices including software testing, peer code reviews and continuous integration and deployment.
- You will participate in Agile/Scrum development ceremonies including planning, reviews, retrospectives and grooming meetings.
- You will enjoy a flexible work schedule with opportunities for training and advancement.
What is required?
- Bachelor’s degree or combination of equivalent education and experience.
- Experience with the following technologies: Python and/or PHP; Angular and/or React; MySQL and/or MariaDB, Java.
- Understanding of data structures including JSON, XML.
- Excel, delimited, positional and PDF.
- Familiarity with Agile development methodology.
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We’ve created a new role on our Talent Acquisition team here at SPS Commerce! We’re looking for a Talent Community Manager to help us build proactive candidate pipelines through various methods, own talent acquisition’s social media, and help us better use marketing analytics to inform our digital recruitment strategy. It’s somewhere between a Sourcer and a Recruitment Marketing Specialist.
Does this sound like you?
- Are you part marketer / part recruiter?
- Do you get energy from making professional connections whether in person or online?
- Do you have a knack for analytics?
Why SPS?
- We’re the largest cloud technology company HQ’d in Minnesota.
- We’ve had 73 consecutive quarters of growth.
- You’ll work alongside talented and enthusiastic professionals who embrace the world of technology and will get direct exposure to driving new processes and projects while being heavily involved on the design of the role itself.
- We have a leadership team that cares about your growth.
- We continually strive to deliver a workplace where people feel valued and challenged to excel. Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.
The Day-to-Day
- Work closely with recruiters to prioritize target candidate profiles and drive outreach activities that will develop talent pipelines for current and future hiring needs. This includes sourcing talent through multiple channels and successfully converting passive candidates into applicants and hires.
- Own the strategy and presence for SPS Careers social media – this includes curating and creating meaningful content to promote our Employer Brand and engage with potential candidates, active and passive. This in turn will help to increase our local market awareness as an Employer of Choice.
- Use Google Analytics and other tools to report and inform our digital recruitment strategy including optimal advertising sites (paid and unpaid) and helping to define our ROI in recruitment advertising.
- Proactively research new recruitment methodologies and competitive intelligence to create innovative sourcing strategies; conduct external bench-marking to understand the recruiting landscape and influence best practices with team and stakeholders.
- Maintain our communication strategy and manage activities targeting our ATS Talent Pool population.
- Identify, plan, and manage recruiting events to promote SPS as a great place to work.
Required Skills:
- 2+ years of work experience in marketing, recruiting, recruitment marketing or a related role
- Bachelor’s degree or equivalent work experience
- Experience using a CRM and/or ATS
- Proficiency with relevant social media platforms (LinkedIn, Instagram, etc.); familiarity with social media management tools a plus
- Experience analyzing data in order to tell a story and to inform decisions
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Strategic Account Executive - Mid Market Supplier Sales
Are you a resilient and entrepreneurial self-starter? We are looking for a Strategic Account Executive on our Mid-Market Supplier Sales team. First and foremost, you’ll be a hunter of net new business among SMB supplier accounts (<$150 million in annual revenue). In addition, the SAE will work to upsell and cross sell accounts in their assigned territory.
Why join SPS?
SPS Commerce is a provider of cloud-based supply chain management solutions, providing network-integrations and comprehensive retail performance analytics to thousands of customers. You’ll work alongside talented and enthusiastic professionals who embrace the world of technology. Become a part of the largest retail driven and Omni channel focused community that has gained the trust of 70,000 customers globally. We are continuing to grow as the supply chain expert in the industry, along with helping our employees with career progression.
As a Strategic Account Executive on our Mid- Market team you’ll:
- Identify potential opportunities through outbound prospecting including use of Sales Navigator
- Creatively prospect for new clients through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively so you can offer SPS Commerce solutions to help the customer improve their business.
- Engage in all qualified leads/opportunities assigned from Channel, Logistics, Analytics, Marketing, Community, and Lead Generation teams within set SLA’s
- Cross sell and upsell existing subscribers
- Collaborate with Sales Engineers, Account Team and other areas in the business to maximize and retain ARR
- Nurture prospects and current customers as part of an account team to best position SPS for incremental recurring revenue
- Pipeline: Maintain a rolling 90-day pipeline to meet or exceed ARR quota
What experience and skills are needed for this role?
- Bachelor’s Degree or equivalent education and relevant experience.
- 3+ years of relevant, quota-carrying sales experience with five+ years overall experience.
- Candidates who have demonstrated multi-year tenure in a single organization with 3+ years of repeated success exceeding quota is preferred.
- Demonstrated experience managing sales cycles from prospecting to close, building a pipeline, patiently overcoming objections, using tools and resources to demonstrate ROI, effectively forecasting, and persisting through short and long sales cycles.
- Proven experience generating leads from your own prospecting efforts, leveraging your contacts and existing accounts and partners.
- Strong customer orientation with a demonstrated ability to identify customer challenges and articulate a value-added solution to meet their needs.
- Excellent communication and cross-functional teamwork skills (product management, support, sales and senior management).
- Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into products requirements for different level audiences.
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The Implementation Consultant is responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.
Why Join SPS?
You will become a part of the largest retail driven and Omni channel focused community that has gained the trust of 70,000 customers globally. You like to work in a highly collaborative, fast paced environment with a Get After It attitude while being Obsessed with Customers!
Does this sound like you?
- Do you enjoy working independently and with a team implementing our Enterprise solutions with customers?
- Do you enjoy working with large strategic customers? Which includes high visibility internally and externally to SPS.
- Do you have strong analytical, problem solving and troubleshooting skills?
- Are you interested in gaining more experience working with various ERP systems, such as Oracle, SAP, JDEdwards?
Day-to-Day
- Perform project tasks for implementing e-commerce solutions from close of sale through hand-off to the Customer Support team
- Manage sizable or complex implementation projects with some oversight
- Implement specialized products with our clients (Integration with SAP Hana, Oracle Cloud etc.)
- Execute test plans per project and/or implementation schedule
- Verify that the technical solution functions correctly prior to production install
- Complete production install and confirm connectivity with successful data flow
- Monitor electronic data flow and request required technical bug fixes
- Mentor and provide general guidance/leadership to Consultants and Associate Consultants on the team
What experience and skills do I need?
- College degree or equivalent combination of education and experience
- Excellent organizational skills and ability to manage multiple projects concurrently
- Demonstrated ability to edit, update and/ore author project related documentation (i.e. kickoff documents)
- Demonstrated ability to implement complex, large scale customer solutions
- Solid understanding of EDI transactions, Data Mapping, Ecommerce and Supply Chain principles
- Familiarity with XML required
- General functional understanding of ERP systems
- Experience with text editing and data mapping tools
- Travel potential +/- 10%
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The Sales Training content development role will be responsible on an ongoing basis to identify opportunity for training within the sales teams and then determine appropriate and innovative learning solutions to address the essential knowledge, skills, and behaviors needed. They will produce high quality training curriculum, designed to have direct impact on sales performance and productivity. Ideal candidates will have experience supporting complex sales organizations, be familiar with Instructional Design Methods and Best Practices, and have experience creating interactive live and online training.
Does this sound like you?
- Are you looking for an industry leading, fast-paced, one-of-a-kind company?
- Are you passionate about culture and developing and retaining top talent?
- Do you love working with a fast paced, energetic environment?
Why SPS?
SPS Commerce is a rapidly growing, publicly traded US based company that is reshaping the retail supply chain. We are seeking passionate, hard-working team players interested in working in a fast-paced, ever-changing environment. We embrace a work-hard, play-hard company culture and offer competitive salaries and benefits. With quarterly company-wide events, a casual work environment and 73 consecutive quarters of growth. SPS Commerce is an award winning, fun, vibrant place to work that offers dynamic/challenging work in a friendly, team-oriented atmosphere.
The Day-to-Day:
- Design curriculum for new and tenured sales reps
- Partner with internal instructional designers to create interactive training exercises and courses for both live presentation and e-learning to increase the sales team’s mastery of key skill sets
- Maintain an understanding of training trends, methods, and best practices
- Maintain relationships across the organization to understand training needs and keep materials up to date
- Finds ways to continually optimize training experiences for the sales teams by evaluating new vendors, programs and products and makes recommendations
Required Skills:
- Bachelor’s degree or equivalent experience required
- Excellent written and verbal skills/ability to communicate well across diverse teams
- Good understanding of business acumen
- Seeks to understand with an inquisitive and thoughtful approach
- Strong problem-solving skills
- Values organization skills and managing details
- Wide degree of creativity and latitude expected
- Demonstrated experience managing medium to large projects directly and through others
- Demonstrated experience creating training content preferred
- Experience working in a technology organization and a high growth environment preferred
- Comfort with learning management systems (Cornerstone preferred), Adobe Creative Suite, eLearning tools, and Microsoft Office Systems preferred
- Experience with Instructional Design Methods and Adult Learning Theory preferred
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The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. The Customer Support Analyst is responsible for providing great customer service though root cause analysis and issue resolution while leveraging their established skill set and SPS Commerce acumen.
Roles and Responsibilities
· Utilizes tools and resources to ensure optimization of team workflows across all applicable channels, identifying priorities and leveraging resources where necessary
· Assess nature of customer needs and work to resolve issues ranging from moderate to extremely complex in nature
· Acts as a mentor to team members, fostering an open and communicative team environment
· Provides actionable and timely feedback to management, peers and others
· Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services
· Work cross departmentally to build and nurture relationships
· Adheres to provided schedules to ensure availability for customer needs and adapts to changes when needed
· Demonstrates agility by acting as a flex resource as necessary across multiple contact channels
· Logs and tracks customer interactions using the designated customer resource manager (CRM)
· Facilitates problem identification, research, and follow up to ultimate resolution, advocating for customer success
· Refers and escalates to appropriate internal teams as necessary
· Performs additional duties as needed
What experience and skills do I need?
· Bachelor’s degree or equivalent education and experience
· Prior customer service experience or technical/help desk experience required
· Strong verbal and written communication skills
· Ability to understand and work effectively with technical processes and data
· Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
· Strong analytical and problem-solving skills
· Excellent customer interaction skills and demonstrated ability to work effectively in a team environment
· Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
· Proven organizational skills with ability to effectively manage multiple projects
· Ability to work off-peak hours which includes some evening and weekend shift work
· Ability to work limited on-call shifts
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Are you looking for a company that will challenge you to improve your skills and maximize your potential?
SPS Commerce is looking for a Lead Software Engineer to transform software and system components that are pivotal to the operation of the company.
Why join SPS Commerce?
- We’re a growing technology product company and the largest cloud company headquarted in MN
- You'll be a part of implementing a new financial system that will help shape future of the organization
- You'll gain experience with build, deploy, pipelines and continuous improvement
- We continually strive to deliver a workplace where people feel valued and challenged to excel.
- Our high-energy environment provides employees with perks big and small, from company-wide events and department outings to endless coffee and a business casual dress code.
Does this sound like you?
- You are excited about technology and consider yourself a highly motivated self-starter
- You enjoy working in a fast paced, action packed environment
- You have a team focus and enjoy achieving goals through mentoring others
What is the day to day like?
- Development team coordination on delivery structure and agile tasks and ceremonies
- Project direction setting, forward thought and decomposition of work
- Learn and understand financial processes and systems from order to cash
- Facilitate and lead requirements gathering and documentation
- Monitor and help maintain health and availability of systems, apps, and related infrastructure
- Act as the technical contact for questions involving our internal systems and databases
- Lead peer reviews
- Automate and create scalable solutions
What is required?
- Bachelor’s Degree in Computer Science, Information Systems, Finance, or related field
- 8 years of experience in a professional setting
- Experience working with end-users and analysts to define and clarify requirements and issues
- 5+ years of development experience
- 5+ years of systems design and analysis skills
- Strong understanding of SDLC
- Technical experience in the following areas:
- Python, Jenkins, and SQL
- Integrations – API’s and Web Services
- BDP
- Financial Processes
- Security: SOX and Audit Compliance
What is desired? Any of the following:
- Financial Applications – Microsoft NAV or GoTransverse Tract
- Subscription billing processes
- Commission processes and applications
- Programming languages: Python, Java, C#, JavaScript, HTML, or CSS
- Experience in AWS or other cloud providers.
- Mediation processes and applications
- Analytics
- Agile development
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SPS Commerce has an exciting opportunity for you in our CHIP group. This is an opportunity to join a fun, dynamic, global, and rapidly growing company. The Lead Consultant will work within a team of professionals responsible for designing, developing and testing solutions with SPS customers. You will manage the delivery of our services with customers and will act as the primary technical contact until the customer is successfully flowing electronic data, in production. Core responsibilities also include performing testing and configuration of a system that supports electronic data flow between business retailers and their network of suppliers. This role will be responsible for helping lead other members of the team on proper processes and knowledge within both our internal systems as well as deeper knowledge of specific ERPs. The Lead will also be responsible to help drive the future direction for the team through insights and research.
The Day to Day:
- Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team
- Communicate directly with customers and their trading partner(s) throughout the implementation process
- Responsible for communicating project status and resolving technical or business issues during implementation to ensure customer satisfaction
- Collaborate with stakeholders across multiple internal and external teams to support strategic ERP (Enterprise Resource Planning) integrations
- Create customer-specific business rules in order to meet customer and trading partner system and/or business requirements
- Define and execute test plans in order to successfully integrate trading partners
- Verify that maps and business rules function correctly prior to production install
- Configure production installation and confirm connectivity with successful data flow
- Monitor data flow and analyze, resolve or direct any required technical bug fixes
- Assists in defining and standardizing processes
- Act as expert within specific ERP(s) to help guide both clients and team members
- Organizes and leads peer-training and cross-training initiatives
- Works with management to help define future direction for the team and the consultant role
What experiences and skills do I need?
- College degree or equivalent combination of education and experience
- 8+ years of business experience
- Excellent communication skills
- Strong analytical, problem solving and troubleshooting skills
- Excellent organizational skills and ability to manage multiple projects concurrently
- Demonstrated ability to apply, test, and re-configure data rules to produce desired results
- Previous experience with EDI and understanding of document types
- High level of experience working with ERPs (JDE, SAP, NetSuite, AX, D365 preferred)
- Experience with helping lead teams and/or direction of team
What skills would be nice to have or help me excel?
- 7+ years’ software consulting or software implementation experience (highly preferred)
- Familiarity with XML a plus
- Prior technical or project management work experience and some prior (low level) programming experience
- Experience with text editing and data mapping tools
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SPS Commerce is seeking a great Executive Assistant to support our CMO and his team. This role serves as a true partner and is seen as a key asset to his organization.
Does this sound like you?
- You like working closely with a CMO and acting as an extension, juggling multiple demands simultaneously and representing self, the CMO and the company with a customer-first focus and exceptional professionalism.
- You have an ability and instinct to anticipate needs before they arise – whether it’s having an agenda ready without being asked, re-arranging schedules or ensuring that teams and materials are prepped in advance.
- You see complex scheduling as a great puzzle. You excel at maintaining executive and team calendars and action-oriented meeting agendas to ensure daily, weekly and monthly priorities are met.
- You have a design flair and enjoy putting together compelling visual, written and multi-media communications and presentations.
- You know how to use team tools like SharePoint and Slack and have fresh ideas on how to use them to make leadership teams more efficient and effective.
- You like being a hub of communication – not only while working with an Executive, but also in cross-functional directions to help get the work done, especially employee events and customer meetings.
Why SPS?
We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 73rd consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.
The Day-to-Day
- Keep the CMO prepared by ensuring meeting materials are prepped and agendas are established. This role also helps to keep focus on upcoming deadlines and deliverable dates. This includes attending leadership meetings and capturing follow up items that need to be tracked in subsequent meetings.
- Manage complex calendars that need to be adjusted on a frequent basis, especially in response to customer demands. This includes exercising discretion in meeting internal and external scheduling demands as well as frequent consultation with CMO.
- Research company and key executive information to prepare the CMO for customer interactions.
- Using Concur, the Executive Assistant will also help to make travel arrangements, create travel itineraries and manage expense reporting.
- This role will work across the organization to curate written, visual and multi-media content.
- Organize and plan department events and activities, often in collaboration with others.
Key Skills and Experiences needed:
- 2 to 5 years of relevant experience, including supporting a senior level executive.
- Advanced proficiency with complex calendaring in Microsoft Outlook or Office365 that includes previous experience exercising discretion in schedule management.
- Strong business communication skills, both written and verbal.
- Advanced knowledge of Microsoft Office and an expense management system (Concur preferred).
- Experience working with highly sensitive information and a demonstrated ability to maintain strict confidentiality.
- Travel of 10% + / - could be anticipated.
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We are currently looking for a Customer Support Analyst who is Obsessed with Customers and has a Get After it attitude on our Fulfillment Support team. As an analyst you’ll engage with customers via multiple supports channels including, phone, email, chat and on-line forum. The analyst is responsible for providing great customer service
Why you should join SPS?
- You'll join a team that is designed to grow your career - and the possibilities are numerous. If you like to learn and have a natural curiosity, then this is a great place for you to dig in and indulge yourself!
- You'll learn from the best in the business- we have a fantastic training team and we'll make sure that you're fully equipped and supported to do the best job you can.
- We believe that we will continue to see the same great continued success - building on 73 consecutive quarters of growth!
The Day-to-Day:
- Answers, evaluates and prioritize requests from customers having questions or experiencing problems with SPS Web-based services and Electronic Data Interchange
- Log and track customer interaction using Salesforce, problem solving database
- Introduces customers to new SPS products and services
- Facilitates problem recognition, research isolation, resolution, and follow up for customer problems; referring and escalating the most complex problems to appropriate staff departments as necessary
What experience and skills do I need?
- Bachelor’s degree or equivalent education and experience
- Prior customer support experience or technical/help desk experience required
- Strong verbal and written communication skills
- Ability to understand and work effectively with technical processes and data
- Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
- Strong analytical and problem-solving skills
- Excellent customer interaction skills and demonstrated ability to work effectively in a team environment
- Proven organizational skills with ability to effectively manage multiple projects
- Ability to work off-peak hours which includes some evening and weekend shift work
- Ability to work limited on-call shifts
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Are you looking for a company that will challenge you to improve your skills and maximize your potential?
SPS Commerce is looking for a Manager of Security Governance, Risk and Compliance (GRC) to ensure the confidentiality, integrity, and availability of SPS’s critical systems and data. The ideal candidate will be highly collaborative, an expert in security compliance, and will have the ability to influence and drive change through the organization. This position reports to the CISO, Sr. Director of Security.
Why join SPS Commerce?
- We are the leader in cloud-based supply chain management solutions, providing proven tools and comprehensive analytics to over 75,000 retailers and suppliers worldwide.
- We have incredible growth opportunities highlighted by 73 consecutive quarters of revenue growth.
- We build cloud-native software-as-a-service solutions that are built for reliability and scale.
- Our culture values learning, collaboration and personal growth to help you expand your skills.
What is the day to day like?
- Execute and maintain the security compliance program
- Manage the day-to-day activities of the Security GRC team, which includes security compliance, security risk management, identity and access governance, and business resiliency
- Directly lead the security GRC team, consisting of offshore resources and analysts at multiple levels
- Hire, develop, and retain top security talent and develops a high-performing team
- Interface with teams across the organization to drive adherence to security controls, focusing on risk-based controls aligned with business objectives
- Act as key contributor/stakeholder in the strategic planning, development and implementation of technology services
- Achieve security standards as set by legal, regulatory and customer expectations
- Manage sales efforts requesting security involvement
- Own global security awareness program, based on best practices with integration of security threats and incidents observed
- Build and maintain security “story” through data and key metrics
What is required?
- 2+ years of management experience in security or related field; 6 years of total related experience
- Proven experience developing people leaders and demonstrated experience working through others to complete work and resolve issues
- Demonstrated experience managing various security regulatory and compliance efforts – PCI, Sarbanes Oxley, SOC2, HIPAA, etc
- Experience managing ISO27001 and NIST frameworks
- Proven staff management skills in global settings
- Relevant industry certifications such as CISSP, CISA, CISM
- Bachelor's degree in Information Systems Management, Computer Science or equivalent
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Are you Obsessed with Customers and thrive in a results driven environment? We are looking for an Associate Project Manager to join our Customer Success- Small Business team.
Does this sound like you?
Are you looking for a position that will highlight that you are highly organized, analytical, and a strong communicator with external customers? The Associate Project Manager is a perfect launching point into you career as a Project Manager! The Customer Success Small Business team is in need of a driven, collaborative individual that is able to use their skillset to manage a portfolio of small to medium sized businesses in the Supplier Community.
The Day-to-Day
- Own a portfolio of work that includes customers in various phases of their fulfillment lifecycle
- Engage in daily stand-up meetings to identify key action items and assist in prioritizing work for project teams
- Conduct status calls with customers to drive projects to success
- Work on a collaborative team of individuals across the fulfillment hierarchy
- Resolve project scheduling conflicts by working with priority stakeholders to adjust priority of projects
- Customer focus and desire to work effectively across functions in a continuous improvement and dynamic environment
- Demonstrate comprehensive understanding of products and services offered
- Working with multiple teams such as SPS Sales, Customer Success and Trading Partner Development
What experience and skills do I need?
- Strong problem solving & analytic ability
- Quality focused; detail oriented; ability to prioritize and multi task
- Proven ability to handle multiple projects
- Excellent organizational skills and written/oral communication skills.
- Demonstrated ability to achieve goals without direct authority over personnel.
- Quality focused; detail oriented; ability to prioritize a high number of projects
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SPS Commerce is looking for an Associate Consultant to join our Transaction Management team who participates in projects related to proactive customer outreach, ensuring efficient communication and collaboration between key internal and external stakeholders. This individual effectively advocates for the needs of the customer and leverages their knowledge of technical processes and concepts, facilitating optimization of SPS products and relationships.
Our Transaction Management team is focused on driving a personal customer experience by consulting customers and partners on data transaction trends.
Does this sound like you?
- You enjoy performing proactive outreach to customers for issue resolution
- You act as a collaborative resource, fostering an open and communicative team environment
- You enjoy providing actionable and timely feedback to leadership, peers and others
- You enjoy acting as an advocate for their team in cross-departmental settings, both internally and externally, ensuring alignment to priorities and customer needs
Why SPS?
We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 73rd consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.
The Day-to-Day
- Takes action on transaction monitor trigger events that require external consultation for issue mitigation
- Gather and maintain technical customer requirements to influence roadmap decisions for transaction monitors
- Collaborate with internal teams to drive issue resolution
- Develop and document new processes that make our customers successful
What experience and skills do I need?
- Bachelor’s degree or equivalent education and experience
- 2 or more years of experience as a high performing contributor in a Support Analyst role, or equivalent
- Demonstrated strong verbal and written communication skills
- Advanced knowledge of SPS Commerce programs, systems, and processes
- Strong project leadership, analytical and quality improvement skills
- Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
- Excellent customer interaction skills and demonstrated ability to work effectively in a team environment
- Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
- Proven organizational skills with ability to effectively manage multiple projects concurrently
- Ability to work off-peak hours which includes some evening and weekend shift work
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SPS Commerce is seeking a Site Reliability Engineer who will partner with development to deliver market leading products and services. The (SRE) team is responsible for delivering highly available platform services and deployment automation that empower our product engineering teams with services that are secure, reliable, cost effective, and foster a high rate of velocity.
Does this sound like you?
- You make a personal investment and take pride in the work you do as an engineer. The motivation to do better is rooted deep in your DNA and it needs no invitation to show up.
- You have a passion for DevOps and you approach technology operations problems like they're software problems - and you apply software engineering approaches to resolution.
- You work collaboratively - you know that success is seldom the result of one person or one team. It takes a village to craft a highly reliable, secure and fast platform.
Why Join SPS?
- We have proven that we know what it takes to not only be successful, but to be an industry leader. We can boast over 17+ years of consecutive quarter over quarter growth. That growth translates to continuous investment in our people, process and technology.
- Our tech teams are built from the ground up by tech enthusiasts; from leadership to individual contributor, our team members often have side projects and/or are highly involved in the local tech community.
- We're not afraid to take risks and break the status quo - we must continuously adapt, and are expected to lead, in an industry that is going through huge transformation and disruption.
The Day-to-Day
- Maintain highly available, secure, and cost-effective container orchestration platforms such as Kubernetes and ECS
- Engineer Continuous Integration & Continuous Delivery (CI/CD) solutions that simplify and improve software deployments to enable high velocity for our Product Engineering partners.
- Develop robust monitoring and observability services and patterns to consistently improve the team’s ability to identify, react, respond, and recover from complex failures.
- Collaborate with Technology Engineering, Development, and Product Management to help develop, scale, and improve production systems and services
- Partner with service teams to provide appropriate documentation, cross-training, architecture planning, capacity management, and recommendations for future state
- Engineer technical solutions to prevent or reduce the frequency of failures, but ensure that we have effective coping strategies when there is a failure.
What experience and skills do I need?
- Bachelor's Degree or equivalent years of experience
- 2 or more years of experience professional software engineering
- Strong DevOps mindset
- Experience administering Linux
- Experience participating in Agile development methodology and task execution
- Experience with immutable and scalable infrastructure (infrastructure as code concepts)
- Demonstrated understanding of various identity and authorization systems