Job Listings

The Lead Customer Support Consultant – Network Expansion is responsible for providing excellent advanced high-level technical support for SPS Commerce customers by researching customer support issues and providing sound solutions in a timely manner.  Additionally, these team members will produce reference materials and deliver technical instruction to other team members as needed.  They will also serve as a mentor/trainer for Customer Support Analysts.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Does this sound like you? - You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly. - You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving. - You’re able to build long-term relationships with customers by establishing trust and credibility. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible and are good at adapting to customer needs. What is the day to day like? - Work on escalated post implementation production issue requests received from Customer Success Teams and other internal staff/departments. - Perform advanced troubleshooting of SPS Platform application packages, working with development and product teams to resolve code, mapping and product issues, and other troubleshooting of SPS Fulfillment product. - Document and track issues logged in our support ticketing system. - Coordinate efforts with other team members as required to resolve issues in compliance with our published goals/targets and customer needs. - Provide outstanding quality service to our customers, through positive customer feedback, issue resolution at root cause. - Effectively communicate in writing and orally. This includes timely responses to inquiries, proactive follow-up, clear and truthful explanations of our work and our solution.  Proper documentation for historical purposes is required. - Subject matter expert within Support customer segments - Monitor segment queues looking at case age, understanding when a case needs intervention. - Do customer fix testing to ensure issue is resolved. - Change champion within support teams globally. - Manage time effectively and monitor workflow to ensure customer and colleague needs are met. Document workflows properly for historical reference and visibility to status and solution. What is required?  - A minimum of 5 years of related experience with a bachelor’s degree; or 8 years of experience without a degree. - 3-5 years of advanced experience in implementing and supporting technical solutions - Understanding of various file formats such as XML - Experience with text editing and data mapping - Experience with SQL scripting and troubleshooting What is preferred?  - ERP/account applications background such as NetSuite, Sage, Acumatica                         *EOE including disability/ veteran*

SPS Commerce is growing- We are currently looking to add a Senior Business Development Representative (Senior BDR / Sr Retail Development Manager) to the retail sales team. This growth is due to territory expansion and current team member promotions. As a Senior BDR, you will work to create and uncover new sales opportunities through outbound prospecting within your assigned territory. You will have anywhere from 60 to 100 accounts that you will be working with at any given time. In this role you will partner closely with a team of Account Executives to build out a pipeline and identify opportunities. If you enjoy being in the front-end of the sales cycle, in a pure hunter type role, where you can use your positive attitude and energy to uncover opportunities within some of the most strategic and visible accounts for SPS, then this role is for you.    Does this sound like you?   - Initiative is in your blood. You are self-motivated, you get after it, you’re persistent, and have a resilient attitude. - You love the thrill of the hunt and making new customer connections. - Teamwork and collaboration. You’re a team player. You build relationships across the organization and enjoy working closely with your fellow sales colleagues to fill the pipeline with new sales opportunities- you look for ways to succeed together. - Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day to Day   This is an outbound/prospecting role focused on the retail, grocery and distribution markets. You will be researching the accounts in your territory, identifying change events or triggers that might lead to a business opportunity for SPS Commerce. You will prospect into various departments and contacts across each account to get engagement. Your goal is to generate new sales opportunities by sparking interest and gaining commitment from your prospect for a meeting with an Account Executive to explore how SPS Commerce can help them solve their business challenges.    - Maintain existing and establish new relationships within the prospect base through prospecting - Execute introductory and discovery calls with prospects to fully understand each organization's supply chain processes, challenges, initiatives, and change events - Aligning prospect's business pain with SPS Commerce solutions and gaining prospect interest to explore a partnership - Collaborate cross-functionally with internal teams to support the business relationship with the prospect and ensure proper execution of the sales strategy - Serve as a mentor to the Retail Development Manager assigned to the territory and collaborate to uncover new sales opportunities - Document key findings, progress, insights, and pipeline velocity in Salesforce.com Education and Experience   - Bachelor's degree OR some post-secondary education   - Minimum 5 years of sales, account management or outbound lead generation experience - Relevant work experience includes sales prospecting, account management, sales consultant, or related experience with documented performance levels meeting or exceeding sales plans - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Creative and adaptable improviser with an ability to work off-script when executing new approaches or responding to unforeseen obstacles      EOE including disability/ veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

SPS Commerce is hiring a Senior Security Engineer to ensure our development, infrastructure, and business practices have security defined, integrated, and implemented according to the SPS security incident monitoring program, and threat and vulnerability management best practices. You will work closely with cross-functional teams to ensure the effectiveness of our security tools and technologies. The ideal candidate will possess experience in information security, a strong understanding of various security tools, and proficiency in scripting and automation.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility.  Our team is typically in the office 1 day per week.   Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? In this role you will have primarily responsibility as our security tools engineer.  You will maintain all of our security platforms, keeping them up and running and ensuring the operate as intended.  Your responsibility will be day-to-day management of the tools, keeping them efficient and identifying gaps so the team can work on driving improvements.  - Design, deploy, and maintain security tools such as CrowdStrike and Rapid7 to enhance the organization's security posture. - Configure and manage SIEM (Security Information and Event Management) systems to monitor, detect, and respond to security incidents effectively. - Collaborate with internal teams to identify security requirements and implement solutions that meet business needs while adhering to industry best practices. - Develop and maintain custom scripts and automation tools, particularly using Python, to streamline security processes and enhance efficiency. - Conduct regular assessments of security tools and technologies to ensure they remain effective and aligned with evolving security threats. - Provide technical expertise and support to troubleshoot security tool-related issues and address vulnerabilities in a timely manner. - Stay updated on emerging security trends, vulnerabilities, and threat actors to proactively enhance the organization's security defenses. - Devise reasonable, risk-based security controls to monitor and protect SPS and align with our business objectives. - Guide daily security operations functions like (but not limited to): vulnerability scanning, threat monitoring, code scanning, etc. - Help implement the security program strategic plan that improves program maturity and compliance. - Create or write automation to orchestrate security-related processes – leveraging COTS and custom code. - Perform security testing (incorporating methodologies like pen testing, red-teaming, SAST, DAST, etc.) of infrastructure and applications as needed. - Effectively communicate results of security program findings to a broad and diverse set of stakeholders across the company - Participate in development and evaluation of security toolsets to develop SecOps capability. - Support and/or lead periodic internal and external security assessments, third-party assessments and due diligence initiatives. - Develop, manage, and consult on the technical architecture for enterprise security controls. - Partner with business and technology operations groups to maintain the security threat monitoring infrastructure and tools (perimeter controls, intrusion detection / protection devices, vulnerability scanning tools, security event correlation tools, content surveillance and filtering devices). What experience and skills do you need? - 5 years of experience with bachelor’s degree in related business or technical areas; or 8 years of experience without a degree. - Equivalent work experiences include security engineering/architecture experience and designing and implementing standards, specifications, and procedures. - Experience in providing technical security guidance to technical and non-technical audiences. - Experience with compliance standards from SOC 2, SOX, ISO-27001, HIPAA, and PCI-DSS - Working knowledge of development operations practices – accountable for driving the integration of security into development operations and existing continuous delivery / continuous improvement business processes - Strong proficiency in security tools such as CrowdStrike and Rapid7 - Experience with SIEM platforms, including configuration, management, and customization. - Proficiency in scripting and automation, with a focus on Python. - Familiarity with CI/CD pipelines and integration of security tools into the development lifecycle. - Excellent problem-solving skills and the ability to troubleshoot complex technical issues. - Strong communication skills and the ability to collaborate effectively with cross-functional teams. What experience is preferred? - System configuration and architecture experience - Strong knowledge of industry accepted information security best practices, standards, and policies such as NIST CSF, OWASP, CIS, STIG, MITRE ATT@CK, etc. - Proven ability to manage information security service and operation through effective management of resources. - Demonstrated experience and understanding of business security and compliance requirements and ability to translate into well-engineered & integrated business solutions. - Demonstrated ability to take initiative and accountability for achieving results. - Driven to understand & appropriately respond to customers' business needs. - Certifications & Licenses: One or more industry certification - CISSP, CISM, CISA, CCFE, GIAC, CCIE, CCSP, ABCP, MBCP, ISA, PCIP, CEH - Actively participates and contributes to the security community. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  

The Community Business Analyst will be a supporting member of the Program Management team. The position’s primary responsibilities consist of working with internal and external data sets to optimize the information in a way that best sets our teams up for success and cross collaborating to mine data and perform ad-hoc analytics to spot business trends. This is an exciting opportunity to be a part of a high growth and fast paced team.     Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through a combination of in person collaboration and remote work.   Does this sound like you?    - You have a reputation of being a self-starter.  You have a wealth of internal motivation, and you have a particular affinity for #GetAfterIt, but it’s balanced by your attention to detail and quality.  - You have a passion for supporting team members and customers to drive results for your organization.   - You love data.  Period.  Creating systems of clean, accurate data gives you a great sense of satisfaction.  You’re willing to chase down the details just to make sure it’s right.    Why join SPS?     We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    What is the day-to-day like?    - Coordinate with a Program Manager to accurately represent a Buying Org’s trading partner list in a way that is easy to analyze and provides accurate information to our sales team.   - Mine data and perform ad-hoc analytics to highlight and spot business trends that help support our Buying Organizations and the Community Sales department.  - Utilize tools such as Salesforce/Power BI/Zoom Info to obtain optimal trading partner contact information to support our sales outreach.  - Drive best practices, create training, workflow enhancements, reporting, and overall system enhancements to promote usability and adoption.  - Propose new methods for evaluating information, incorporating best practices from other areas of the organization  - Support internal requests related to supplier engagement & outreach  - Keep business stakeholders informed of important developments, potential problems and related information necessary for effective and timely delivery    What experience and skills do you need?     - Bachelor’s degree or equivalent combination of education and experience, AND 3-5 years of relevant work experience  - Manage and prioritize simultaneous requests with the ability to manage laterally and upward  - Strong organizational skills with an eye for detail  - Proficient in Microsoft Office tools (Word, PowerPoint, Outlook)  - Advanced skills in Microsoft Excel  - Ability to build dashboards within Power BI - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure  - Clear, concise, and confident communicator (verbal, non-verbal, written)  - Demonstrated ability to focus on projects to their completion and be responsible for outcomes  - Inherent aptitude for change and challenge of the status quo    Nice to haves    - Experience with basic Python Sills - Experience with Salesforce    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability** 

Due to our continued growth & expansion, SPS Commerce is looking for a Sr. Implementation Consultant who is Obsessed with Customers and has a Get After it attitude to join our SAP B1 Implementation team, the former Vision33 team from our recent acquisition.  Our implementation experts are responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.    This role will be in a hybrid work environment, based out of either our Minneapolis, MN or Brampton, Ontario office locations.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You enjoy the more technical aspects of EDI implementation including integrating data directly to ERPs, writing business rules or statements to manipulate data and mapping data across file formats. - Communicating directly with external facing customers and their trading partners suits your service-oriented mindset. - You have strong analytical, problem solving and troubleshooting skills  Day to Day   Our Implementation Consultants manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team.  Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components. - Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Create customer-specific business rules to meet customer and trading partner system and/or business requirements - Define and execute test plans to successfully integrate trading partners - Verify that maps and business rules function correctly prior to production install - Configure production installation and confirm connectivity with successful data flow - Monitor data flow and analyze, resolve or direct any required technical bug fixes - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates Required Skills    Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree; - 3+ years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.  Preferred Skills - Experience with SAP related to B2B integration strongly preferred - 2-5 years software consulting or software implementation experience (highly preferred) - Strong SQL & query skills - Familiarity with X12, XML, file and file transformation experience - Experience with text editing and data mapping tools preferred - General understanding of the concept of e-commerce and electronic data interchange (EDI) preferred (Order to Cash) SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**

Summer 2024 - Digital Marketing Internship    If you are a hands-on self-starter with an interest in how all marketing tactics work together ­­–we want to hear from you!  SPS Commerce is seeking a Marketing intern for our marketing team to work with us from June to August, with potential to stay on through the 2024/2025 School Year. You will play a central role in creating new campaigns, improving the existing pages for our marketing website and completing support/analysis tasks.   Does this sound like you? - You’re creative; you enjoy understanding the audience you’re reaching and creating content based off research that has a creative flare. - You love to learn new things – you’ll have an army of marketing troops supporting you as you develop new skillsets in our fast-paced, high-growth environment.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day-to-Day Be involved in all stages of the marketing campaign cycle, from planning to implementation to analysis. You will work with a variety of team members to understand the goal of each campaign, the assets needed and execution. - Develop web to lead forms - Activate microsites - Complete SEO research - Utilize reporting tools for analysis - Monitor SPS Social Media channels - Collaborate with SPS Commerce internal teams. - Complete additional support functions to support the marketing org   What skills and experience do I need? - Working towards a degree in web development, design or marketing - 0-2 years of relevant work experience - Proven ability to communicate ideas through visual presentation - Experience in CSS and HTML - Comfortable with Excel Spreadsheets - Commitment to web standards and user experience best practices - Experience with Wordpress or other PHP-based CMS preferred - Familiarity with Javascript/ jQuery a plus but not required   SPS Commerce internships are a part of our award winning Intern Program!  Schedule is typically 32 hours a week during the summer and another 10-15 hours during the school year.  During this paid internship you will be working hands on as a part of the Digital Marketing team, be assigned an industry mentor as well as a program manager.  Our program offers personal and professional development opportunites, along with activities and events to network with all the interns in the program, this is an amazing opportunity you don't want to miss!     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran   

The Consultant I - EDI Testing (Testing & Certification) works to Get After It within a team of professionals responsible for developing standardized solutions for our customers. They will research, isolate, diagnose, resolve and follow-up on problems for customer change events.  When necessary, they will also manage escalated events as appropriate.    Why SPS?   We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 93rd consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.   Day-to-Day   EDI Testing (Testing & Certification) is a unique team within implementation that makes a large impact on suppliers who need to test and certify doing EDI with SPS Commerce. Remaining customer focused, this team gets great exposure by working with many other areas of the business to Succeed Together - sales, customer success managers, and technology teams to name a few.  - Install, upgrade, test, and configure systems as part of completing implementation project. - Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Keep customer and other stakeholders informed of project progress. - Perform post-sale initial technical implementation of technology products. - Conduct tasks and assignments as directed. - Work under moderate supervision with some latitude for independent judgment. - Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved.  What experience and skills do I need? - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills Preferred Experience - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules to produce desired results - A balanced mix of skills: driver and facilitator, tactical leader and doer *EOE including disability/ veteran*

** Please note this is a hybrid role based out of our office in downtown Minneapolis, MN**      The Manager, Americas Accounting will have oversight of daily accounting operations, management of an efficient month-end close for the Americas and other assigned countries, reviewing general ledger entries and account reconciliations, maintaining the general ledger system, overseeing legal entity consolidation and allocation, maintaining our system of internal controls, supporting the external audit, and assisting in due diligence and integration projects relating to acquisitions.  This role also includes partnering with internal stakeholders such as Financial Planning & Analysis, SOX/Process, Financial Reporting, Shared Services, and Controllership.   Does this sound like you?   - You consider yourself an Implementor– you know how to prioritize tasks, escalations, people, and projects simultaneously while focusing on deadlines and foreseeable goals. - Team Focus and culture is important to you – you work to maintain a team environment as a leader that is inspiring, nurturing, and collaborative while developing and growing talent. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - Fast-paced, dynamic work environments are where you thrive. You are highly organized and good at setting priorities.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to collaborate better with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here; they are made here.    The Day-to-Day   The Corporate Accounting Manager will have oversight of daily accounting operations, management of an efficient month-end close and calendar, reviewing general ledger entries and account reconciliations, maintaining the general ledger system, maintaining our system of internal controls, supporting the external audit, and assisting in due diligence and integration projects relating to acquisitions.  This role also includes partnering with internal stakeholders such as Financial Planning & Analysis, SOX/Process, Financial Reporting, and Controllership.   - Effectively lead, motivate, and develop a team; provide balanced workloads, training, coaching, goal setting and performance reviews. - Manage an accurate and timely month-end close process for the Americas close checklist and maintain processes and procedures to ensure an efficient and reliable close within the team. - Support the legal entity framework and consolidation processes as applicable. - Review general ledger entries and account reconciliations. Lead these programs to ensure work is completed accurately, timely and completely. - Maintain the general ledger system, ensuring consistency and continuity across the general ledger setup, chart fields are well-defined and controlled, and ensuring the appropriate access levels have been provisioned and de-provisioned. - Oversee execution and review internal controls and partner with SOX/Process counterparts to ensure controls have been appropriately identified, maintained, and executed upon. - Partner across the organization to resolve complex issues. - Support the external audit by assisting and completing audit requests in a timely manner. - Assist with merger and acquisition projects and related integrations. - Lead and support various projects, including process improvement and systems initiatives. - Partner with various internal stakeholders, such as FP&A, SOX, Financial Reporting, and Controllership-teams (primarily, our accounting teams within international offices). - Support, lead and/or execute projects related to Finance and corporate Strategic Initiatives.   Must haves - Bachelor’s degree in accounting, finance or related field - 3-5 years relevant experience with demonstrated leadership experience (formal or informal) - A broad understanding and appreciation of accounting practices outside of accounting operations - Public company experience, particularly working with external auditors - Highly collaborative communication style and practice   Nice to haves - Prior experience in a publicly traded company - CPA certification   EOE including disability/ veteran  SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    

SPS Commerce is looking for a Business Systems Administrator / Salesforce Administrator to join our Customer Experience Solutions team. You'll work with your team and others to identify areas that help drive efficiencies within Salesforce for our Customer Success department.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility.  Our team is currently in the office two days per week.   Does this sound like you? - You are extremely collaborative, love to learn, and want to grow together. - You are excited about Salesforce enhancement, optimization, and modernization. - You excel at creative problem solving and thinking outside the box. Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   In this role, you’ll be responsible for supporting and maintaining enterprise-wide/business applications associated with the collection, retrieval, accessibility, and usage of data for internal department planning and activities for our users within our Customer Success organization. - You will work with business users to refine requirements for enhancements and translate the business needs into technical design for the implementation and extension of the application system. - Common activities include dimension & hierarchy management, user authentication & authorization, data import & archival, job scheduling, and ad hoc troubleshooting. - Oversee data management related to the application, opportunities, dashboards and reporting, and mass imports and exports of data using the API or various import tools. - Create reports and dashboards for business teams; fulfill miscellaneous reporting requests. - Manage daily support requests while meeting SLA requirements. - Manage 3rd party applications that integrate with salesforce.com platform. - Design, develop and maintain system solutions involving complex workflows rules, validation rules and custom workflows, etc. What experience and skills do you need? - Bachelor’s degree in business, management information systems, computer science, or related discipline AND 2 years of relevant work experience OR 5 years of experience without a degree. - Relevant work experience is defined as 2+ years of experience in the key areas of Salesforce administration/analysis with a strong understanding of the application’s best practices and functionality. - Clear, concise, and confident communicator (verbal, non-verbal, written) - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward. - Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) What experience is preferred? - Certified Salesforce Administrator preferred. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  

SPS Commerce is a leading supply chain management company that provides state of the art cloud-based solutions. Our company is growing, and so is our team! We are currently looking for a Sales Project Manager who Gets After It, has a Thirst for Growth and wants to Succeed Together to join our Sales Planning and Analysis team.   The Sales Project Manager is responsible for the execution of key sales initiatives across the sales organization. This role will work closely with sales leadership to plan, develop and execute highly complex projects and initiatives as well as partner with the executive leadership team on large initiatives, spanning multiple departments which impact the entire organization. Does this sound like you? - Proven experience working across teams providing insights to leadership and additional stakeholders within the organization.  - Well versed in analytics and how it will help "tell the story" and support our customers and their business problems. - You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all. - Speed matters.  You demonstrate a sense of urgency and commitment to get things done – and getting things done right.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Day to Day - Coordinate the planning, development and execution of large and high-profile programs, projects and initiatives in the sales organization. - Establish credibility and build relationships within the sales organization, as well as other departments across the organization, to align the work of the employees to the specific goals of the projects or initiatives. - Develop, nurture and grow relationships with colleagues across the sales organization with Manager, Directors and VPs on sales strategy, projects, programs, and/or initiatives. - Plan, create and document the goals and objectives of the project and build a project charter, project plan, and status report to ensure accountability is established to achieve the intended outcome. - Identify problem areas and recommend solutions as appropriate using innovative ideas that will be implemented over time across the entire sales organization. - Develop and implement processes to monitor and track the performance and productivity of the various projects that roll into the overarching, broader sales operating plan. Required Experience/ Skills - Bachelor's degree or equivalent related experience. - Four years of relevant leadership, project and program management experience working on multiple highly complex initiatives simultaneously. - Strong leadership and motivational skills. - Excellent organizational skills, strategic planning, and execution skills. - Excellent public speaking skills and written communication skills. - Proven ability to work with and through the organization to achieve department objectives. - Competent to combine analytical and strategic thinking with the ability to execute collaboratively within a matrixed organization. - During ideation, capable of developing a strategic perspective based on a thorough understanding of the organization. - During planning, take the lead to translate the strategic thinking into an execution plan accounting for uncertainties, external timelines, interdependencies, and project-level priorities. - During execution, drive key workstreams to successful implementation by working closely and collaboratively with a broad set of internal, and potentially external, stakeholders. Preferred Experience: - Experience with Salesforce - Advanced Microsoft Excel skills - Power BI experience SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. *EOE including disability/ veteran*

The Senior Product Owner will play a critical role in translating the product strategy into actionable tasks and feature in collaboration with the product manager and engineering teams. This will involve creating user stories, defining user story acceptance criteria, and ensuring that these stories meet the definition of done. Success is measured by impact to a product's profitability and customer retention and the ability to help lead a balanced and predictable engineering team. The role will work closely with peers to articulate priority and manage delivery trade-offs. You will own, prioritize, and groom the product backlog, consulting with product managers, prospects, customers, and other stakeholders. The Sr. Product Owner will collaborate and communicate daily with the software engineering and user experience (UX) teams to oversee and approve product designs, enhancements, and quality.  Does this sound like you?  - Do you excel in bridging the gap between product vision and technical execution, with a keen focus on enhancing product profitability and customer retention?  - Are you skilled at driving cross-functional collaboration, making strategic backlog priorities, and excelling in an agile environment with a strong customer focus?  - Are you adept at solving complex challenges, leading with adaptability?    Why SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day-to-Day  - Partner with product manager(s) to gain a deep understanding of the market and the customers you are serving to convey that vision to engineering and other stakeholders  - Spend time directly with customers to advocate for customer needs and represent the voice of the customer (VOC) with the engineering team  - Leverage that market understanding to better inform day-to-day priorities, and tradeoffs of features and timing  - Create detailed product requirements to articulate internal and external customer needs to engineering, consulting with product management, prospects, customers, and other stakeholders  - Respond to questions from developers and clarify requirements related to voice of customer (VOC) and business requirements  - Contribute to defining and advancing role best practices  - Participate in scrum ceremonies including stand-ups, sprint planning, retrospectives, demos, grooming and release planning  - Iterate on product designs with UX and engineering  - Write acceptance criteria as part of user story creation  - Ability to flex across multiple product lines, representing the needs of multiple user persona  - Mentor team and provide informal leadership     Minimum Requirements    - 5 years’ related experience with a Bachelor’s degree; or 3 years and a Master’s degree  - Ability to influence without direct authority  - Prior experience working in an agile development environment  - Engages with and effectively navigates through a wide spectrum of complex issues, demonstrating adaptability and problem-solving skills across varied scenario    Nice to haves    - Certified Scrum Product Owner (CSPO) certification or equivalent certification  - Networks with senior internal and external personnel in own area of expertise  - Experience with Scaled Agile Framework (SAFe)    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.      ** EOE including disability / veteran **   

SPS Commerce is growing- We are adding a Presentation Design Specialist to our Marketing Operations team. As a Presentation Design Specialist, you will be responsible for designing, creating and visualizing PowerPoint slides based on presentation goals and brand standards incorporating content provided by internal and external teams. This is a perfect opportunity for those who thrive in a collaborative, dynamic, fast paced team environment where you will get to visualize content to both tell a story and represent a brand.   This is a hybrid role based out of our MN office.   Does this sound like you?   - Teamwork and collaboration. You excel at developing and fostering relationships, jumping in as needed and exhibiting flexibility - You exhibit design expertise- you seek to understand design outcomes and can develop and implement design solutions focused on the customer experience - Fast paced work environments are where you thrive. You are highly organized and comfortable working on several fast-moving projects simultaneously - You pride yourself on your communication skills and ability to set expectations with teammates and customers   Why work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   The Presentation Design Specialist ensures the customer experience aligns with company branding, team methodology, and industry design best practices. As a Presentation Design Specialist, you will develop data visualizations, charts, infographics and other illustrations to support key messaging. Optimize video and image content to ensure crisp imagery and create compelling PowerPoint presentations.     - Provide packaged production files for review by subject matter experts  - Utilize established pattern library and branding requirements for foundational elements in all designs  - Ensure designs provide a consistent experience and feel to customers  - Consult with subject matter experts, suggest experience collateral, and provide guidance  - Identify all needed design collateral for assigned projects  - Create storyboards/ new designs with fellow designers and subject matter experts where needed    Education and Experience   - College degree or equivalent education and experience - Minimum 2 years of presentation design, graphic design and/or related experience - Expert in Microsoft PowerPoint - Expert in Adobe Creative Suite (Print / Video)  - Experience working in teams and completing tasks in a highly collaborative setting - Experience in a variety of media, including print, digital and video - Experience with Articulate Storyline highly preferred  - Experience in video editing, motion graphics, compositing, audio mixing, or editing highly preferred     EOE including disability / veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.     #LI-HYBRID

Associate Customer Support Analyst ** Hiring NOW for July 2024! **    The Associate Customer Support Analyst engages with customers to educate and solve problems via multiple support channels including phone, email, and chat. This role is responsible for providing great customer service though root cause analysis and issue resolution while building their skill set and SPS Commerce acumen.   Essential Responsibilities / Duties · Facilitate problem identification and research, and drives resolution, advocating for customer success · Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services · Assess nature of customer needs and work to resolve issues ranging from basic to moderate complexity · Refer and escalate to appropriate internal teams as necessary · Log and track customer interactions using the designated customer resource manager (CRM) · Demonstrate agility by acting as a flex resource as necessary across multiple contact channels · Adhere to provided schedules to ensure availability for customer needs and adapts to changes when needed   Minimum Requirements · Bachelor’s degree or equivalent combination of education and experience · Strong verbal and written communication skills · Ability to understand and work effectively with technical processes and data · Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment · Excellent customer interaction skills and demonstrated ability to work effectively in a team environment · Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) · Proven organizational skills with ability to effectively manage multiple projects · Ability to work off-peak hours which includes some evening and weekend shift work   Preferred Experience · Prior customer support experience or technical/help desk experience preferred     **EOE including disability/ veteran**

SPS Commerce is growing- We are looking for a Solution Strategist to join our Community Retail Mid-Market team. In this role, you will serve as the design lead and technical contact for critical integration solutions for customers. The Solution Strategist is responsible for analyzing the system capability and SPS platform capabilities, with the primary goal of creating reusable integration solutions for customers.   This is the perfect role for those who are looking for a technically focused position where you get to interact with customers, build and lead design solutions while leading retailer implementations.   This is a hybrid role based out of our MN office.   Does this sound like you?   - Teamwork and collaboration. You excel at building relationships and coming to the table with out-of-the box solutions- you are always looking for ways to succeed together - Initiative empowers you. You successfully analyze complex problems and situations and develop solutions. - You are naturally curious, ask questions and seek to understand. - You are customer focused, adept at listening to your customers and suggesting solutions based on their needs.     Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   As a Solution Strategist at SPS you will work with a delivery team to guide our customers through the implementation process. You will elicit customer requirements, while advising on best practices, resulting in transactional data mapping designs and trading partner specifications. You’ll provide advice on SPS system capabilities in conjunction with your account team driving SPS and industry best practices to set the customer up for implementation success today and scalable for long term solutions.   - Design and manage solution development projects through a combination of system analysis, specification and interpretation, EDI strategies and execution of service - Partner with stakeholders on the design, testing, implementation, and evaluation of business process changes - Define and document data transformation and validations within a data mapping design for each transaction - Outlining project requirements in an EDI specification for the retailer’s trading partners - Assist in defining test plans to successfully implement and deploy the retailer’s solution - Support changes and/or enhancements to existing programs reviewing requirements to identify solutions as well as potential risks and impacts to existing trading partner integrations - Answer questions from developers and clarify requirements related to voice of customer (VOC) and business requirements - Complete project activities on time, and proactively identify and communicate issues that may jeopardize milestones or project budget to the client and escalate to the Product Manager when necessary - Serve as the primary technical (EDI) contact for customer accounts, including facilitating all necessary communication internally and with external stakeholders   Education and Experience   - Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree and 3 years of related experience; or equivalent education and work experience - Strong communication, change management, problem solving, and organizational skills - Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries - Exposure to project-based work experience in IT, Project Management, Customer Service, or a related field   Preferred Skills   - Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries   - Experience working with EDI documents in ANSI x12/EDIFACT file formats   - Experience working with ERP, Warehouse Management and/or Transportation systems such as NetSuite, SAP, Oracle, JDE, etc.   - Experience working with XML, CSV and other application file formats   - Systems consulting or systems implementation/migration experience    - Experience performing data analysis and/or data migration between systems   - Familiarity with text editing and data transformation tools       EOE including disability / veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   #LI-HYBRID 

The Associate Security Analyst II will maintain the confidentiality, integrity and availability of sensitive Company information. The position may also be assigned responsibilities within a diverse set of security subject areas, such as: HIPAA and/or Sarbanes-Oxley (SOX) compliance, SOC2 and SOC1, ISO 27001, risk management including risk methodology and third-party vendor assessments, business resiliency preparedness, PII data protection, privacy, security awareness, and identity and access management. The Associate Security Analyst II will frequently collaborate with others, work independently with limited direction, or in large groups, and communicate facts and results to peers, leaders, and management. This role will leverage knowledge of security standards, processes, procedures and solutions and support security functions.     Does this sound like you? - You have a process improvement mindset and take pleasure in seeing how your contribution impacts the goals of the organization. - You are a self-starter who proactively identifies risks and have the tenacity to see remediation through completion. - You like working in a fast-paced and technology adept environment on a team that values positivity and collaboration. - You are a life long learner who enjoys rolling up their sleeves and solving problems.   Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   - Collaborate with stakeholders across the organization to understand processes, procedures, applications, and technologies - Identify opportunities for alignment and continuous improvement in support of company and security objectives - Work directly with internal and external stakeholders to effectively communicate information on SPS security controls - Contribute to application and technology compliance with corporate and regulatory policies/standards & industry best practices - Leverage security standards, processes, procedures and solutions to build and mature security controls - Participate in project work; perform security specific project tasks; lead work streams - Coordinate the activities of others within nature and scope of IT Security   What experience and skills do you need? - Bachelor’s degree in related business or technical area, or an equivalency of education and work experience - Strong communication and time management skills, ability to learn quickly - Experience identifying problems and resolving them - Familiarity and use of assessment tools, risk management tools and methods   Nice to haves? - Prior participation in or responsibility for audits and assessments - Experience with some common security frameworks such as ISO 27001, SOC 1 & 2, NIST CSF, CIS, HITRUST, NIST 800-53/171, CMMC, PCI, etc. - Experience working with vendors, auditors, assessors, 3rd party partners, affiliate and subsidiary organizations - Experience working with technology and software; strong business acumen - Network, system or application design, implementation or support - System administration with experience across multiple platforms and applications   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  

** Please note this is a hybrid role based out of our office in downtown Minneapolis, MN**      We are seeking a seasoned professional to serve as the Director, Accounting Operations Shared Services. In this role, you will be responsible for developing and overseeing the strategic direction and day-to-day operations of our accounting operations shared services function. This is a new senior leadership role in the organization responsible for leading the customer billing and global payment operations areas. The new Accounting Operations Shared Services combines many aspects of our customer billing and vendor payment areas, including, but not limited to, customer billing, cash receipt/application, vendor payment and expense reimbursements. This leader will be instrumental to leading a team of professionals in achieving consistent global practices and maximizing the use of processes and systems to achieve a high-level of operating performance, compliance and accuracy in each of these areas. This leader will proactively partner closely with cross-functional stakeholders, including finance, sales, operations, legal, and IT teams, to ensure alignment of accounting shared services activities with business objectives and priorities. A successful candidate will have an ability to work in a fast-paced environment and thoroughly understand the business and operating model in order to lead these areas effectively. We are a high growth organization with growth coming organically and through business development activities both domestically and across the globe. This is an excellent opportunity for someone to join a company on a significant growth journey, where you will be an agent for change and expansion of the Company’s capabilities in billings and payments.      Why SPS?    - SPS currently runs the largest and most relied upon Retail Network with thousands of  trading partners using our technology every day to perform critical business processes.  You can be part of the journey to open that network up to software partners across the globe by unlocking our capabilities through APIs.  - We are a technology centric organization – we expect our leaders and our technologists to be informed on emerging technology trends and product capabilities.  - We invest in our teams – whether it be conferences or leaderships development, we believe in providing the foundation for your growth.      Day to Day   - Provide superior leadership to the enterprise-wide customer billing and vendor payment processes, including customer billing, accounts receivable, accounts payable and expense reimbursement teams. - Provide visionary leadership to the accounting shared services team, fostering a culture of collaboration, innovation, and continuous improvement. - Develop and implement strategic plans, objectives, and initiatives for the accounting shared services function aligned with the company's overall financial and operating objectives. - Establish performance metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of accounting operations shared services operations. - Ensure compliance with accounting standards, regulations, and internal controls, and drive process improvements to enhance efficiency and accuracy. - Ensure compliance with vendor contracts, purchase orders, and payment terms, and establish and maintain strong internal controls to mitigate risk and prevent fraud. - Stay abreast of regulatory changes and industry best practices related to accounts payable, and implement necessary changes to ensure compliance and optimize processes. - Implement technologies and automation solutions to optimize invoice processing and payment disbursement, enhance efficiency, and reduce costs. - Oversee customer invoicing processes, ensuring accuracy, timeliness, and compliance with contract terms and regulatory requirements. - Monitor accounts receivable aging reports, analyze trends, and implement strategies to reduce DSO (Days Sales Outstanding) and improve cash flow. - Implement controls and procedures to mitigate billing errors, minimize disputes, and optimize cash flow. - Enhance the financial performance of the Company by analyzing and interpreting financial data and reporting to senior management - Build and maintain strong relationships with internal stakeholders, including senior leadership across finance, sales, operations, and legal. - Build and maintain strong relationships with external stakeholders, including auditors, regulatory bodies, vendors, customers, and service providers. - Serve as a subject matter expert on accounting shared services matters, providing guidance and support to stakeholders as needed in order to develop a positive and collaborative relationship. - Develop future financial and controllership leaders through talent development, training and mentoring of individuals.   Required Skills   - Bachelor’s degree in accounting, finance or related field. - Minimum 12 years of relevant experience with at least 5 years management experience. - Proven track record of innovation and continuous improvement. Project management and/or experience leveraging technology to drive process improvements and efficiencies. - Demonstrated, strong leadership experience (formal or informal). Ability to develop and motivate teams and provide strategic direction for them. - Understanding of revenue recognition requirements and ability to apply them effectively in their areas to support a high level of compliance while maximizing contracts. - Excellent organizational, critical thinking and problem-solving skills and strong attention to detail - Strong oral and written communication skills with a highly collaborative communication style and practice - Passionate about meeting the needs and expectations of a customer - Bias for continuous improvement with demonstrated experience and successes in change management - Astute at making financially sound decisions - Experience managing third-party vendors - Strong interpersonal skills with demonstrated ability to build cross-functional relationships - Proven competence with Microsoft Office (Word, Excel, PowerPoint, and Outlook) - Experience using large Enterprise Resource Planning (ERP) and other related and necessary systems to support these functions.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    ** EOE including disability / veteran **

SPS Commerce is hiring an Associate Space and Support Analyst to join our team! As an Associate Space and Support Analyst, you will play a key role in the Customer Success department to help support our growing customer base with a focus on customer satisfaction. This role includes aiding in planogram builds with a focus in development, a proficiency in gathering performance data to support strategy direction, and the capability to construct a merchandising presentation story. Candidates will be called upon to support any number of initiatives & projects, balanced against the priorities of the business, and the position requirements of their dedicated role.     This position is located in Brampton, Ontario. Internal candidates may be located in Minneapolis, MN. Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS to the companies you support - You are highly collaborative and a great communicator - You are skilled at listening to your customers and suggesting solutions based on their business needs - You can creatively solve issues and bring forth new ideas - You are highly organized and comfortable working on fast moving projects - You are able to use technology effectively and productively; continually updating skills and knowledge; addressing problems as they arise or seeking help as appropriate.  Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   Space Management Responsibilities: - Creating Planograms based on strategy and data analysis - Follow Planogram process and communicate to all parties using weekly recap template - Maintain good working relationships with all customers and internal team members - Ensure quality on all assigned tasks and projects - Use automation tools to efficiently complete projects (where possible) - Scan Planograms at Lab or Customer Sites - Capture Images/Dimensions - Learn reporting solutions and apply to projects - Identify process improvements or IT opportunities and present them to Team Lead - Provide insightful and in-depth analysis Support Responsibilities: - Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Analytics Products and POS Reporting - Facilitates problem recognition, re earch, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary - Logs and tracks customer interactions using a problem management database - Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation   Required Skills/Experience - Bachelor's Degree OR Associate Degree in CS +2 years relevant experience - Quick learner and Driven individual - Retail merchandising background an asset - Strong time management and organizational skills - Excellent verbal and written communication skills - Demonstrate basic MS Office (Excel) knowledge / Internet - Comfortable presenting or being in front of client   Preferred Experience - Experience at a retailer (i.e. Loblaw, Sobeys, Best Buy) in any role is a positive - Customer Services experience bonus (customer facing, phone support etc.)                       *EOE including disability/ veteran*

We are seeking a highly motivated and experienced individual to join our team as the Director of Customer Success Operations In this role, you will lead a team of dedicated professionals focused on expediting the payment process and enhancing customer satisfaction through Billing Support.  You are responsible for setting the strategic vision, process improvements and ensuring operational efficiency.     Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through occasional in person collaboration (3 times a week).     Does this sound like you?      - You excel in people development and creating a positive culture.  You have a material depth of experience in team building, leading others, and forging new paths.   - You have been a guide and mentor through large changes, and you always start from a place of empathy during change management.   - You are no stranger to bringing new ideas to the table.  You are well known for your critical thinking skills and your ability to see big picture, while catching all the details that make it work.      Why SPS?       We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.      At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.      The Day-to-Day      This role will lead a team of customer centric focused payment recovery professionals.  For the near term, this will include leading the team through a significant organizational change, evaluate and assess existing practices and seek out and implement process improvement ideas.  This will include building on an existing base of team performance metrics to help push the evolution of this department.  This is a position of relative high visibility with senior leadership across the organization.      - Inspire and motivate leaders to excel in their roles through empowerment, guidance, and strategic direction  - Lead teams by setting a vision, purpose and individual expectations and select, orient, train, coach, develop and inspire individuals to achieve established Bad Debt Expense goals  - Ensure a customer-centric focus, education, and behaviors are prioritized within the team. Embed this value into work processes, skills, practices, and culture. Measure quality and drive accountability to deliver exceptional customer experiences  - Act as a strategic thought partner/leader on issues and/or changes related to billing questions and payments to ensure that business partners are aware of impacts and risks to the receivable process for the changes being made  - Cultivate and maintain effective working relationships with department leaders and business partners, including Sales, Customer Success, and Technology, to create open channels of communication and partnership on customer escalations  - Lead forecasting and reporting of accounts receivable (e.g., bad debt expense, non-pay cancels, customer backlog)  - Drive process improvements and regularly communicate these improvements, potential risks, and impacts to senior management. Emphasize potential risk areas in our receivable processes and propose mitigation strategies  - Manage team initiatives related to internal controls, process improvements, while driving for efficiencies in processes, reporting opportunities, and data analysis related to receivables  - Serve as the customer escalation and resolution point for issues, disputes, and past due accounts; remove roadblocks for team to achieve results; approve negotiated payment schedules  - Take ownership and set strategy for partnerships with third-party collection agencies to ensure productive and mutually beneficial working relationships  - Use data to inform all aspects of our decision making, operating processes, and strategic direction     Minimum Requirements      - Bachelor’s degree (Business, Accounting, or Finance preferred), or combination of equivalent education and experience  - 12+ years of relevant experience (billing support, collections, customer service or related), with at least 5+ years in a formal people management role and leading leaders  - Ability to set a clear strategic direction aligned with the company's goals and objectives  - Strategic thinker with the ability to analyze complex problems and develop innovative solutions  - Proven ability to identify metrics and trends to drive efficiencies in processes  - Exceptional organizational skills and attention to detail with the ability to manage multiple concurrent responsibilities  - Excellent communication, leadership, and collaborative skills to work effectively with teams throughout the organization as well as external service providers  - Demonstrated track record of delivering results and achieving financial targets  - Demonstrated ability to analyze issues, determine and implement appropriate solutions, and resolve problems  - Sound judgment and decision-making abilities to navigate complex financial scenarios and drive business outcomes     Nice to haves   - Experience setting and shifting priorities with self and within team of direct reports in an environment of high growth and continual change      SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **     

As a Corporate Attorney for SPS Commerce, you would be responsible for owning the preparation, review, and negotiation of customer/sales contracts with our sales department, vendor contracts, and other company agreements, and will drive process improvement to achieve greater efficiencies in contract management. You would also be responsible for the Company’s privacy compliance program and will partner with the technology and security teams to support the Company’s cybersecurity program and related technology initiatives. In addition, you would partner with the General Counsel and other leadership to oversee risk management and integrate risk management into the business.     In this role you would frequently interact with customers, vendors, and all internal departments, and will provide legal guidance within the organization on a variety of legal, risk and compliance-related topics. The ideal candidate will have the ability and desire to work directly with customers and internal team members in a busy, fast-paced environment and handle a high level of responsibility in closely collaborative relationships.   Does this sound like you? - You are a strategic thought partner and trusted advisor for sales in negotiating and executing contracts. - You enjoy partnering with technology on security, privacy and data initiatives. - Working for a small legal team in a quickly growing organization excites you. - You are comfortable advising internal leaders on risk. Why SPS?   - We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. - At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day - Partner with the sales department to on customer contract review and negotiation, working proactively to drive resolution of customer contracts in a timely and professional manner. Engage in negotiations with customers on contract terms and conditions. - Review vendor contracts and partner with the Corporate Paralegal to enhance the vendor contract management process. - Update, as necessary, all standard contracts and forms (e.g. customer contract templates and forms; vendor contract templates and forms), ensuring proper version control and distribution to the teams as appropriate, including rollout and training on updated forms and templates. - Advise on domestic and international privacy laws and regulations, including state specific privacy regulations, GDPR and other international privacy laws. - Manage the SPS privacy compliance program, including education and training on compliance with the Company’s privacy program. - Act as lead attorney supporting the technology and security teams on the Company’s cybersecurity program and other technology initiatives, including those relating to the Company’s management and use of data. - Support the General Counsel and other senior leadership on the Company’s risk management processes and policies and the integration of such processes and policies throughout the business. - Proactively partner with a wide variety of business leaders to drive company projects and initiatives.   Minimum Requirements - J.D. and active Minnesota license to practice law required, with 5+ years of in-house and/or law firm experience, with at least 2+ years of in-house experience. - Strong knowledge of contract law and privacy laws across multiple jurisdictions. - Excellent organizational skills and attention to detail with ability to manage competing priorities and demands with minimal supervision. - Ability to communicate and negotiate effectively verbally and in writing - Prior customer service and/or project management experience - Demonstrated knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

SPS Commerce has an immediate opening for a Sales Training Analyst.  This training role will play a pivotal role in identifying opportunity skills for the Sales Team and determining appropriate and innovative learning solutions to address essential knowledge and skills.   You will be onsite 2-3 days per week in our office in downtown Minneapolis. You will be able to work remote on those days when an in-office presence isn’t necessary.   Does this sound like you? - You are committed to collaboration within a team environment, fostering professionalism, integrity, passion, and accountability. - You are highly organized and outcome-driven, consistently meeting project milestones and deadlines while managing concurrent projects and multiple priorities. - You possess a natural ability to interpret data, allowing for continuous improvement of training programs and strategies. - You display a sense of urgency and personal accountability, with a hands-on approach to managing different sets of data. Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   You will be responsible for analyzing data to help inform the production of high-quality training curriculum and aligning the curriculum to learning development designed to have direct impact on sales performance and productivity. - Extract and transform data from various business systems, ensuring data is optimized and ready for analysis. - Experience with understanding and leveraging 3rd party systems such as GONG. - Collaborate with other sales operations roles to incorporate decisions with tools to enable optimization within tools and systems. - Develop a scalable vision of how to optimize tools through data analysis. - Analyze evaluation data to enhance current training programs. - Learn and understand the SPS Sales Model - Commitment to a collaborative environment with professionalism, integrity, passion, and accountability - Begin to Understand and utilize A.D.D.I.E Training Method What experience and skills do you need? - Bachelor’s degree AND 2 years of related experience OR 5 years of relevant experience without a degree. - Demonstrated experience managing medium to large projects directly and through others. - Excellent written and verbal skills/ability to communicate well across diverse teams. - Highly organized and outcome-driven with the ability to meet project milestones and deadlines while working on concurrent projects and juggling multiple priorities. - Background leveraging business systems such a Salesforce, GONG, Power BI, Snowflake. What experience is preferred? - Consistent record of building positive relationships across a diverse range of partners and working across boundaries to deliver results. - Ability to quickly learn on the job through exploration in systems and through analysis. - Keen sense of urgency and personal accountability, not afraid to get hands-on. - Experience with transforming data into various formats - Experience with the study information science - Experience managing different sets of data. - Office 365 Suite SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **