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Summer 2024 - Digital Marketing Internship    If you are a hands-on self-starter with an interest in how all marketing tactics work together ­­–we want to hear from you!  SPS Commerce is seeking a Marketing intern for our marketing team to work with us from June to August, with potential to stay on through the 2024/2025 School Year. You will play a central role in creating new campaigns, improving the existing pages for our marketing website and completing support/analysis tasks.   Does this sound like you? - You’re creative; you enjoy understanding the audience you’re reaching and creating content based off research that has a creative flare. - You love to learn new things – you’ll have an army of marketing troops supporting you as you develop new skillsets in our fast-paced, high-growth environment.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day-to-Day Be involved in all stages of the marketing campaign cycle, from planning to implementation to analysis. You will work with a variety of team members to understand the goal of each campaign, the assets needed and execution. - Develop web to lead forms - Activate microsites - Complete SEO research - Utilize reporting tools for analysis - Monitor SPS Social Media channels - Collaborate with SPS Commerce internal teams. - Complete additional support functions to support the marketing org   What skills and experience do I need? - Working towards a degree in web development, design or marketing - 0-2 years of relevant work experience - Proven ability to communicate ideas through visual presentation - Experience in CSS and HTML - Comfortable with Excel Spreadsheets - Commitment to web standards and user experience best practices - Experience with Wordpress or other PHP-based CMS preferred - Familiarity with Javascript/ jQuery a plus but not required   SPS Commerce internships are a part of our award winning Intern Program!  Schedule is typically 32 hours a week during the summer and another 10-15 hours during the school year.  During this paid internship you will be working hands on as a part of the Digital Marketing team, be assigned an industry mentor as well as a program manager.  Our program offers personal and professional development opportunites, along with activities and events to network with all the interns in the program, this is an amazing opportunity you don't want to miss!     SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran   

The Consultant I - EDI Testing (Testing & Certification) works to Get After It within a team of professionals responsible for developing standardized solutions for our customers. They will research, isolate, diagnose, resolve and follow-up on problems for customer change events.  When necessary, they will also manage escalated events as appropriate.    Why SPS?   We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 93rd consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.   Day-to-Day   EDI Testing (Testing & Certification) is a unique team within implementation that makes a large impact on suppliers who need to test and certify doing EDI with SPS Commerce. Remaining customer focused, this team gets great exposure by working with many other areas of the business to Succeed Together - sales, customer success managers, and technology teams to name a few.  - Install, upgrade, test, and configure systems as part of completing implementation project. - Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Keep customer and other stakeholders informed of project progress. - Perform post-sale initial technical implementation of technology products. - Conduct tasks and assignments as directed. - Work under moderate supervision with some latitude for independent judgment. - Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved.  What experience and skills do I need? - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills Preferred Experience - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules to produce desired results - A balanced mix of skills: driver and facilitator, tactical leader and doer *EOE including disability/ veteran*

SPS Commerce is looking for a Business Systems Administrator / Salesforce Administrator to join our Customer Experience Solutions team. You'll work with your team and others to identify areas that help drive efficiencies within Salesforce for our Customer Success department.   Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility.  Our team is currently in the office two days per week.   Does this sound like you? - You are extremely collaborative, love to learn, and want to grow together. - You are excited about Salesforce enhancement, optimization, and modernization. - You excel at creative problem solving and thinking outside the box. Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   In this role, you’ll be responsible for supporting and maintaining enterprise-wide/business applications associated with the collection, retrieval, accessibility, and usage of data for internal department planning and activities for our users within our Customer Success organization. - You will work with business users to refine requirements for enhancements and translate the business needs into technical design for the implementation and extension of the application system. - Common activities include dimension & hierarchy management, user authentication & authorization, data import & archival, job scheduling, and ad hoc troubleshooting. - Oversee data management related to the application, opportunities, dashboards and reporting, and mass imports and exports of data using the API or various import tools. - Create reports and dashboards for business teams; fulfill miscellaneous reporting requests. - Manage daily support requests while meeting SLA requirements. - Manage 3rd party applications that integrate with salesforce.com platform. - Design, develop and maintain system solutions involving complex workflows rules, validation rules and custom workflows, etc. What experience and skills do you need? - Bachelor’s degree in business, management information systems, computer science, or related discipline AND 2 years of relevant work experience OR 5 years of experience without a degree. - Relevant work experience is defined as 2+ years of experience in the key areas of Salesforce administration/analysis with a strong understanding of the application’s best practices and functionality. - Clear, concise, and confident communicator (verbal, non-verbal, written) - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward. - Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) What experience is preferred? - Certified Salesforce Administrator preferred. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **  

SPS Commerce is a leading supply chain management company that provides state of the art cloud-based solutions. Our company is growing, and so is our team! We are currently looking for a Sales Project Manager who Gets After It, has a Thirst for Growth and wants to Succeed Together to join our Sales Planning and Analysis team.   The Sales Project Manager is responsible for the execution of key sales initiatives across the sales organization. This role will work closely with sales leadership to plan, develop and execute highly complex projects and initiatives as well as partner with the executive leadership team on large initiatives, spanning multiple departments which impact the entire organization. Does this sound like you? - Proven experience working across teams providing insights to leadership and additional stakeholders within the organization.  - Well versed in analytics and how it will help "tell the story" and support our customers and their business problems. - You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all. - Speed matters.  You demonstrate a sense of urgency and commitment to get things done – and getting things done right.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Day to Day - Coordinate the planning, development and execution of large and high-profile programs, projects and initiatives in the sales organization. - Establish credibility and build relationships within the sales organization, as well as other departments across the organization, to align the work of the employees to the specific goals of the projects or initiatives. - Develop, nurture and grow relationships with colleagues across the sales organization with Manager, Directors and VPs on sales strategy, projects, programs, and/or initiatives. - Plan, create and document the goals and objectives of the project and build a project charter, project plan, and status report to ensure accountability is established to achieve the intended outcome. - Identify problem areas and recommend solutions as appropriate using innovative ideas that will be implemented over time across the entire sales organization. - Develop and implement processes to monitor and track the performance and productivity of the various projects that roll into the overarching, broader sales operating plan. Required Experience/ Skills - Bachelor's degree or equivalent related experience. - Four years of relevant leadership, project and program management experience working on multiple highly complex initiatives simultaneously. - Strong leadership and motivational skills. - Excellent organizational skills, strategic planning, and execution skills. - Excellent public speaking skills and written communication skills. - Proven ability to work with and through the organization to achieve department objectives. - Competent to combine analytical and strategic thinking with the ability to execute collaboratively within a matrixed organization. - During ideation, capable of developing a strategic perspective based on a thorough understanding of the organization. - During planning, take the lead to translate the strategic thinking into an execution plan accounting for uncertainties, external timelines, interdependencies, and project-level priorities. - During execution, drive key workstreams to successful implementation by working closely and collaboratively with a broad set of internal, and potentially external, stakeholders. Preferred Experience: - Experience with Salesforce - Advanced Microsoft Excel skills - Power BI experience SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. *EOE including disability/ veteran*

The Senior Product Owner will play a critical role in translating the product strategy into actionable tasks and feature in collaboration with the product manager and engineering teams. This will involve creating user stories, defining user story acceptance criteria, and ensuring that these stories meet the definition of done. Success is measured by impact to a product's profitability and customer retention and the ability to help lead a balanced and predictable engineering team. The role will work closely with peers to articulate priority and manage delivery trade-offs. You will own, prioritize, and groom the product backlog, consulting with product managers, prospects, customers, and other stakeholders. The Sr. Product Owner will collaborate and communicate daily with the software engineering and user experience (UX) teams to oversee and approve product designs, enhancements, and quality.  Does this sound like you?  - Do you excel in bridging the gap between product vision and technical execution, with a keen focus on enhancing product profitability and customer retention?  - Are you skilled at driving cross-functional collaboration, making strategic backlog priorities, and excelling in an agile environment with a strong customer focus?  - Are you adept at solving complex challenges, leading with adaptability?    Why SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day-to-Day  - Partner with product manager(s) to gain a deep understanding of the market and the customers you are serving to convey that vision to engineering and other stakeholders  - Spend time directly with customers to advocate for customer needs and represent the voice of the customer (VOC) with the engineering team  - Leverage that market understanding to better inform day-to-day priorities, and tradeoffs of features and timing  - Create detailed product requirements to articulate internal and external customer needs to engineering, consulting with product management, prospects, customers, and other stakeholders  - Respond to questions from developers and clarify requirements related to voice of customer (VOC) and business requirements  - Contribute to defining and advancing role best practices  - Participate in scrum ceremonies including stand-ups, sprint planning, retrospectives, demos, grooming and release planning  - Iterate on product designs with UX and engineering  - Write acceptance criteria as part of user story creation  - Ability to flex across multiple product lines, representing the needs of multiple user persona  - Mentor team and provide informal leadership     Minimum Requirements    - 5 years’ related experience with a Bachelor’s degree; or 3 years and a Master’s degree  - Ability to influence without direct authority  - Prior experience working in an agile development environment  - Engages with and effectively navigates through a wide spectrum of complex issues, demonstrating adaptability and problem-solving skills across varied scenario    Nice to haves    - Certified Scrum Product Owner (CSPO) certification or equivalent certification  - Networks with senior internal and external personnel in own area of expertise  - Experience with Scaled Agile Framework (SAFe)    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.      ** EOE including disability / veteran **   

SPS Commerce is growing! We have several Project Manager openings on our NetSuite team to continue to expand our services and are looking for new team members who are Obsessed with Customers and have a Results Matter mindset to join our Implementation Team! The Project Manager is a member of the Integrated Implementation team and leads team members to implement SPS Commerce services and products for clients. Responsibilities include monitoring team workflow including multiple functional areas to ensure project delivery and quality standards are met. They are a point of contact for the team and demonstrate comprehensive understanding of projects/products offered.   This role will either be hybrid from one of our corporate offices or fully remote based on the candidate’s geographical location.   Does this sound like you? - You are known for your communication skills and ability to lead projects and deliverables internally and externally - You can lead business critical conversations with clients, while maintaining the relationship and earning their trust - You have experience with managing software implementations from the moment the contract is signed until they are fully deployed Why work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   You will own a portfolio of projects, driving them from contract signature to project closure.  You will work with and influence upstream/downstream partners (within and outside Implementations) to ensure successful broader service delivery. You’ll provide leadership to the project team and for the efficiency and effectiveness of projects for a given service delivery area.  The day-to-day will include regular collaboration with multiple teams across SPS. - Drive day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support. - Create and maintain project work timelines, track customer scope requirements, resource allocation and translate customer requests into project deliverables. - Oversee delivery aspects of the implementation project to ensure deliverables are completed on time while managing project risks challenges and escalations - Lead and motivate a team of consulting engineers, providing direction and support throughout the project lifecycle - Define and communicate expectations for productivity and quality measurements by maintaining consistent processes across the team and organization - Serve as the primary point of contact for clients, managing expectations and ensuring satisfaction with project deliverables - Communicate project status, updates and risks to project stakeholders in a clear and concise manner - Complete post-project analysis and drive positive project outcomes, team results and effective change management - Own a portfolio of projects while working with limited supervision. What experience is required?   Project Manager: - Bachelor’s Degree or equivalent experience - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment Sr. Project Manager: - Bachelor’s degree or equivalent experience - 5+ years project management experience - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Strong problem solving and analytic ability - Quality-focused; detail-oriented; ability to prioritize and multi-task; proven ability to drive multiple projects - Excellent organizational skills and written/oral communication skills - Excellent leadership, communication and interpersonal skills with the ability to build rapport and influence stakeholders at all levels - Experience developing processes and managing projects in a technology based service organization desired - Demonstrated ability to lead teams and achieve goals without direct authority over personnel What experience is preferred? - PMP or other relevant project management certifications are highly desirable - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation. - Experience developing processes and managing projects in a technology-based service organization desired. - Demonstrated ability to lead and influence teams and achieve goals without direct authority over personnel. - Supply Chain Experiences - EDI or ERP experience or Order to Cash process for suppliers - NetSuite - nice to have SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**  

Associate Customer Support Analyst ** Hiring NOW for July 2024! **    The Associate Customer Support Analyst engages with customers to educate and solve problems via multiple support channels including phone, email, and chat. This role is responsible for providing great customer service though root cause analysis and issue resolution while building their skill set and SPS Commerce acumen.   Essential Responsibilities / Duties · Facilitate problem identification and research, and drives resolution, advocating for customer success · Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services · Assess nature of customer needs and work to resolve issues ranging from basic to moderate complexity · Refer and escalate to appropriate internal teams as necessary · Log and track customer interactions using the designated customer resource manager (CRM) · Demonstrate agility by acting as a flex resource as necessary across multiple contact channels · Adhere to provided schedules to ensure availability for customer needs and adapts to changes when needed   Minimum Requirements · Bachelor’s degree or equivalent combination of education and experience · Strong verbal and written communication skills · Ability to understand and work effectively with technical processes and data · Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment · Excellent customer interaction skills and demonstrated ability to work effectively in a team environment · Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) · Proven organizational skills with ability to effectively manage multiple projects · Ability to work off-peak hours which includes some evening and weekend shift work   Preferred Experience · Prior customer support experience or technical/help desk experience preferred     **EOE including disability/ veteran**

SPS Commerce is growing- We are looking for a Solution Strategist to join our Community Retail Mid-Market team. In this role, you will serve as the design lead and technical contact for critical integration solutions for customers. The Solution Strategist is responsible for analyzing the system capability and SPS platform capabilities, with the primary goal of creating reusable integration solutions for customers.   This is the perfect role for those who are looking for a technically focused position where you get to interact with customers, build and lead design solutions while leading retailer implementations.   This is a hybrid role based out of our MN office.   Does this sound like you?   - Teamwork and collaboration. You excel at building relationships and coming to the table with out-of-the box solutions- you are always looking for ways to succeed together - Initiative empowers you. You successfully analyze complex problems and situations and develop solutions. - You are naturally curious, ask questions and seek to understand. - You are customer focused, adept at listening to your customers and suggesting solutions based on their needs.     Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Careers don’t just grow here, they’re made here.   The Day-to-Day   As a Solution Strategist at SPS you will work with a delivery team to guide our customers through the implementation process. You will elicit customer requirements, while advising on best practices, resulting in transactional data mapping designs and trading partner specifications. You’ll provide advice on SPS system capabilities in conjunction with your account team driving SPS and industry best practices to set the customer up for implementation success today and scalable for long term solutions.   - Design and manage solution development projects through a combination of system analysis, specification and interpretation, EDI strategies and execution of service - Partner with stakeholders on the design, testing, implementation, and evaluation of business process changes - Define and document data transformation and validations within a data mapping design for each transaction - Outlining project requirements in an EDI specification for the retailer’s trading partners - Assist in defining test plans to successfully implement and deploy the retailer’s solution - Support changes and/or enhancements to existing programs reviewing requirements to identify solutions as well as potential risks and impacts to existing trading partner integrations - Answer questions from developers and clarify requirements related to voice of customer (VOC) and business requirements - Complete project activities on time, and proactively identify and communicate issues that may jeopardize milestones or project budget to the client and escalate to the Product Manager when necessary - Serve as the primary technical (EDI) contact for customer accounts, including facilitating all necessary communication internally and with external stakeholders   Education and Experience   - Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree and 3 years of related experience; or equivalent education and work experience - Strong communication, change management, problem solving, and organizational skills - Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries - Exposure to project-based work experience in IT, Project Management, Customer Service, or a related field   Preferred Skills   - Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries   - Experience working with EDI documents in ANSI x12/EDIFACT file formats   - Experience working with ERP, Warehouse Management and/or Transportation systems such as NetSuite, SAP, Oracle, JDE, etc.   - Experience working with XML, CSV and other application file formats   - Systems consulting or systems implementation/migration experience    - Experience performing data analysis and/or data migration between systems   - Familiarity with text editing and data transformation tools       EOE including disability / veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   #LI-HYBRID 

The Sr. Security Analyst serves as a member of the Security Governance, Risk, and Compliance team to maintain the confidentiality, integrity and availability of sensitive company information. Responsibilities include a diverse set of IT security subject areas such as: HIPAA and Sarbanes-Oxley (SOX) compliance, SOC2, ISO 27001k, risk management, incident response, business resiliency preparedness, PII data protection, and identity and access management. This role is expected to design and develop programs to improve security standards, processes, procedures and solutions and to transfer knowledge to other Security Team Member roles.    Does this sound like you? - You have a process improvement mindset and take pleasure in seeing how your contribution impacts the goals of the organization. - You are a self-starter who proactively identifies risks and have the tenacity to see remediation through completion. - You like working in a fast-paced and technology adept environment on a team that values positivity and collaboration. - You are a life long learner who enjoys rolling up their sleeves and solving problems.   Why join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? - Collaborate with others to understand processes, procedures, applications, and technologies - Drive application and technology compliance with corporate and regulatory policies/standards, and industry best practices - Design and develop programs to improve security standards, processes, procedures and solutions; transfer knowledge to other security team members - Participate in project work; perform security specific project tasks; lead large work streams - Facilitate external and customer security audits and assessments - Drives issues management and risk treatment processes - Lead and coordinate the activities of others within nature and scope of IT Security - Position Reports to the Sr. Manager of Security; has no Direct Reports   What experience and skills do you need? - Bachelor’s Degree plus at least 5 years of relevant experience; Master’s degree plus at least 2 years of relevant experience; or equivalent combination of education and experience - Experience with planning, researching and developing security policies, standards and procedures, DR best practices - Experience with some common security frameworks such as ISO 27001, SOC 1 & 2, NIST CSF, CIS, HITRUST, NIST 800-53/171, CMMC, PCI, etc. - Experience working with vendors, auditors, assessors, 3rd party partners, affiliate and subsidiary organizations - Prior participation or responsibility for audits and assessments   Nice to haves? - One or more industry certification - CISSP, CISM, CISA, GIAC, CCSP, - Executing cyber program maturity assessments or maturity enhancement initiatives - Retail experience; working with technology and software - Strong business acumen - network, system or application design, implementation or support - System administration with experience across multiple platforms and applications   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **

** Please note this is a hybrid role based out of our office in downtown Minneapolis, MN**      We are seeking a seasoned professional to serve as the Director, Accounting Operations Shared Services. In this role, you will be responsible for developing and overseeing the strategic direction and day-to-day operations of our accounting operations shared services function. This is a new senior leadership role in the organization responsible for leading the customer billing and global payment operations areas. The new Accounting Operations Shared Services combines many aspects of our customer billing and vendor payment areas, including, but not limited to, customer billing, cash receipt/application, vendor payment and expense reimbursements. This leader will be instrumental to leading a team of professionals in achieving consistent global practices and maximizing the use of processes and systems to achieve a high-level of operating performance, compliance and accuracy in each of these areas. This leader will proactively partner closely with cross-functional stakeholders, including finance, sales, operations, legal, and IT teams, to ensure alignment of accounting shared services activities with business objectives and priorities. A successful candidate will have an ability to work in a fast-paced environment and thoroughly understand the business and operating model in order to lead these areas effectively. We are a high growth organization with growth coming organically and through business development activities both domestically and across the globe. This is an excellent opportunity for someone to join a company on a significant growth journey, where you will be an agent for change and expansion of the Company’s capabilities in billings and payments.      Why SPS?    - SPS currently runs the largest and most relied upon Retail Network with thousands of  trading partners using our technology every day to perform critical business processes.  You can be part of the journey to open that network up to software partners across the globe by unlocking our capabilities through APIs.  - We are a technology centric organization – we expect our leaders and our technologists to be informed on emerging technology trends and product capabilities.  - We invest in our teams – whether it be conferences or leaderships development, we believe in providing the foundation for your growth.      Day to Day   - Provide superior leadership to the enterprise-wide customer billing and vendor payment processes, including customer billing, accounts receivable, accounts payable and expense reimbursement teams. - Provide visionary leadership to the accounting shared services team, fostering a culture of collaboration, innovation, and continuous improvement. - Develop and implement strategic plans, objectives, and initiatives for the accounting shared services function aligned with the company's overall financial and operating objectives. - Establish performance metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of accounting operations shared services operations. - Ensure compliance with accounting standards, regulations, and internal controls, and drive process improvements to enhance efficiency and accuracy. - Ensure compliance with vendor contracts, purchase orders, and payment terms, and establish and maintain strong internal controls to mitigate risk and prevent fraud. - Stay abreast of regulatory changes and industry best practices related to accounts payable, and implement necessary changes to ensure compliance and optimize processes. - Implement technologies and automation solutions to optimize invoice processing and payment disbursement, enhance efficiency, and reduce costs. - Oversee customer invoicing processes, ensuring accuracy, timeliness, and compliance with contract terms and regulatory requirements. - Monitor accounts receivable aging reports, analyze trends, and implement strategies to reduce DSO (Days Sales Outstanding) and improve cash flow. - Implement controls and procedures to mitigate billing errors, minimize disputes, and optimize cash flow. - Enhance the financial performance of the Company by analyzing and interpreting financial data and reporting to senior management - Build and maintain strong relationships with internal stakeholders, including senior leadership across finance, sales, operations, and legal. - Build and maintain strong relationships with external stakeholders, including auditors, regulatory bodies, vendors, customers, and service providers. - Serve as a subject matter expert on accounting shared services matters, providing guidance and support to stakeholders as needed in order to develop a positive and collaborative relationship. - Develop future financial and controllership leaders through talent development, training and mentoring of individuals.   Required Skills   - Bachelor’s degree in accounting, finance or related field. - Minimum 12 years of relevant experience with at least 5 years management experience. - Proven track record of innovation and continuous improvement. Project management and/or experience leveraging technology to drive process improvements and efficiencies. - Demonstrated, strong leadership experience (formal or informal). Ability to develop and motivate teams and provide strategic direction for them. - Understanding of revenue recognition requirements and ability to apply them effectively in their areas to support a high level of compliance while maximizing contracts. - Excellent organizational, critical thinking and problem-solving skills and strong attention to detail - Strong oral and written communication skills with a highly collaborative communication style and practice - Passionate about meeting the needs and expectations of a customer - Bias for continuous improvement with demonstrated experience and successes in change management - Astute at making financially sound decisions - Experience managing third-party vendors - Strong interpersonal skills with demonstrated ability to build cross-functional relationships - Proven competence with Microsoft Office (Word, Excel, PowerPoint, and Outlook) - Experience using large Enterprise Resource Planning (ERP) and other related and necessary systems to support these functions.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    ** EOE including disability / veteran **

SPS Commerce is looking for an Associate Trainer or a Trainer to join the growing Customer Success Training team! The team is looking for those that want to Know More to Be More and have a passion for being Obsessed with Customers!   Our Customer Success Trainers are champions of SPS Commerce’s celebrated culture, working to provide continuous learning opportunities that help our employees, and our customers grow and succeed. Through collaboration and partnership across the SPS organization, our Trainers work with leadership and subject matter experts to design, deliver, evaluate, and manage engaging training programs using a variety of delivery methods, including instructor-led trainings, videos, documentation, and more.   Does this sound like you? - Teamwork and Collaboration. You excel at developing and fostering relationships with internal teams and customers - You are customer focused, completely passionate about understanding your customer’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success - Fast paced work environments are where you thrive. You are highly organized and comfortable working on several fast-moving projects simultaneously - You pride yourself on your communication skills and ability to set expectations with teammates and customers The Day-to-Day   This role will work alongside a team of trainers and will have a variety of focus between internal team members and external clients.  The focus will be primarily on the utilization of products and solutions.  Innovation, collaboration and an ability to manage concurrent projects are key to success in this role. - Demonstrate a solid understanding of the SPS products and how they add value to a customer’s business and/or demonstrate a solid understanding of SPS internal tools and processes and how they impact learners' day-to-day responsibilities - Develop and manage training-related projects from needs analysis to evaluation with moderate to minimal supervision - Manage concurrent projects with firm deadlines - Develop and deliver engaging instructor-led training to learners, in an in-person or virtual environment - Design and develop online coursework, including writing scripts and recording audio/video training - Work collaboratively within the Training & Education team, as well as build internal partnerships across the organization - Consistently apply adult learning theory principles, instructional design best practices, and evaluation strategies to work Education and Experience For this opening we have role flexibility as the priority is the best fit for the team and will consider either an Associate Trainer or a Trainer.   Associate Trainer: - Bachelor’s degree or equivalent education. - Excellent written and verbal skills with the ability to communicate successfully across diverse teams - Demonstrated ability to explain complex information to less technical audiences - Excellent customer service skills/ability and demonstrated ability to work effectively in a team environment - Demonstrated organizational skills with ability to effectively manage multiple projects.   Trainer: - Bachelor’s degree and a minimum of 2 years direct training experience with emphasis on instructional design and facilitation or related experience; or an advanced degree without experience; or equivalent combination of education and experience - Excellent written and verbal skills with the ability to communicate successfully across diverse teams - Demonstrated ability to explain complex information to less technical audiences - Excellent customer service skills/ability and demonstrated ability to work effectively in a team environment - Demonstrated organizational skills with ability to effectively manage multiple projects   Preferred Experience - Experience working in the retail industry                                      *EOE including disability/ veteran*

SPS Commerce is hiring an Associate Space and Support Analyst to join our team! As an Associate Space and Support Analyst, you will play a key role in the Customer Success department to help support our growing customer base with a focus on customer satisfaction. This role includes aiding in planogram builds with a focus in development, a proficiency in gathering performance data to support strategy direction, and the capability to construct a merchandising presentation story. Candidates will be called upon to support any number of initiatives & projects, balanced against the priorities of the business, and the position requirements of their dedicated role.     This position is located in Brampton, Ontario. Internal candidates may be located in Minneapolis, MN. Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS to the companies you support - You are highly collaborative and a great communicator - You are skilled at listening to your customers and suggesting solutions based on their business needs - You can creatively solve issues and bring forth new ideas - You are highly organized and comfortable working on fast moving projects - You are able to use technology effectively and productively; continually updating skills and knowledge; addressing problems as they arise or seeking help as appropriate.  Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   Space Management Responsibilities: - Creating Planograms based on strategy and data analysis - Follow Planogram process and communicate to all parties using weekly recap template - Maintain good working relationships with all customers and internal team members - Ensure quality on all assigned tasks and projects - Use automation tools to efficiently complete projects (where possible) - Scan Planograms at Lab or Customer Sites - Capture Images/Dimensions - Learn reporting solutions and apply to projects - Identify process improvements or IT opportunities and present them to Team Lead - Provide insightful and in-depth analysis Support Responsibilities: - Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Analytics Products and POS Reporting - Facilitates problem recognition, re earch, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary - Logs and tracks customer interactions using a problem management database - Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation   Required Skills/Experience - Bachelor's Degree OR Associate Degree in CS +2 years relevant experience - Quick learner and Driven individual - Retail merchandising background an asset - Strong time management and organizational skills - Excellent verbal and written communication skills - Demonstrate basic MS Office (Excel) knowledge / Internet - Comfortable presenting or being in front of client   Preferred Experience - Experience at a retailer (i.e. Loblaw, Sobeys, Best Buy) in any role is a positive - Customer Services experience bonus (customer facing, phone support etc.)                       *EOE including disability/ veteran*

We are seeking a highly motivated and experienced individual to join our team as the Director of Customer Success Operations In this role, you will lead a team of dedicated professionals focused on expediting the payment process and enhancing customer satisfaction through Billing Support.  You are responsible for setting the strategic vision, process improvements and ensuring operational efficiency.     Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through occasional in person collaboration (3 times a week).     Does this sound like you?      - You excel in people development and creating a positive culture.  You have a material depth of experience in team building, leading others, and forging new paths.   - You have been a guide and mentor through large changes, and you always start from a place of empathy during change management.   - You are no stranger to bringing new ideas to the table.  You are well known for your critical thinking skills and your ability to see big picture, while catching all the details that make it work.      Why SPS?       We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.      At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.      The Day-to-Day      This role will lead a team of customer centric focused payment recovery professionals.  For the near term, this will include leading the team through a significant organizational change, evaluate and assess existing practices and seek out and implement process improvement ideas.  This will include building on an existing base of team performance metrics to help push the evolution of this department.  This is a position of relative high visibility with senior leadership across the organization.      - Inspire and motivate leaders to excel in their roles through empowerment, guidance, and strategic direction  - Lead teams by setting a vision, purpose and individual expectations and select, orient, train, coach, develop and inspire individuals to achieve established Bad Debt Expense goals  - Ensure a customer-centric focus, education, and behaviors are prioritized within the team. Embed this value into work processes, skills, practices, and culture. Measure quality and drive accountability to deliver exceptional customer experiences  - Act as a strategic thought partner/leader on issues and/or changes related to billing questions and payments to ensure that business partners are aware of impacts and risks to the receivable process for the changes being made  - Cultivate and maintain effective working relationships with department leaders and business partners, including Sales, Customer Success, and Technology, to create open channels of communication and partnership on customer escalations  - Lead forecasting and reporting of accounts receivable (e.g., bad debt expense, non-pay cancels, customer backlog)  - Drive process improvements and regularly communicate these improvements, potential risks, and impacts to senior management. Emphasize potential risk areas in our receivable processes and propose mitigation strategies  - Manage team initiatives related to internal controls, process improvements, while driving for efficiencies in processes, reporting opportunities, and data analysis related to receivables  - Serve as the customer escalation and resolution point for issues, disputes, and past due accounts; remove roadblocks for team to achieve results; approve negotiated payment schedules  - Take ownership and set strategy for partnerships with third-party collection agencies to ensure productive and mutually beneficial working relationships  - Use data to inform all aspects of our decision making, operating processes, and strategic direction     Minimum Requirements      - Bachelor’s degree (Business, Accounting, or Finance preferred), or combination of equivalent education and experience  - 12+ years of relevant experience (billing support, collections, customer service or related), with at least 5+ years in a formal people management role and leading leaders  - Ability to set a clear strategic direction aligned with the company's goals and objectives  - Strategic thinker with the ability to analyze complex problems and develop innovative solutions  - Proven ability to identify metrics and trends to drive efficiencies in processes  - Exceptional organizational skills and attention to detail with the ability to manage multiple concurrent responsibilities  - Excellent communication, leadership, and collaborative skills to work effectively with teams throughout the organization as well as external service providers  - Demonstrated track record of delivering results and achieving financial targets  - Demonstrated ability to analyze issues, determine and implement appropriate solutions, and resolve problems  - Sound judgment and decision-making abilities to navigate complex financial scenarios and drive business outcomes     Nice to haves   - Experience setting and shifting priorities with self and within team of direct reports in an environment of high growth and continual change      SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **     

Due to our continued growth & expansion, SPS Commerce is looking for Implementation Consultants who are Obsessed with Customers and have a Get After it attitude to join our Mid-Market Supplier Implementation team.  Our implementation experts are responsible for deploying SPS’s solutions and ensuring that all parties’ systems and data are ready to begin communicating.  Because of our growth, we have multiple positions open at different levels.   This role is either remote or hybrid out of one of our offices, based on the candidate's location.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You enjoy the more technical aspects of EDI implementation including integrating data directly to ERPs, writing business rules or statements to manipulate data and mapping daa across file formats. - Communicating directly with external facing customers and their trading partners suits your service-oriented mindset. - You have strong analytical, problem solving and troubleshooting skills  Day to Day   Our Implementation Consultants manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team.  Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components. - Manage day-to-day project tasks for integrating e-commerce solutions from close of sale through hand-off to the Customer Operations team. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Create customer-specific business rules to meet customer and trading partner system and/or business requirements - Define and execute test plans to successfully integrate trading partners - Verify that maps and business rules function correctly prior to production install - Configure production installation and confirm connectivity with successful data flow - Monitor data flow and analyze, resolve or direct any required technical bug fixes - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates Required Skills   Consultant II: - Bachelor's Degree + 2 years of related experience OR  5 years of relevant experience with no degree. - Strong analytical, problem solving and troubleshooting skills. - Excellent organizational skills and ability to manage multiple projects concurrently. - Ability to apply, test, and re-configure data rules in order to produce desired results.  Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree; - 3+ years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.  Preferred Skills - Experience with NetSuite related to B2B integration strongly preferred - 2-5 years software consulting or software implementation experience (highly preferred) - Familiarity with XML preferred - Experience with text editing and data mapping tools preferred - General understanding of the concept of e-commerce and electronic data interchange (EDI) preferred   **EOE including veterans/disability**

SPS Commerce is seeking an IAM Security Engineer who will take charge of overseeing and administering IAM controls to fulfill SPS's security program and audit requirements. Additionally, this role will act as the technology backup for applications under the IAM team's purview. As part of this position, you'll collaborate with stakeholders throughout the organization to bolster both centralized and decentralized systems and applications. This presents a thrilling chance for a proactive individual with a strong inclination for innovation to introduce fresh concepts to the team and engage with cutting-edge technologies.   Does this sound like you?    - You thrive on process improvement, finding joy in witnessing how your efforts positively influence the organization's objectives. - As a self-starter, you eagerly pinpoint risks and demonstrate the persistence to follow through on remediation efforts. - You thrive in a fast-paced, tech-forward environment within a team that prioritizes positivity, agility, and collaboration. - You embody a lifelong learner mentality, relishing the opportunity to dive in, tackle challenges, and continually expand your expertise.   Why join SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day    Security Engineers ensure our IT and business practices have security defined, integrated, and implemented according to the SPS security framework, policies, standard, and guardrails. Together with the security and broader tech team, security engineers ensure that risk-based controls are implemented to protect SPS.     - Stay informed of Identity and Access Management (IAM) security best practices and application to technology development and implementation practices for operations – accountable for driving the integration of approved IAM security patterns into development operations and existing continuous delivery/continuous improvement business processes - Devise reasonable security controls to protect SPS and align with our business objectives - Manage IAM and Data Protection platforms and capabilities as well as build new capabilities as needed to meet the needs of our internal and external customers - Build automated capabilities to meet the needs and demands of our business customers - Help support our operations team ensuring work handed to them if fully documented, work properly transitioned, and accepted. - Develop, manage, and consult on the technical architecture for enterprise security controls - Partner with business and technology operations groups to manage and maintain the security technology stack (identity solutions, cloud capabilities, audit tools)   Required Skills  - Minimum 2 years of experience with Bachelor’s degree in related business or technical area, or an equivalency of education and work experience - 1+ years of hands-on experience in Cloud Security Environment - 2+ years of IT Security and/or security engineering experience and/or IAM - Experience in designing and implementing standards, specifications and procedures - Experience in providing technical security guidance to technical and non-technical audiences - Experience with security frameworks such as ISO27001 and NIST CSF - Experience with regulatory requirements from SOX and PCI-DSS  Nice to haves?  -  Master’s degree in related business or technical areas, or an equivalency of education and work experience - System configuration and architecture experience - Strong knowledge of industry accepted information security best practices, standards, and policies such as NIST CSF, OWASP, CIS, STIG, MITRE ATT@CK, etc. - Experience with audits and providing audit evidence - Demonstrated experience and understanding of business security and compliance requirements & ability to translate into well-engineered & integrated business solutions - Strong interpersonal, oral, and written communication skills - Certifications & Licenses: One or more industry certification - CISSP, CISM, CISA, CCFE, GIAC, CCIE, CCSP, ABCP, MBCP, ISA, PCIP, CEH   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. ** EOE including disability / veteran **

As Sr. Corporate Attorney, Employment Law, you will be responsible for managing all aspects of employment law and related compliance for SPS Commerce across its US and international jurisdictions. This will include partnering with Human Resources to provide day-to-day employment law advice; supporting all employment related policies and compliance initiatives; performing employment law and compliance due diligence on acquisitions and managing employment litigation. This role will require strong partnership with, and counseling of, Human Resources leadership and other key stakeholders; drafting employment-related agreements and policies; and, reviewing and advising on employment related regulations. This role will report to the Vice President, General Counsel.   Does this sound like you? - You want to manage the employment law function for an organization – partnering with Human Resources Leaders to ensure global human resources compliance. - You are a strategic thought partner and trusted advisor for Human Resource. - Working for a small legal team in a quickly growing organization excites you. - Managing employment relations issues and employment litigation is one of your strengths. - You are comfortable advising internal leaders on risk. Why SPS?   - We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. - At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day - Advise on employment matters, both domestically and internationally, including state and federal compliance (e.g., ADA, ADEA, FMLA, FLSA, and state/municipal equivalents), disciplinary actions, wage & hour issues, investigations, disability and other accommodations, and position eliminations. - Actively monitor new laws, regulations and decisions affecting the substantive areas of employment law, including employment-related privacy regulations, and provide strategic advice to the Legal and HR teams, as well as other key stakeholders. - Support Human Resources on a wide-variety of employment compliance programs and related reporting. - Draft and negotiate employment-related agreements, including severance, new-hire documentation and other agreements. - Draft employee-facing policies, handbooks and other resources, including checklists, processes, templates and forms. - Support resolution of federal, state and local agency claims and charges. - Support resolution of employment arbitrations and litigation matters, including the selection and management of outside counsel. - Provide employment law support for acquisitions. - Design and present training on employment law matters. - Manage all employment related disputes and litigation matters. Minimum Requirements - At least 10+ total years of relevant employment law experience, including 5+ years in-house employment law experience partnering with business, HR and legal stakeholders on employment law matters. - Strong knowledge of employment laws and regulations across multiple jurisdictions - Experience partnering with global stakeholders on employment law issues across multiple jurisdictions. - Experience with employment law related diligence and transactional support on acquisitions, domestic and international. - Prior management of outside counsel on employment-related matters - Excellent oral and written communication and interpersonal/relationship-building skills including the ability to communicate legal considerations to non-lawyers - Highly responsive, flexible, collaborative and service-oriented attitude - Capacity to multi-task and handle unanticipated situations and effectively work under pressure - Good business judgment and sound decision-making - Must have a JD degree from an accredited law school - Must be a member in good standing of the applicable state bar (Minnesota) SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

As a Corporate Attorney for SPS Commerce, you would be responsible for owning the preparation, review, and negotiation of customer/sales contracts with our sales department, vendor contracts, and other company agreements, and will drive process improvement to achieve greater efficiencies in contract management. You would also be responsible for the Company’s privacy compliance program and will partner with the technology and security teams to support the Company’s cybersecurity program and related technology initiatives. In addition, you would partner with the General Counsel and other leadership to oversee risk management and integrate risk management into the business.     In this role you would frequently interact with customers, vendors, and all internal departments, and will provide legal guidance within the organization on a variety of legal, risk and compliance-related topics. The ideal candidate will have the ability and desire to work directly with customers and internal team members in a busy, fast-paced environment and handle a high level of responsibility in closely collaborative relationships.   Does this sound like you? - You are a strategic thought partner and trusted advisor for sales in negotiating and executing contracts. - You enjoy partnering with technology on security, privacy and data initiatives. - Working for a small legal team in a quickly growing organization excites you. - You are comfortable advising internal leaders on risk. Why SPS?   - We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. - At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day to Day - Partner with the sales department to on customer contract review and negotiation, working proactively to drive resolution of customer contracts in a timely and professional manner. Engage in negotiations with customers on contract terms and conditions. - Review vendor contracts and partner with the Corporate Paralegal to enhance the vendor contract management process. - Update, as necessary, all standard contracts and forms (e.g. customer contract templates and forms; vendor contract templates and forms), ensuring proper version control and distribution to the teams as appropriate, including rollout and training on updated forms and templates. - Advise on domestic and international privacy laws and regulations, including state specific privacy regulations, GDPR and other international privacy laws. - Manage the SPS privacy compliance program, including education and training on compliance with the Company’s privacy program. - Act as lead attorney supporting the technology and security teams on the Company’s cybersecurity program and other technology initiatives, including those relating to the Company’s management and use of data. - Support the General Counsel and other senior leadership on the Company’s risk management processes and policies and the integration of such processes and policies throughout the business. - Proactively partner with a wide variety of business leaders to drive company projects and initiatives.   Minimum Requirements - J.D. and active Minnesota license to practice law required, with 5+ years of in-house and/or law firm experience, with at least 2+ years of in-house experience. - Strong knowledge of contract law and privacy laws across multiple jurisdictions. - Excellent organizational skills and attention to detail with ability to manage competing priorities and demands with minimal supervision. - Ability to communicate and negotiate effectively verbally and in writing - Prior customer service and/or project management experience - Demonstrated knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran

We are currently hiring a Sales Manager I for our Community Associate Account Executive Sales Team.  In this role you will lead a team of Community Associate Account Executives to maximize the opportunity of our retailer-directed leads while also working with peers across Sales and Customer Success to ensure program success and inter-departmental collaboration.  Key to this role is the development of individual contributors who are early in their career. You will be leading a team, serving as a leader to help the launch them into their sales career.     Does this sound like you? - You're a strategic thinker with proven strong leadership qualities. You can lead through innovation in all areas of responsibility with clear and concise communication.   - You're passionate and a bit Obsessed with Customers. You are a good steward of the overall business. - You lead with integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, and customer engagement/support.  - Winning is in your DNA - you are competitive, you love to win and help others to win.    Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Responsibilities / Duties As a Sales Manager I on our Community AAE team, you will work with early in career sales individuals. You will partner with other internal SPS teams. You're not afraid to get in the trenches to help your team to help them succeed, win and further develop in their sales career.   - Provide daily direction and communication to the team to ensure all leads and opportunities are being followed up on based on guidance and need and that all deadlines are being met. - Ensure team members receive appropriate training and feedback to promote healthy development. - Provide insight and feedback regarding relevant trends and lead updates to cross-functional stakeholders including reporting, tracking and confirming process compliance for all leads, opportunities and campaigns. - Provide regular developmental 1:1’s, counseling team members on development in role and for their next position while driving team engagement. - Manage a team pipeline via SalesForce and weekly pipeline meetings, ensuring the necessary information needed for a monthly forecast is accurate and present. - Act as a key contributor to internal process improvements/management within Community Sales (e.g., territory, new hire onboarding, KPI reporting, GTM launches). - Collaborate with Community Sales Management peers as part of decision-making process/resourcing as needed. - Manage and coordinate territory/lead management   What Skills Do I Need?   - Bachelor’s degree or equivalent combination of education and experience - 1+ years relevant experience with demonstrated leadership experience (formal or informal) - Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise - Process-focused with a close attention to detail - Demonstrative behaviors around integrity, engagement, self-driven initiative, collaboration, and relationship building - Experience coaching, mentoring and leading others in either formal or informal situations - Ability to receive and give constructive feedback    Note: Preferred experience as a Community AE at some point in your career.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including disability/ veteran**

** Please note this is a hybrid role based out of our office in downtown Minneapolis, MN**       The Director, Human Resources is a key member of the HR & Business Unit Leadership teams, providing leadership and strategic direction for global businesses within the organization. This role is critical to driving HR approaches within the businesses in support of the operating plans and strategic direction of the organization, including areas such as succession planning, talent management, change management, organizational and performance management, employee relations, learning, and compensation. This role will ensure people solutions are aligned with business needs and are in compliance with country, US federal, state, and local regulations.      Does this sound like you?    - You have experience in engaging directly with Senior Leaders (C-level & VPs) on complex issues and serving in an advisory role to drive resolution and advancing the business objectives.  At the same time, you can flex and work with less seasoned leaders and are comfortable stepping into a coaching role. - You are comfortable working in an environment with shifting priorities and have a demonstrated ability to adjust to demands in a rapid, but seamless, manner.  You are well versed in successful change management tactics, and you are comfortable guiding teams of people through large changes. - You have a global mindset – you have experience and understanding of multi-cultural complexities, and have an ability to adjust your style and approach based on your audience.  - You are adept at navigating between strategic work and rolling up your sleeves and digging into the details of projects and work deliverables.    Why SPS?    We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS, we empower retailers, suppliers, distributors, grocers, and logistics partners to work better with our people, process, and tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore and execute new ideas. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Key Responsibilities   -  Key business leader on business unit leadership team(s) driving HR solutions that will enable the strategies and operating plans of the businesses supported. - Leads global HR Generalists, in collaboration with COE’s, to deliver HR solutions aligned with business operating plans and strategic direction including delivery of talent & learning strategies, organization design & development needs, change management, recruitment, etc. - Collaborates on the creation of the enterprise HR Strategy, Talent Strategy and operating plan based on business insights and business unit strategies, ensuring alignment between business unit needs and overarching SPS HR Strategy. - Collaborates with senior leadership and recruiting team to identify and implement recruiting and workforce growth strategies, that align with the business unit’s & enterprise goals and objectives. - Partners on the administration and delivery of various HR programs delivered to the business unit including compensation and benefits, talent management, employee experience, and other related areas. - Uses data to consult with business leaders and support data driven decisions focusing on HR impact and progress against HR goals for the business such as; growth objectives, employee experience, DEI, recruiting approaches, global location strategies, ROI of HR programs within the business and M&A effectiveness etc. - Ensures organizational compliance with country, federal, state, and local employment laws and regulations, maintaining up-to-date knowledge of legal requirements through partnerships with Total Rewards, legal and Compliance teams. - Leads M&A work as the business HR leader on due diligence work and HR components of M&A integrations as needed to deliver growth strategy. - Works on key enterprise wide strategic projects as well as leads key HR strategic priorities as part of the extended HR Leadership Team. - Builds capabilities of HR Business Partners in support of their career growth and the HR capability needs to support a high growth global organization. - Consults with business leaders and conducts investigations, leading the resolution of complex employee relations issues. Builds ER capabilities and leads HRBP team through conducting thorough and objective investigations withing the business segments they support.   What experience and skills do you need?  - Minimum of 10-15 years of HR experience with progressive leadership responsibilities - Strong collaboration and project management capabilities across business functions and HR specialty areas in support of the business needs - Building high-performing teams through capability building, coaching, team effectiveness work and a values based mindset - Demonstrated strategic thinking & a growth mindset. - Strong communication and influence - Strong analytical and problem-solving abilities with a focus on data driven decision making: What experience is preferred? - Bachelor's degree or master’s degree in human resources, Business Administration, or related field - Proven experience as a strategic HR Leader, with a track record of developing and implementing innovative HR solutions aligned with the business strategies. - M&A experiences in due diligence and/or integrations and divestitures. - Cross HR experience in specialty areas as well as business HR roles. - Experience working in a global matrixed organization. - Experience supporting technology businesses.   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    ** EOE including disability / veteran**

Due to significant growth and continuous expansion of our teams, SPS Commerce is hiring several Customer Support Analyst, EDI Integrations on our Fulfillment Support team to work with our teams and customers. The Customer Support Analyst engages with customers in troubleshooting and problem-solving interactions via multiple support channels including phone, email, and chat. The Customer Support Analyst is responsible for providing great customer service through technical root cause analysis and issue resolution while leveraging their established skill set and SPS Commerce acumen.   This is a fully remote role, based in the Philippines, but will be required to work US Central Time Zone.     Does this sound like you? - You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly. - You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving. - You’re able to build long-term relationships with customers by establishing trust and credibility. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible and are good at adapting to customer needs. - You’re an individual contributor BUT you have a Succeed Together attitude so you’re willing to pitch in to help others when needed. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day - Facilitates problem identification, research, and follow up to ultimate resolution, advocating for customer success - Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assess nature of customer needs and work to resolve issues ranging from moderate to extremely complex in nature - Refers and escalates to appropriate internal teams as necessary - Logs and tracks customer interactions using the designated customer resource manager (CRM) - Demonstrates agility by acting as a flex resource as necessary across multiple contact channels - Adheres to provided schedules to ensure availability for customer needs and adapts to changes when needed - Support supply chain transactions in EDI and other formats Required Skills - Bachelor’s degree or equivalent combination of education and experience - 1-3 years prior customer support experience or technical/help desk experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Excellent customer interaction skills and demonstrated ability to work effectively in a team environment - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Proven organizational skills with ability to effectively manage multiple projects - Ability to work off-peak hours which includes some evening and weekend shift work. Ability to work limited on-call shifts What is preferred?  - Familiarity with XML - Experience with text editing and data mapping tools - Technical troubleshooting experience in a support environment - Knowledge of EDI standards and EDI integration in Supply Chain, eCommerce, Retail industries