SPS Commerce, Inc

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Job Locations US-MN-Minneapolis
Posted Date 2 days ago(8/16/2022 12:22 PM)
We're seeking an Account Executive on the Logistics team!  You'll get a chance to manage your own territory and handling everything from prospecting, coordinating internal resources, closing deals and then doing a seamless hand-off to our implementation team.   Our Logistic AE’s continuously seek new business derived from prospecting, partner development, territory management, and periodically going onsite with 3PL’s and Carriers. You will do annual and quarterly business planning to be used internally to set up your territory for success including running business reviews with your Customer / Partners. In addition, you’ll pull in resources from the sales engineering team, partner with other direct sales teams, and work to transition business to our implementation team or to ensure partner-led projects are running effectively. Once a new customer is onboard, this account will remain as part of the territory for possible upsell or cross sell. 3PL’s and Carriers will continue to grow their business with new Customers and increased volume with existing Customers, so their needs change as well. In this role, you will grow business with a constant mix of new and expanding clients with a strong emphasis on net new customer and partner acquisition.    Does this sound like you?  - Curiosity and initiative drive you to continually learn and grow personally and professionally. - You're action oriented. You have a strong sense of urgency and tend to jump in and figure things out.  - You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Essential Responsibilities / Duties This role will be a combination of 50% Direct Sales/50% Indirect Sales - Drive direct revenue and lead generation through strong business relationships and a prescriptive sales process with supply chain companies in the logistics and transportation sectors in your defined sales territory. - Creatively prospect for new clients through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively - Innovate sales in the supply chain & logistics market to uncover new business opportunities to help diversify SPS Commerce revenue sources - Embed SPS Commerce services within the solution portfolios of our logistics customers/partners. - Create thorough business plans that details the specific markets, activities, and milestones required to meet sales revenue and lead generation objectives. - Collaborate with an account team to understand and leverage existing SPS relationships while cultivating a culture that grows together and aligns with SPS Values - Maintain a rolling 90-day pipeline to meet or exceed ARR quota - Maximize consistent and accurate sales, partner forecasts and metrics using specified tools and applications. - Run creative, full-cycle solution selling programs that meet or exceed objectives in generating revenue and/or qualified leads for other sales organizations at SPS - Work to maintain customer satisfaction; respond to customers in a timely manner; ensure the customer has proper alignment with Customer Success - Document key findings, progress, insights, and pipeline velocity in Salesforce.com  What skills and experience do I need?  - Bachelor’s degree AND 2 years of relevant work experience OR some post-secondary education AND 3 years of relevant work experience - Relevant work experience is defined as 2+ years of sales experience with a minimum of 1 year in a commission-based new business sales role - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Proven aptitude for sales: bias toward action, entrepreneurial, engaging, resilient, listener, curious, grit, gumption - Demonstrative behaviors around integrity, relationship building, and leadership expectations *EOE including disability/ veteran*   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. 
Job ID
2022-6941
Category
Sales
FTE Status
Full-time
Job Locations US | CA-ON
Posted Date 19 hours ago(8/17/2022 3:16 PM)
Due to our continued market growth, SPS Commerce is hiring a Lead BC/NAV Implementation Consultant - EDI to join our Microsoft Market Team. Our team members get to solve complex business interactions by implementing EDI software developed by SPS Commerce to integrate transaction data with Microsoft ERP platforms as well as other business applications in advanced distribution and manufacturing environments   This is a fully remote role; you can be based anywhere in the continental United States or Canada   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible; you know when to push and when to back off. You’re an individual contributor BUT you have a “when the team wins, we all win” attitude so you’re willing to pitch in to help others when needed.   What is the day to day like? - Your primary goals as a consultant consist of requirements analysis, solution design, implementation of EDI/ERP integration projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools. - You will attend internal and customer meetings as required, execute technical and functional projects, and generate documentation and statements of work. - You’ll be expected to maintain a high level of productivity by maintaining a consistent billability. - Because you’ll likely work multiple projects at once, you’ll need to manage your time effectively by monitoring internal workflow as well as project plans. - Lastly and perhaps most importantly, you will constantly strive for service excellence to “wow” our customers. The goal is for you to become the trusted advisor to our clients.   What is required?    Lead Consultant - - Bachelor's Degree + 8 years of related experience or relevant experience equivalency with no degree - 5+ years of experience with customer implementation and solution testing - Consulting experience in common industry standard business practices, such as ERP or Ecommerce - Strong technical analytical, problem solving and troubleshooting skills - Work without supervision with extensive latitude for independent judgment - Excellent organizational skills and ability to manage multiple projects concurrently - Strong technical and business communication skills utilized in creating/designing organizational and systems processes documentation - Experience and professionalism presenting to and interfacing with executives both internally and externally - Demonstrated ability to implement complex, large scale customer solutions - Demonstrated ability to operate independently and efficiently - Ability to work in a team-based environment Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree - 3 years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.   What is preferred?  - Experience with Microsoft D365BC or NAV is strongly preferred - Knowledge of EDI standards and EDI integration is important and will shorten your learning curve - Industry experience in Retail, heavy equipment, automotive, supply chain is desirable   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**   #LI-REMOTE 
Job ID
2022-6933
Category
Customer Success
FTE Status
Full-time
Job Locations US
Posted Date 16 hours ago(8/17/2022 6:09 PM)
SPS Commerce is growing! We are looking to add a Project Manager who is Obsessed with Customers and has a Results Matter mindset to join our Enterprise Implementation Team who will serve as a key member and will lead implementations for E-Commerce Services for SPS Commerce Clients.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You thrive on building relationships, moving projects forward, while driving to completion.  - You thrive working in a fast-paced dynamic environment where your customers are both internal and external. - You can demonstrate initiative to identify what needs to be done and do it before being asked or required by the situation. - You have a talent for driving engagement of team members while demonstrating delivery excellence. In other words, you can lead without authority. What is the day to day like? You will use project management best practices, methodologies, and processes for all SPS Commerce programs, including defining project scope, objectives, business outcomes and high-level milestones. You will interact extensively with clients and internal sales, marketing, functional teams, technology, and support teams. Your key focus in this position is managing a broad and dynamic workload, in-depth analysis work and incorporation of strategic goals. - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support - Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables - Coordinate delivery aspects of the implementation project to ensure deliverables are completed on time while managing project risks and issues - Define and communicate expectations for productivity and quality measurements by maintaining consistent processes across the team and organization - Demonstrate the ability to apply technical, professional, or product expertise to real work situations - Complete post-project analysis and drive positive project outcomes, team results and effective change management What is required?    Assoc Project Manager - Bachelor’s degree or equivalent experience and 2+ years of non-project management professional experience - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Quality-focused; detail-oriented; ability to prioritize and multi task - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills   Project Manager - Bachelor’s Degree or equivalent experience - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   *EOE including disability/ veteran*  
Job ID
2022-6923
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(8/8/2022 6:44 PM)
Customer Support Opportunity    SPS Commerce is hiring Associate Customer Support Analysts to join our team in Minneapolis! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.     Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes. Why SPS?   We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 86th consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - A combination of 5 years of post-secondary education and work experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Ability to work off-peak hours which includes some evening shift work SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                EOE including disability/ veteran
Job ID
2022-6921
Category
Customer Success
Job Locations US-MN-Minneapolis
Posted Date 7 days ago(8/11/2022 2:34 PM)
SPS Commerce is growing- We are looking to add Implementation Specialists/Consultants to our Customer Success team. As an Implementation Specialist you will use your project management skills and technical aptitude to work directly with vendors/suppliers, customers, and internal teams. If you pride yourself on your communication skills, ability to develop solutions and relationships and want the challenge of working with vendors/suppliers of all sizes across the globe, then this is the role for you.   Does this sound like you?   - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.    Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.     Day-to-Day   The Implementation Consultant works in a team of professionals responsible for developing standardized solutions for customers while ensuring the overall success of the implementation. They will be responsible for verifying the quality of the customer’s technical solutions and trading partner products. In addition, they will be responsible for tracking, identifying, and communicating defect trends to the corresponding teams for resolution.   - Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events, managing all escalated events appropriately, when necessary.  - Execute installation, upgrades, testing, and system configuration as part of completing implementation project.  - Perform post-sale initial technical implementation of technology products.  - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.   - Keep customer and other stakeholders informed of project progress.  - Conducts tasks and assignments as directed. Works under moderate supervision with some latitude for independent judgment.  - Track progress of Implementation project(s).  Ensure deadlines are met and scheduling issues resolved.     Minimum Requirements   Consultant I   - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills.  Consultant II - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience - Strong analytical, problem solving and troubleshooting skills - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules in order to produce desired results    Preferred Experience - Prior ERP, SaaS, EDI, integration, implementation and/or configuration experience  - A balanced mix of skills:  driver and facilitator, tactical leader, and doer  - Familiarity with XML a plus - Experience with file formats, text editing and data mapping tools  - In-depth knowledge of mapping tools and functionality SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/veteran 
Job ID
2022-6918
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(8/9/2022 2:36 PM)
SPS Commerce is looking for a Senior Learning & Development Consultant to join our Learning and Organizational Effectiveness team. In this highly visible role, you’ll be responsible for the end-to-end success of multiple programs and focus on areas such as performance management and career development. This is an exciting opportunity to contribute to the strategy and execution of SPS’s development programs, making an impact across the enterprise.   Does this sound like you? - You have a consultative mindset. Collaborating with internal and external stakeholders to solve problems comes naturally to you. - You're a team player. You understand that no individual or group can do it all, and don't hesitate to jump in to help when needed. - You have a passion for performance management and helping employees have success.   Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day  The Senior Learning & Development Consultant will design, develop, and facilitate development programs to improve employee performance and ensure organizational productivity. This role collaborates with internal partners to help identify appropriate training solutions and delivery methods to achieve individual business unit and organizational goals.   Specific responsibilities include: - Partner with HRBP and business unit leaders to understand their business needs for increased people effectiveness and translate them into effective, practical, and timely learning and organization development solutions - Use consultative and strategic questioning to analyze the needs and performance gaps of stakeholders - Develop and deploy learning and development projects from needs assessment through the implementation of practical solutions, including managing internal or external third parties/resources to deliver the work - Design and deliver training for classroom and online learning environments - Establish program metrics to measure program effectiveness - Oversee and manage projects of large and/or complex enterprise-wide initiatives such as leadership development programs, engagement survey, or similar projects - Prepare frequent communication for the organization regarding programs and content - Serve as facilitator for company-wide learning and development programs or meetings - Maximize effectiveness by researching training methodologies, learning tools, organization development and other best practices research   Minimum Requirements - Bachelor's degree in human resources, organizational development, instructional design or closely related field and a minimum of 8 years of learning and development experience; or a Master's degree with 6 years of experience - Sound understanding and demonstrated application of adult learning principles, instructional design and organization effectiveness practices and tools - Demonstrated business acumen and knowledge of human resources management trends and practices - Ability to think strategically and bring a long-term perspective to issues, using sound business judgment - Must be able to “connect the dots” between processes to achieve overall objectives - Can visualize, influence, communicate and implement learning and organization development solutions that will support business goal achievement - Strong project management, coaching and consulting skills - Demonstrated competency in group facilitation, coaching, team building, conflict management and problem solving - Crucial Conversations and EQI 2.0 certification a plus   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2022-6917
Category
Human Resources
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(8/9/2022 2:36 PM)
The SPS Commerce Marketing team is growing by adding a Marketing Campaign Specialist focused on B2B communication. This role is responsible for the creation and execution of the end-to-end campaign strategy that supports our business objectives. This person will be key to planning integrated marketing campaigns that drives both engagement and conversion. They will work in a collaborative and team-oriented environment, support and develop a wide range of demand generation materials and programs, analyze results and make suggestions for improvements. The Marketing Campaign Specialist will be joining a friendly team that is motivated by data driven decisions to grow demand generation efforts. This person will help an evolving marketing organization create awareness and lead generation. Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day The Marketing Campaign Specialist is responsible for the creation and execution of the end-to-end campaign strategy that supports our business objectives for our Fulfillment product. This person will be key to planning integrated marketing campaigns that drives both engagement and conversion while helping to hit our revenue generating number.   - Hands on development and execution of marketing campaigns utilizing a variety of tactics such as email, automation, social, ads, and others. - Monitor, analyze and report on campaign performance to maximize ROI and revenue. - Collaborate with both marketing and sales leaders on campaign design and execution. - Create and evangelize a campaign framework - Work with content team to develop campaign messaging and iterate where needed - Work closely with the sales teams and help where necessary in territory campaigns - Develop multi-channel campaigns that incorporate lead scoring, behavioral data and activity to engage customers and drive revenue. Minimum Requirements - Bachelor’s degree and 2 years of related experience in sales or marketing or professional work experience OR some post secondary education and 4-5 years of marketing and sales campaign experience. - Experience in creating marketing campaigns - Proven project management skills - Ability to prioritize both projects and stakeholders - Motivated self-starter who can seize opportunities with some direction - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure - Experience improving SEO metrics - Ability to think critically and solve problems - Experience in Salesforce, WordPress, Jira and Pardot a plus - Google Ads certified - T-shaped capabilities: broad expertise across marketing - Knowledge in the latest trends and best practices around demand capture and generation SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. **EOE including veterans/disability**  
Job ID
2022-6914
Category
Marketing
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(8/8/2022 2:51 PM)
Be apart of SPS Commerce's journey to becoming a $1Billion organization!  The Strategic Account Executive (SAE) role is first and foremost a hunter of net new business among large supplier accounts ($150 million + in annual revenue).  By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background to understand the challenges facing Retailers and solve them together. Come join us and help build the type of company you’d like to be part of.   ** Open to fully remote role, located anywhere in the U.S. **   Does this sound like you?   - You are a hunter. You can dive in and manage your territory with a sense of urgency and commitment to getting things done - Results matter and you hold yourself to a high standard of performance. This shines in your fluent development of comprehensive partner go-to-market strategies - Obsessed with customers is how you work. You're an innovator with excellent communication, interpersonal and customer engagement skills as someone who can work cross-functionally as well as across different levels of leadership - You have mastered translating technical and business information to a variety of audiences, and partner management is your true calling. You work with a sense of urgency without sacrificing the quality of the work you are providing - You work smarter and harder by thriving to hold stamina through a complex solution sales process. You often identify a problem, create a solution and bring it to a state of completion – with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful.   Why Join SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day The Strategic Account Executive will work to upsell and cross sell their current account base and respond to incoming leads from a variety of sources. Partnering with an Associate Account Executive, this position will use business acumen and corporate savvy to demonstrate and prescribe SPS solutions to potential clients. demonstrate and prescribe SPS solutions to potential clients.   - Prospect for new clients through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively so you can offer SPS Commerce solutions to help the customer improve their business - Build relationships and generate future business using a prescriptive approach that provides customers with a clear understanding of SPS Commerce Full Service products and the value they can expect - Collaborate with internal team members and partners to create and present effective solutions to our customers - Orchestrate sales cycle and align with key stakeholders to drive maximum value and revenue - Create and deliver persuasive executive level presentations that move clients to a purchase decision in full compliance with their supply chain requirements - Communicate trends in the customer base to Product Management, Channel and Customer Support - Partner with clients as their business needs change and identify opportunities to upsell/ cross sell - Some airplane travel will be required within your assigned territory.   Required Skills - Bachelor’s degree AND 8 years of relevant work experience with 4+ years quota-carrying sales experience OR some post-secondary education AND 12 years of relevant work experience - Demonstrated experience managing large or Enterprise sales cycles from prospecting to close, patiently overcoming objections, using tools and resources to demonstrate value and persisting through sales cycles. - Strong customer orientation with a demonstrated ability to identify customer challenges and articulate a value-added solution to meet their needs. - Strong track record in selling achievements; conceptual and strategic sales experience with high motivation and results orientation. - Demonstrated ability to think and plan strategically with organization and prioritization skills to execute effectively. - Excellent communication and cross-functional teamwork skills (product management, support, sales and senior management). - Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into products requirements for different level audiences. - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM   Preferred Experience - Experience with Salesforce.com strongly preferred. - Prior Retail and SaaS experience   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-6911
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(8/2/2022 10:36 AM)
School Year 2022-2023 - Digital Marketing Internship  If you are a hands-on self-starter with an interest in how all marketing tactics work together­­–we want to hear from you!  SPS Commerce is seeking a Marketing intern for our marketing team to work with us during the 2022-2023 School Year. You will play a central role in creating new campaigns, improving the existing pages for our marketing website and completing support/analysis tasks.   Does this sound like you? - You’re creative; you enjoy understanding the audience you’re reaching and creating content based off research that has a creative flare. - You love to learn new things – you’ll have an army of marketing troops supporting you as you develop new skillsets in our fast-paced, high-growth environment.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.     At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.    Day-to-Day Be involved in all stages of the marketing campaign cycle, from planning to implementation to analysis. You will work with a variety of team members to understand the goal of each campaign, the assets needed and execution. - Develop web to lead forms - Activate microsites - Complete SEO research - Utilize reporting tools for analysis - Monitor SPS Social Media channels - Collaborate with SPS Commerce internal teams. - Complete additional support functions to support the marketing org   What skills and experience do I need? - Working towards a degree in web development, design or marketing - 0-2 years of relevant work experience - Proven ability to communicate ideas through visual presentation - Experience in CSS and HTML - Comfortable with Excel Spreadsheets - Commitment to web standards and user experience best practices - Experience with Wordpress or other PHP-based CMS preferred - Familiarity with Javascript/ jQuery a plus but not required   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran 
Job ID
2022-6906
Category
Marketing
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 12:37 PM)
Early Career Opportunity May 2023 Graduates!   SPS Commerce is hiring a Lead Generation Representative to help us manage and organize our Inbound Leads.  This team sits within our Sales Operations team and will work closely with different sales team and plays the critical role of qualifying and distributing leads.   Does this sound like you? - Do you have a natural talent and inclination to rapidly connect with potential or current customers to quickly build trust and provide an outstanding initial impression? - Are you able to work independently, are full of internal drive, and like to work towards team and individual metrics?   - Do you like working in a close-knit team with frequent collaboration and more of a supportive culture? Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day An Inbound Lead Generation Representative is responsible for engaging with prospects and customers (via phone, chatline, and queue) to generate new and expansive sales opportunities through organic inbound inquiries and marketing-driven inbound campaigns. The primary objective is to connect qualified prospects with respective sales account team members allowing them to further the sales cycle. This role will be expected to consistently meet monthly sales goals, as well as accurately notate activities in Salesforce.com in a concise and comprehendible manner.  - Qualify sales leads into opportunities from various inbound marketing programs and involve the appropriate team(s).  - Utilize internal and external data resources to conduct research on organizations and contacts to help drive quality of new sales opportunities.  - Uncover needs and determine, in consultation with the prospect, mutual fit with SPS and best solutions for each account.  - Meet response SLAs and utilize exceptional time and organizational management skills.  - Utilize Salesforce.com to accurately track activity, update lead, account, and opportunity information, as appropriate.  - Assist in the development of best practices within the lead generation sales process.  - Maintain strong knowledge of the SPS services to maximize cross-sell opportunities.  - Collaborate internally with sales, marketing and customer success teams to improve the customer journey.    Minimum Qualifications:  - Bachelor’s degree and 1+ years of relevant experience OR a combination of some post-secondary education plus 3 years of relevant work experience  - Previous experience in a sales or customer service focused role.  - Capacity to absorb complex information and apply it accurately and quickly.  - A knack for conducting independent research and data mining.  - Goal and results oriented.    Preferred Experience:  - 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing)   - Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships required.  - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com  - Experience in technology, retail or equivalent industry with high degree of complexity.  SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran   #LI-DNI
Job ID
2022-6903
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 12:27 PM)
Early Career Opportunity May 2023 Graduates!   SPS Commerce hiring Community Account Executives to join our team.  This growth is due to team members being promoted into other roles within SPS Commerce. This role is a great start to a sales career path or can lead to other opportunities within SPS Commerce.  In this role is where you will learn our proven sales cycle, engage our customers and understand the full suite of SPS product offerings.  Start your SaaS (Software as a Service) career with the company who is #1 in their industry and the top software company in Minnesota.   The SPS Community Team helps our Retail partners and their Suppliers with the data needed to improve supply chain collaboration and create an efficient replenishment order process. Our Community solution delivers much more than B2B integration. We automate information exchange among Retailers and their Suppliers to streamline replenishment and fulfill orders profitably.   Does this sound like you? - You're known to be goal oriented and understand what drives results. - You're skilled at engaging with others, like to use data and information to influence others to take action. - You have a competitive edge, love solving problems, and can work productively within a team setting. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day   This position is for an "early in career" sales professional - whether you're transitioning to a new career or if you're just starting your first professional endeavor, start your path here at SPS!  This role will give you great training and exposure to sales in a cloud SaaS company. This team calls on the SPS Community Network based on warm leads from our current Retail partners. The leads come to you!  - Investigate prospective clients current environment through inquisitive and exploratory questions. - Drive adoption and upselling of our solution with trading partners by promoting a suite of services. - Uphold the integrity of our Retail customers and their programs by working as a consultant to the Suppliers of our Retailers.  - Collaborate cross-functionally with account teams to maximize upsell to Suppliers (small, mid-size and enterprise level businesses). - Work through objections prospective clients may have, and effectively communicate their message to the Retailer. - Maintain customer satisfaction throughout the Sales cycle: this includes responding in a timely manner and working effectively with your SPS account team. Required Skills - Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of work experience. - 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred or nice to have but not required. - Excellent communication and customer service skills with demonstrated ability to work effectively in a team environment. - Process focused with close attention to detail.    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran #LI-DNI
Job ID
2022-6902
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 12:32 PM)
Early Career Opportunity May 2023 Graduates!   Our Associate Account Executive team is looking for passionate, collaborative, curious people who are interested in getting into sales or starting their career with SPS Commerce! In this role we offer up all the tools and training needed to succeed in a career in sales.  Our Associate Account Executive team is looking to add multiple people to our group due to promotion and internal growth of our teams.    SPS Commerce is a leader in the Retail Supply Chain SaaS space. This team is responsible for securing new direct annual recurring revenue through cross selling, upselling and new customer acquisition. There is no better opportunity to join a sales team, learn the art and science of sales while working for the leading SaaS company in Minnesota!    Does this sound like you? - You're known for your curious nature and have a desire to obtain a deeper understanding of one’s customer and their business by excellent listening skills. - You like to help others solve problems by finding solutions. - You are results oriented – you have a winning mindset, are competitive and like to have fun together as a team! - You want to join a company for a job but stay for a career. Why Join SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team.   The Day-to-Day In this hands-on role, you will learn from the ground up how to successfully prospect, apply the sales skills you learn, and ultimately grow your earnings potential as you transition into a territory of your own. The duration of this role is dependent on your ability to uncover opportunities for business development across your managers region, meeting call quotas, and general understanding of our company and growing industry. - Pro-actively call into prospective customers to learn, understand, and ultimately uncover sales opportunities. - Partner with Account Executives to learn and understand the full sales cycle process while assisting them in territory management. - Provide superior customer service by offering accurate product information and timely follow-up in a friendly, professional manner. - Utilize a consultative sales approach by asking appropriate questions seeking to understand the prospective customers’ business. - Utilize Salesforce to accurately track progress and share updates.  What experience and skills do I need? - A combination of 4 years of post-secondary education or relevant work experience. - 1 year of experience in Sales (outside sales, inside sales, retail sales, telemarketing) preferred. - Proven aptitude for problem solving/sales (bias toward action, engaging, resilient, listener, curious, grit, gumption). - Proven results and strong desire to meet and exceed goals. - Excellent customer service skills and demonstrated ability to work effectively in a team environment. - Dynamic interpersonal skills and oral/written communication skills. - Strong organizational and prioritization skills to meet customer and business needs. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran   #LI-DNI
Job ID
2022-6901
Category
Sales
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 12:15 PM)
Early Career Opportunity May 2023 Graduates!   At SPS Commerce, we strive to deliver a workplace where people feel valued and challenge each other to excel. We’re looking for Associate Software Engineers with a passion for technology and thirst for growth to join our team.    Does this sound like you? - You are an eager problem solver with a “get after it” attitude - You may be earlier in your Software Engineering career, but you’re ambitious and can learn from others. - You bring a positive attitude and “succeed together” mentality to the team Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we do not just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers do not just grow here; they are made here.   What is the day-to-day like?   The Associate Software Engineer will design, develop, document, test, deploy, and debug new and existing software. This position will also create, implement, integrate, and maintain software and system components that deliver value to our customers. The Associate Software Engineer works on problems of limited scope and seeks out appropriate support to complete assigned task. - Work collaboratively with your team to design, develop, document, test, deploy, and debug new and existing software - Plan how the code will be monitored and diagnosed to minimize outages - Build services and components upon the latest frameworks, platforms, and service providers - Monitor dashboards and respond to alerts and keep services running smoothly - Partner with experts in specialized areas like usability, cloud automation, and service reliability in a technically complex environment - Learn existing tools, process, procedures, and professional concepts - Clearly communicate progress on tasks What experience and skills do you need? - Professional license/specialized training - Knowledge of core computer science concepts and can develop applications with limited scope - Ability to pair program with peers; works well in a collaborative setting – is a team player - Experience in a programming language like Java - Excellent communication (verbal & written) and interpersonal skills - Ability to balance multiple tasks concurrently What experience is preferred? - Familiarity/experience with XML - Exposure to Agile, JavaScript, HTML, CSS, C#, Java, or Node, Database, Cloud SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **   #LI-DNI
Job ID
2022-6900
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 12:20 PM)
Early Career Opportunity May 2023 Graduates!   The Associate Business Analyst is responsible for contributing to the development cycle of SPS products and services. This includes managing the initial design/build, ongoing changes, and bug fixes as necessary.   Does this sound like you? - You are detail orientated, you're curious about how things fit together and like to put together the puzzle and problem solve.  - You're flexible and can adapt to changes easily. - You have a high-level understanding of the retail supply chain.  Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? You will contribute to a range of design-related activities, producing an internal, retailer-specific, “design” artifacts. The Associate BA will be evaluated on team contribution to productivity, ability to meet deadlines, and impact to production dataflow. - Consult with external customers to determine business requirements and translates these into SPS canonical language; designs and maintains retail-specific products for vendor communities through a combination of analysis of retailer and industry requirements and interpretation of EDI usage and best practices - Oversee delivery through the design, mapping, and testing process for our core product offerings, primary data formats and core document types - Review each task holistically based on potential impact to all products, customers, etc. - Contribute to ongoing maintenance and bug fixes of team products - Partner with other Business Analysts to support department and company strategic initiatives and priorities - Oversee project’s delivery to meet the overall project plans and timelines - Serve as the design lead and technical contact for communications with the external trading partners - Ensure consistency of products through development and maintenance of a “Design” artifact What experience and skills do you need? - Bachelor’s degree or three years of experience - Strong oral and written communication and interpersonal skills - Demonstrates strong problem-solving skills and willingness to take on new challenges - Ability to learn the technical details of a given solution and make delivery-related decisions once understood - Exhibits a high attention to detail - Demonstrated concern for satisfying external and/or internal customers - Effective and professional communicator across departments and role What experience is preferred? - Business experience with a technology understanding SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran ** #LI-DNI
Job ID
2022-6899
Category
Technology
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 11:56 AM)
Early Career Opportunity May 2023 Graduates!   SPS Commerce is hiring several Associate Customer Support Analysts to join our team in Minneapolis! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.   Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes. Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - A combination of 5 years of post-secondary education and work experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Ability to work off-peak hours which includes some evening and weekend shift work SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran   #LI-DNI
Job ID
2022-6898
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 11:51 AM)
Early Career Opportunity  December 2022 Graduates!   SPS Commerce is hiring several Associate Customer Support Analysts to join our team in Minneapolis! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.   Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes.   Why SPS?  We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.  At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - A combination of 5 years of post-secondary education and work experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Ability to work off-peak hours which includes some evening and weekend shift work SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran   #LI-DNI
Job ID
2022-6897
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/29/2022 11:49 AM)
Early Career Opportunity  Spring 2023 Graduates!     SPS commerce is hiring for several Associate Consultants to join our team in Minneapolis! This is an exciting position that will put you on a fast-paced career path within SPS. In this role, you’ll work to new customers onto our platform as part of our “go live” process. You’ll manage the steps it takes after the sales process to get retailers set up within our software and tailor it to the unique needs of their business.   Does this sound like you? - You’re focused on providing an excellent customer experience. At some point in your career, you’ve had to answer to customers, provide an experience that leaves them feeling like they are our number one focus and left them feeling taken care of and heard. - You’re technically minded and enjoy solving problems. These days, technology is all around us. SPS Commerce provides technology for the retail supply chain. You don’t have to be a programmer, or invent the next big app, but if you can learn new technology and explain it to a customer, you’d be a natural in this position. - You’re not afraid to meet new people. You’ll talk to customers and learn about their business, so you can implement their software to meet the unique needs of their business. This will primarily be done over the phone, so you’ll want to be comfortable with picking up the phone and cultivating those relationships. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day-to-Day:   You will work with our customers helping them to navigate the process to connect to our platform by managing a robust queue of customers. This process includes doing in-process check ins and testing, ensuring their experience with SPS is as streamlined as possible.  As the primary point of contact, you’ll be tasked with answering a variety of business and technical questions.  You’ll spend your day troubleshooting, coaching and teaching customers on product features that enables them to fulfill trading partner document requirements through non-integrated products.  It’s all about optimizing their usage of our solutions to really maximize the benefit of our partnership. - Perform and/or manage post-sale initial technical implementation of technology products. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Will consult with customers to analyze and verify operational needs, and to understand customers business objectives and goals. - Keep customer and other stakeholders informed of project progress. - Track progress of Implementation project(s), ensuring deadlines are met. - Will you grow and develop a high level of industry and retailer specific business knowledge. - Train customers on best practices for partner compliance and product usage.  Required Skills - Ability/aptitude to understand and work effectively with technical data and processes. - Prior customer facing work experience or technical/help desk experience. - Demonstrated computer knowledge (Internet and Microsoft Office -Word, Excel and Outlook). - Proven organizational skills and ability to manage multiple projects concurrently. - Ability to be self-directed an able to work autonomously and managing fluctuating priorities. - High school or GED and 3+ years combined post-secondary education, work and/or volunteer experience. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                       EOE including disability/ veteran   #LI-DNI
Job ID
2022-6896
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 3 weeks ago(7/25/2022 4:24 PM)
We’re seeking a French Bilingual (French/English) Associate Customer Support Analyst to join our team in Minneapolis, MN! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.   Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - A combination of 5 years of post-secondary education and work experience - Business Professional Spanish fluency required. - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Ability to work off-peak hours which includes some evening shift work SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                 EOE including disability/ veteran
Job ID
2022-6884
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis | US
Posted Date 3 weeks ago(7/28/2022 7:04 PM)
SPS Commerce is a leading supply chain management company that provides state of the art cloud-based solutions. Our company is growing, and so is our team! We are currently looking for an experienced Implementation Specialist (Consultant II or Sr Consultant) who loves to get after it, is obsessed with customers and enjoys succeeding together to join our Enterprise Premier team. In this role you would be responsible for successfully managing the testing and implementation of our customer’s solution. Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components.   Does this sound like you? - You have a passion for digging into business challenges - You can articulate how software products/solutions help solve business challenges - You enjoy working with teams, customers and SPS partners, on multiple projects   ***This role may be hired as an Consultant II or a Sr Consultant depending on qualifications.***   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Day to Day - Perform post-sale initial technical implementation of technology products. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Conduct complex work important to the organization. - Work under minimal supervision with wide latitude for independent judgment. - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates. Required Experience/ Skills - Consultant II - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience - Strong analytical, problem solving and troubleshooting skills - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules in order to produce desired results   - Sr Consultant - A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree. - 3+ years of account management, relationship management, product management or related experience. - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities. Preferred Experience - Excellent oral communication and telephone skills along with strong written communication and interpersonal skills. - Experience working with MS Office, including Microsoft Word, Excel and Outlook and Internet browsers. - 3-5 years professional business experience - A balanced mix of skills: driver and facilitator, tactical leader and doer - Familiarity with XML a plus - Experience with text editing and data mapping tools - In-depth knowledge of mapping tools and functionality   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran
Job ID
2022-6882
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 2 weeks ago(8/2/2022 10:55 AM)
SPS Commerce is growing- We are looking for an Implementation Specialist (Consultant II or Senior Consultant) to join our Customer Success team. As an Implementation Specialist you demonstrate a high level of urgency and are naturally curious and take initiative. In this role you will use your project management skills and technical aptitude to work directly with external customers and internal partners. If you pride yourself on your communication skills, ability to develop solutions and get things done and want the challenge of working with retailers of all sizes across the globe, then this is the role for you.   Does this sound like you?   - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.    Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.   Day-to-Day   The Implementation Specialist (Consultant II or Senior Consultant) is responsible for developing standardized solutions for customers while ensuring the overall success of the implementation. They will be responsible for verifying the quality of the customer’s technical solutions and trading partner products. In addition, they will be responsible for tracking, identifying, and communicating defect trends to the corresponding teams for resolution.   - Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events, managing all escalated events appropriately, when necessary.  - Execute installation, upgrades, testing, and system configuration as part of completing implementation project.  - Perform post-sale initial technical implementation of technology products.  - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.   - Keep customer and other stakeholders informed of project progress.  - Conducts tasks and assignments as directed. Works under moderate supervision with some latitude for independent judgment.  - Track progress of Implementation project(s).  Ensure deadlines are met and scheduling issues resolved.      Education and Experience   Implementation Specialist/Consultant II   - Bachelor’s degree with 2 years of related experience or equivalent experience in lieu of a degree - Prior ERP, SaaS, EDI, integration, implementation and/or configuration experience  - Ability to apply, test, and re-configure data rules to produce desired results  - Strong analytical, problem-solving, and troubleshooting skills - Excellent organizational skills and ability to manage multiple projects concurrently   Senior Implementation Specialist/Consultant - Bachelor’s degree with 5 years of related experience or equivalent experience in lieu of a degree - Prior ERP, SaaS, EDI, integration, implementation and/or configuration experience - Ability to apply, test, and re-configure data rules to produce desired results  - Strong analytical, problem-solving, and troubleshooting skills - Excellent organizational skills and ability to manage multiple projects concurrently Preferred Experience   - Familiarity with XML - Experience with file formats, text editing and data mapping tools - In-depth knowledge of mapping tools and functionality - Experience with User Acceptance Testing (UAT)        EOE including disability/veteran SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Job ID
2022-6879
Category
Implementation
FTE Status
Full-time

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